<h1>Give Your Customers Full Control Over Their Subscriptions — All Year Round</h1>
Running a successful subscription business isn’t just about acquiring customers; it’s about keeping them. When subscribers feel locked in or frustrated by a lack of flexibility, they cancel. With the Self-Service Dashboard for WooCommerce Subscriptions, you put the power back in their hands, letting them manage their own subscriptions without ever needing to contact support.
Take a specialty coffee subscription box as an example. A customer going on a two-week trip doesn’t want to receive and pay for a box they won’t be home to enjoy. Instead of submitting a support ticket and waiting for a reply, they can simply log in and pause their subscription until they’re back. Another customer wants to try a new roast; they can swap their product variation themselves in seconds. Someone who just stocked up wants to push their next payment date back — done, without any back-and-forth with your team.
The result? Fewer cancellations, fewer support tickets, and customers who feel valued rather than trapped.
With the Self-Service Dashboard, your subscribers can:
<ul class="wccom-tick-list-primary">
<li>Pause their subscriptions until a specific date</li>
<li>Add new products to their existing subscriptions</li>
<li>Remove products from an existing subscription</li>
<li>Change product quantities</li>
<li>Switch between product variations</li>
<li>Add recurring coupons</li>
<li>Change shipping method</li>
<li>Change the next payment date</li>
<li>Change the subscription frequency</li>
<li>Add new products to their subscriptions for the next shipping only</li>
<li>(NEW) Subscription cancellation reasons</li>
</ul>
<h2>Who Is This For?</h2>
Perfect for: meal kit and food delivery subscriptions, supplement and wellness box stores, pet supply subscriptions, beauty and skincare boxes, coffee and beverage subscriptions, digital product subscriptions, and any WooCommerce store looking to reduce subscription churn and cut support overhead without adding headcount.
<h2>How can your business benefit?</h2>
<h3>Cut Subscription Support Tickets — Without Changing Your Team</h3>
Every time a customer needs to change their next payment date, swap a product, or pause their subscription, they have two options: open a support ticket or manage it themselves. The Self-Service Dashboard makes the second option effortless. When customers can handle routine subscription changes on their own, your support team is freed up to focus on issues that actually need a human. Stores using the plugin typically see a significant drop in subscription-related support volume within weeks of going live.
<h3>Reduce Churn by Giving Subscribers the Flexibility They Expect</h3>
Customers don’t always cancel because they’ve lost interest in your product. More often, they cancel because a payment date doesn’t work, a delivery is inconvenient, or they need a short break. The Self-Service Dashboard gives subscribers the tools to adapt their subscription to their life rather than cancel it — pausing, rescheduling, and modifying from their account page. The result is a measurable reduction in avoidable churn and a higher Customer Lifetime Value across your subscriber base.
<blockquote>
Did you know that “Acquiring a new customer can cost five times more than retaining an existing customer? Increasing customer retention by 5% can increase profits from 25-95%. The success rate of selling to a customer you already have is 60-70%, while the success rate of selling to a new customer is 5-20%.” <a href="https://www.outboundengine.com/blog/customer-retention-marketing-vs-customer-acquisition-marketing/" target="_blank" rel="noopener">source</a>
</blockquote>
<h3>Full Subscription Box Management — Directly From the Customer Account Page</h3>
Self-service Dashboard for WooCommerce Subscriptions is fully integrated with <a href="https://woocommerce.com/products/product-bundles/" target="_blank" rel="noopener">Product Bundles</a> and <a href="https://woocommerce.com/products/composite-products/" target="_blank" rel="noopener">Composite Products</a> plugins, allowing customers to not just manage their subscriptions but also edit the contents of their subscription boxes. Customers can add, remove, or swap items in their box from their own account page — no tickets, no delays, no friction. This is particularly valuable for subscription box businesses where variety and personalisation drive retention.
<h2>Cover the Full Subscriber Journey — Bundle and Save 10%</h2>
The Self-Service Dashboard keeps your subscribers happy and reduces churn. But first, you need to convert your one-time buyers into subscribers.
Buy Once or Subscribe for WooCommerce Subscriptions lets you offer both a one-time purchase option and a subscription plan on the same product page — without duplicate listings or complex setups. Customers who aren’t ready to commit can still buy, while those looking for recurring value can subscribe, with a built-in discount to make the choice even easier.
