<div style="width: 980px" class="wp-video"><video class="wp-video-shortcode" id="video-0-3" width="980" height="551" preload="metadata" controls="controls"><a href="https://woocommerce.com/wp-content/uploads/2026/02/SelfServiceRefundsPromo.mp4">https://woocommerce.com/wp-content/uploads/2026/02/SelfServiceRefundsPromo.mp4</a></video></div>
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<h2>Key Benefits</h2>
<ul class="wccom-tick-list-primary">
<li><strong>Reduce Support Tickets</strong> – Let customers request refunds directly from their account without contacting support</li>
<li><strong>Automatic Processing</strong> – Refunds processed instantly through payment gateways when conditions are met</li>
<li><strong>Complete Control</strong> – Flexible rules engine, time limits, per-user controls, and per-product settings</li>
<li><strong>Guest & Logged-In Support</strong> – Secure refund forms for both registered customers and guest orders</li>
</ul>
<p></p>
<h2>Main Features</h2>
<ul class="wccom-tick-list-secondary">
<li><strong>Full & Partial Refunds</strong> – Support both full order refunds and line-item partial refunds</li>
<li><strong>Automatic Refund Processing</strong> – Process refunds through payment gateways without admin intervention</li>
<li><strong>Guest Refund Form</strong> – Shortcode and Gutenberg block for guest customers to request refunds</li>
<li><strong>Refund Rules Engine</strong> – Automate approval based on user role, product category, payment method, and more</li>
<li><strong>Abuse Prevention</strong> – Per-customer refund limits (daily, weekly, monthly, yearly) and per-user blocking</li>
<li><strong>Custom Refund Reasons</strong> – Configurable reason list with drag-and-drop ordering</li>
<li><strong>Decline Message Presets</strong> – Rich text rejection templates for consistent communication</li>
<li><strong>WooCommerce Analytics Integration</strong> – Track refund reasons and patterns in the Analytics dashboard</li>
</ul>
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<h3>Self-Service Refund Requests</h3>
<p>Customers can request refunds directly from their My Account page with a guided multi-step process. Choose full or partial refunds, select line items, provide a reason, and review before submitting. No more back-and-forth emails or support tickets.</p>
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<h3>Intelligent Rules Engine</h3>
<p>Define rules to automatically process or escalate refund requests based on conditions like user role, product category or tag, payment method, shipping zone, order value, and more. First matching rule wins, with drag-and-drop priority ordering.</p>
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<h3>Guest Refund Form</h3>
<p>Allow guest customers to request refunds using a secure three-factor verification form (email, order number, order date). Available as a shortcode or a native Gutenberg block with customizable styling options.</p>
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<h3>Admin Approval Workflow</h3>
<p>Review and manage refund requests with quick approve/reject actions on the order list and individual order pages. Use decline message presets for consistent, professional rejection responses with rich text support.</p>
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<h2>How It Works</h2>
<ol>
<li><strong>Install & Activate</strong> – Upload the plugin and activate it in WordPress</li>
<li><strong>Configure Settings</strong> – Set refund time limits, enable automatic processing, and configure refund reasons</li>
<li><strong>Set Up Rules (Optional)</strong> – Create rules to auto-approve or escalate requests based on conditions</li>
<li><strong>Customers Request Refunds</strong> – From My Account or the guest refund form</li>
<li><strong>Process or Review</strong> – Refunds are auto-processed or queued for admin approval based on your rules</li>
</ol>
<p></p>
<h2>Flexible Refund Options</h2>
<p>Give customers the right level of control:</p>
<ul class="wccom-tick-list-secondary">
<li><strong>Full Order Refunds</strong> – One-click full order refund requests</li>
<li><strong>Line-Item Refunds</strong> – Customers select specific items and quantities to refund</li>
<li><strong>Non-Refundable Products</strong> – Mark specific products or variations as non-refundable</li>
<li><strong>Time Limits</strong> – Set a configurable window (1-365 days) for refund eligibility</li>
