<div style="width: 980px" class="wp-video"><video class="wp-video-shortcode" id="video-0-3" width="980" height="551" preload="metadata" controls="controls"><a href="https://woocommerce.com/wp-content/uploads/2026/02/SelfServiceRefundsPromo.mp4">https://woocommerce.com/wp-content/uploads/2026/02/SelfServiceRefundsPromo.mp4</a></video></div>
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<h2>Key Benefits</h2>
<ul class="wccom-tick-list-primary">
<li><strong>Reduce Support Tickets</strong> – Let customers request refunds directly from their account without contacting support</li>
<li><strong>Automatic Processing</strong> – Refunds processed instantly through payment gateways when conditions are met</li>
<li><strong>Complete Control</strong> – Flexible rules engine, time limits, per-user controls, and per-product settings</li>
<li><strong>Guest & Logged-In Support</strong> – Secure refund forms for both registered customers and guest orders</li>
</ul>
<p></p>
<h2>Main Features</h2>
<ul class="wccom-tick-list-secondary">
<li><strong>Full & Partial Refunds</strong> – Support both full order refunds and line-item partial refunds</li>
<li><strong>Automatic Refund Processing</strong> – Process refunds through payment gateways without admin intervention</li>
<li><strong>Guest Refund Form</strong> – Shortcode and Gutenberg block for guest customers to request refunds</li>
<li><strong>Refund Rules Engine</strong> – Automate approval based on user role, product category, payment method, and more</li>
<li><strong>Abuse Prevention</strong> – Per-customer refund limits (daily, weekly, monthly, yearly) and per-user blocking</li>
<li><strong>Custom Refund Reasons</strong> – Configurable reason list with drag-and-drop ordering</li>
<li><strong>Decline Message Presets</strong> – Rich text rejection templates for consistent communication</li>
<li><strong>WooCommerce Analytics Integration</strong> – Track refund reasons and patterns in the Analytics dashboard</li>
</ul>
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<h3>Self-Service Refund Requests</h3>
<p>Customers can request refunds directly from their My Account page with a guided multi-step process. Choose full or partial refunds, select line items, provide a reason, and review before submitting. No more back-and-forth emails or support tickets.</p>
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<h3>Intelligent Rules Engine</h3>
<p>Define rules to automatically process or escalate refund requests based on conditions like user role, product category or tag, payment method, shipping zone, order value, and more. First matching rule wins, with drag-and-drop priority ordering.</p>
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<h3>Guest Refund Form</h3>
<p>Allow guest customers to request refunds using a secure three-factor verification form (email, order number, order date). Available as a shortcode or a native Gutenberg block with customizable styling options.</p>
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<h3>Admin Approval Workflow</h3>
<p>Review and manage refund requests with quick approve/reject actions on the order list and individual order pages. Use decline message presets for consistent, professional rejection responses with rich text support.</p>
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<p></p>
<h2>How It Works</h2>
<ol>
<li><strong>Install & Activate</strong> – Upload the plugin and activate it in WordPress</li>
<li><strong>Configure Settings</strong> – Set refund time limits, enable automatic processing, and configure refund reasons</li>
<li><strong>Set Up Rules (Optional)</strong> – Create rules to auto-approve or escalate requests based on conditions</li>
<li><strong>Customers Request Refunds</strong> – From My Account or the guest refund form</li>
<li><strong>Process or Review</strong> – Refunds are auto-processed or queued for admin approval based on your rules</li>
</ol>
<p></p>
<h2>Flexible Refund Options</h2>
<p>Give customers the right level of control:</p>
<ul class="wccom-tick-list-secondary">
<li><strong>Full Order Refunds</strong> – One-click full order refund requests</li>
<li><strong>Line-Item Refunds</strong> – Customers select specific items and quantities to refund</li>
<li><strong>Non-Refundable Products</strong> – Mark specific products or variations as non-refundable</li>
<li><strong>Time Limits</strong> – Set a configurable window (1-365 days) for refund eligibility</li>
<li><strong>Re-Request After Rejection</strong> – Optionally allow customers to resubmit declined requests</li>
<li><strong>Request Cancellation</strong> – Customers can cancel pending requests before admin review</li>
</ul>
<p></p>
<h2>Powerful Rules Engine</h2>
<p>Automate refund decisions with flexible conditions:</p>
<ul class="wccom-tick-list-secondary">
<li><strong>User Role</strong> – Different handling for wholesale, retail, or VIP customers</li>
