<div style="width: 980px" class="wp-video"><video class="wp-video-shortcode" id="video-0-3" width="980" height="551" preload="metadata" controls="controls"><a href="https://woocommerce.com/wp-content/uploads/2026/02/SelfServiceRefundsPromo.mp4">https://woocommerce.com/wp-content/uploads/2026/02/SelfServiceRefundsPromo.mp4</a></video></div>
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<h2>Key Benefits</h2>
<ul class="wccom-tick-list-primary">
<li><strong>Reduce Support Tickets</strong> – Let customers request refunds directly from their account without contacting support</li>
<li><strong>Automatic Processing</strong> – Refunds processed instantly through payment gateways when conditions are met</li>
<li><strong>Complete Control</strong> – Flexible rules engine, time limits, per-user controls, and per-product settings</li>
<li><strong>Guest & Logged-In Support</strong> – Secure refund forms for both registered customers and guest orders</li>
</ul>
<p></p>
<h2>Main Features</h2>
<ul class="wccom-tick-list-secondary">
<li><strong>Full & Partial Refunds</strong> – Support both full order refunds and line-item partial refunds</li>
<li><strong>Automatic Refund Processing</strong> – Process refunds through payment gateways without admin intervention</li>
<li><strong>Guest Refund Form</strong> – Shortcode and Gutenberg block for guest customers to request refunds</li>
<li><strong>Refund Rules Engine</strong> – Automate approval based on user role, product category, payment method, and more</li>
<li><strong>Abuse Prevention</strong> – Per-customer refund limits (daily, weekly, monthly, yearly) and per-user blocking</li>
<li><strong>Custom Refund Reasons</strong> – Configurable reason list with drag-and-drop ordering</li>
<li><strong>Decline Message Presets</strong> – Rich text rejection templates for consistent communication</li>
<li><strong>WooCommerce Analytics Integration</strong> – Track refund reasons and patterns in the Analytics dashboard</li>
</ul>
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<h3>Self-Service Refund Requests</h3>
<p>Customers can request refunds directly from their My Account page with a guided multi-step process. Choose full or partial refunds, select line items, provide a reason, and review before submitting. No more back-and-forth emails or support tickets.</p>
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<h3>Intelligent Rules Engine</h3>
<p>Define rules to automatically process or escalate refund requests based on conditions like user role, product category or tag, payment method, shipping zone, order value, and more. First matching rule wins, with drag-and-drop priority ordering.</p>
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<h3>Guest Refund Form</h3>
<p>Allow guest customers to request refunds using a secure three-factor verification form (email, order number, order date). Available as a shortcode or a native Gutenberg block with customizable styling options.</p>
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<h3>Admin Approval Workflow</h3>
<p>Review and manage refund requests with quick approve/reject actions on the order list and individual order pages. Use decline message presets for consistent, professional rejection responses with rich text support.</p>
</div>
</div>
<p></p>
<h2>How It Works</h2>
<ol>
<li><strong>Install & Activate</strong> – Upload the plugin and activate it in WordPress</li>
<li><strong>Configure Settings</strong> – Set refund time limits, enable automatic processing, and configure refund reasons</li>
<li><strong>Set Up Rules (Optional)</strong> – Create rules to auto-approve or escalate requests based on conditions</li>
<li><strong>Customers Request Refunds</strong> – From My Account or the guest refund form</li>
<li><strong>Process or Review</strong> – Refunds are auto-processed or queued for admin approval based on your rules</li>
</ol>
<p></p>
<h2>Flexible Refund Options</h2>
<p>Give customers the right level of control:</p>
<ul class="wccom-tick-list-secondary">
