<div style="width: 980px" class="wp-video"><video class="wp-video-shortcode" id="video-0-3" width="980" height="551" preload="metadata" controls="controls"><a href="https://woocommerce.com/wp-content/uploads/2026/02/SelfServiceRefundsPromo.mp4">https://woocommerce.com/wp-content/uploads/2026/02/SelfServiceRefundsPromo.mp4</a></video></div>
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<h2>Key Benefits</h2>
<ul class="wccom-tick-list-primary">
<li><strong>Reduce Support Tickets</strong> – Let customers request refunds directly from their account without contacting support</li>
<li><strong>Automatic Processing</strong> – Refunds processed instantly through payment gateways when conditions are met</li>
<li><strong>Complete Control</strong> – Flexible rules engine, time limits, per-user controls, and per-product settings</li>
<li><strong>Guest & Logged-In Support</strong> – Secure refund forms for both registered customers and guest orders</li>
</ul>
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<h2>Main Features</h2>
<ul class="wccom-tick-list-secondary">
<li><strong>Full & Partial Refunds</strong> – Support both full order refunds and line-item partial refunds</li>
<li><strong>Automatic Refund Processing</strong> – Process refunds through payment gateways without admin intervention</li>
<li><strong>Guest Refund Form</strong> – Shortcode and Gutenberg block for guest customers to request refunds</li>
<li><strong>Refund Rules Engine</strong> – Automate approval based on user role, product category, payment method, and more</li>
<li><strong>Abuse Prevention</strong> – Per-customer refund limits (daily, weekly, monthly, yearly) and per-user blocking</li>
<li><strong>Custom Refund Reasons</strong> – Configurable reason list with drag-and-drop ordering</li>
<li><strong>Decline Message Presets</strong> – Rich text rejection templates for consistent communication</li>
<li><strong>WooCommerce Analytics Integration</strong> – Track refund reasons and patterns in the Analytics dashboard</li>
</ul>
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<h3>Self-Service Refund Requests</h3>
<p>Customers can request refunds directly from their My Account page with a guided multi-step process. Choose full or partial refunds, select line items, provide a reason, and review before submitting. No more back-and-forth emails or support tickets.</p>
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<h3>Intelligent Rules Engine</h3>
<p>Define rules to automatically process or escalate refund requests based on conditions like user role, product category or tag, payment method, shipping zone, order value, and more. First matching rule wins, with drag-and-drop priority ordering.</p>
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<h3>Guest Refund Form</h3>
<p>Allow guest customers to request refunds using a secure three-factor verification form (email, order number, order date). Available as a shortcode or a native Gutenberg block with customizable styling options.</p>
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<h3>Admin Approval Workflow</h3>
<p>Review and manage refund requests with quick approve/reject actions on the order list and individual order pages. Use decline message presets for consistent, professional rejection responses with rich text support.</p>
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<h2>How It Works</h2>
<ol>
<li><strong>Install & Activate</strong> – Upload the plugin and activate it in WordPress</li>
<li><strong>Configure Settings</strong> – Set refund time limits, enable automatic processing, and configure refund reasons</li>
<li><strong>Set Up Rules (Optional)</strong> – Create rules to auto-approve or escalate requests based on conditions</li>
<li><strong>Customers Request Refunds</strong> – From My Account or the guest refund form</li>
<li><strong>Process or Review</strong> – Refunds are auto-processed or queued for admin approval based on your rules</li>
</ol>
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<h2>Flexible Refund Options</h2>
<p>Give customers the right level of control:</p>
<ul class="wccom-tick-list-secondary">
<li><strong>Full Order Refunds</strong> – One-click full order refund requests</li>
<li><strong>Line-Item Refunds</strong> – Customers select specific items and quantities to refund</li>
