<div style="width: 980px" class="wp-video"><video class="wp-video-shortcode" id="video-0-3" width="980" height="551" preload="metadata" controls="controls"><a href="https://woocommerce.com/wp-content/uploads/2026/02/SelfServiceRefundsPromo.mp4">https://woocommerce.com/wp-content/uploads/2026/02/SelfServiceRefundsPromo.mp4</a></video></div>
<p> </p>
<hr class="wccom-product-heading__hr" />
<p></p>
<h2>Key Benefits</h2>
<ul class="wccom-tick-list-primary">
<li><strong>Reduce Support Tickets</strong> – Let customers request refunds directly from their account without contacting support</li>
<li><strong>Automatic Processing</strong> – Refunds processed instantly through payment gateways when conditions are met</li>
<li><strong>Complete Control</strong> – Flexible rules engine, time limits, per-user controls, and per-product settings</li>
<li><strong>Guest & Logged-In Support</strong> – Secure refund forms for both registered customers and guest orders</li>
</ul>
<p></p>
<h2>Main Features</h2>
<ul class="wccom-tick-list-secondary">
<li><strong>Full & Partial Refunds</strong> – Support both full order refunds and line-item partial refunds</li>
<li><strong>Automatic Refund Processing</strong> – Process refunds through payment gateways without admin intervention</li>
<li><strong>Guest Refund Form</strong> – Shortcode and Gutenberg block for guest customers to request refunds</li>
<li><strong>Refund Rules Engine</strong> – Automate approval based on user role, product category, payment method, and more</li>
<li><strong>Abuse Prevention</strong> – Per-customer refund limits (daily, weekly, monthly, yearly) and per-user blocking</li>
<li><strong>Custom Refund Reasons</strong> – Configurable reason list with drag-and-drop ordering</li>
<li><strong>Decline Message Presets</strong> – Rich text rejection templates for consistent communication</li>
<li><strong>WooCommerce Analytics Integration</strong> – Track refund reasons and patterns in the Analytics dashboard</li>
</ul>
<p></p>
<div class="">
<div class="">
<h3>Self-Service Refund Requests</h3>
<p>Customers can request refunds directly from their My Account page with a guided multi-step process. Choose full or partial refunds, select line items, provide a reason, and review before submitting. No more back-and-forth emails or support tickets.</p>
</div>
<div class="">
<h3>Intelligent Rules Engine</h3>
<p>Define rules to automatically process or escalate refund requests based on conditions like user role, product category or tag, payment method, shipping zone, order value, and more. First matching rule wins, with drag-and-drop priority ordering.</p>
</div>
<div class="">
<h3>Guest Refund Form</h3>
<p>Allow guest customers to request refunds using a secure three-factor verification form (email, order number, order date). Available as a shortcode or a native Gutenberg block with customizable styling options.</p>
</div>
<div class="">
<h3>Admin Approval Workflow</h3>
<p>Review and manage refund requests with quick approve/reject actions on the order list and individual order pages. Use decline message presets for consistent, professional rejection responses with rich text support.</p>
</div>
</div>
<p></p>
<h2>How It Works</h2>
<ol>
<li><strong>Install & Activate</strong> – Upload the plugin and activate it in WordPress</li>
<li><strong>Configure Settings</strong> – Set refund time limits, enable automatic processing, and configure refund reasons</li>
<li><strong>Set Up Rules (Optional)</strong> – Create rules to auto-approve or escalate requests based on conditions</li>
<li><strong>Customers Request Refunds</strong> – From My Account or the guest refund form</li>
<li><strong>Process or Review</strong> – Refunds are auto-processed or queued for admin approval based on your rules</li>
</ol>
<p></p>
<h2>Flexible Refund Options</h2>
<p>Give customers the right level of control:</p>
<ul class="wccom-tick-list-secondary">
<li><strong>Full Order Refunds</strong> – One-click full order refund requests</li>
<li><strong>Line-Item Refunds</strong> – Customers select specific items and quantities to refund</li>
<li><strong>Non-Refundable Products</strong> – Mark specific products or variations as non-refundable</li>
<li><strong>Time Limits</strong> – Set a configurable window (1-365 days) for refund eligibility</li>
<li><strong>Re-Request After Rejection</strong> – Optionally allow customers to resubmit declined requests</li>
<li><strong>Request Cancellation</strong> – Customers can cancel pending requests before admin review</li>
</ul>
<p></p>
<h2>Powerful Rules Engine</h2>
<p>Automate refund decisions with flexible conditions:</p>
<ul class="wccom-tick-list-secondary">
