<div style="width: 980px" class="wp-video"><video class="wp-video-shortcode" id="video-0-3" width="980" height="551" preload="metadata" controls="controls"><a href="https://woocommerce.com/wp-content/uploads/2026/02/SelfServiceRefundsPromo.mp4">https://woocommerce.com/wp-content/uploads/2026/02/SelfServiceRefundsPromo.mp4</a></video></div>
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<h2>Key Benefits</h2>
<ul class="wccom-tick-list-primary">
<li><strong>Reduce Support Tickets</strong> – Let customers request refunds directly from their account without contacting support</li>
<li><strong>Automatic Processing</strong> – Refunds processed instantly through payment gateways when conditions are met</li>
<li><strong>Complete Control</strong> – Flexible rules engine, time limits, per-user controls, and per-product settings</li>
<li><strong>Guest & Logged-In Support</strong> – Secure refund forms for both registered customers and guest orders</li>
</ul>
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<h2>Main Features</h2>
<ul class="wccom-tick-list-secondary">
<li><strong>Full & Partial Refunds</strong> – Support both full order refunds and line-item partial refunds</li>
<li><strong>Automatic Refund Processing</strong> – Process refunds through payment gateways without admin intervention</li>
<li><strong>Guest Refund Form</strong> – Shortcode and Gutenberg block for guest customers to request refunds</li>
<li><strong>Refund Rules Engine</strong> – Automate approval based on user role, product category, payment method, and more</li>
<li><strong>Abuse Prevention</strong> – Per-customer refund limits (daily, weekly, monthly, yearly) and per-user blocking</li>
<li><strong>Custom Refund Reasons</strong> – Configurable reason list with drag-and-drop ordering</li>
<li><strong>Decline Message Presets</strong> – Rich text rejection templates for consistent communication</li>
<li><strong>WooCommerce Analytics Integration</strong> – Track refund reasons and patterns in the Analytics dashboard</li>
</ul>
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<h3>Self-Service Refund Requests</h3>
<p>Customers can request refunds directly from their My Account page with a guided multi-step process. Choose full or partial refunds, select line items, provide a reason, and review before submitting. No more back-and-forth emails or support tickets.</p>
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<h3>Intelligent Rules Engine</h3>
<p>Define rules to automatically process or escalate refund requests based on conditions like user role, product category or tag, payment method, shipping zone, order value, and more. First matching rule wins, with drag-and-drop priority ordering.</p>
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<h3>Guest Refund Form</h3>
<p>Allow guest customers to request refunds using a secure three-factor verification form (email, order number, order date). Available as a shortcode or a native Gutenberg block with customizable styling options.</p>
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<h3>Admin Approval Workflow</h3>
<p>Review and manage refund requests with quick approve/reject actions on the order list and individual order pages. Use decline message presets for consistent, professional rejection responses with rich text support.</p>
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<h2>How It Works</h2>
<ol>
<li><strong>Install & Activate</strong> – Upload the plugin and activate it in WordPress</li>
<li><strong>Configure Settings</strong> – Set refund time limits, enable automatic processing, and configure refund reasons</li>
<li><strong>Set Up Rules (Optional)</strong> – Create rules to auto-approve or escalate requests based on conditions</li>
<li><strong>Customers Request Refunds</strong> – From My Account or the guest refund form</li>
<li><strong>Process or Review</strong> – Refunds are auto-processed or queued for admin approval based on your rules</li>
</ol>
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<h2>Flexible Refund Options</h2>
<p>Give customers the right level of control:</p>
<ul class="wccom-tick-list-secondary">
<li><strong>Full Order Refunds</strong> – One-click full order refund requests</li>