<li><strong>Non-Refundable Products</strong> – Mark specific products or variations as non-refundable</li>
<li><strong>Time Limits</strong> – Set a configurable window (1-365 days) for refund eligibility</li>
<li><strong>Re-Request After Rejection</strong> – Optionally allow customers to resubmit declined requests</li>
<li><strong>Request Cancellation</strong> – Customers can cancel pending requests before admin review</li>
</ul>
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<h2>Powerful Rules Engine</h2>
<p>Automate refund decisions with flexible conditions:</p>
<ul class="wccom-tick-list-secondary">
<li><strong>User Role</strong> – Different handling for wholesale, retail, or VIP customers</li>
<li><strong>Product Category / Tag / Type</strong> – Auto-approve for specific product groups</li>
<li><strong>Payment Method</strong> – Route based on how the order was paid</li>
<li><strong>Shipping Zone / Method</strong> – Handle international orders differently</li>
<li><strong>Billing / Shipping Country</strong> – Region-specific refund policies</li>
<li><strong>Order Value / Quantity</strong> – Thresholds for automatic vs. manual processing</li>
<li><strong>Order Status</strong> – Conditions based on current order status</li>
<li><strong>Priority Ordering</strong> – Drag-and-drop rule priority with first-match-wins logic</li>
</ul>
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<h2>Abuse Prevention</h2>
<p>Protect your business while staying customer-friendly:</p>
<ul class="wccom-tick-list-secondary">
<li><strong>Refund Limits</strong> – Set maximum automatic refunds per customer per day, week, month, or year</li>
<li><strong>Per-User Controls</strong> – Block refund requests or disable auto-processing for specific users</li>
<li><strong>Per-User Limit Overrides</strong> – Custom refund limits for individual customers</li>
<li><strong>Counter Management</strong> – View and reset refund counters from the user profile</li>
<li><strong>Rate Limiting</strong> – Built-in protection against spam and abuse on request endpoints</li>
</ul>
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<h2>Email Notifications</h2>
<p>Keep everyone informed at every step:</p>
<ul class="wccom-tick-list-secondary">
<li><strong>Customer Confirmation</strong> – Automatic email when a refund request is submitted</li>
<li><strong>Admin Notification</strong> – Alert when a new refund request needs review</li>
<li><strong>Escalation Alert</strong> – Notification when auto-processing falls back to manual review</li>
<li><strong>Rejection Notice</strong> – Customer notification with decline reason when a request is rejected</li>
<li><strong>Full WooCommerce Integration</strong> – Manage all emails from WooCommerce > Settings > Emails</li>
</ul>
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<h2>Refund Analytics</h2>
<p>Make data-driven decisions with built-in analytics:</p>
<ul class="wccom-tick-list-secondary">
<li><strong>Refund Reasons Report</strong> – See which reasons customers select most frequently</li>
<li><strong>Date Range Filtering</strong> – Analyze refund trends using WooCommerce’s standard date picker</li>
<li><strong>Product-Level Data</strong> – Identify which products generate the most refund requests</li>
<li><strong>Status Tracking</strong> – Monitor approved, rejected, and pending request counts</li>
<li><strong>Seamless Integration</strong> – Access analytics directly from WooCommerce > Analytics menu</li>
</ul>
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<h2>Seamless Integration</h2>
<p>Works perfectly with your existing setup:</p>
<ul class="wccom-tick-list-secondary">
<li><strong>WooCommerce HPOS</strong> – Fully compatible with High-Performance Order Storage</li>
<li><strong>Payment Gateways</strong> – Automatic refunds through any gateway that supports programmatic refunds</li>
<li><strong>Gutenberg Block</strong> – Native block editor support for the guest refund form</li>
<li><strong>Shortcode Support</strong> – Use <code>[ssr_guest_refund]</code> to place the guest form anywhere</li>
<li><strong>WooCommerce Emails</strong> – Full integration with the WooCommerce email system</li>
<li><strong>Any Theme</strong> – Works with any properly coded WooCommerce theme</li>
</ul>