<li><strong>User Role</strong> – Different handling for wholesale, retail, or VIP customers</li>
<li><strong>Product Category / Tag / Type</strong> – Auto-approve for specific product groups</li>
<li><strong>Payment Method</strong> – Route based on how the order was paid</li>
<li><strong>Shipping Zone / Method</strong> – Handle international orders differently</li>
<li><strong>Billing / Shipping Country</strong> – Region-specific refund policies</li>
<li><strong>Order Value / Quantity</strong> – Thresholds for automatic vs. manual processing</li>
<li><strong>Order Status</strong> – Conditions based on current order status</li>
<li><strong>Priority Ordering</strong> – Drag-and-drop rule priority with first-match-wins logic</li>
</ul>
<p></p>
<h2>Abuse Prevention</h2>
<p>Protect your business while staying customer-friendly:</p>
<ul class="wccom-tick-list-secondary">
<li><strong>Refund Limits</strong> – Set maximum automatic refunds per customer per day, week, month, or year</li>
<li><strong>Per-User Controls</strong> – Block refund requests or disable auto-processing for specific users</li>
<li><strong>Per-User Limit Overrides</strong> – Custom refund limits for individual customers</li>
<li><strong>Counter Management</strong> – View and reset refund counters from the user profile</li>
<li><strong>Rate Limiting</strong> – Built-in protection against spam and abuse on request endpoints</li>
</ul>
<p></p>
<h2>Email Notifications</h2>
<p>Keep everyone informed at every step:</p>
<ul class="wccom-tick-list-secondary">
<li><strong>Customer Confirmation</strong> – Automatic email when a refund request is submitted</li>
<li><strong>Admin Notification</strong> – Alert when a new refund request needs review</li>
<li><strong>Escalation Alert</strong> – Notification when auto-processing falls back to manual review</li>
<li><strong>Rejection Notice</strong> – Customer notification with decline reason when a request is rejected</li>
<li><strong>Full WooCommerce Integration</strong> – Manage all emails from WooCommerce > Settings > Emails</li>
</ul>
<p></p>
<h2>Refund Analytics</h2>
<p>Make data-driven decisions with built-in analytics:</p>
<ul class="wccom-tick-list-secondary">
<li><strong>Refund Reasons Report</strong> – See which reasons customers select most frequently</li>
<li><strong>Date Range Filtering</strong> – Analyze refund trends using WooCommerce’s standard date picker</li>
<li><strong>Product-Level Data</strong> – Identify which products generate the most refund requests</li>
<li><strong>Status Tracking</strong> – Monitor approved, rejected, and pending request counts</li>
<li><strong>Seamless Integration</strong> – Access analytics directly from WooCommerce > Analytics menu</li>
</ul>
<p></p>
<h2>Seamless Integration</h2>
<p>Works perfectly with your existing setup:</p>
<ul class="wccom-tick-list-secondary">
<li><strong>WooCommerce HPOS</strong> – Fully compatible with High-Performance Order Storage</li>
<li><strong>Payment Gateways</strong> – Automatic refunds through any gateway that supports programmatic refunds</li>
<li><strong>Gutenberg Block</strong> – Native block editor support for the guest refund form</li>
<li><strong>Shortcode Support</strong> – Use <code>[ssr_guest_refund]</code> to place the guest form anywhere</li>
<li><strong>WooCommerce Emails</strong> – Full integration with the WooCommerce email system</li>
<li><strong>Any Theme</strong> – Works with any properly coded WooCommerce theme</li>
</ul>

Self-Service Refunds

<p>Let customers request refunds directly from their account, no support tickets, no back-and-forth emails. Self-Service Refunds streamlines your refund workflow with automatic processing, flexible rules, and complete admin control.</p>

<div class="woo-sc-box" style="background: #fff;border: 1px solid #cfb9f6;border-left-width: 1px !important;border-radius: 5px;color: #000000;margin: 2em 0;padding: 17px">
<h2><strong>Highlights</strong></h2>
<ul class="wccom-tick-list-secondary" style="line-height: 1.8em;color #ffffff;margin-bottom: 18px">
<li><strong>Make My Account page more usable, modern, & appealing </strong></li>
<li><strong>Add sections suited to your business and audience</strong></li>
<li><strong>Promote products and showcase promotions</strong></li>
<li><strong>Add role-specific endpoints to offer role-specific promotions</strong></li>
<li><strong>Collect useful customer information for better decision-making</strong></li>
</ul>
</div>
<h2 style="text-align: center">Transform My-Account Experience</h2>