Together, the two plugins cover everything:
<ul>
<li style="font-weight: 400">Buy Once or Subscribe: converts one-time buyers into subscribers at the point of purchase</li>
<li style="font-weight: 400">Self-Service Dashboard: keeps those subscribers engaged, satisfied, and far less likely to cancel</li>
</ul>
<div style="background-color: #ffefba;padding: 20px;border-radius: 8px;text-align: center;margin: 20px 0">
<h2>Bundle and save!</h2>
Enhance your subscription store by combining <a href="https://woocommerce.com/products/buy-once-or-subscribe-for-woocommerce-subscriptions/" target="_blank" rel="noopener">Buy Once or Subscribe</a> and the Self-service Dashboard.
<a href="https://woocommerce.com/J2PUJMS9" target="_blank" rel="noopener">Buy both plugins together</a> and get 10% OFF!
</div>
<h1>Features</h1>
<h3>Change the next payment date</h3>
If the next payment date doesn’t work for a customer, they can reschedule it to any date within the next 30 days — directly from their account page, without opening a support ticket. Fewer billing complaints, fewer cancellations caused by timing, and no manual intervention required from your team.
<img class="alignnone wp-image-18734001641508 size-full" src="https://woocommerce.com/wp-content/uploads/2021/03/Change-next-payment-date.png" alt="" width="1034" height="686" />
<h3>Change subscription frequency</h3>
Customers can switch their subscription to any of the frequencies predefined by the shop admin — whether that’s moving from monthly to quarterly or anything in between. Giving subscribers this level of control removes one of the most common reasons people cancel: the feeling that a subscription doesn’t fit their pace.
<img class="alignnone size-medium wp-image-18734001641516" src="https://woocommerce.com/wp-content/uploads/2021/03/Change-subscription-frequency.png?w=620" alt="" width="620" height="422" />
<h3>Pause a subscription until a specific date</h3>
Customers who are going on holiday, taking a break, or simply overstocked can pause their subscription and choose the exact date they want it to reactivate. The subscription status updates automatically on the set date — no manual reactivation required. This feature alone can recover a significant number of cancellations that would otherwise be permanent
<img class="alignnone wp-image-7446900 size-full" src="https://woocommerce.com/wp-content/uploads/2021/02/Pause-1-e1678357982337.png" alt="" width="2400" height="948" />
While the subscription is on hold, its status can be seen in the Status field on the Subscription page.
<img class="alignnone wp-image-7446898 size-full" src="https://woocommerce.com/wp-content/uploads/2021/02/On-hold-1-e1678358079696.png" alt="" width="2400" height="990" />
On the specified date set for renewal, the subscription will automatically change its status to Active.
<h3>Change shipping method</h3>
Customers can update their shipping method at any time using the Change Shipping button on their subscription page. This is particularly useful when new shipping options become available, or when customers move and need to switch to a different delivery service — without requiring any back-end intervention from your team.
<img class="aligncenter wp-image-18734003472128 size-full" src="https://woocommerce.com/wp-content/uploads/2021/03/Change-shipping-button.png" alt="Change shipping button" width="1013" height="751" />
<h3>Add a recurring coupon</h3>
Shop owners can reward loyal subscribers with recurring discount coupons. Customers can apply these directly to an active subscription by entering the coupon code on their subscription page. An easy, self-contained way to run loyalty programmes and reduce churn through targeted incentives — all without custom development or manual order adjustments.
<img class="aligncenter wp-image-18734003865811 size-full" src="https://woocommerce.com/wp-content/uploads/2021/03/Add-coupon.png" alt="Add coupon" width="818" height="649" />
<h3>Add new products to an active subscription</h3>
When customers decide they want more products from your store, they can add them to an existing subscription so everything is delivered together. Increasing order value and consolidating deliveries — all driven by the customer themselves, with no support involvement required.
<img class="aligncenter wp-image-18734000228154 size-full" src="https://woocommerce.com/wp-content/uploads/2021/03/Add-new-product-2-1.png" alt="" width="1028" height="410" />
<h3>Add a new product to an existing subscription for the next shipment only</h3>
Customers can add a product to their next delivery without subscribing to it on an ongoing basis. The product is automatically removed from the subscription once the renewal order is complete. A great way to let subscribers try new products or add seasonal items without committing to a long-term change.
<img class="alignnone wp-image-18734001641604 size-full" src="https://woocommerce.com/wp-content/uploads/2021/03/Add-product-for-next-shipment.png" alt="" width="827" height="608" />
<h3>Change the quantity of a subscription product</h3>
Subscribers can update the quantity of any product on their active subscription at any time. Whether they’re scaling up because they’ve run out faster than expected or scaling back to reduce spend, they can make the change themselves — reducing the likelihood of cancellation due to over- or under-ordering.