<li><strong>Full Order Refunds</strong> – One-click full order refund requests</li>
<li><strong>Line-Item Refunds</strong> – Customers select specific items and quantities to refund</li>
<li><strong>Non-Refundable Products</strong> – Mark specific products or variations as non-refundable</li>
<li><strong>Time Limits</strong> – Set a configurable window (1-365 days) for refund eligibility</li>
<li><strong>Re-Request After Rejection</strong> – Optionally allow customers to resubmit declined requests</li>
<li><strong>Request Cancellation</strong> – Customers can cancel pending requests before admin review</li>
</ul>
<p></p>
<h2>Powerful Rules Engine</h2>
<p>Automate refund decisions with flexible conditions:</p>
<ul class="wccom-tick-list-secondary">
<li><strong>User Role</strong> – Different handling for wholesale, retail, or VIP customers</li>
<li><strong>Product Category / Tag / Type</strong> – Auto-approve for specific product groups</li>
<li><strong>Payment Method</strong> – Route based on how the order was paid</li>
<li><strong>Shipping Zone / Method</strong> – Handle international orders differently</li>
<li><strong>Billing / Shipping Country</strong> – Region-specific refund policies</li>
<li><strong>Order Value / Quantity</strong> – Thresholds for automatic vs. manual processing</li>
<li><strong>Order Status</strong> – Conditions based on current order status</li>
<li><strong>Priority Ordering</strong> – Drag-and-drop rule priority with first-match-wins logic</li>
</ul>
<p></p>
<h2>Abuse Prevention</h2>
<p>Protect your business while staying customer-friendly:</p>
<ul class="wccom-tick-list-secondary">
<li><strong>Refund Limits</strong> – Set maximum automatic refunds per customer per day, week, month, or year</li>
<li><strong>Per-User Controls</strong> – Block refund requests or disable auto-processing for specific users</li>
<li><strong>Per-User Limit Overrides</strong> – Custom refund limits for individual customers</li>
<li><strong>Counter Management</strong> – View and reset refund counters from the user profile</li>
<li><strong>Rate Limiting</strong> – Built-in protection against spam and abuse on request endpoints</li>
</ul>
<p></p>
<h2>Email Notifications</h2>
<p>Keep everyone informed at every step:</p>
<ul class="wccom-tick-list-secondary">
<li><strong>Customer Confirmation</strong> – Automatic email when a refund request is submitted</li>
<li><strong>Admin Notification</strong> – Alert when a new refund request needs review</li>
<li><strong>Escalation Alert</strong> – Notification when auto-processing falls back to manual review</li>
<li><strong>Rejection Notice</strong> – Customer notification with decline reason when a request is rejected</li>
<li><strong>Full WooCommerce Integration</strong> – Manage all emails from WooCommerce > Settings > Emails</li>
</ul>
<p></p>
<h2>Refund Analytics</h2>
<p>Make data-driven decisions with built-in analytics:</p>
<ul class="wccom-tick-list-secondary">
<li><strong>Refund Reasons Report</strong> – See which reasons customers select most frequently</li>
<li><strong>Date Range Filtering</strong> – Analyze refund trends using WooCommerce’s standard date picker</li>
<li><strong>Product-Level Data</strong> – Identify which products generate the most refund requests</li>
<li><strong>Status Tracking</strong> – Monitor approved, rejected, and pending request counts</li>
<li><strong>Seamless Integration</strong> – Access analytics directly from WooCommerce > Analytics menu</li>
</ul>
<p></p>
<h2>Seamless Integration</h2>
<p>Works perfectly with your existing setup:</p>
<ul class="wccom-tick-list-secondary">
<li><strong>WooCommerce HPOS</strong> – Fully compatible with High-Performance Order Storage</li>
<li><strong>Payment Gateways</strong> – Automatic refunds through any gateway that supports programmatic refunds</li>
<li><strong>Gutenberg Block</strong> – Native block editor support for the guest refund form</li>
