<div style="width: 980px" class="wp-video"><video class="wp-video-shortcode" id="video-0-3" width="980" height="551" preload="metadata" controls="controls"><a href="https://woocommerce.com/wp-content/uploads/2026/02/SelfServiceRefundsPromo.mp4">https://woocommerce.com/wp-content/uploads/2026/02/SelfServiceRefundsPromo.mp4</a></video></div>
<p> </p>
<hr class="wccom-product-heading__hr" />
<p></p>
<h2>Key Benefits</h2>
<ul class="wccom-tick-list-primary">
<li><strong>Reduce Support Tickets</strong> – Let customers request refunds directly from their account without contacting support</li>
<li><strong>Automatic Processing</strong> – Refunds processed instantly through payment gateways when conditions are met</li>
<li><strong>Complete Control</strong> – Flexible rules engine, time limits, per-user controls, and per-product settings</li>
<li><strong>Guest & Logged-In Support</strong> – Secure refund forms for both registered customers and guest orders</li>
</ul>
<p></p>
<h2>Main Features</h2>
<ul class="wccom-tick-list-secondary">
<li><strong>Full & Partial Refunds</strong> – Support both full order refunds and line-item partial refunds</li>
<li><strong>Automatic Refund Processing</strong> – Process refunds through payment gateways without admin intervention</li>
<li><strong>Guest Refund Form</strong> – Shortcode and Gutenberg block for guest customers to request refunds</li>
<li><strong>Refund Rules Engine</strong> – Automate approval based on user role, product category, payment method, and more</li>
<li><strong>Abuse Prevention</strong> – Per-customer refund limits (daily, weekly, monthly, yearly) and per-user blocking</li>
<li><strong>Custom Refund Reasons</strong> – Configurable reason list with drag-and-drop ordering</li>
<li><strong>Decline Message Presets</strong> – Rich text rejection templates for consistent communication</li>
<li><strong>WooCommerce Analytics Integration</strong> – Track refund reasons and patterns in the Analytics dashboard</li>
</ul>
<p></p>
<div class="">
<div class="">
<h3>Self-Service Refund Requests</h3>
<p>Customers can request refunds directly from their My Account page with a guided multi-step process. Choose full or partial refunds, select line items, provide a reason, and review before submitting. No more back-and-forth emails or support tickets.</p>
</div>
<div class="">
<h3>Intelligent Rules Engine</h3>
<p>Define rules to automatically process or escalate refund requests based on conditions like user role, product category or tag, payment method, shipping zone, order value, and more. First matching rule wins, with drag-and-drop priority ordering.</p>
</div>
<div class="">
<h3>Guest Refund Form</h3>
<p>Allow guest customers to request refunds using a secure three-factor verification form (email, order number, order date). Available as a shortcode or a native Gutenberg block with customizable styling options.</p>
</div>
<div class="">
<h3>Admin Approval Workflow</h3>
<p>Review and manage refund requests with quick approve/reject actions on the order list and individual order pages. Use decline message presets for consistent, professional rejection responses with rich text support.</p>
</div>
</div>
<p></p>
<h2>How It Works</h2>
<ol>
<li><strong>Install & Activate</strong> – Upload the plugin and activate it in WordPress</li>
<li><strong>Configure Settings</strong> – Set refund time limits, enable automatic processing, and configure refund reasons</li>
<li><strong>Set Up Rules (Optional)</strong> – Create rules to auto-approve or escalate requests based on conditions</li>
<li><strong>Customers Request Refunds</strong> – From My Account or the guest refund form</li>
<li><strong>Process or Review</strong> – Refunds are auto-processed or queued for admin approval based on your rules</li>
</ol>
<p></p>
<h2>Flexible Refund Options</h2>
<p>Give customers the right level of control:</p>
<ul class="wccom-tick-list-secondary">
<li><strong>Full Order Refunds</strong> – One-click full order refund requests</li>
<li><strong>Line-Item Refunds</strong> – Customers select specific items and quantities to refund</li>
<li><strong>Non-Refundable Products</strong> – Mark specific products or variations as non-refundable</li>
<li><strong>Time Limits</strong> – Set a configurable window (1-365 days) for refund eligibility</li>
<li><strong>Re-Request After Rejection</strong> – Optionally allow customers to resubmit declined requests</li>
<li><strong>Request Cancellation</strong> – Customers can cancel pending requests before admin review</li>
</ul>
<p></p>
<h2>Powerful Rules Engine</h2>
<p>Automate refund decisions with flexible conditions:</p>
<ul class="wccom-tick-list-secondary">
<li><strong>User Role</strong> – Different handling for wholesale, retail, or VIP customers</li>
<li><strong>Product Category / Tag / Type</strong> – Auto-approve for specific product groups</li>
<li><strong>Payment Method</strong> – Route based on how the order was paid</li>
<li><strong>Shipping Zone / Method</strong> – Handle international orders differently</li>
