<ul class="wccom-tick-list-primary">
<li><strong>Allow customers to call your support staff directly during working hours</strong></li>
<li><strong>Display your official phone number on the online store during working hours</strong></li>
<li><strong>Set working days and hours to receive calls directly from customers </strong></li>
<li><strong>Display numbers of multiple staff persons with name and designation</strong></li>
<li><strong>Allow customers to request a callback during non-working hours</strong></li>
<li><strong>Enable request a callback button on specific products, categories, or the whole store</strong></li>
<li><strong>Users can submit the callback request using the callback form</strong></li>
<li><strong>Opens a call now and callback form in a popup</strong></li>
<li><strong>The callback form includes various fields such as Email, Number, Note, etc.</strong></li>
<li><strong>Store owners can view the callback requests from the back office</strong></li>
<li><strong>Export the callback request to an Excel file</strong></li>
<li><strong>Customize the request a callback button and form</strong></li>
</ul>
<hr />
<h3>Enable Direct Call Option for Working Hours</h3>
<p>This extension allows you to schedule your working days and hours when your support staff is available for direct call. Customers can see the phone numbers of your staff members and directly call to any of them.<img class="aligncenter size-full wp-image-18734004933256" src="https://woocommerce.com/wp-content/uploads/2025/02/call-now-button-3.png" alt="WooCommerce request a callback plugin" width="980" height="733" /></p>
<h3>Add Staff for Direct Call</h3>
<p>Add staff such as name, designation, and phone number so that customers will be able to call you directly during working hours.<img class="aligncenter size-full wp-image-18734004922583" src="https://woocommerce.com/wp-content/uploads/2025/02/Support-Staff-1.png" alt="Woocommece request a callback plugin" width="980" height="414" /></p>
<h3>Customers can Request a Callback</h3>
<p>Don’t worry about outside business hours because this extension also enables your customers to request a callback during non-working hours. It enables a customizable callback button on product pages that displays a callback form in a popup on a single click. Users can enter their phone number and email address to submit the callback request. They can also attach the notes with a request that will help you understand their questions and needs before making a callback.<img class="aligncenter size-full wp-image-18734004933258" src="https://woocommerce.com/wp-content/uploads/2025/02/reuest-a-callback-3.png" alt="WooCommerce request a callback plugin" width="980" height="684" /></p>
<h3>Enable for Specific Products</h3>
<p>You can enable “Call Now” and “Request a Callback” feature for specific products, categories and the whole shop. This is a very useful feature especially if you have a product catalogue that needs communication before sale.<img class="aligncenter size-full wp-image-18734004922587" src="https://woocommerce.com/wp-content/uploads/2025/02/specific-products-1.png" alt="Woocommece request a callback plugin" width="980" height="217" /></p>
<h3>View and Export Request</h3>
<p>You can view all the callback requests in a table form at the back office and mark them as a read as well to avoid any confusion. Export the request in excel file to save it for future promotions or send it your support team so, that they can follow back and turn the leads into sales.<img class="aligncenter size-full wp-image-18734004933260" src="https://woocommerce.com/wp-content/uploads/2025/02/view-and-export-callback-3.png" alt="WooCommerce request a callback plugin" width="980" height="461" /></p>
<h2>Advantages:</h2>
<ul class="wccom-tick-list-secondary">
<li>Helps to provide 24/7 support to customers</li>
<li>Don’t miss the leads during non-working hours</li>
<li>Boost sales by converting leads into sales calls</li>
<li>Directly communicate with customers to provide satisfaction</li>
<li>Helps to build customer relationships</li>
</ul>

Request a Callback

<p>Allow store visitors to call you directly or request a callback for any product and convert the leads into sales calls.</p>