Self-Service Refunds

<p>Let customers request refunds directly from their account, no support tickets, no back-and-forth emails. Self-Service Refunds streamlines your refund workflow with automatic processing, flexible rules, and complete admin control.</p>

<p>Terms & Conditions Tracker is an essential compliance tool for WooCommerce store owners who need legally defensible proof of customer consent. Track exactly when customers accept your terms, privacy policy, marketing opt-ins, and age verification at checkout, with complete audit trails including timestamps, IP addresses, and document versions.</p>
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<div style="width: 980px" class="wp-video"><video class="wp-video-shortcode" id="video-0-5" width="980" height="551" preload="metadata" controls="controls"><a href="https://woocommerce.com/wp-content/uploads/2026/01/TermsTrackerPromo.mp4">https://woocommerce.com/wp-content/uploads/2026/01/TermsTrackerPromo.mp4</a></video></div><br />
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<h2 id="h-top-3-features">Key Benefits of Tracking Customer Consent</h2>
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<li><strong>Complete Audit Trail:</strong> Every consent is logged with timestamp, IP address, browser information, and document version hash, giving you legally defensible proof of what customers agreed to and when.</li>
<li><strong>Multiple Consent Types:</strong> Track Terms & Conditions, Privacy Policy, Marketing Communications, Age Verification, and unlimited custom consent checkboxes all from one central dashboard.</li>
<li><strong>Document Version Tracking:</strong> Automatically captures an MD5 hash of your legal documents at the moment of consent, proving exactly which version of your terms the customer accepted.</li>
<li><strong>Works Everywhere:</strong> Full compatibility with both Classic Checkout and WooCommerce Checkout Blocks, plus HPOS (High-Performance Order Storage) support.</li>
<li><strong>Instant Order Visibility:</strong> View consent status directly on order pages with a dedicated metabox showing all agreements, plus a quick-glance status column in your orders list.</li>
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<h2>Main Features of the Terms & Conditions Tracker Plugin</h2>
<p>This WooCommerce extension offers comprehensive consent tracking:</p>
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<li><strong>Pre-Built Consent Types:</strong> Ready-to-use checkboxes for Terms & Conditions, Privacy Policy, Marketing Communications, and Age Verification (with configurable minimum age from 13-99 years).</li>
<li><strong>Custom Consent Checkboxes:</strong> Create unlimited custom consent types with your own labels, perfect for product-specific agreements, liability waivers, or subscription terms.</li>
<li><strong>Flexible Requirements:</strong> Configure each checkbox as required or optional independently, ensuring compliance while respecting customer choice for non-essential consents.</li>
<li><strong>Searchable Consent Log:</strong> Filter consent records by type, order ID, or date range. View statistics including total records, 30-day activity, and acceptance rates per consent type.</li>
<li><strong>CSV Export:</strong> Export your complete consent log for audits, legal proceedings, or compliance reviews with all tracked data fields included.</li>
<li><strong>Order Email Integration:</strong> Optionally include consent information in admin order notification emails, keeping your records accessible across channels.</li>
<li><strong>Modern Admin Interface:</strong> A React-based settings panel with four organized tabs (General, Consent Types, Tracking, Consent Log) that integrates seamlessly with WooCommerce’s admin design.</li>
<li><strong>Proof of Content:</strong> Each consent record captures a full snapshot of the document (title and content) at the exact moment of agreement. If the terms page is later edited, you retain proof of what the customer originally agreed to. View the agreed content directly from the order screen or the Consent Log.</li>
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<div>In legal disputes, having proof of consent can be the difference between winning and losing. Timestamped records with IP addresses and document version hashes provide the evidence you need to demonstrate that customers explicitly agreed to your terms before completing their purchase.</div>
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<h2>Privacy & Data Handling</h2>
<p>Terms & Conditions Tracker is built with privacy and compliance in mind. The plugin gives you full control over what data is collected and how long it’s retained.</p>
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<li>Configurable data retention period (0-3650 days, or indefinite)</li>
<li>Optional IP address tracking (can be disabled for privacy)</li>
<li>Optional user agent tracking (can be disabled for privacy)</li>
<li>Individual consent record deletion from admin</li>
<li>All data stored locally in your WordPress database</li>
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<p>You control what gets tracked and for how long, helping you balance compliance requirements with customer privacy expectations.</p>
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<h2>Order Management Integration</h2>
<p>Consent data is displayed exactly where you need it:</p>
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<li><strong>Order Metabox:</strong> Dedicated “Consent & Legal Agreements” panel on every order showing all consents with timestamps, IP addresses, checkout type, and document version status (Current or Outdated)</li>
<li><strong>Orders List Column:</strong> Quick visual indicator showing consent status (all accepted, partial, none) for every order at a glance</li>
<li><strong>Summary Statistics:</strong> See “X of Y accepted” with color-coded status badges on each order</li>
<li><strong>Checkout Type Detection:</strong> Know whether consent was given via Classic Checkout or Checkout Blocks</li>
</ul>

Terms & Conditions Tracker

<p>Never wonder if a customer actually agreed to your terms again. Terms & Conditions Tracker creates a complete audit trail of every checkout consent, capturing timestamps, IP addresses, and document versions to give you legally defensible proof of what customers accepted and when.</p>

Self-Service Refunds vs Terms & Conditions Tracker