<p>My Account page is one of the most frequently visited yet neglected parts of your online store since it contains very limited content. Adding more content serves as an opportunity to increase customer engagement, build stronger connections, and offer a convenient user experience.</p>
<p>With WooCommerce my account page editor you can add more content and customize the My Account section of your site. Create multiple endpoints and customize the layout to make it more appealing. Adding more content to endpoints allows you to promote sales, deals, guides, digital downloads, customer information, and more.</p>
<hr />
<div class="twocol-one">
<p style="margin-bottom: 1em"><img class="alignnone wp-image-18734003594550" src="https://woocommerce.com/wp-content/uploads/2020/07/icons_75632-1.png?w=150&h=150&crop=1" alt="" width="68" height="68" /></p>
<h3>Better User Experience</h3>
<p>Show a detailed dashboard and add custom endpoints to provide maximum information to customers without leaving the My Account section.</p>
<hr />
<p style="margin-bottom: 1em"><img class="alignnone wp-image-18734003595103 size-full" src="https://woocommerce.com/wp-content/uploads/2020/07/3699469-e1713879836643.png" alt="" width="68" height="68" /></p>
<h3>Streamlined Navigation</h3>
<p>Creating multiple endpoints and grouped endpoints improves navigation, making it easier for users to find relevant information quickly</p>
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<p style="margin-bottom: 1em"><img class="alignnone wp-image-18734003595122 size-full" src="https://woocommerce.com/wp-content/uploads/2020/07/127689-200-1-e1713880102568.png" alt="" width="68" height="68" /></p>
<h3>Increased Engagement</h3>
<p>Showcase your latest product releases and promotions to increase customer engagement from my account section of your customers.</p>
<hr />
<p style="margin-bottom: 1em"><img class="alignnone wp-image-18734003612779" src="https://woocommerce.com/wp-content/uploads/2020/07/2024-04-26_15-24-04-removebg-preview.png" alt="" width="77" height="68" /></p>
<h3>Detailed Dashboard</h3>
<p>Provide your customers with information such as order history, wishlist products, downloads, reward points, etc. In addition to this, you can allow customers to upload custom avatars and profile pictures.</p>
<hr />
<p style="margin-bottom: 1em"><img class="alignnone wp-image-18734003595159 size-full" src="https://woocommerce.com/wp-content/uploads/2020/07/eye-icon-1-e1713880303359.png" alt="" width="68" height="48" /></p>
<p><strong>Visual Appeal</strong></p>
<p>Customizing the layout and design of the My Account page enhances its visual appeal, making it more engaging and user-friendly.</p>
<hr />
<p style="margin-bottom: 1em"><img class="alignnone wp-image-18734003595170 size-full" src="https://woocommerce.com/wp-content/uploads/2020/07/64934-e1713880408677.png" alt="" width="68" height="68" /></p>
<h3><strong>Convenience</strong></h3>
<p>Easy access to account information, order history, and account management tools enhances user convenience.</p>
<hr />
</div>
<div class="twocol-one last">
<p style="margin-bottom: 1em"><img class="alignnone wp-image-18734003594612" src="https://woocommerce.com/wp-content/uploads/2020/07/1212121212121-removebg-preview.png" alt="" width="73" height="68" /></p>
<h3>Highly Customizable</h3>
<p>From dashboard layout to sorting the order of endpoints, this extension provides extensive customization options, making it a perfect fit for your store.</p>
<hr />
<p style="margin-bottom: 1em"><img class="alignnone wp-image-18734003595182 size-full" src="https://woocommerce.com/wp-content/uploads/2020/07/2405070-e1713880508957.png" alt="" width="68" height="68" /></p>
<h3><strong>Content Expansion</strong></h3>
<p>Adding more content to endpoints allows for the promotion of sales, deals, guides, digital downloads, and other valuable resources, enriching the user experience.</p>
<hr />
<p style="margin-bottom: 1em"><img class="alignnone wp-image-18734003595194 size-full" src="https://woocommerce.com/wp-content/uploads/2020/07/layout5_120471-e1713880604677.png" alt="" width="68" height="68" /></p>
<h3><strong>Layout Customization</strong></h3>
<p>Customizing the layout of the My Account page enables businesses to create a unique and branded experience for their customers.</p>
<hr />
<p style="margin-bottom: 1em"><img class="alignnone wp-image-18734003595222 size-full" src="https://woocommerce.com/wp-content/uploads/2020/07/free-dashboard-1739866-1481441-e1713880930507.webp" alt="" width="68" height="68" /></p>
<h3><strong>Dashboard Customization</strong></h3>
<p>Displaying a dashboard with detailed customer information, including order status, account details, and personalized recommendations, enhances usability and engagement.</p>
<hr />