<li><strong>Shortcode Support</strong> – Use <code>[ssr_guest_refund]</code> to place the guest form anywhere</li>
<li><strong>WooCommerce Emails</strong> – Full integration with the WooCommerce email system</li>
<li><strong>Any Theme</strong> – Works with any properly coded WooCommerce theme</li>
</ul>

Self-Service Refunds

<p>Let customers request refunds directly from their account, no support tickets, no back-and-forth emails. Self-Service Refunds streamlines your refund workflow with automatic processing, flexible rules, and complete admin control.</p>

<h2>WooCommerce OTP Login — fast, secure, password-free access</h2>
<p data-start="344" data-end="614">Enhance your store’s <strong data-start="365" data-end="397">security and user experience</strong> with <strong data-start="403" data-end="469">OTP Login – Register & Login with Phone Number</strong> for WooCommerce.</p>
<p>Allow customers to log in or register instantly using their <strong data-start="531" data-end="578">mobile number and a one-time password (OTP)</strong> — no email, no password required.</p>
<p data-start="616" data-end="749">Simplify checkout, stop spam registrations, and boost conversions with this <strong data-start="692" data-end="746">fast, mobile-friendly extension</strong>.</p>
<h2>Register and log in via mobile number</h2>
<p data-start="796" data-end="914">Forget passwords! Let your customers <strong data-start="833" data-end="880">register and log in with their phone number</strong> and a secure <strong data-start="894" data-end="911">SMS-based OTP</strong>.</p>
<p><strong>How it works:</strong></p>
<ul>
<li>Enter phone number</li>
<li>Receive OTP via SMS</li>
<li>Enter OTP & access your account instantly</li>
</ul>
<p data-start="1033" data-end="1090">A seamless login experience your customers will love.</p>
<p><img class="alignnone wp-image-18734005519826" src="https://woocommerce.com/wp-content/uploads/2025/07/My-account-My-Blog.png?w=492" alt="" width="691" height="371" /></p>
<h2 data-start="1097" data-end="1148">Built-in Google reCAPTCHA for extra protection</h2>
<p data-start="1149" data-end="1252">Shield your WooCommerce store from <strong data-start="1184" data-end="1225">fake accounts and brute-force attacks</strong> with built-in reCAPTCHA.</p>
<p><strong>Why you should enable reCAPTCHA:</strong></p>
<ul>
<li>Stop bot signups and spam accounts</li>
<li>Block automated brute-force login attempts</li>
<li>Pair with OTP for <strong>double-layered security</strong></li>
</ul>
<p><img class="alignnone size-medium wp-image-18734005519839" src="https://woocommerce.com/wp-content/uploads/2025/07/WooCommerce-settings-‹-My-Blog-—-WordPress.png?w=896" alt="" width="896" height="280" /></p>
<h2 data-start="1422" data-end="1477">Control who can register with country-based access</h2>
<p data-start="1478" data-end="1566">Easily manage which customers can sign up by restricting registrations <strong data-start="1549" data-end="1563">by country</strong>.</p>
<p><strong>Country access features:</strong></p>
<ul>
<li>Allow only selected countries to register</li>
<li>One-click block/allow toggle for countries</li>
<li>Stop fraud & fake accounts at the border</li>
</ul>
<p data-start="1738" data-end="1841"><strong data-start="1742" data-end="1773">Strategic Growth & Security</strong> – Focus on real customers in target regions while reducing risks.</p>
<p><img class="alignnone size-medium wp-image-18734005548009" src="https://woocommerce.com/wp-content/uploads/2025/07/WooCommerce-settings-‹-My-Blog-—-WordPress-7.png?w=896" alt="" width="896" height="155" /></p>
<h2 data-start="1848" data-end="1888">Connect with 7 leading SMS gateways</h2>
<p data-start="1889" data-end="2021">Enjoy reliable OTP delivery with support for <strong data-start="1934" data-end="1961">7 premium SMS providers</strong>, so you can choose the one best for your region and cost.</p>
<ol>
<li>BulkGate</li>
<li>MSG91</li>
<li>Prelude</li>
<li>ShoutOUT</li>
<li>Sinch</li>
<li>Twilio</li>
<li>Vonage</li>
</ol>