<li><strong>Line-Item Refunds</strong> – Customers select specific items and quantities to refund</li>
<li><strong>Non-Refundable Products</strong> – Mark specific products or variations as non-refundable</li>
<li><strong>Time Limits</strong> – Set a configurable window (1-365 days) for refund eligibility</li>
<li><strong>Re-Request After Rejection</strong> – Optionally allow customers to resubmit declined requests</li>
<li><strong>Request Cancellation</strong> – Customers can cancel pending requests before admin review</li>
</ul>
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<h2>Powerful Rules Engine</h2>
<p>Automate refund decisions with flexible conditions:</p>
<ul class="wccom-tick-list-secondary">
<li><strong>User Role</strong> – Different handling for wholesale, retail, or VIP customers</li>
<li><strong>Product Category / Tag / Type</strong> – Auto-approve for specific product groups</li>
<li><strong>Payment Method</strong> – Route based on how the order was paid</li>
<li><strong>Shipping Zone / Method</strong> – Handle international orders differently</li>
<li><strong>Billing / Shipping Country</strong> – Region-specific refund policies</li>
<li><strong>Order Value / Quantity</strong> – Thresholds for automatic vs. manual processing</li>
<li><strong>Order Status</strong> – Conditions based on current order status</li>
<li><strong>Priority Ordering</strong> – Drag-and-drop rule priority with first-match-wins logic</li>
</ul>
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<h2>Abuse Prevention</h2>
<p>Protect your business while staying customer-friendly:</p>
<ul class="wccom-tick-list-secondary">
<li><strong>Refund Limits</strong> – Set maximum automatic refunds per customer per day, week, month, or year</li>
<li><strong>Per-User Controls</strong> – Block refund requests or disable auto-processing for specific users</li>
<li><strong>Per-User Limit Overrides</strong> – Custom refund limits for individual customers</li>
<li><strong>Counter Management</strong> – View and reset refund counters from the user profile</li>
<li><strong>Rate Limiting</strong> – Built-in protection against spam and abuse on request endpoints</li>
</ul>
<p></p>
<h2>Email Notifications</h2>
<p>Keep everyone informed at every step:</p>
<ul class="wccom-tick-list-secondary">
<li><strong>Customer Confirmation</strong> – Automatic email when a refund request is submitted</li>
<li><strong>Admin Notification</strong> – Alert when a new refund request needs review</li>
<li><strong>Escalation Alert</strong> – Notification when auto-processing falls back to manual review</li>
<li><strong>Rejection Notice</strong> – Customer notification with decline reason when a request is rejected</li>
<li><strong>Full WooCommerce Integration</strong> – Manage all emails from WooCommerce > Settings > Emails</li>
</ul>
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<h2>Refund Analytics</h2>
<p>Make data-driven decisions with built-in analytics:</p>
<ul class="wccom-tick-list-secondary">
<li><strong>Refund Reasons Report</strong> – See which reasons customers select most frequently</li>
<li><strong>Date Range Filtering</strong> – Analyze refund trends using WooCommerce’s standard date picker</li>
<li><strong>Product-Level Data</strong> – Identify which products generate the most refund requests</li>
<li><strong>Status Tracking</strong> – Monitor approved, rejected, and pending request counts</li>
<li><strong>Seamless Integration</strong> – Access analytics directly from WooCommerce > Analytics menu</li>
</ul>
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<h2>Seamless Integration</h2>
<p>Works perfectly with your existing setup:</p>
<ul class="wccom-tick-list-secondary">
<li><strong>WooCommerce HPOS</strong> – Fully compatible with High-Performance Order Storage</li>
<li><strong>Payment Gateways</strong> – Automatic refunds through any gateway that supports programmatic refunds</li>
<li><strong>Gutenberg Block</strong> – Native block editor support for the guest refund form</li>
<li><strong>Shortcode Support</strong> – Use <code>[ssr_guest_refund]</code> to place the guest form anywhere</li>
<li><strong>WooCommerce Emails</strong> – Full integration with the WooCommerce email system</li>
<li><strong>Any Theme</strong> – Works with any properly coded WooCommerce theme</li>
</ul>