<p style="margin-bottom: 1em"><img class="alignnone wp-image-18734003595245 size-full" src="https://woocommerce.com/wp-content/uploads/2020/07/download__6_-removebg-preview-e1713881169179.png" alt="" width="68" height="68" /></p>
<h3><strong>Branding Opportunities</strong></h3>
<p>Customizing with your brand colors, logo, and messaging reinforces brand identity and fosters brand recognition among users.</p>
<hr />
<p style="margin-bottom: 1em"><img class="alignnone wp-image-18734003595266 size-full" src="https://woocommerce.com/wp-content/uploads/2020/07/earth-globe-tool-e1713881373180.png" alt="" width="68" height="68" /></p>
<h3>Translation Ready</h3>
<p>WPML support ensures ease of usage for users from all around the world.</p>
<hr />
</div>
<h2><strong>Features:</strong></h2>
<ul>
<li>New and Improved UI (<strong>New</strong>)</li>
<li><span style="font-weight: 400">Customize My Account Page and add more content </span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Create and edit multiple endpoints</span></li>
<li>Add links, pages, or content using our WYSIWYG editor.</li>
<li style="font-weight: 400"><span style="font-weight: 400">Edit or remove default endpoints</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Choose from various endpoint types: </span>
<ul>
<li style="font-weight: 400"><span style="font-weight: 400">Simple</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Page</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Link </span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Grouped</span></li>
</ul>
</li>
<li style="font-weight: 400"><span style="font-weight: 400">Drag & drop to change endpoint order</span></li>
<li>Customize endpoints slug</li>
<li style="font-weight: 400"><span style="font-weight: 400">Create user role-specific endpoints</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Customize My Account page layout and color schemes</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Allow customers to add a profile picture </span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Display a user dashboard with information of your choice (<strong>New</strong>)</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Insert account and affiliate links to the My Account page (<strong>New</strong>)</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Adjust dashboard layout and visuals through custom CSS (<strong>New</strong>)</span></li>
</ul>
<h2><strong>Add links or content using our WYSIWYG editor</strong></h2>
<p>With WooCommerce My Account Page editor, you can add multiple types of endpoints to display your information as you see fit. You can add links to different internal or external URLs and add products, categories, pages, or content using our WYSIWYG editor. While creating new endpoints you can:</p>
<ul>
<li>Customize endpoint menu title</li>
<li>Enter custom endpoint slug</li>
<li>Choose from available endpoint icons</li>
<li>Restrict endpoint by user roles</li>
<li>Choose endpoint type
<ul>
<li>Single (A simple endpoint created using editor)</li>
<li>Page (Endpoint linking to a page)</li>
<li>Link (Endpoint with an external or internal link to any URL)</li>
<li>Group (Make this as group and link the existing endpoints to it)</li>
</ul>
</li>
<li>Add endpoint content using editor</li>
</ul>
<p><img class="alignnone wp-image-18734004047784 size-full" src="https://woocommerce.com/wp-content/uploads/2020/07/my-account-custom-content.png" alt="my account page customizer for woocommerce" width="1400" height="696" /></p>
<h2><strong>Grouped endpoint<br />
</strong></h2>
<p>The group feature enables you to add similar items to the my account page menu and keep it tidily displayed under one menu heading. Along with the new items, you can also group the default my account tabs.</p>
<p> </p>
<p><img class="alignnone wp-image-18734004047788 size-full" src="https://woocommerce.com/wp-content/uploads/2020/07/grouped-endpoinsts-my-account-woocommerce.gif" alt="my account page customizer for woocommerce" width="841" height="694" /></p>
<h2><span style="font-weight: 400">Edit & Sort New & Default Endpoints </span></h2>
<p><span style="font-weight: 400">With an easy-to-use drag-and-drop reorder feature, you can adjust the sorting of the new and default endpoints as you like. Display the default and custom endpoints in the desired sequences and highlight the important endpoints by placing them above.</span></p>
<p><span style="font-weight: 400">Each endpoint can be edited and viewed from a log, and you can hide unwanted endpoints to ensure only relevant content is displayed. </span></p>
