<ul class="wccom-tick-list-primary">
<li>Show WhatsApp inquiry button for specific products or categories.</li>
<li>Restrict visibility by customer role.</li>
<li>Allow to guest user WhatsApp inquiry</li>
<li>Auto-show when stock is low.</li>
<li>Custom WhatsApp number for receiving inquiries.</li>
<li>Front-end popup form for easy customer input.</li>
<li>Auto-send structured inquiry details to WhatsApp.</li>
<li>Save all inquiries in WooCommerce admin with unique IDs.</li>
</ul>
<hr />
<h2>Product inquiry via WhatsApp on WooCommerce</h2>
<p>The Product Inquiry via WhatsApp plugin makes it easy for customers to reach you directly through WhatsApp from your WooCommerce store. <b></b></p>
<ul>
<li>From the admin settings, you can:</li>
<li>Add your WhatsApp number</li>
<li>Select specific products or categories</li>
<li>Restrict the button by user role</li>
<li>Set a stock level at which the WhatsApp inquiry button appears automatically</li>
</ul>
<p>On the product page, customers see an “Inquiry via WhatsApp” button. When clicked, a simple popup form appears, asking for their name, required quantity, required date, and any additional message. Once submitted, the plugin sends all details to your WhatsApp including product name, quantity, total price, customer message, and a unique inquiry token. The inquiry is also saved in the WooCommerce admin for future reference.</p>
<h2> </h2>
<h2>Simple Settings Panel</h2>
<p>You can easily Enable or disable the feature and configure all options from in WooCommerce settings. <img class="alignnone size-large wp-image-18734005628787" src="https://woocommerce.com/wp-content/uploads/2025/08/product-inqury-on-whatsapp-active-setting_1cb78e.png?w=980" alt="" width="980" height="496" /></p>
<h2>Custom WhatsApp Number</h2>
<p>Easily set the WhatsApp number where inquiries will be sent. <img class="alignnone size-large wp-image-18734005628786" src="https://woocommerce.com/wp-content/uploads/2025/08/Woocommerce-proudct-inqury-add-whatsapp-number_539457.png?w=980" alt="" width="980" height="496" /></p>
<h2>Stock-based Trigger</h2>
<p>Automatically display the inquiry button when stock drops below your chosen threshold. <img class="alignnone size-large wp-image-18734005628785" src="https://woocommerce.com/wp-content/uploads/2025/08/WooCommerce-product-inqury-out-of-stock-details_bca111.png?w=980" alt="" width="980" height="496" /></p>
<h2>Product/Category Selection</h2>
<p>You can easily Choose Whole shop, specific product and category where the inquiry button should appear. <img class="alignnone size-large wp-image-18734005628784" src="https://woocommerce.com/wp-content/uploads/2025/08/WooCommerce-applied-on-specific-product-and-category-on-whatsapp_15e3fe.png?w=980" alt="" width="980" height="496" /></p>
<h2>Role-based Visibility</h2>
<p>You can allow specific user roles (e.g., Wholesaler, Customer, Shop Manager) to send WhatsApp inquiries. If left empty, all roles are allowed. Enable <strong>Allow Guest Users</strong> to show the button to everyone. <img class="alignnone size-large wp-image-18734005628783" src="https://woocommerce.com/wp-content/uploads/2025/08/WooCommerce-product-inqury-on-whatsapp-applied-on-specific-allowed-user-and-allow-guest-user_b7e895.png?w=980" alt="" width="980" height="496" /></p>
<h2>Front-end Popup Form</h2>
<p>On eligible product pages, an <strong>Inquiry</strong> button appears. <img class="alignnone size-large wp-image-18734005628782" src="https://woocommerce.com/wp-content/uploads/2025/08/woocommerce-product-inqury-on-whatsapp-button-on-product-page-_8f282e.png?w=980" alt="" width="980" height="496" /> You Can Collect customer details like:</p>
<ul>
<li>First Name</li>
<li>Required Quantity</li>
<li>Required Date</li>
<li>Additional Message</li>
</ul>
<p><img class="alignnone size-large wp-image-18734005628780" src="https://woocommerce.com/wp-content/uploads/2025/08/whatsapp-product-inqury-form-on-proudct-page-popup_a4a870.png?w=980" alt="" width="980" height="496" /></p>
<article class="text-token-text-primary w-full focus:outline-none scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" dir="auto" data-turn-id="request-68642a94-99fc-8005-b1d2-2a51bb68b7c2-5" data-testid="conversation-turn-60" data-scroll-anchor="true" data-turn="assistant">
<h2>View Inquiry Details in WooCommerce</h2>
<p>All submitted inquiry details are displayed under the <strong data-start="96" data-end="116">WhatsApp Inquiry</strong> tab in the WooCommerce admin area. <img class="alignnone size-large wp-image-18734005628777" src="https://woocommerce.com/wp-content/uploads/2025/08/WhatsApp-inquiry-details-on-admin-side-under-woocommerce-tab.png?w=980" alt="" width="980" height="496" /></p>
<div class="flex min-h-[46px] justify-start">
<h2 id="h-general-settings" class="wp-block-heading">General Settings</h2>
<p><strong>General Settings</strong> allow you to customize the appearance and text of the inquiry button and form to match your store’s branding. You can set the button position, text, colors, and form field labels, as well as style the submit button. These options make it easy to create a consistent and attractive inquiry experience for your customers. <img class="alignnone size-large wp-image-18734005628775" src="https://woocommerce.com/wp-content/uploads/2025/08/general-setting-product-inquiry-on-whatsapp-for-woocommerce_5623d3.png?w=980" alt="" width="980" height="496" /> </div>
</article>
<h2>Use Cases</h2>
<ul>
<li>Low Stock Products: Encourage customers to confirm availability before purchase.</li>
<li>Custom Orders: Let customers send requirements directly.</li>
<li>B2B Wholesale: Enable business buyers to request quotes easily.</li>
<li>High-value Products: Give</li>
<li>customers a direct communication channel.</li>
<li>Pre-orders: Let buyers confirm upcoming stock via inquiry.</li>
</ul>

