<ul class="wccom-tick-list-primary">
<li><strong>Allow customers to call your support staff directly during working hours</strong></li>
<li><strong>Display your official phone number on the online store during working hours</strong></li>
<li><strong>Set working days and hours to receive calls directly from customers </strong></li>
<li><strong>Display numbers of multiple staff persons with name and designation</strong></li>
<li><strong>Allow customers to request a callback during non-working hours</strong></li>
<li><strong>Enable request a callback button on specific products, categories, or the whole store</strong></li>
<li><strong>Users can submit the callback request using the callback form</strong></li>
<li><strong>Opens a call now and callback form in a popup</strong></li>
<li><strong>The callback form includes various fields such as Email, Number, Note, etc.</strong></li>
<li><strong>Store owners can view the callback requests from the back office</strong></li>
<li><strong>Export the callback request to an Excel file</strong></li>
<li><strong>Customize the request a callback button and form</strong></li>
</ul>
<hr />
<h3>Enable Direct Call Option for Working Hours</h3>
<p>This extension allows you to schedule your working days and hours when your support staff is available for direct call. Customers can see the phone numbers of your staff members and directly call to any of them.<img class="aligncenter size-full wp-image-18734004933256" src="https://woocommerce.com/wp-content/uploads/2025/02/call-now-button-3.png" alt="WooCommerce request a callback plugin" width="980" height="733" /></p>
<h3>Add Staff for Direct Call</h3>
<p>Add staff such as name, designation, and phone number so that customers will be able to call you directly during working hours.<img class="aligncenter size-full wp-image-18734004922583" src="https://woocommerce.com/wp-content/uploads/2025/02/Support-Staff-1.png" alt="Woocommece request a callback plugin" width="980" height="414" /></p>
<h3>Customers can Request a Callback</h3>
<p>Don’t worry about outside business hours because this extension also enables your customers to request a callback during non-working hours. It enables a customizable callback button on product pages that displays a callback form in a popup on a single click. Users can enter their phone number and email address to submit the callback request. They can also attach the notes with a request that will help you understand their questions and needs before making a callback.<img class="aligncenter size-full wp-image-18734004933258" src="https://woocommerce.com/wp-content/uploads/2025/02/reuest-a-callback-3.png" alt="WooCommerce request a callback plugin" width="980" height="684" /></p>
<h3>Enable for Specific Products</h3>
<p>You can enable “Call Now” and “Request a Callback” feature for specific products, categories and the whole shop. This is a very useful feature especially if you have a product catalogue that needs communication before sale.<img class="aligncenter size-full wp-image-18734004922587" src="https://woocommerce.com/wp-content/uploads/2025/02/specific-products-1.png" alt="Woocommece request a callback plugin" width="980" height="217" /></p>
<h3>View and Export Request</h3>
<p>You can view all the callback requests in a table form at the back office and mark them as a read as well to avoid any confusion. Export the request in excel file to save it for future promotions or send it your support team so, that they can follow back and turn the leads into sales.<img class="aligncenter size-full wp-image-18734004933260" src="https://woocommerce.com/wp-content/uploads/2025/02/view-and-export-callback-3.png" alt="WooCommerce request a callback plugin" width="980" height="461" /></p>
<h2>Advantages:</h2>
<ul class="wccom-tick-list-secondary">
<li>Helps to provide 24/7 support to customers</li>
<li>Don’t miss the leads during non-working hours</li>
<li>Boost sales by converting leads into sales calls</li>
<li>Directly communicate with customers to provide satisfaction</li>
<li>Helps to build customer relationships</li>
</ul>

Request a Callback

<p>Allow store visitors to call you directly or request a callback for any product and convert the leads into sales calls.</p>