<li><strong>Re-Request After Rejection</strong> – Optionally allow customers to resubmit declined requests</li>
<li><strong>Request Cancellation</strong> – Customers can cancel pending requests before admin review</li>
</ul>
<p></p>
<h2>Powerful Rules Engine</h2>
<p>Automate refund decisions with flexible conditions:</p>
<ul class="wccom-tick-list-secondary">
<li><strong>User Role</strong> – Different handling for wholesale, retail, or VIP customers</li>
<li><strong>Product Category / Tag / Type</strong> – Auto-approve for specific product groups</li>
<li><strong>Payment Method</strong> – Route based on how the order was paid</li>
<li><strong>Shipping Zone / Method</strong> – Handle international orders differently</li>
<li><strong>Billing / Shipping Country</strong> – Region-specific refund policies</li>
<li><strong>Order Value / Quantity</strong> – Thresholds for automatic vs. manual processing</li>
<li><strong>Order Status</strong> – Conditions based on current order status</li>
<li><strong>Priority Ordering</strong> – Drag-and-drop rule priority with first-match-wins logic</li>
</ul>
<p></p>
<h2>Abuse Prevention</h2>
<p>Protect your business while staying customer-friendly:</p>
<ul class="wccom-tick-list-secondary">
<li><strong>Refund Limits</strong> – Set maximum automatic refunds per customer per day, week, month, or year</li>
<li><strong>Per-User Controls</strong> – Block refund requests or disable auto-processing for specific users</li>
<li><strong>Per-User Limit Overrides</strong> – Custom refund limits for individual customers</li>
<li><strong>Counter Management</strong> – View and reset refund counters from the user profile</li>
<li><strong>Rate Limiting</strong> – Built-in protection against spam and abuse on request endpoints</li>
</ul>
<p></p>
<h2>Email Notifications</h2>
<p>Keep everyone informed at every step:</p>
<ul class="wccom-tick-list-secondary">
<li><strong>Customer Confirmation</strong> – Automatic email when a refund request is submitted</li>
<li><strong>Admin Notification</strong> – Alert when a new refund request needs review</li>
<li><strong>Escalation Alert</strong> – Notification when auto-processing falls back to manual review</li>
<li><strong>Rejection Notice</strong> – Customer notification with decline reason when a request is rejected</li>
<li><strong>Full WooCommerce Integration</strong> – Manage all emails from WooCommerce > Settings > Emails</li>
</ul>
<p></p>
<h2>Refund Analytics</h2>
<p>Make data-driven decisions with built-in analytics:</p>
<ul class="wccom-tick-list-secondary">
<li><strong>Refund Reasons Report</strong> – See which reasons customers select most frequently</li>
<li><strong>Date Range Filtering</strong> – Analyze refund trends using WooCommerce’s standard date picker</li>
<li><strong>Product-Level Data</strong> – Identify which products generate the most refund requests</li>
<li><strong>Status Tracking</strong> – Monitor approved, rejected, and pending request counts</li>
<li><strong>Seamless Integration</strong> – Access analytics directly from WooCommerce > Analytics menu</li>
</ul>
<p></p>
<h2>Seamless Integration</h2>
<p>Works perfectly with your existing setup:</p>
<ul class="wccom-tick-list-secondary">
<li><strong>WooCommerce HPOS</strong> – Fully compatible with High-Performance Order Storage</li>
<li><strong>Payment Gateways</strong> – Automatic refunds through any gateway that supports programmatic refunds</li>
<li><strong>Gutenberg Block</strong> – Native block editor support for the guest refund form</li>
<li><strong>Shortcode Support</strong> – Use <code>[ssr_guest_refund]</code> to place the guest form anywhere</li>
<li><strong>WooCommerce Emails</strong> – Full integration with the WooCommerce email system</li>
<li><strong>Any Theme</strong> – Works with any properly coded WooCommerce theme</li>
</ul>

Self-Service Refunds

<p>Let customers request refunds directly from their account, no support tickets, no back-and-forth emails. Self-Service Refunds streamlines your refund workflow with automatic processing, flexible rules, and complete admin control.</p>

<h1 style="text-align: center">Customizable Age Verification Popups</h1>
<p><span style="font-weight: 400">If you sell tobacco, medicines, or E-cigarettes, you often notice underage visitors. To restrict access to those unwanted users WooCommerce age verification popup can help you out. It creates a verification process for your store in the form of a popup. With just a few clicks, you can manage the age verification popup for either the whole website or specific product pages or posts.</span><br />