<img class="alignnone wp-image-7446897 size-full" src="https://woocommerce.com/wp-content/uploads/2021/02/Change-quantity-1-e1678346139489.png" alt="" width="1836" height="1242" />
<h3>Switch product variation (i.e. choose another color or size)</h3>
Customers can switch between product variations — such as size, flavour, or colour — by selecting new attributes directly from their subscription page. When a customer’s preferences change, they no longer need to cancel and re-subscribe with a different option. A single click keeps them subscribed and satisfied.
<img class="alignnone size-full wp-image-7446901" src="https://woocommerce.com/wp-content/uploads/2021/02/Switch-items-1.png" alt="" width="980" height="559" />
<h3>Update shipping method</h3>
This feature can be useful for shops that have more than one shipping method and offer free shipping after a certain order value. When customers make changes to their subscriptions that can affect the subscription value, they will be prompted to confirm their shipping method based on the updated subscription.
Capture<img class="aligncenter wp-image-18734003472156 size-full" src="https://woocommerce.com/wp-content/uploads/2021/03/Change-shipping-options.png" alt="Change shipping options" width="370" height="476" />
<h3>Collect subscription cancellation reasons</h3>
Understanding why customers cancel is one of the most valuable insights a subscription business can have. With the Cancellation Reasons feature, you can define a custom list of cancellation reasons directly from the back-end settings, which are then presented to customers when they choose to cancel a subscription. Instead of losing a subscriber without any context, you gain actionable feedback that helps you identify patterns, improve your offering, and reduce future churn.
Each reason selected by the customer is automatically recorded as a subscription note, keeping your records clean and your team informed — no extra steps required.
<img class="aligncenter wp-image-18734006383891 size-full" src="https://woocommerce.com/wp-content/uploads/2021/03/Cancellation-reasons-settings.png" alt="Cancellation reasons settings" width="980" height="699" />
<img class="aligncenter size-full wp-image-18734006383897" src="https://woocommerce.com/wp-content/uploads/2021/03/Cancellation-reasons-survey.png" alt="Cancellation reasons survey" width="415" height="481" />
<h3>Users will get an automated email letting them know that the subscription has been changed. All subscription changes made by your customers will be recorded in the back-end subscription notes</h3>
<img class="aligncenter wp-image-18734003472166 size-full" src="https://woocommerce.com/wp-content/uploads/2021/03/Subscription-notes.png" alt="Subscription notes" width="346" height="429" />
<h3>Choose which Self-service Dashboard features you want to enable/disable.</h3>
When the plugin is installed all the Self-service Dashboard features will be enabled. You can choose which features to enable/disable by going to WooCommerce → Settings → Self-service Dash→ General settings.
<img class="aligncenter wp-image-18734003472236 size-full" src="https://woocommerce.com/wp-content/uploads/2021/03/Self-service-dashboard-settings-2.png" alt="Self service dashboard settings" width="1061" height="780" />
The text for the buttons can also be customized from the back-end settings.
<img class="aligncenter wp-image-18734003865818 size-full" src="https://woocommerce.com/wp-content/uploads/2021/03/Button-customization-settings.png" alt="Button customization settings" width="977" height="823" />
<h3>Other product limitations can be set using various WooCommerce product settings.</h3>
For more information on how to limit a product to a single subscription or limit the product quantity to 1 for each subscription, please check the <a href="https://woocommerce.com/document/self-service-dashboard-for-woocommerce-subscriptions/#section-12" target="_blank" rel="noopener">documentation</a>.
