<h2><b>Allow Orders and Shipping Tracking to Customers</b></h2>
<p><span style="font-weight: 400">Order and Shipment Tracking for WooCommerce allows you to add tracking numbers to orders with carrier selection, pickup date, and estimated delivery details. Customers can view real-time tracking info from their My Account area, both in the order history and order details pages.</span></p>
<p><span style="font-weight: 400">Display a fully customizable order timeline, including labels, descriptions, icons, and timestamps for each status update. You can bulk import tracking information using CSV files to save time on order updates.</span></p>
<p><span style="font-weight: 400">Tracking details can also be included in customer emails, with options to customize the message, position, and use dynamic variables. Create a dedicated tracking page using a shortcode, allowing customers to check order status using their email and order ID. For added security, enable Google reCAPTCHA (V2 or V3) to prevent spam and automated abuse.</span></p>
<p><span style="font-weight: 400">Choose from over 350 supported carriers, and let the plugin automatically generate tracking links to streamline your shipping workflow and enhance customer experience.</span></p>
<h3><b>Order and Shipment Tracking Plugin Features</b></h3>
<ul>
<li style="font-weight: 400"><span style="font-weight: 400">Add tracking numbers to orders with the carrier, pickup date, and estimated delivery date</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Show tracking info on the My Account order history and order details pages</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Display a customizable order timeline with labels, icons, and timestamps</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Bulk import tracking details using CSV files</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Include tracking info in order emails with dynamic variables</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Add an order tracking button to emails for quick access</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Select from 350+ supported shipping carriers with auto-generated tracking links</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Show tracking tooltips and order timelines on the order listing page</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Create a dedicated order tracking page using a shortcode</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Allow customers to track orders using email and order ID</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Customize the order tracking form’s appearance</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Enable Google reCAPTCHA (V2 and V3) for spam protection on the tracking page.</span></li>
</ul>
<h3><b>Include Tracking Information on Orders</b></h3>
<p><span style="font-weight: 400">With the Order Tracking extension, you can add tracking numbers to orders by choosing a shipping company and setting a pickup date. Customers can easily check real-time tracking updates on the order details and order history sections in their My Account page.</span></p>
<p><span style="font-weight: 400">The tracking details you can show include:</span></p>
<ul>
<li style="font-weight: 400"><span style="font-weight: 400">Tracking Number</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Tracking Postcode</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Carrier Company</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Pickup Date</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Estimated Delivery Date</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Order Status Timeline</span></li>
</ul>
<p><img class="aligncenter wp-image-18734005362557 size-full" src="https://woocommerce.com/wp-content/uploads/2025/05/Screenshot-from-2025-06-02-09-34-48.png" alt="Include Tracking Information on Orders" width="302" height="579" /></p>
<h3><b>Add Customizable Order Timelines</b></h3>
<p><span style="font-weight: 400">Order Tracking for WooCommerce lets you display customized order timelines on the order details page. You can show the date and time for each status update and personalize the following elements:</span></p>
<ul>
<li style="font-weight: 400"><span style="font-weight: 400">Timeline label</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Timeline description</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Timeline icon</span></li>
</ul>
<p><img class="aligncenter wp-image-18734005362539 size-full" src="https://woocommerce.com/wp-content/uploads/2025/05/Screenshot-from-2025-06-02-09-22-20.png" alt="Add Customizable Order Timelines" width="1117" height="516" /></p>
<h3><b>Import Tracking Information in a CSV File</b></h3>
<p><span style="font-weight: 400">Quickly update multiple orders by importing tracking details in bulk using a CSV file with the WooCommerce Order Tracking Plugin. This saves you time by allowing you to add shipping information to many orders at once.</span></p>
<ul>
<li style="font-weight: 400"><span style="font-weight: 400">Each CSV file can include:</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Order ID</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Carrier Name</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Pickup Date</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Estimated Delivery Range (From – To)</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Tracking Number</span></li>
</ul>
<p><img class="aligncenter wp-image-18734005362579 size-full" src="https://woocommerce.com/wp-content/uploads/2025/05/222.png" alt="Import Tracking Information in a CSV File" width="2434" height="1482" /></p>
<h3><b>Include Tracking Information on Order Emails</b></h3>
<p><span style="font-weight: 400">Include tracking information in the order emails sent to your customers. Customize the message content and choose whether to display it before or after the product list. Use dynamic variables like {order_number}, {tracking_number}, and {carrier_name} to personalize the details. You can also add a convenient order tracking button for easy access.</span></p>
<p><img class="aligncenter wp-image-18734005362551 size-full" src="https://woocommerce.com/wp-content/uploads/2025/05/Screenshot-from-2025-06-02-09-28-15.png" alt="" width="905" height="520" /></p>
<h3><b>Display Tracking Details On My Account Order Detail Pages</b></h3>
<p><span style="font-weight: 400">Show tracking information on the Order Listing pages in the My Account area to keep customers informed about their shipment status. You can display tracking details as a tooltip under the order tracking column and also show the full order timeline and tracking info on the order details page. This gives customers real-time updates all in one easy-to-access place.</span></p>
<p><img class="aligncenter wp-image-18734005362541 size-full" src="https://woocommerce.com/wp-content/uploads/2025/05/555.png" alt="Display Tracking Details On My Account Order Detail Pages" width="2228" height="2650" /></p>
<h3><b>Select Carrier Companies for Order Shipment</b></h3>
<p><span style="font-weight: 400">Choose your shipping carriers from over 350 supported services. The plugin then automatically creates tracking links for those carriers, making order tracking easier for you and your customers. This helps streamline your shipping process and keeps customers informed every step of the way.</span></p>
<p><img class="aligncenter wp-image-18734005362559 size-full" src="https://woocommerce.com/wp-content/uploads/2025/05/Screenshot-from-2025-06-02-09-36-51.png" alt="Select Carrier Companies for Order Shipment" width="1181" height="535" /></p>
<h3><b>Use Shortcode to Create an Order Tracking Page</b></h3>
<p><span style="font-weight: 400">The shipment and order tracking plugins allow you to use a shortcode to create a dedicated order tracking page where customers enter their email and order ID to check their shipping status. Customize the form’s background and header text colors to match your brand for a seamless experience.</span></p>
<p><img class="aligncenter wp-image-18734005362560 size-full" src="https://woocommerce.com/wp-content/uploads/2025/05/Screenshot-from-2025-06-02-09-37-56.png" alt="Use Shortcode to Create an Order Tracking Page" width="826" height="614" /></p>
<h3><b>Add Google reCAPTCHA for Extra Protection</b></h3>
<p><span style="font-weight: 400">Enhance your order tracking page security by adding Google reCAPTCHA (V2 and V3). This feature helps prevent spam and automated abuse, ensuring only genuine users can access tracking information.</span></p>
<p><img class="aligncenter wp-image-18734005362562 size-full" src="https://woocommerce.com/wp-content/uploads/2025/05/Screenshot-from-2025-06-02-09-38-44.png" alt="Add Google reCAPTCHA for Extra Protection" width="758" height="477" /></p>