<ul class="wccom-tick-list-primary">
<li><strong data-start="124" data-end="147">Upload Files Easily</strong> – Add PDFs, images, documents, and more as product attachments.</li>
<li><strong data-start="827" data-end="859">Per-Product & Category Files</strong> – Assign unique files to specific products or categories.</li>
<li><strong data-start="216" data-end="232">View in Tabs</strong> – Open supported files directly in an existing or new browser tab.</li>
<li><strong data-start="304" data-end="327">Wide Format Support</strong> – Works with 21+ different file types.</li>
<li><strong data-start="371" data-end="386">Attach URLs</strong> – Link external resources or guides directly to products.</li>
<li><strong data-start="449" data-end="469">Flexible Display</strong> – Show attachments in a new tab, existing tab, or on the product page.</li>
<li><strong data-start="545" data-end="566">Email Attachments</strong> – Send files in customer order emails based on order status.</li>
<li><strong data-start="632" data-end="658">Display Files in My Account Section </strong>– Display attachments in the customer’s account by order status.</li>
<li><strong data-start="728" data-end="756">Order Confirmation Files</strong> – Automatically include attachments in order confirmation emails.</li>
<li><strong data-start="922" data-end="946">Order Status Control</strong> – Restrict file access by status (completed, failed, canceled, etc.).</li>
<li><strong data-start="1021" data-end="1042">Role-Based Access</strong> – Limit file viewing or downloads to specific user roles.</li>
<li><strong data-start="1105" data-end="1126">File Expiry Dates</strong> – Set expiry dates for each downloadable file.</li>
<li><strong data-start="1178" data-end="1202">Customizable Buttons</strong> – Personalize download and view button text, color, and style.</li>
<li><strong data-start="1270" data-end="1291">File Size Display</strong> – Show file sizes next to download buttons.</li>
<li><strong data-start="1340" data-end="1365">Centralized Dashboard</strong> – Manage all attachments from one admin panel.</li>
<li><strong data-start="1417" data-end="1438">Bulk Import (New)</strong> – Quickly attach files to products using a CSV import.</li>
</ul>
<hr />
<p><strong>Product Attachments for WooCommerce</strong> allows you to easily upload and manage downloadable and viewable files such as PDFs, images, and videos. With customizable display options, you can choose where and how these attachments appear on product pages.</p>
<p>Product Attachments Pro offers bulk upload capabilities, file expiry management, and role-based access control. It also integrates with order confirmation emails, improving the overall customer experience and store efficiency.</p>
<p><img class="alignnone size-full wp-image-18734005354262" src="https://woocommerce.com/wp-content/uploads/2025/04/Frame-31-1.png" alt="Product Attachments for WooCommerce" width="980" height="656" /></p>
<p> </p>
<h3>File Attachments in My Account Section</h3>
<p>Allow customers to access attached files from their My Account section based on the order’s current status. Control file visibility for statuses like Completed, Processing, or On Hold to ensure timely access to relevant documents using Product Attachments for WooCommerce</p>
<p><img class="alignnone size-full wp-image-18734005132427" src="https://woocommerce.com/wp-content/uploads/2025/04/Attachments-in-Dashboard.png" alt="WooCommerce File Attachments in Dashboard" width="980" height="515" /></p>
<h3>Attach Files to Customer Order Email</h3>
<p>Automatically send attachment files to customer order emails based on specific order statuses such as Complete, Processing, Cancelled, On Hold, Pending Payment, Refunded, Failed, or Draft. Product Attachments for WooCommerce allows you to customize which documents are sent at each stage to ensure customers receive the right information at the right time.</p>
<p><img class="alignnone size-full wp-image-18734005132430" src="https://woocommerce.com/wp-content/uploads/2025/04/Email-Attachment.png" alt="Email Attachment WooCommerce" width="557" height="688" /></p>
<h3>Customizable Attachment Display and Email Integration</h3>
<p><strong>Customizable Placement:</strong> Choose where the attachments appear on the product page.<br />
<strong>File Size Visibility:</strong> Display file sizes to help customers make informed decisions.<br />
<strong>Email Integration:</strong> Automatically include attachments in order confirmation emails for easy access after purchase.</p>
<p><img class="alignnone size-full wp-image-18734005354295" src="https://woocommerce.com/wp-content/uploads/2025/04/Frame-43.png" alt="Product Attachments Settings for WooCommerce" width="980" height="517" /></p>
<h3>Supported File Attachments Formats</h3>
<p>Product Attachments for WooCommerce supports a wide range of file formats, you can attach 21 different types of file formats including documents (PDF, DOCX, CSV), images (JPG, PNG, GIF), media files (MP4, MP3), and compressed files (ZIP, RAR). This allows you to easily upload and manage a variety of file types for your products, offering great flexibility for your store.</p>
<h3>Bulk File Attachments & Access Control</h3>
<p><strong>Multiple Upload Options:</strong> Upload multiple files at once or add external URLs.<br />
<strong>Product & Category Assignment:</strong> Attach files to specific products or entire categories.<br />
<strong>Expiry Settings:</strong> Set expiration dates to control file availability.<br />
<strong>Order Status Restrictions:</strong> Limit access based on order status (processing, completed, etc.).<br />
<strong>Role-Based Access:</strong> Restrict file access to specific user roles for better control.<img class="alignnone size-full wp-image-18734005354300" src="https://woocommerce.com/wp-content/uploads/2025/04/Frame-12-1.png" alt="Bulk File Attachments WooCommerce" width="980" height="842" data-wp-editing="1" /></p>
<h3>Custom File Type Icons</h3>
<p>Upload custom icons for different file types to improve visual identification and enhance user experience. Tailor the icons to match your store’s branding, making it easier for customers to recognize and interact with files.</p>
<p><img class="alignnone size-full wp-image-18734005354310" src="https://woocommerce.com/wp-content/uploads/2025/04/Frame-44.png" alt="Upload Custom Icons" width="980" height="487" /></p>
<h3>Buttons Customization</h3>
<p>Personalize the text for Download and View buttons and modify their colors to align with your store’s branding.</p>
<p><img class="alignnone size-full wp-image-18734005354313" src="https://woocommerce.com/wp-content/uploads/2025/04/Frame-34-1.png" alt="Button Customization for File Attachments WooCommerce" width="980" height="507" /></p>
<h3>Comprehensive Dashboard</h3>
<p>Easily manage all attachments from a user-friendly admin panel, organizing files efficiently to improve store management and customer experience. In this dedicated dashboard, you can</p>
<ul>
<li><strong>Edit</strong> settings instantly via a popup without leaving the page</li>
<li><strong>Remove</strong> attachments in just a click for better control.</li>
<li>Instantly <strong>view assigned attachments</strong> for each product.</li>
<li>Monitor <strong>file expiration dates</strong> with ease.</li>
<li><strong>Track individual file downloads</strong> to measure engagement.</li>
<li><strong>Search & filter attachments</strong> for specific products.</li>
</ul>
<p><img class="alignnone size-full wp-image-18734005354320" src="https://woocommerce.com/wp-content/uploads/2025/04/Frame-13-1.png" alt="Comprehensive Dashboard for File Attachments WooCommerce" width="980" height="430" /></p>
<h3>Bulk Assign Files using CSV</h3>
<p>Option to import and assign multiple product attachments using a CSV file, streamlining the process of linking external files to your WooCommerce products in bulk. Simply map columns for attachment name, product SKU, and the file’s URL for efficient management.</p>

Product Attachments Pro

<p data-pm-slice="1 1 []">Product Attachments for WooCommerce lets you attach/upload any type of files to customer orders directly on product pages, order emails, or customer account sections.</p>

Request a Callback vs Product Attachments Pro