<li><strong>Product Category / Tag / Type</strong> – Auto-approve for specific product groups</li>
<li><strong>Payment Method</strong> – Route based on how the order was paid</li>
<li><strong>Shipping Zone / Method</strong> – Handle international orders differently</li>
<li><strong>Billing / Shipping Country</strong> – Region-specific refund policies</li>
<li><strong>Order Value / Quantity</strong> – Thresholds for automatic vs. manual processing</li>
<li><strong>Order Status</strong> – Conditions based on current order status</li>
<li><strong>Priority Ordering</strong> – Drag-and-drop rule priority with first-match-wins logic</li>
</ul>
<p></p>
<h2>Abuse Prevention</h2>
<p>Protect your business while staying customer-friendly:</p>
<ul class="wccom-tick-list-secondary">
<li><strong>Refund Limits</strong> – Set maximum automatic refunds per customer per day, week, month, or year</li>
<li><strong>Per-User Controls</strong> – Block refund requests or disable auto-processing for specific users</li>
<li><strong>Per-User Limit Overrides</strong> – Custom refund limits for individual customers</li>
<li><strong>Counter Management</strong> – View and reset refund counters from the user profile</li>
<li><strong>Rate Limiting</strong> – Built-in protection against spam and abuse on request endpoints</li>
</ul>
<p></p>
<h2>Email Notifications</h2>
<p>Keep everyone informed at every step:</p>
<ul class="wccom-tick-list-secondary">
<li><strong>Customer Confirmation</strong> – Automatic email when a refund request is submitted</li>
<li><strong>Admin Notification</strong> – Alert when a new refund request needs review</li>
<li><strong>Escalation Alert</strong> – Notification when auto-processing falls back to manual review</li>
<li><strong>Rejection Notice</strong> – Customer notification with decline reason when a request is rejected</li>
<li><strong>Full WooCommerce Integration</strong> – Manage all emails from WooCommerce > Settings > Emails</li>
</ul>
<p></p>
<h2>Refund Analytics</h2>
<p>Make data-driven decisions with built-in analytics:</p>
<ul class="wccom-tick-list-secondary">
<li><strong>Refund Reasons Report</strong> – See which reasons customers select most frequently</li>
<li><strong>Date Range Filtering</strong> – Analyze refund trends using WooCommerce’s standard date picker</li>
<li><strong>Product-Level Data</strong> – Identify which products generate the most refund requests</li>
<li><strong>Status Tracking</strong> – Monitor approved, rejected, and pending request counts</li>
<li><strong>Seamless Integration</strong> – Access analytics directly from WooCommerce > Analytics menu</li>
</ul>
<p></p>
<h2>Seamless Integration</h2>
<p>Works perfectly with your existing setup:</p>
<ul class="wccom-tick-list-secondary">
<li><strong>WooCommerce HPOS</strong> – Fully compatible with High-Performance Order Storage</li>
<li><strong>Payment Gateways</strong> – Automatic refunds through any gateway that supports programmatic refunds</li>
<li><strong>Gutenberg Block</strong> – Native block editor support for the guest refund form</li>
<li><strong>Shortcode Support</strong> – Use <code>[ssr_guest_refund]</code> to place the guest form anywhere</li>
<li><strong>WooCommerce Emails</strong> – Full integration with the WooCommerce email system</li>
<li><strong>Any Theme</strong> – Works with any properly coded WooCommerce theme</li>
</ul>

Self-Service Refunds

<p>Let customers request refunds directly from their account, no support tickets, no back-and-forth emails. Self-Service Refunds streamlines your refund workflow with automatic processing, flexible rules, and complete admin control.</p>

<h2><b>WooCommerce OTP Login and Registration</b></h2>
<p><span style="font-weight: 400">Hide your default login form and let customers log in with their mobile phone number through an OTP. This eliminates the need for passwords and usernames, allowing users to log in or register by only using their phone numbers. </span></p>
<p><span style="font-weight: 400">Customers will receive an OTP (one-time password) on their phone numbers to log in or register at the store. WooCommerce 2FA plugin helps you secure your website from brute force attacks and spam login attempts.</span></p>
<p><span style="font-weight: 400">The WooCommerce login before checkout plugin allows you to display a login form at the checkout page to force users to create an account or login before checkout.</span></p>
<p><span style="font-weight: 400">The WooCommerce OTP Login and Registration plugin offers enhanced security for user accounts by implementing two-factor authentication via one-time passwords (OTP). This feature strengthens login and registration processes, reducing the risk of unauthorized access and ensuring customer data remains protected. Additionally, it enhances user experience by streamlining the authentication process without compromising security.</span></p>
