<ul class="wccom-tick-list-primary">
<li><strong>Allow customers to call your support staff directly during working hours</strong></li>
<li><strong>Display your official phone number on the online store during working hours</strong></li>
<li><strong>Set working days and hours to receive calls directly from customers </strong></li>
<li><strong>Display numbers of multiple staff persons with name and designation</strong></li>
<li><strong>Allow customers to request a callback during non-working hours</strong></li>
<li><strong>Enable request a callback button on specific products, categories, or the whole store</strong></li>
<li><strong>Users can submit the callback request using the callback form</strong></li>
<li><strong>Opens a call now and callback form in a popup</strong></li>
<li><strong>The callback form includes various fields such as Email, Number, Note, etc.</strong></li>
<li><strong>Store owners can view the callback requests from the back office</strong></li>
<li><strong>Export the callback request to an Excel file</strong></li>
<li><strong>Customize the request a callback button and form</strong></li>
</ul>
<hr />
<h3>Enable Direct Call Option for Working Hours</h3>
<p>This extension allows you to schedule your working days and hours when your support staff is available for direct call. Customers can see the phone numbers of your staff members and directly call to any of them.<img class="aligncenter size-full wp-image-18734004933256" src="https://woocommerce.com/wp-content/uploads/2025/02/call-now-button-3.png" alt="WooCommerce request a callback plugin" width="980" height="733" /></p>
<h3>Add Staff for Direct Call</h3>
<p>Add staff such as name, designation, and phone number so that customers will be able to call you directly during working hours.<img class="aligncenter size-full wp-image-18734004922583" src="https://woocommerce.com/wp-content/uploads/2025/02/Support-Staff-1.png" alt="Woocommece request a callback plugin" width="980" height="414" /></p>
<h3>Customers can Request a Callback</h3>
<p>Don’t worry about outside business hours because this extension also enables your customers to request a callback during non-working hours. It enables a customizable callback button on product pages that displays a callback form in a popup on a single click. Users can enter their phone number and email address to submit the callback request. They can also attach the notes with a request that will help you understand their questions and needs before making a callback.<img class="aligncenter size-full wp-image-18734004933258" src="https://woocommerce.com/wp-content/uploads/2025/02/reuest-a-callback-3.png" alt="WooCommerce request a callback plugin" width="980" height="684" /></p>
<h3>Enable for Specific Products</h3>
<p>You can enable “Call Now” and “Request a Callback” feature for specific products, categories and the whole shop. This is a very useful feature especially if you have a product catalogue that needs communication before sale.<img class="aligncenter size-full wp-image-18734004922587" src="https://woocommerce.com/wp-content/uploads/2025/02/specific-products-1.png" alt="Woocommece request a callback plugin" width="980" height="217" /></p>
<h3>View and Export Request</h3>
<p>You can view all the callback requests in a table form at the back office and mark them as a read as well to avoid any confusion. Export the request in excel file to save it for future promotions or send it your support team so, that they can follow back and turn the leads into sales.<img class="aligncenter size-full wp-image-18734004933260" src="https://woocommerce.com/wp-content/uploads/2025/02/view-and-export-callback-3.png" alt="WooCommerce request a callback plugin" width="980" height="461" /></p>
<h2>Advantages:</h2>
<ul class="wccom-tick-list-secondary">
<li>Helps to provide 24/7 support to customers</li>
<li>Don’t miss the leads during non-working hours</li>
<li>Boost sales by converting leads into sales calls</li>
<li>Directly communicate with customers to provide satisfaction</li>
<li>Helps to build customer relationships</li>
</ul>

Request a Callback

<p>Allow store visitors to call you directly or request a callback for any product and convert the leads into sales calls.</p>