<span style="font-weight: 400">The WooCommerce Age Verification plugin allows admins to redirect restricted users to custom URLs, restricting underage usage on specific pages. The popup can be customized completely, from text to background, which means you can quickly style it and change the design templates to make it more user-friendly.<br />
Customize popup text, color, and cookie time to remember age verification for a specific number of hours and days. Display age verification popups to guest users only or keep them active for logged-in users as well.<br />
</span><br />
<img class="alignnone size-full wp-image-18734004383233" src="https://woocommerce.com/wp-content/uploads/2021/02/Age-verification-inforgraph.png" alt="age verification for woocommerce" width="980" height="551" /></p>
<h2>Features</h2>
<ul>
<li><span style="font-weight: 400">Show an age verification popup on your website</span></li>
<li><span style="font-weight: 400">Hide or show the </span><i><span style="font-weight: 400">close</span></i><span style="font-weight: 400"> icon on the popup (</span><b>New</b><span style="font-weight: 400">)</span></li>
<li><span style="font-weight: 400">Redirect underage users</span></li>
<li><span style="font-weight: 400">Add custom URLs for redirection after cancellation</span></li>
<li><span style="font-weight: 400">Delay popup appearance using a custom timer (</span><b>New</b><span style="font-weight: 400">)</span></li>
<li><span style="font-weight: 400">Hide or show popup for logged-in users</span></li>
<li><span style="font-weight: 400">Restrict the whole website or specific products, categories, or pages</span></li>
<li><span style="font-weight: 400">Choose from multiple verification data input methods</span>
<ul>
<li><span style="font-weight: 400">Enter age</span></li>
<li><span style="font-weight: 400">Enter the date of birth</span></li>
<li><span style="font-weight: 400">Confirm age</span></li>
<li><span style="font-weight: 400">Checkbox</span></li>
</ul>
</li>
<li><span style="font-weight: 400">Style popup by adding custom text, background image, and colors </span></li>
<li><span style="font-weight: 400">Show the age verification option in a popup or banner above the footer </span></li>
<li><span style="font-weight: 400">Remember users and add a custom period (Popup will reappear after the expiry) </span></li>
<li>Add a custom footnote in the popup (<strong>New</strong>)</li>
</ul>
<h2>Restrict underage customers on your website</h2>
<p><span style="font-weight: 400">WooCommerce age verification extension will guard your store from underage users. It prompts users with a popup that filters outs the appropriate audience who can view your store content. </span></p>
<p><span style="font-weight: 400">The extension will keep your store compliant with age-restricted policies. It allows admins to easily customize the WooCommerce age verification popup to match the store’s theme.<br />
<img class="alignnone size-full wp-image-18734004391303" src="https://woocommerce.com/wp-content/uploads/2021/02/image_c12680.png" alt="" width="980" height="705" /><br />
</span></p>
<h2>Restrict the whole website or specific pages</h2>
<p><span style="font-weight: 400">Through this extension, you can restrict access to your whole website or just specific product pages. For example, if you have certain pages that contain age-restricted products, you can limit access to those pages while keeping the whole site open for everyone. In this way, your product pages will categorized into certain age groups without causing any complications for the users.</span></p>
<p><img class="alignnone size-full wp-image-18734004391304" src="https://woocommerce.com/wp-content/uploads/2021/02/image-2-1.png" alt="" width="980" height="417" /></p>
<h2>Redirect restricted users to hide age-restricted content</h2>
<p><span style="font-weight: 400">In some cases, when users don’t meet the age requirements, Age verification allows you to redirect unwanted users to a URL externally or internally. With just one quick setting, you can redirect underage buyers to a new URL with non-restricted items, maintaining the same user engagement.</span></p>
<p><img class="alignnone size-full wp-image-18734004391306" src="https://woocommerce.com/wp-content/uploads/2021/02/image-3-1.png" alt="" width="980" height="558" /></p>