<h3><strong>Features List:</strong></h3>
<ul>
<li style="font-weight: 400"><span style="font-weight: 400">Enable registration & login with a phone number on your store</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Add WooCommerce two-factor authentication to your website.</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Verification with OTP</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Enable force login authentication before checkout</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Option to hide old login form</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">User information is saved in the WooCommerce users section</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Restrict to specific countries</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Existing users can log in with a phone number</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Customize the color and t</span><span style="font-weight: 400">e</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Two Factor Authentication</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Mobile responsive</span></li>
<li>Hide checkout form until user login (Classic Checkout only) <strong>NEW</strong></li>
</ul>
<div class="woo-sc-box normal" style="background-color: #beecba">This Plugin is fully compatible with HPOS(High-Performance Order Storage) and Multisite.</div>
<h3><b>Login with Phone Number Using OTP</b></h3>
<p><span style="font-weight: 400">The WooCommerce OTP login plugin allows users to easily log in by using their mobile number. Enter your number and an OTP will be sent to the phone number. Verify the OTP code and log in to the website with just your phone number.</span></p>
<p><img class="aligncenter wp-image-18734002651677 size-full" src="https://woocommerce.com/wp-content/uploads/2020/11/Allow-customers-to-login-with-a-phone-number.webp" alt="Login with Phone Number Using OTP" width="855" height="814" /></p>
<h3><b>Allow Customers to Register with a Phone Number</b></h3>
<p><span style="font-weight: 400">Customers can easily register on your store by using the WooCommerce registration with the phone number plugin. After you have verified the OTP, a popup will appear. Click on “Register as New User” and enter the email address for your account.</span></p>
<p><img class="aligncenter wp-image-18734002651678 size-full" src="https://woocommerce.com/wp-content/uploads/2020/11/image4-2.png" alt="Allow Customers to Register with a Phone Number" width="701" height="389" /></p>
<h3><b>Existing Users can Log In Using Mobile Phone Number</b></h3>
<p><span style="font-weight: 400">The WooCommerce Login with Mobile plugin allows previously registered users to link email addresses with phone numbers. This makes it easy for existing users to log in using phone numbers. Once OTP is verified, a popup will appear. Click on the “Link Phone to Existing Account” and enter details.</span></p>
<p><img class="aligncenter wp-image-18734002651679 size-full" src="https://woocommerce.com/wp-content/uploads/2020/11/image3-1.png" alt="Existing Users can Log In Using Mobile Phone Number" width="634" height="416" /></p>
<h3><b>Hide the Default Login Form</b></h3>
<p><span style="font-weight: 400">WooCommerce login with mobile number plugin enables admin to hide their old login form on the login page, giving customers only a mobile login/registration option.</span></p>
<p><img class="aligncenter wp-image-18734002651680 size-full" src="https://woocommerce.com/wp-content/uploads/2020/11/image7-2.png" alt="Hide the Default Login Form" width="778" height="336" /></p>
<h3><b>User Information Saved in Users Section</b></h3>
<p><span style="font-weight: 400">Once the customer has entered their mobile number, the WooCommerce OTP login plugin saves the login credentials in the user’s section. This saves time for the customer when they attempt to log in the next time.</span></p>
<p><img class="aligncenter wp-image-18734002651681 size-full" src="https://woocommerce.com/wp-content/uploads/2020/11/image1.png" alt="User Information Saved in Users Section" width="747" height="417" /></p>
<h3><b>Customize the color & text of the phone login button</b></h3>
<p><span style="font-weight: 400">To improve the user experience you can also customize the color and text of the mobile login button according to your website theme and personal preferences.</span></p>
<p><img class="aligncenter wp-image-18734002651682 size-full" src="https://woocommerce.com/wp-content/uploads/2020/11/image5-1.png" alt="Customize the color & text of the phone login button" width="739" height="330" /></p>
<h3><b>Restrict to Specific Countries</b></h3>
<p><span style="font-weight: 400">WooCommerce OTP plugin empowers you to restrict the login with phone number functionality to specific countries depending on your location and intended audience.</span></p>