<li><strong>Billing / Shipping Country</strong> – Region-specific refund policies</li>
<li><strong>Order Value / Quantity</strong> – Thresholds for automatic vs. manual processing</li>
<li><strong>Order Status</strong> – Conditions based on current order status</li>
<li><strong>Priority Ordering</strong> – Drag-and-drop rule priority with first-match-wins logic</li>
</ul>
<p></p>
<h2>Abuse Prevention</h2>
<p>Protect your business while staying customer-friendly:</p>
<ul class="wccom-tick-list-secondary">
<li><strong>Refund Limits</strong> – Set maximum automatic refunds per customer per day, week, month, or year</li>
<li><strong>Per-User Controls</strong> – Block refund requests or disable auto-processing for specific users</li>
<li><strong>Per-User Limit Overrides</strong> – Custom refund limits for individual customers</li>
<li><strong>Counter Management</strong> – View and reset refund counters from the user profile</li>
<li><strong>Rate Limiting</strong> – Built-in protection against spam and abuse on request endpoints</li>
</ul>
<p></p>
<h2>Email Notifications</h2>
<p>Keep everyone informed at every step:</p>
<ul class="wccom-tick-list-secondary">
<li><strong>Customer Confirmation</strong> – Automatic email when a refund request is submitted</li>
<li><strong>Admin Notification</strong> – Alert when a new refund request needs review</li>
<li><strong>Escalation Alert</strong> – Notification when auto-processing falls back to manual review</li>
<li><strong>Rejection Notice</strong> – Customer notification with decline reason when a request is rejected</li>
<li><strong>Full WooCommerce Integration</strong> – Manage all emails from WooCommerce > Settings > Emails</li>
</ul>
<p></p>
<h2>Refund Analytics</h2>
<p>Make data-driven decisions with built-in analytics:</p>
<ul class="wccom-tick-list-secondary">
<li><strong>Refund Reasons Report</strong> – See which reasons customers select most frequently</li>
<li><strong>Date Range Filtering</strong> – Analyze refund trends using WooCommerce’s standard date picker</li>
<li><strong>Product-Level Data</strong> – Identify which products generate the most refund requests</li>
<li><strong>Status Tracking</strong> – Monitor approved, rejected, and pending request counts</li>
<li><strong>Seamless Integration</strong> – Access analytics directly from WooCommerce > Analytics menu</li>
</ul>
<p></p>
<h2>Seamless Integration</h2>
<p>Works perfectly with your existing setup:</p>
<ul class="wccom-tick-list-secondary">
<li><strong>WooCommerce HPOS</strong> – Fully compatible with High-Performance Order Storage</li>
<li><strong>Payment Gateways</strong> – Automatic refunds through any gateway that supports programmatic refunds</li>
<li><strong>Gutenberg Block</strong> – Native block editor support for the guest refund form</li>
<li><strong>Shortcode Support</strong> – Use <code>[ssr_guest_refund]</code> to place the guest form anywhere</li>
<li><strong>WooCommerce Emails</strong> – Full integration with the WooCommerce email system</li>
<li><strong>Any Theme</strong> – Works with any properly coded WooCommerce theme</li>
</ul>

Self-Service Refunds

<p>Let customers request refunds directly from their account, no support tickets, no back-and-forth emails. Self-Service Refunds streamlines your refund workflow with automatic processing, flexible rules, and complete admin control.</p>

<p><span style="font-weight: 400">Custom registration fields for WooCommerce allow you to collect additional information from customers by creating unlimited fields. You can include 18 types of fields, such as text fields, text boxes, select boxes, checkboxes, and many more. Display only relevant fields to users by enabling the conditional logic on the fields. With this plugin, you allow your customers to log in with their Google account.</span></p>
<h2><b>Features</b></h2>
<ul class="wccom-tick-list-primary">
<li style="font-weight: 400"><span style="font-weight: 400">Add 18 Types of Fields to Customize WooCommerce registration form</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Enable/Disable or Edit Default Registration Fields</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Drag and Drop to Set the Field’s Order</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Add Conditional Logic to fields</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Enable User Roles on the Registration Page</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Create Custom User Roles and Assign Capability</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Auto or Manually Approve Users and User Roles</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Enable Login via Google</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Email Verification via OTP </span><b>(New)</b></li>
<li style="font-weight: 400"><span style="font-weight: 400">Allow Customers to Register from the Checkout Page</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Display the Registration field on the “My Account” Page</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Display custom fields details to the admin and order email </span><b>(New)</b></li>