<ul class="wccom-tick-list-primary">
<li>Show WhatsApp inquiry button for specific products or categories.</li>
<li>Restrict visibility by customer role.</li>
<li>Allow to guest user WhatsApp inquiry</li>
<li>Auto-show when stock is low.</li>
<li>Custom WhatsApp number for receiving inquiries.</li>
<li>Front-end popup form for easy customer input.</li>
<li>Auto-send structured inquiry details to WhatsApp.</li>
<li>Save all inquiries in WooCommerce admin with unique IDs.</li>
</ul>
<hr />
<h2>Product inquiry via WhatsApp on WooCommerce</h2>
<p>The Product Inquiry via WhatsApp plugin makes it easy for customers to reach you directly through WhatsApp from your WooCommerce store. <b></b></p>
<ul>
<li>From the admin settings, you can:</li>
<li>Add your WhatsApp number</li>
<li>Select specific products or categories</li>
<li>Restrict the button by user role</li>
<li>Set a stock level at which the WhatsApp inquiry button appears automatically</li>
</ul>
<p>On the product page, customers see an “Inquiry via WhatsApp” button. When clicked, a simple popup form appears, asking for their name, required quantity, required date, and any additional message. Once submitted, the plugin sends all details to your WhatsApp including product name, quantity, total price, customer message, and a unique inquiry token. The inquiry is also saved in the WooCommerce admin for future reference.</p>
<h2> </h2>
<h2>Simple Settings Panel</h2>
<p>You can easily Enable or disable the feature and configure all options from in WooCommerce settings. <img class="alignnone size-large wp-image-18734005628787" src="https://woocommerce.com/wp-content/uploads/2025/08/product-inqury-on-whatsapp-active-setting_1cb78e.png?w=980" alt="" width="980" height="496" /></p>
<h2>Custom WhatsApp Number</h2>
<p>Easily set the WhatsApp number where inquiries will be sent. <img class="alignnone size-large wp-image-18734005628786" src="https://woocommerce.com/wp-content/uploads/2025/08/Woocommerce-proudct-inqury-add-whatsapp-number_539457.png?w=980" alt="" width="980" height="496" /></p>
<h2>Stock-based Trigger</h2>
<p>Automatically display the inquiry button when stock drops below your chosen threshold. <img class="alignnone size-large wp-image-18734005628785" src="https://woocommerce.com/wp-content/uploads/2025/08/WooCommerce-product-inqury-out-of-stock-details_bca111.png?w=980" alt="" width="980" height="496" /></p>
<h2>Product/Category Selection</h2>
<p>You can easily Choose Whole shop, specific product and category where the inquiry button should appear. <img class="alignnone size-large wp-image-18734005628784" src="https://woocommerce.com/wp-content/uploads/2025/08/WooCommerce-applied-on-specific-product-and-category-on-whatsapp_15e3fe.png?w=980" alt="" width="980" height="496" /></p>
<h2>Role-based Visibility</h2>
<p>You can allow specific user roles (e.g., Wholesaler, Customer, Shop Manager) to send WhatsApp inquiries. If left empty, all roles are allowed. Enable <strong>Allow Guest Users</strong> to show the button to everyone. <img class="alignnone size-large wp-image-18734005628783" src="https://woocommerce.com/wp-content/uploads/2025/08/WooCommerce-product-inqury-on-whatsapp-applied-on-specific-allowed-user-and-allow-guest-user_b7e895.png?w=980" alt="" width="980" height="496" /></p>
<h2>Front-end Popup Form</h2>
<p>On eligible product pages, an <strong>Inquiry</strong> button appears. <img class="alignnone size-large wp-image-18734005628782" src="https://woocommerce.com/wp-content/uploads/2025/08/woocommerce-product-inqury-on-whatsapp-button-on-product-page-_8f282e.png?w=980" alt="" width="980" height="496" /> You Can Collect customer details like:</p>
<ul>
<li>First Name</li>
<li>Required Quantity</li>
<li>Required Date</li>
<li>Additional Message</li>
</ul>
<p><img class="alignnone size-large wp-image-18734005628780" src="https://woocommerce.com/wp-content/uploads/2025/08/whatsapp-product-inqury-form-on-proudct-page-popup_a4a870.png?w=980" alt="" width="980" height="496" /></p>
<article class="text-token-text-primary w-full focus:outline-none scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" dir="auto" data-turn-id="request-68642a94-99fc-8005-b1d2-2a51bb68b7c2-5" data-testid="conversation-turn-60" data-scroll-anchor="true" data-turn="assistant">
<h2>View Inquiry Details in WooCommerce</h2>
<p>All submitted inquiry details are displayed under the <strong data-start="96" data-end="116">WhatsApp Inquiry</strong> tab in the WooCommerce admin area. <img class="alignnone size-large wp-image-18734005628777" src="https://woocommerce.com/wp-content/uploads/2025/08/WhatsApp-inquiry-details-on-admin-side-under-woocommerce-tab.png?w=980" alt="" width="980" height="496" /></p>
<div class="flex min-h-[46px] justify-start">
<h2 id="h-general-settings" class="wp-block-heading">General Settings</h2>
<p><strong>General Settings</strong> allow you to customize the appearance and text of the inquiry button and form to match your store’s branding. You can set the button position, text, colors, and form field labels, as well as style the submit button. These options make it easy to create a consistent and attractive inquiry experience for your customers. <img class="alignnone size-large wp-image-18734005628775" src="https://woocommerce.com/wp-content/uploads/2025/08/general-setting-product-inquiry-on-whatsapp-for-woocommerce_5623d3.png?w=980" alt="" width="980" height="496" /> </div>
</article>
<h2>Use Cases</h2>
<ul>
<li>Low Stock Products: Encourage customers to confirm availability before purchase.</li>
<li>Custom Orders: Let customers send requirements directly.</li>
<li>B2B Wholesale: Enable business buyers to request quotes easily.</li>
<li>High-value Products: Give</li>
<li>customers a direct communication channel.</li>
<li>Pre-orders: Let buyers confirm upcoming stock via inquiry.</li>
</ul>

Product Inquiry Via WhatsApp

<p>Product Inquiry via WhatsApp lets customers quickly send product inquiries through WhatsApp — with options to show the inquiry button only for selected products, categories, user roles, or when stock falls below a certain level.</p>

Request a Callback vs Product Inquiry Via WhatsApp