<div class="woo-sc-box normal  info ">
<p>Note: <strong>AutomateWoo Refer A Friend</strong> requires <a href="https://woocommerce.com/products/automatewoo/">AutomateWoo</a> to be installed and active on your store.</p>
</div>
<h2><strong>Boost your organic sales by adding a customer referral program to your WooCommerce store.</strong></h2>
<p>Adding a referral program to your WooCommerce store is a great way to increase your word-of-mouth sales and numerous studies show that people trust recommendations from people they know.</p>
<p>With AutomateWoo Refer A Friend you can quickly set up a referral program that is customized for your store.</p>
<p>Run a ‘coupon based’ campaign where advocates can share a unique coupon, giving the friend a discount and the advocate store credit for each successful referral. If you don’t wish to offer coupon discounts you can run purely ‘link based’ campaigns where advocates can refer their friends by sharing a unique link to your store.</p>
<h2>Why Use Refer A Friend?</h2>
<h3>Effortless Referral Management</h3>
<p>Easily create and manage a WooCommerce customer referral program all from your WordPress admin area. You can choose between either an automatic or manual referral approval process. Selecting automatic approval means that any referral that does not appear to be fraudulent will be automatically approved once its corresponding order is marked as complete.</p>
<p><a href="https://woocommerce.com/wp-content/uploads/2019/10/referrals-listing.png"><img class="size-medium wp-image-4874122 aligncenter" src="https://woocommerce.com/wp-content/uploads/2019/10/referrals-listing.png?w=620" alt="" width="620" height="382" /></a></p>
<h3>Intuitive Referral Process</h3>
<p>The customer referral process is easy and flexible for advocates, allowing sharing via Email, Facebook, Twitter and WhatsApp.</p>
<p>For the advocate’s friend the process is just as simple, all they need to do it use a coupon to gain their referral discount.</p>
<figure id="attachment_4917272" aria-describedby="caption-attachment-4917272" style="width: 620px" class="wp-caption aligncenter"><img class="wp-image-4917272 size-medium" src="https://woocommerce.com/wp-content/uploads/2019/10/automatewoo-refer-a-friend-page.png?w=620" alt="WooCommerce customer referral page" width="620" height="443" /><figcaption id="caption-attachment-4917272" class="wp-caption-text">Full Share Page – Screenshot taken using the Storefront theme</figcaption></figure>
<figure id="attachment_4874132" aria-describedby="caption-attachment-4874132" style="width: 620px" class="wp-caption aligncenter"><a href="https://woocommerce.com/wp-content/uploads/2019/10/referral-email.png"><img class="size-medium wp-image-4874132" src="https://woocommerce.com/wp-content/uploads/2019/10/referral-email.png?w=620" alt="" width="620" height="578" /></a><figcaption id="caption-attachment-4874132" class="wp-caption-text">Share Email Default Template</figcaption></figure>
<h3>Post-Purchase Widgets</h3>
<p>Encourage referral sharing by including the post-purchase share widget on the order confirmation page and by creating order follow-up emails using the email version of the widget.</p>
<figure id="attachment_4874126" aria-describedby="caption-attachment-4874126" style="width: 620px" class="wp-caption aligncenter"><a href="https://woocommerce.com/wp-content/uploads/2019/10/widget.png"><img class="wp-image-4874126 size-medium" src="https://woocommerce.com/wp-content/uploads/2019/10/widget.png?w=620" alt="" width="620" height="247" /></a><figcaption id="caption-attachment-4874126" class="wp-caption-text">Order Confirmation Widget – Screenshot taken using the Storefront theme</figcaption></figure>
<p> </p>
<figure id="attachment_4874128" aria-describedby="caption-attachment-4874128" style="width: 543px" class="wp-caption aligncenter"><a href="https://woocommerce.com/wp-content/uploads/2019/10/email-widget.png"><img class="size-medium wp-image-4874128" src="https://woocommerce.com/wp-content/uploads/2019/10/email-widget.png?w=543" alt="" width="543" height="368" /></a><figcaption id="caption-attachment-4874128" class="wp-caption-text">Email Share Widget</figcaption></figure>
<h3>Fraud Prevention</h3>
<p>It’s important for your customer referral program to include fraud prevention methods. Our WooCommerce Refer A Friend add-on has a few fraud rules out of the box:</p>
<ul>
<li><strong>Advocate IP address matches that of the customer</strong> – The referral will be marked as potentially fraudulent and will be blocked from auto-approval. Matching IP addresses don’t always mean that the referral is fraudulent as your store could be shared among co-workers who use the same IP address.</li>
<li><strong>Matching cookies</strong> – A cookie is placed in the advocates browser and if present they will not be able to use a referral coupon. If there is a match the coupon cannot be used.</li>
<li><strong>Matching emails</strong> – When attempting to use a referral coupon the billing email is checked against any previous orders. If there is a match the coupon cannot be used.</li>
</ul>
<p><a href="https://woocommerce.com/wp-content/uploads/2019/10/referrals-detail.png"><img class="size-medium wp-image-4874135 aligncenter" src="https://woocommerce.com/wp-content/uploads/2019/10/referrals-detail.png?w=620" alt="" width="620" height="395" /></a></p>
<h3>Reporting</h3>
<p>Evaluate the success of your customer referral program by using reports that show the number of referral orders placed.</p>
<p><a href="https://woocommerce.com/wp-content/uploads/2019/10/report.png"><img class="size-medium wp-image-4874137 aligncenter" src="https://woocommerce.com/wp-content/uploads/2019/10/report.png?w=620" alt="" width="620" height="453" /></a></p>
<h3>Advocates Accounts Tab</h3>
<p>Advocates can view their successful referrals from their account area.</p>
<p><a href="https://woocommerce.com/wp-content/uploads/2019/10/accounts-page.png"><img class="size-medium wp-image-4874138 aligncenter" src="https://woocommerce.com/wp-content/uploads/2019/10/accounts-page.png?w=620" alt="" width="620" height="361" /></a></p>
<h3>Workflows Integration</h3>
<p>The Refer A Friend add-on integrates with AutomateWoo workflows adding new triggers and variables. This lets you set up automation for your customer referral program and also gives you complete control over any email notifications that you want to be sent to admins or advocates.</p>
<p><a href="https://woocommerce.com/wp-content/uploads/2019/10/workflow.png"><img class="size-medium wp-image-4874139 aligncenter" src="https://woocommerce.com/wp-content/uploads/2019/10/workflow.png?w=620" alt="" width="620" height="471" /></a></p>

AutomateWoo – Refer A Friend add-on

<p>Boost your organic sales by adding a customer referral program to your WooCommerce store.</p>

Request a Callback vs AutomateWoo – Refer A Friend add-on