Self-Service Refunds

<p>Let customers request refunds directly from their account, no support tickets, no back-and-forth emails. Self-Service Refunds streamlines your refund workflow with automatic processing, flexible rules, and complete admin control.</p>

<p><strong>The Approve New User Registration extension, for WooCommerce and WordPress, allows you to manually validate new user registration requests for specific, or all, user roles.</strong></p>
<p>This tool, therefore, assists in deterring both unwelcome fake registrations and spam by isolating your digital store for selective customers.</p>
<div class="woo-sc-box normal">If you want to add custom registration fields and user roles dropdown along with approve new user, please buy our <a href="https://woocommerce.com/products/custom-user-registration-fields-for-woocommerce/">Custom Registration Fields Extension</a>. See FAQs below for more details.</div>
<p>The areas where the extension can help include:</p>
<p><strong>Limiting Access </strong></p>
<p>If you are a B2B merchant, or sell unique products, limiting access could require extensive customer verification — but permitting customers to peruse your website before you grant permission might not be secure. Manual approval, therefore, is an effective way for you to restrict access and take control of new users until they have been properly verified and approved.</p>
<p><strong>Avoid Fake/Spam Accounts</strong></p>
<p>With spamming and fake accounts a real concern for merchants, it’s important to be able to identify true prospective customers from the start.  This plugin will help you filter out potential clients and maintain a valuable consumer base for recurring business.</p>
<h2><strong>Features:</strong></h2>
<ul>
<li>Employ manual approval for specific user roles or all new registrations</li>
<li>Customize user status notifications</li>
<li>Email notifications to customers and admins</li>
<li>Add approval/disapproval link in admin email</li>
<li>Bulk user approval option available on <em>Users Listing</em> page</li>
</ul>
<h3><strong>Manual approval for particular or all user roles</strong></h3>
<p>When you require your user to wait for approval in order to visit your site this plugin will come to the rescue with its manual approval function. You can choose to apply this to a particular type of user role, or you may want to apply it to all user roles. The plugin will support you in either scenario.</p>
<p>Limiting your users’ access to the website, based on user roles is particularly helpful if you have specialized products, prices, and other offers associated with VIP user roles.</p>
<p><strong>Note:</strong> To display user roles dropdown on your registration form you can use our <a href="https://woocommerce.com/products/choose-user-role-at-registration/">Choose User Roles at Registration</a> extension or the <a href="https://woocommerce.com/products/custom-user-registration-fields-for-woocommerce/">custom user registration fields</a>.</p>
<p><img class="alignnone size-full wp-image-6403748" src="https://woocommerce.com/wp-content/uploads/2020/08/Approve-new-user-registration-1-2.jpg" alt="" width="980" height="566" /></p>
<h3><strong>Customize email notifications</strong></h3>
<p>Easily convey the message of a pending approval, or a declined request, with completely tailored email templates communicating all the details you want of the registration process to your customer. Effective communication between site owners and customers is a great start to a healthy business-consumer relationship. Use the customizable email notifications to additionally alert your admin account users of all pending registration requests.</p>
<p><strong>Approve and disapprove link in the email</strong></p>
<p>The extension automatically adds user approval and disapproval link in the admin emails to let merchants approve or disapprove new user requests on the go.</p>
<p><img class="alignnone size-full wp-image-6403798" src="https://woocommerce.com/wp-content/uploads/2020/08/Email-Settings.jpg" alt="" width="980" height="801" /></p>
<h3>Customize Error Messages</h3>
<p>Along with email notifications, this extension allows you to display custom messages to inform customers about their account status. You can show messages in the following instances:</p>
<ul>
<li>When a new account is created and awaiting approval</li>
<li>When a user tries to login but the account is pending for review</li>
<li>When a user tries to login but the account is delined</li>
</ul>
<p><img class="alignnone size-full wp-image-6403792" src="https://woocommerce.com/wp-content/uploads/2020/08/Approve-new-user-custom-messages.jpg" alt="Approve new user custom messages" width="855" height="555" /></p>
<p><img class="alignnone size-full wp-image-6403781" src="https://woocommerce.com/wp-content/uploads/2020/08/Custom-Notifications.jpg" alt="" width="847" height="622" /></p>
<h3>How to get started?</h3>
<p>To get started with WooCommerce approve new user registration, install the extension and go to WooCommerce > Approve New User Registration and navigate to the general settings tab. Here you can,</p>
<ul>
<li>Enable approve new user option</li>
<li>Select the user roles for which you want to enable this manual approval</li>
</ul>
<p>Go to the custom message tab to configure the error messages that will be displayed to users who are waiting for pending approval or their request has been declined.</p>
<p>Navigate to the email settings tab to enable email notifications for admin and customers. You can customize emails as per your requirements and include the approval link in the admin email.</p>
<h2>FAQs:</h2>
<p><strong>If I need to approve new users and add custom fields as well, do I need to buy 2 extensions?</strong></p>
<p>No, just purchase <a href="https://woocommerce.com/products/custom-user-registration-fields-for-woocommerce/">custom user registration</a> fields as the approve new user feature is available in custom registration fields.</p>
<p><strong>Does it work for WordPress only?</strong></p>
<p>Yes, if WooCommerce is not installed, the extension will help you approve/disapprove users created from WordPress.</p>
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Approve New User Registration

<p>Manually validate new user registrations.</p>

Self-Service Refunds vs Approve New User Registration