<p data-start="2104" data-end="2222"><strong data-start="2104" data-end="2117">Benefits:</strong></p>
<ul>
<li>Reliable, fast OTP delivery</li>
<li>Cost-effective for your region</li>
<li>Easily switch providers anytime</li>
</ul>
<p><img class="alignnone size-medium wp-image-18734005519871" src="https://woocommerce.com/wp-content/uploads/2025/07/image-07-15-2025_08_00_PM.png?w=896" alt="" width="896" height="373" /></p>
<h2 data-start="2229" data-end="2261">Force login before checkout</h2>
<p data-start="2262" data-end="2369">Require verified logins before customers place an order with <strong data-start="2323" data-end="2366">WooCommerce force login before checkout</strong>.</p>
<p data-start="2371" data-end="2541"><strong data-start="2375" data-end="2409">Benefits of Verified Checkout:</strong></p>
<ul>
<li>Every order tied to a verified phone number</li>
<li>Eliminate fake/spam purchases</li>
<li>Build your SMS marketing list automatically</li>
</ul>
<p data-start="2543" data-end="2609">Convert <strong data-start="2553" data-end="2606">anonymous shoppers into verified, loyal customers</strong>!</p>
<p><img class="alignnone size-medium wp-image-18734005519903" src="https://woocommerce.com/wp-content/uploads/2025/07/WooCommerce-settings-‹-My-Blog-—-WordPress-1.png?w=896" alt="" width="896" height="115" /></p>
<p><img class="alignnone size-medium wp-image-18734005519888" src="https://woocommerce.com/wp-content/uploads/2025/07/Checkout-My-Blog.png?w=896" alt="" width="896" height="379" /></p>
<h2 data-start="2616" data-end="2667">Smart rate limiting and three-layer login protection</h2>
<p data-start="2668" data-end="2773">Defend your store against spam and hackers with <strong data-start="2716" data-end="2745">intelligent rate limiting</strong> and multi-layer security.</p>
<p><strong>Features:</strong></p>
<ul>
<li>Block repeated failed login attempts</li>
<li>Detect and stop bot attacks</li>
<li>Customize protection thresholds</li>
</ul>
<p data-start="2899" data-end="2996"><strong data-start="2899" data-end="2920">Three-layer security:</strong></p>
<ul>
<li>Rate limiting</li>
<li>OTP abuse prevention</li>
<li>Registration fraud control</li>
</ul>
<p data-start="2998" data-end="3049">Get maximum protection without blocking real users.</p>
<p><img class="alignnone size-medium wp-image-18734005519919" src="https://woocommerce.com/wp-content/uploads/2025/07/WooCommerce-settings-‹-My-Blog-—-WordPress-2-07-15-2025_08_09_PM.png?w=896" alt="" width="896" height="343" /></p>
<h2>Hide the default WooCommerce login form</h2>
<p>Replace the old email/password form with a modern <strong>WooCommerce mobile OTP login form</strong>.</p>
<p><img class="alignnone size-medium wp-image-18734005551799" src="https://woocommerce.com/wp-content/uploads/2025/07/WooCommerce-settings-‹-My-Blog-—-WordPress-8.png?w=896" alt="" width="896" height="236" /></p>
<h2 data-start="3216" data-end="3266">Why you should choose this extension:</h2>
<ul>
<li>Mobile-first login experience</li>
<li>Built-in <strong data-start="3312" data-end="3340">2FA with OTP and reCAPTCHA</strong></li>
<li>Protect your checkout and users</li>
<li>Works with <strong data-start="3390" data-end="3416">7 global SMS providers</strong></li>
<li>Compatible with <strong data-start="3437" data-end="3464">HPOS and all major themes</strong></li>
<li>Mobile responsive design</li>
</ul>
<h2>Compatibility</h2>
<p>This extension is fully optimized for WooCommerce High-Performance Order Storage (HPOS), modern page builders, and responsive design. It integrates seamlessly across <strong>themes, browsers, and devices</strong>, ensuring a smooth login experience everywhere.</p>
<p>This is your complete <strong>WooCommerce secure login and registration extension with OTP</strong>.</p>

OTP Login – Register & Login with Phone Number

<p>Secure your store; customers can register or log in via phone number and one-time password for seamless, fast, and protected access.</p>

Self-Service Refunds vs OTP Login – Register & Login with Phone Number