<h2></h2>
<h2>Get started</h2>
<ol>
<li style="font-weight: 400">Purchase and install the Self-service Dashboard for WooCommerce Subscriptions.</li>
<li>Enable the functionalities you need from the back-end settings page.</li>
<li style="font-weight: 400">That’s it, watch your support tickets reduced and your customers become happier.</li>
</ol>
<h3>Details and compatibility</h3>
<div class="woo-sc-box normal">
Self-service Dashboard for WooCommerce Subscriptions is compatible with WordPress Multisite and the following add-ons:
<ul>
<li><a href="https://woocommerce.com/products/buy-once-or-subscribe-for-woocommerce-subscriptions/" target="_blank" rel="noopener">Buy Once or Subscribe for WooCommerce Subscriptions</a></li>
<li><a href="https://woocommerce.com/products/product-bundles/" target="_blank" rel="noopener">Product Bundles</a></li>
<li><a href="https://woocommerce.com/products/composite-products/" target="_blank" rel="noopener">Composite Products</a></li>
</ul>
</div>
<div class="woo-sc-box blue extension-requirements">
<h3>Information & Requirements</h3>
<ul class="requirements">
<li>WooCommerce Subscriptions version 6.0+</li>
</ul>
<a class="docs-link" href="https://woocommerce.com/document/self-service-dashboard-for-woocommerce-subscriptions/" target="_blank" rel="noopener">View documentation for more info</a>
</div>

Self-service Dashboard for WooCommerce Subscriptions

Give your customers full control over their own subscriptions — pausing, modifying, and managing their plans directly from their account page, without contacting support. Reduce churn, eliminate subscription-related support tickets, and increase Customer Lifetime Value with the most flexible self-service subscription management plugin for WooCommerce.

<h2>Offer prepaid plans with additional delivery options</h2>
Prepaid for WooCommerce Subscriptions is a great addition to WooCommerce Subscriptions, which helps you increase revenue by offering prepaid options for your subscription products. 
Features in a nutshell:
<ul>
<li>Add prepaid plans in addition to your regular subscription options. For example, an Annual plan in addition to a Monthly plan.</li>
<li>Users can upgrade from the regular subscription to the prepaid plan.</li>
<li>Deliver orders on a different schedule than billing (e.g., pay annually, ship monthly).</li>
<li>Custom cancellation options help users keep their subscription until the prepaid period is over.</li>
<li>Several product layouts and pricing string customizations.</li>
<li>Three ways to charge for shipping.</li>
<li>Add-to-cart link for each prepaid plan that you can insert anywhere on your site.</li>
<li>Friendly UI sequence for each prepaid subscription and adjusted email notifications.</li>
</ul>
When you add prepaid plans to your regular subscriptions, your customers may choose whether they want to pay for each delivery or pay upfront for a longer period to get the best deal possible. 
<img class="alignnone size-full wp-image-8721687" src="https://woocommerce.com/wp-content/uploads/2021/10/1st-explainer.gif" alt="" width="980" height="551" />
<h3>How is this different from variable subscriptions? </h3>
Using variable subscriptions allows you to create limited variations for a subscription product, including various subscription durations. For example, when you offer three variations such as: for one week, one month or one year, these products will be delivered respectively once a week, a month or once a year. But when you want your customers to pay for one year and provide products every month, you have no option to do this by default. 
Prepaid for WooCommerce Subscriptions lets you create as many prepaid plans for each subscription product as you want and make shipments regularly. It also helps you provide accurate information to your clients about subscription lengths and delivery schedules, offers them better deals for long-term subscriptions, and charge them for shipping the best way. 
<h2>Switching to a prepaid plan from a regular subscription. </h2>
Consider offering prepaid plans to make your revenue streams more predictable. When a customer signs up for a longer subscription plan and pays upfront, you can count on that revenue for the entire year. With Prepaid for WooCommerce Subscriptions, you can offer upgrades from a regular subscription (e.g., monthly) to a prepaid plan (e.g., annually) directly from the user’s account:
<img class="alignnone size-medium wp-image-18734001802068" src="https://woocommerce.com/wp-content/uploads/2021/10/Screenshot-2023-04-11-at-14.17.32.png?w=620" alt="" width="620" height="471" />
Don’t forget that you can offer discounts for longer-term usage and highlight it with customizable pricing strings to make your offer more attractive to your current customers.
The prepaid plans may help you generate more revenue and increase the lifetime value of each subscription.
<h3>How to deliver on a different schedule to billing (e.g. pay annually, ship monthly)</h3>
There are two methods of selling prepaid plans: 
<ul>
<li>Offer prepaid options in addition to regular subscriptions. E.g., pay for one or two years and get a monthly delivery or pay every month as usual. </li>
<li>Offer ONLY prepaid options and ship on a different schedule. E.g., pay upfront for three or six months and get weekly shipping without the option to pay every week.  </li>
</ul>
When the customer pays for a certain period in advance you can expect to generate stable and predictable profits. This feature is widely used by magazine publishers that may charge upfront for one year and ship every month on a particular date. With Prepaid for WooCommerce Subscriptions and synchronizing renewals feature, you can offer such kind of subscription. 
<img class="alignnone size-full wp-image-8763721" src="https://woocommerce.com/wp-content/uploads/2021/10/bost-3.gif" alt="" width="980" height="551" />
<h3>Features</h3>
Choose from two layouts for the product page. You can adjust the subscription product page to display prepaid options favorably for clients.