<p><img class="aligncenter wp-image-18734002651683 size-full" src="https://woocommerce.com/wp-content/uploads/2020/11/image6-1.png" alt="Restrict to Specific Countries" width="834" height="343" /></p>
<h3><b>Choose from Three SMS Gateways</b></h3>
<p><span style="font-weight: 400">Store owners can choose between three leading SMS gateway services Firebase, Twilio, and MSG91. You can choose the right service that suits your customer base and geographical location.</span></p>
<p><img class="aligncenter wp-image-18734003433938 size-full" src="https://woocommerce.com/wp-content/uploads/2020/11/2024-03-20_13-04-37-1.png" alt="Choose from Three SMS Gateways" width="681" height="138" /></p>
<h3><b>Enable force login before checkout</b></h3>
<p><span style="font-weight: 400">The WooCommerce login before checkout forces users to log in before they checkout. The plugin automatically fetches all the customer information when they log in from the checkout page.</span></p>
<p><img class="aligncenter wp-image-18734002651685 size-full" src="https://woocommerce.com/wp-content/uploads/2020/11/image2-2.png" alt="Enable force login before checkout" width="781" height="614" /></p>
<h3><b>Mobile responsive</b></h3>
<p><span style="font-weight: 400">Being mobile responsive, this extension offers a seamless mobile-ready experience to the customer with a faster response rate and more secure login. Customers can access their accounts with just a few taps.</span></p>
<h3><b>Benefits of Using the WooCommerce OTP Plugin</b></h3>
<ul>
<li style="font-weight: 400"><span style="font-weight: 400">Easy & fast user registration for customers</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Users can register and log in directly with their phone numbers</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Avoids spam user registration on your website</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Saves customers time</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Users can log in without remembering their user ID and Password</span></li>
</ul>
<h2>Compatibility</h2>
<p>Our plugins are designed to be highly versatile and also compatible with the most commonly used themes, browsers, builders, and mobile views. We understand the importance of flexibility and integration when it comes to enhancing your website’s functionality. Our plugins can effortlessly integrate with the following:</p>
<h3>Themes Compatibility</h3>
<ul>
<li>Store Front</li>
<li>Avada</li>
<li>Flatsome</li>
<li>Porto</li>
<li>Woodmart</li>
<li>WooCommerce default theme</li>
<li>Divi</li>
</ul>
<h3>Builders</h3>
<ul>
<li>Bakery</li>
</ul>
<h3>Also Compatible with</h3>
<ul>
<li>Multi-Site</li>
<li>PHP 8</li>
<li>Mobile Layouts</li>
</ul>
<h3><strong>How to Get Started</strong></h3>
<ol>
<li>Purchase <strong>Registration & Login with Mobile Phone Number</strong> from WooCommerce.com.</li>
<li>Download and install the extension.</li>
<li>Activate the extension.</li>
<li>Go to the <strong>WooCommerce > Settings> Login with phone</strong> tab to enable and configure the settings.</li>
<li>Read the full installation guide <a href="https://woocommerce.com/document//registration-login-with-mobile-phone-number/">here</a>.</li>
</ol>
<h3>Requirements</h3>
<p>Minimum PHP version: 5.2</p>
<p> </p>
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<td><img class="alignnone wp-image-18734002262567" src="https://woocommerce.com/wp-content/uploads/2014/08/unnamed-1.png?w=320" alt="WooCommerce Login with Phone - documentation" width="120" height="105" /></td>
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<h2>Documentation</h2>
<p>Looking for assistance? Check out the extensive documentation for a complete understanding of the WooCommerce OTP Login plugin.</p>
<h4><a href="https://woocommerce.com/document/registration-login-with-mobile-phone-number/" target="_blank" rel="noopener">View documentation</a></h4>
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<td><img class="alignnone wp-image-18734002262567" src="https://fmablog.fmeaddons.com/wp-content/uploads/2023/10/Questions-and-Support.png" alt="woocommerce FmeAddons Support" width="120" height="105" /></td>
<td>
<h2>Questions and Support</h2>
<p>For Questions and Support: If you have inquiries before making a purchase or require assistance, don’t hesitate to contact our support team.</p>
<p><a href="mailto:support@fmeaddons.com">Send email</a></td>
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Registration & Login with Mobile Phone Number

<p>Enable WooCommerce 2FA by allowing users to log in and register with a mobile phone number with an OTP (One Time Password). Provide your customers with an easy and secure login method with the WooCommerce registration with the phone number plugin.</p>

Self-Service Refunds vs Registration & Login with Mobile Phone Number