<h2>Show or Hide Popup by Login Status and User IP Addresses.</h2>
<p><span style="font-weight: 400">For logged-in users or specific IPs, . Instead of repeating the age restriction setup, you can easily manage a smooth verification process for logged-in and unrestricted users. </span></p>
<p><img class="alignnone size-full wp-image-18734004391307" src="https://woocommerce.com/wp-content/uploads/2021/02/image-4-1.png" alt="" width="980" height="486" /></p>
<h2>Customize the popup display to match your brand’s theme</h2>
<p><span style="font-weight: 400">From popup color to text, the extension allows multiple styling options to match the theme of your WooCommerce store. You can easily add images, layouts, and text to make it look like a natural part of your site. For example, you can customize the age verification popup with the color schemes of your brand’s logo. </span></p>
<p><img class="alignnone size-full wp-image-18734004388094" src="https://woocommerce.com/wp-content/uploads/2021/02/image2112121212.png" alt="" width="980" height="455" /></p>
<h2>Other important features</h2>
<p>The age verification extension is filled with functionality and customization, and here are some more features, such as:</p>
<p><b>Disable Close Icon</b></p>
<p><span style="font-weight: 400">If you need to create strict policies for your store, you can decide whether to disable or enable the close icon on age verification popup.  Disabling it will allow users to complete the whole verification process so that restricted buyers get filtered out accurately.</span></p>
<p><b>Remember User for a Specific Time</b></p>
<p><span style="font-weight: 400">WooCommerce Age verification popup allow admins to remember verified users until a certain time. For example, once a customer has passed the age verification process, it won’t show up again the next time they visit your WooCommerce store. </span></p>
<p><b>Show Popup with Delay</b></p>
<p><span style="font-weight: 400">By using the age verification for WooCommerce plugin, you can set a specific time for the popup to be displayed once you have a new visitor. You can give users some seconds to browse your store before you decide to do a verification process.</span></p>
<p><img class="alignnone size-full wp-image-18734004391310" src="https://woocommerce.com/wp-content/uploads/2021/02/image-5-1.png" alt="" width="980" height="713" /></p>
<h2>Multiple popup templates and placement options</h2>
<p><span style="font-weight: 400">With the age verification extension, you can select popup templates and customize where you need them to appear on your site. For example, you can add the popup in the center for immediate display or at the bottom for a more accurate approach. With just a few clicks, admins can control age verification just as they want. </span></p>
<p class="jetpack-slideshow-noscript robots-nocontent">This slideshow requires JavaScript.</p><div id="gallery-0-4-slideshow" class="jetpack-slideshow-window jetpack-slideshow jetpack-slideshow-black" data-trans="fade" data-autostart="1" data-gallery="[{"src":"https:\/\/woocommerce.com\/wp-content\/uploads\/2021\/02\/age-verification-popup-for-woocommerce-1-1.png","id":"18734004383259","title":"age-verification-popup-for-woocommerce-1","alt":"age verification popup for woocommerce","caption":"","itemprop":"image"},{"src":"https:\/\/woocommerce.com\/wp-content\/uploads\/2021\/02\/age-verification-popup-for-woocommerce-2.png","id":"18734004383260","title":"age-verification-popup-for-woocommerce-2","alt":"age verification popup for woocommerce","caption":"","itemprop":"image"},{"src":"https:\/\/woocommerce.com\/wp-content\/uploads\/2021\/02\/age-verification-popup-for-woocommerce-3.png","id":"18734004383262","title":"age-verification-popup-for-woocommerce-3","alt":"age verification popup for woocommerce","caption":"","itemprop":"image"},{"src":"https:\/\/woocommerce.com\/wp-content\/uploads\/2021\/02\/age-verification-popup-for-woocommerce-4.png","id":"18734004383263","title":"age-verification-popup-for-woocommerce-4","alt":"age verification popup for woocommerce","caption":"","itemprop":"image"}]"></div>
<p><strong>Minimum PHP version: 5.2</strong></p>

Age Verification Popup

<p>Restrict underage access to whole website or cart, checkout and other pages using: Age verification popup for WooCommerce</p>

Self-Service Refunds vs Age Verification Popup