<li style="font-weight: 400"><span style="font-weight: 400">Display Custom Messages to Blocked Users</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Add Custom Email Notification for Each User Role Status</span></li>
</ul>
<h3><strong>Add Multiple Types of Custom Registration Fields</strong></h3>
<p><span style="font-weight: 400">Personalize your registration process by customizing the form with the help of 18 different field types. Custom user registration fields for WooCommerce enable you to create unlimited fields for your registration form. The field types are:</span></p>
<ul class="wccom-tick-list-secondary" style="columns: 3;padding-left: 0">
<li style="font-weight: 400"><span style="font-weight: 400">Text</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Text area</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Multi-select box (New)</span></li>
<li>Email</li>
<li style="font-weight: 400"><span style="font-weight: 400">Checkbox</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Multi-Checkbox</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Radio button</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Time picker</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Date Picker</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Password</span></li>
<li>URL</li>
<li style="font-weight: 400"><span style="font-weight: 400">State/Country</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Heading Field (Read Only)</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">File upload</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Numeric Field </span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Telephone</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Google ReCaptcha </span></li>
</ul>
<p style="background-color: #eafa39;padding: 10px">Note: The same fields are displayed in the create account section on the checkout page, except for the file upload field.</p>
<p><img class="aligncenter wp-image-18734005101156 size-full" src="https://woocommerce.com/wp-content/uploads/2025/03/Screenshot-from-2025-03-28-14-26-09.png" alt="" width="982" height="719" /></p>
<h3><b>Enable/Disable Default WooCommerce Registration Fields</b></h3>
<p><span style="font-weight: 400">User registration for WooCommerce empowers you to disable the default registration fields from the form. This helps you collect only relevant information from the users. You can also edit the default field, such as its label, placeholder, and size.</span></p>
<p><img class="aligncenter wp-image-18734005101158 size-full" src="https://woocommerce.com/wp-content/uploads/2025/03/Screenshot-from-2025-03-28-14-27-20.png" alt="" width="1171" height="539" /></p>
<h3><b>Sort Fields Order with Drag & Drop</b></h3>
<p><span style="font-weight: 400">Easily manage custom user registration fields through a user-friendly drag-and-drop feature. In this way, you can sort different fields effectively within a form. This saves users time and allows them to sort the field orders without any hassle.</span></p>
<p><img class="aligncenter wp-image-18734005101166 size-full" src="https://woocommerce.com/wp-content/uploads/2025/03/Screenshot-from-2025-03-28-14-28-46.png" alt="" width="1171" height="539" /></p>
<h3><strong>Apply Conditional Logic to Fields</strong></h3>
<p><span style="font-weight: 400">Display only relevant fields on your form by applying the conditional logic to custom user registration fields. This allows additional fields to appear when specific requirements are met, improving the registration process.</span></p>
<p><img class="size-medium wp-image-18734006505038 aligncenter" src="https://woocommerce.com/wp-content/uploads/2025/03/Apply-Conditional-Logic-to-Fields.png?w=896" alt="Apply Conditional Logic to Fields" width="896" height="586" /></p>
<p> </p>
<h3><strong>Display User Roles on Registration</strong></h3>
<p><span style="font-weight: 400">Custom registration fields for WooCommerce enable you to specify user roles on the registration page, allowing customers to register with a specific role. You can display all or specific user roles in the dropdown to enable customers to select the preferred role. Set each user role for manual and auto-approval.</span></p>
<p><img class="aligncenter wp-image-18734005101188 size-full" src="https://woocommerce.com/wp-content/uploads/2025/03/Screenshot-from-2025-03-28-14-33-02.png" alt="" width="707" height="372" /></p>
<h3><strong>Effective User Role Management</strong></h3>
<p><span style="font-weight: 400">The plugin gives you complete control, such as manually approving a user role or automatically approving when customers sign up on the WooCommerce registration form. You can approve or reject user accounts, assign user roles, block users, and provide limited access.</span></p>
<p><img class="aligncenter wp-image-18734005101193 size-full" src="https://woocommerce.com/wp-content/uploads/2025/03/Screenshot-from-2025-03-28-14-35-07.png" alt="" width="691" height="523" /></p>