Product Inquiry Via WhatsApp

<p>Product Inquiry via WhatsApp lets customers quickly send product inquiries through WhatsApp — with options to show the inquiry button only for selected products, categories, user roles, or when stock falls below a certain level.</p>

<h2>Start relevant conversations with your customers, using WooCommerce and Help Scout.</h2>
<p>Using Help Scout Integration for WooCommerce, connect your WooCommerce-powered online store to a Help Scout mailbox, helping your customers to request assistance with orders and to receive their answers as quickly as possible.</p>
<p>By using Help Scout with your WooCommerce store, you can expect to see the following:</p>
<ul class="wccom-tick-list-primary">
<li><strong>A significant increase in customer satisfaction</strong> – 73% of eCommerce customers prefer a chat option over traditional methods such as email, phones and social media.</li>
<li><strong>Increased revenue</strong> – As customers gain more trust in your store due to its awesome support, they are significantly more likely to place an order.</li>
<li><strong>Improved organisation of support queries and tickets</strong> – Thanks to Help Scout’s great performance and well-designed UI, managing customer queries is now easier than ever for store owners.</li>
</ul>
<div class="woo-sc-box normal  info ">
<p>In addition to this plugin, you must subscribe to a Helpscout monthly plan. Please visit <a href="https://helpscout.partnerlinks.io/wn5tn9zj3hi6" target="_blank" rel="noopener noreferrer">Helpscout.net</a>.</p>
</div>
<div class="twocol-one">
<p><img class=" wp-image-4984333 aligncenter" src="https://woocommerce.com/wp-content/uploads/2014/05/help-scout-form-1.jpg?w=600" alt="Help Scout WooCommerce form" width="434" height="388" /></p>
<h3>Add a help scout form to any part of your WooCommerce website:</h3>
<p>Adding Help Scout to your website is now easier than ever, thanks to the plugin’s shortcode support. Add a Help Scout form to any part of your website using the shortcode [wc_help_scout_form]. These forms are easily customizable using CSS and other tools.</p>
<h3><img class=" wp-image-4980498 aligncenter" src="https://woocommerce.com/wp-content/uploads/2014/05/report-an-issue.jpg?w=600" alt="" width="442" height="395" /></h3>
<h3>Quickly start a new conversation related to an order:</h3>
<p>When viewing an order within WooCommerce, you may need to quickly contact the customer. Help Scout for WooCommerce adds an intuitive form to each order description within WooCommerce. This form allows you to contact the customer directly through Help Scout.</p>
<p><img class="size-medium wp-image-4980507 aligncenter" src="https://woocommerce.com/wp-content/uploads/2014/05/customer-my-account.jpg?w=620" alt="" width="620" height="313" /></p>
<h3>Customers can view conversations from “My Account” page.</h3>
<p>Let your customers keep track of their support tickets in one easy place. Help Scout Integration for WooCommerce adds a new field to the My Account page which lets customers view and reply to conversations.</p>
</div>
<div class="twocol-one last">
<p><img class="size-medium wp-image-4983403 aligncenter" src="https://woocommerce.com/wp-content/uploads/2014/05/help-scout-blog-conversation-1.jpg?w=620" alt="Start a conversation from WordPress blog comments" width="620" height="314" /></p>
<h3>Start a conversation from a blog comment.</h3>
<p>Sometimes, a customer may have an issue or query and may not know how to contact your helpdesk. This may result in the customer commenting about their issue on a related (or unrelated) blog post. With Help Scout Integration for WooCommerce, you can easily reply to these comments and turn them into a ticket within Help Scout.</p>
<h3><img class="size-medium wp-image-4984283 aligncenter" src="https://woocommerce.com/wp-content/uploads/2014/05/help-scout-ui.jpg?w=620" alt="" width="620" height="376" /></h3>
<h3>Manage all of your customer queries via Help Scout</h3>
<p>After setting up Help Scout Integration for WooCommerce, you can view all of your tickets, queries and customer feedback in one place. Help Scout’s great UI and effective tools allow you to easily manage, reply to and update conversations. The end result is a smooth customer service experience for the customer and the store owner.</p>
</div>
<h3></h3>
<div class="woo-sc-box normal  info ">
<p><b>Note:</b> <span style="font-weight: 400">As of August 2020, you can configure only one mailbox ID for Help Scout, and once set, you should not change it to another. Else, it will give an error as the other account won’t recognize the customers associated with the first account. We are currently working on this and will update you soon about it.</span></p>
</div>
<h3>A full Help Scout solution</h3>
<p>Help Scout has a singular purpose of helping you to manage relevant conversations with your customers. Help Scout Integration for WooCommerce integrates seamlessly with this ethos of Help Scout’s, helping you and your customers to easily start relevant conversations with one another and to ensure your customers are as happy as possible with each order they place through your online store.</p>
<div id="hzImg" style="border: 1px solid #ffffff;line-height: 0;overflow: hidden;padding: 2px;margin: 0px;background-color: #ffffff;cursor: pointer"></div>

Help Scout Integration

<p>Start relevant conversations with your customers, using WooCommerce and Help Scout.</p>

Product Inquiry Via WhatsApp vs Help Scout Integration