<img class="alignnone size-full wp-image-8641282" src="https://woocommerce.com/wp-content/uploads/2021/10/Layout-1-1.png" alt="Prepaid for woocommerce subscription" width="980" height="532" /><img class="alignnone wp-image-8640456 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/4-2.png" alt="Prepaid plans - woocommerce subscription" width="980" height="532" />
 
Three payment methods for shipping: 
<ul>
<li>Default payment – charged regularly per every shipment as it is now with your usual subscription.</li>
<li>Upfront payment – your regular shipping cost multiplied by the number of subscription pieces in the prepaid plan and charged once for the entire prepaid period at the first checkout.</li>
<li>Custom payment – you can specify the flat-rate cost for each prepaid plan separately that will be charged once the customer signs up. </li>
</ul>
Customize pricing strings and add an extra description for every prepaid option using variables. It helps you adjust prepaid functionality and use a separated shipping schedule that suits your preferred shipping options. 
<img class="alignnone size-full wp-image-8763762" src="https://woocommerce.com/wp-content/uploads/2021/10/settings-2-1.png" alt="settings" width="980" height="569" />
Adjustments to the cart, checkout, and user account pages to let your customers track their subscription statuses. 
<img class="alignnone wp-image-8640579 size-full" src="https://woocommerce.com/wp-content/uploads/2021/10/66.png" alt="how to sell subscriptions prepaid" width="980" height="532" />
 
Prepaid for WooCommerce Subscriptions has a user-friendly admin interface for managing prepaid subscriptions. You can find a prepaid sequence area in every prepaid subscription to help you figure out the delivery schedule for each client. 
<img class="alignnone size-full wp-image-8640797" src="https://woocommerce.com/wp-content/uploads/2021/10/subs-orderzz.png" alt="" width="980" height="532" />
Use prepaid addition to emails to inform your clients about what’s going on with their subscriptions, how many deliveries are left, and when the next renewal payments will come. 
<img class="alignnone size-full wp-image-8640708" src="https://woocommerce.com/wp-content/uploads/2021/10/email22.png" alt="warning email - woocommerce subscription" width="550" height="250" />
Canceling prepaid subscription. There are two options to prevent canceling ongoing subscriptions:
<img class="alignnone wp-image-18734000719994" src="https://woocommerce.com/wp-content/uploads/2021/10/Screenshot-2022-07-22-at-19.02.02.png?w=620" alt="Prevent subscription canceling " width="895" height="482" />
<ol>
<li>Regular cancel subscription button on user account – cancels prepaid subscription right away, no matter how many prepaid pieces have left. This one is needed in case you have any costs associated with delivering prepaid subscription products.  </li>
<li>Cancel prepaid button – subscription won’t be canceled right off the bat but will wait until all prepaid pieces are delivered, and auto-cancels after the last piece is shipped. </li>
</ol>
Each prepaid plan also has its own Add to cart URL which is used in those cases when you need to offer a subscription not from the product page, but from the pricing table or any other place outside of the product page. 
Prepaid for WooCommerce Subscriptions works with almost any regular WooCommerce Subscription setup and setting (for both simple and variable subscription-based products).
<h3>Limitations: </h3>
<ul>
<li>Prepaid for WooCommerce Subscriptions works with both Simple and Variable subscription products (products should be subscription-based only, not the ones modified by the All Products for Subscriptions plugin). </li>
<li>There’s no option to switch between regular and prepaid subscriptions. The only thing users can do is cancel one subscription and pay for another subscription type. </li>
<li>Prepaid plans don’t work with the prorated payments option. You still can use synchronizing renewals, but only when prorated first renewal is set to never, and the full amount is charged upfront. </li>
</ul>
<h3>Requirements</h3>
Minimum PHP version: 5.6 
Plugin: <a href="https://woocommerce.com/products/woocommerce-subscriptions/">WooCommerce Subscriptions</a> 
<img src="https://pastepixel.com/image/PPKFFTgsfqA5Sz9XkNbW.png" alt="" /> 
<img src="https://pastepixel.com/image/wbXdPRfKenutQVh6dshs.png" alt="" />

Prepaid for WooCommerce Subscriptions

Deliver products on a different schedule to the recurring payments by offering prepaid plans for regular subscriptions.

Self-service Dashboard for WooCommerce Subscriptions vs Prepaid for WooCommerce Subscriptions