<p><img class="alignnone wp-image-18734004047795 size-full" src="https://woocommerce.com/wp-content/uploads/2020/07/sort-and-order-endpoints-my-account-woocommerce.png" alt="my account page customizer for woocommerce" width="706" height="1062" /></p>
<h2><span style="font-weight: 400">Create User Role Specific Endpoints </span></h2>
<p><span style="font-weight: 400">You can create endpoints specific to desired user roles. This allows you to target the right audience and display appropriate content. As you create endpoints, you can display each to different audiences, ensuring maximum effectiveness. </span></p>
<p><img class="alignnone wp-image-18734004047819 size-full" src="https://woocommerce.com/wp-content/uploads/2020/07/role-specific-endpoints-my-account-for-woocommerce.png" alt="my account page customizer for woocommerce" width="2250" height="1867" /></p>
<h2><span style="font-weight: 400">Choose from Multiple Layout & Customization Options </span></h2>
<p><span style="font-weight: 400">With the WooCommerce My Account Page design plugin, you can control the layout and design of the My Account Page by selecting from various customization options.</span> <span style="font-weight: 400">You can choose from the following endpoint themes: </span></p>
<ul>
<li style="font-weight: 400"><b>Theme Style: </b><span style="font-weight: 400">Default layout </span></li>
<li style="font-weight: 400"><b>Sidebar Left Menu: </b><span style="font-weight: 400">Endpoints displayed on the left side </span></li>
<li style="font-weight: 400"><b>Sidebar Right Menu: </b><span style="font-weight: 400">Endpoints on the right, and content on the left </span></li>
<li><strong>Top Tabs</strong>: Endpoints at the top and content displayed below</li>
</ul>
<p><img class="alignnone wp-image-18734004047838 size-full" src="https://woocommerce.com/wp-content/uploads/2020/07/layout-options-my-account-woocommerce.png" alt="my account page customizer for woocommerce" width="776" height="308" /></p>
<p class="jetpack-slideshow-noscript robots-nocontent">This slideshow requires JavaScript.</p><div id="gallery-0-3-slideshow" class="jetpack-slideshow-window jetpack-slideshow jetpack-slideshow-black" data-trans="fade" data-autostart="1" data-gallery="[{"src":"https:\/\/woocommerce.com\/wp-content\/uploads\/2020\/07\/My-account-custom-design-right.png","id":"6909524","title":"My account custom design right","alt":"","caption":"","itemprop":"image"},{"src":"https:\/\/woocommerce.com\/wp-content\/uploads\/2020\/07\/Right-layout.png","id":"6909525","title":"Right layout","alt":"","caption":"","itemprop":"image"},{"src":"https:\/\/woocommerce.com\/wp-content\/uploads\/2020\/07\/Tab-layout.png","id":"6909526","title":"Tab layout","alt":"","caption":"","itemprop":"image"}]"></div>
<h2><strong>Allow Customers to Upload Custom Avatar</strong></h2>
<p>Enabling the custom avatar option allows customers to upload a photo of their choice. This increases customer engagement and helps users connect with your site.<strong><br />
</strong></p>
<p><img class="alignnone wp-image-18734004047844 size-full" src="https://woocommerce.com/wp-content/uploads/2020/07/custom-avatar-my-account-page-woocommerce.png" alt="my account page customizer for woocommerce" width="2047" height="1778" /></p>
<h2><strong>Hide default endpoints</strong></h2>
<p>My Account Page Editor is a powerful extension that enables you to not only add new menu items but also to hide standard WooCommerce My Account page tabs.</p>
<p><img class="alignnone wp-image-18734004047858 size-full" src="https://woocommerce.com/wp-content/uploads/2020/07/hide-endpoints-my-account-page-woocommerce.png" alt="my account page customizer for woocommerce" width="725" height="290" /></p>
<h2><span style="font-weight: 400">Add Redirect Links to My Account Page</span></h2>
<p><span style="font-weight: 400">You can add Account and Affiliate links to the My Account page with a few clicks. Choose the name, link, and icon class, and add multiple links as you wish. The Account links are helpful when you want to add a link to an endpoint on the user dashboard. If you wish to showcase your affiliate program, you can also add the affiliate links here.</span></p>
<p><img class="alignnone wp-image-18734004047849 size-full" src="https://woocommerce.com/wp-content/uploads/2020/07/add-custom-links-in-endpoints-my-account-woocommerce.png" alt="my account page customizer for woocommerce" width="1828" height="771" /></p>
<h3>Requirements</h3>
<p>Minimum PHP version: 5.6</p>

My Account Page Editor

<p>Customize your customers’ my account page to include additional important information. Add custom endpoints and edit/remove default endpoints.</p>

Self-Service Refunds vs My Account Page Editor