<h3><strong>Send Custom Emails to User</strong></h3>
<p><span style="font-weight: 400">User registration plugin for WooCommerce allows you to send personalized emails to your users regarding their account approval and user role. You can notify customers about role grant, reject role, approve user, block user, and limited access. It uses shortcodes to automatically display the user’s name to personalize the text of the email.</span></p>
<p><img class="aligncenter wp-image-18734005101195 size-full" src="https://woocommerce.com/wp-content/uploads/2025/03/Screenshot-from-2025-03-28-14-36-10.png" alt="" width="713" height="652" /></p>
<h3><strong>Display Custom Fields on Checkout</strong></h3>
<p><span style="font-weight: 400">Custom user registration fields for WooCommerce let you display the custom fields on the checkout page. You can enable registration on checkout from the settings and allow customers to register while checking out.</span></p>
<p><img class="aligncenter wp-image-18734005101246 size-full" src="https://woocommerce.com/wp-content/uploads/2025/03/Screenshot-from-2025-03-28-14-55-56.png" alt="" width="716" height="650" /></p>
<h3><strong>Enable Login with Google Account</strong></h3>
<p><span style="font-weight: 400">Streamline the login process by enabling customers to log in with a Google account. It eliminates the need for users to remember usernames and passwords when creating or logging into their accounts.</span></p>
<p><img class="aligncenter wp-image-18734005101211 size-full" src="https://woocommerce.com/wp-content/uploads/2025/03/Screenshot-from-2025-03-28-14-39-25.png" alt="" width="721" height="493" /></p>
<h3><b>Email Verification with OTP (New)</b></h3>
<p><span style="font-weight: 400">During sign-up, a one-time passcode is sent to the customer’s email that must be verified before the account is activated, making user registration for WooCommerce more secure. This ensures only valid email addresses are accepted, effectively reducing fake accounts and spam registrations on your store. Enable the OTP verification from the new user settings.</span></p>
<p><img class="size-medium wp-image-18734006505051 aligncenter" src="https://woocommerce.com/wp-content/uploads/2025/03/Email-Verification-with-OTP-New.png?w=896" alt="Email Verification with OTP" width="896" height="944" /></p>
<h3><strong>Display Fields in the “My Account” Section</strong></h3>
<p><span style="font-weight: 400">This plugin displays all the data of the WooCommerce registration form in the customer’s “My Account” section. You can allow customers to edit the fields or mark them read-only to prevent any changes in customer information.</span></p>
<p><img class="size-medium wp-image-18734006505054 aligncenter" src="https://woocommerce.com/wp-content/uploads/2025/03/Display-Fields-in-the-My-Account-Section.png?w=896" alt="Display Fields in the “My Account” Section" width="896" height="455" /></p>
<h3><b>Display Custom Fields Details to Admin and Order Email (New)</b></h3>
<p><span style="font-weight: 400">Display all custom registration field data directly in the admin’s order details and order emails, so no customer information is lost after registration. Store admins get full context about the customer alongside every transaction without having to look it up separately.</span></p>
<p><img class="size-medium wp-image-18734006505056 aligncenter" src="https://woocommerce.com/wp-content/uploads/2025/03/Display-Custom-Fields-Details-to-Admin-and-Order-Email.png?w=896" alt="Display Custom Fields Details to Admin and Order Email" width="896" height="600" /></p>
<h3><strong>Block Spam with Google reCaptcha</strong></h3>
<p><span style="font-weight: 400">Enable Google reCAPTCHA to restrict spam registration on your WooCommerce store. You can select Google reCAPTCHA as the field type to display it on the custom registration form.</span></p>
<p><img class="aligncenter wp-image-18734005101241 size-full" src="https://woocommerce.com/wp-content/uploads/2025/03/Screenshot-from-2025-03-28-14-54-33.png" alt="" width="735" height="264" /></p>
<h2><b>Additional Features</b></h2>
<ul>
<li style="font-weight: 400"><span style="font-weight: 400">Create role-based fields (Display fields only for selected roles).</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Send notifications to Admin when customers edit their profile fields.</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Customers can update user roles from the My Account page.</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Mark fields as Read-only (non-editable), the customer will not be able to edit in the account page.</span></li>
</ul>

Custom Registration Fields

<p><span style="font-weight: 400">Streamline the WooCommerce user registration process and collect relevant information from customers by creating unlimited custom fields for the registration form.</span></p>

Self-Service Refunds vs Custom Registration Fields