Shipment and Order Tracking

<p>Share shipment and order status details with your customers, so they can easily track their order and shipment status.</p>

<p><span style="font-weight: 400">Customer refunds are a smart way to establish trust and brand authenticity, creating a loyal customer base. If your customers know they can expect refunds when things go wrong, they are more likely to make purchases. If you are thinking of optimizing refunds on your store, you can consider the Advanced Returns and Refunds for WooCommerce. </span></p>
<p><span style="font-weight: 400">This extension allows you to automatically or manually accept refund requests using a simple rule-based approach. You can allow customers to refund their whole orders or specific products from an order. Additionally, customers can upload files with their refund requests, and each refund request opens a chat thread that helps merchants and customers communicate. This highly customizable extension allows you to customize the refund button, add pre-made refund reasons, or allow customers to add other reasons. In addition to this customize refund coupons, and additionally, you can restrict refunds by user roles, products, country, or payment method and enable refunds per product or for the whole order. </span></p>
<h2>Features</h2>
<ul>
<li style="font-weight: 400"><span style="font-weight: 400">Streamline product refunds with an easy-to-use refund manager</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Accept refunds automatically or manually</span></li>
<li>Create multiple scenario-based rules for refund requests</li>
<li>Communicate to customers via the inbuilt chat feature</li>
<li style="font-weight: 400"><span style="font-weight: 400">Allow customers to attach files with refund requests</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Restrict refund requests by:</span>
<ul>
<li>Products</li>
<li>Categories</li>
<li>User roles</li>
<li>Amount spent</li>
<li>Days since the order was placed</li>
<li>Order countries</li>
<li>Order payment method</li>
<li>Order statuses</li>
</ul>
</li>
<li style="font-weight: 400"><span style="font-weight: 400">Customize refund button text & styling</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Adjust coupon code prefix</span><span style="font-weight: 400"> and expiry</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Allow customers to refund the whole order and specific products</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Show custom messages for nonrefundable items </span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Display a custom message when a refund request is successfully sent </span></li>
<li style="font-weight: 400"><span style="font-weight: 400">View a complete request log for on-hold, rejected, approved refund requests, etc. </span></li>
</ul>
<h2>Swiftly Offer Refunds to Your Customers – Automatically or Manually</h2>
<p><span style="font-weight: 400">With the Advanced Returns and Refunds for WooCommerce, you can choose to offer refunds to customers manually or automatically. Customers can request refunds through the My Account page, upload files, and add a message. </span></p>
<p><span style="font-weight: 400">Once received, you can either manually accept their request from the refund request log or automatically accept it if it fulfills certain criteria. The criteria can be set using a rule-based approach, where you can set restrictions based on products, country, payment method, etc.</span></p>
<p><span style="font-weight: 400">Additionally, you can customize the refund button and refund coupon and show custom messages to users once a request is sent.</span></p>
<p><img class="alignnone size-full wp-image-18734004931231" src="https://woocommerce.com/wp-content/uploads/2024/11/woocommerce-refunds-2229111.png" alt="" width="980" height="912" /></p>
<h2 style="text-align: center">Multiple Ways to Restrict Refunds</h2>
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<h3>Restrict refunds by products & categories</h3>
<p>Many stores offer refunds on specific products and categories only since some items are non-refundable. To address this issue, the advance returns and refunds extension for WooCommerce allows merchants to offer refunds on specific products & categories or entire stores.</p>
</div>
<div class="wccom-bundle-section-image"><img src="https://woocommerce.com/wp-content/uploads/2024/11/refund-for-woocommerce-1.png" alt="imagealt" /></div>
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<h3>Restrict refunds by user roles</h3>
<p>Merchants can choose to offer refunds to specific user roles only. This ensures that refund requirements and eligibility criteria are met when offering refunds. This streamlines the refund management process, leading to improved customer satisfaction and operational efficiency.</p>
</div>
<div class="wccom-bundle-section-image"><img src="https://woocommerce.com/wp-content/uploads/2024/11/woocommerce-refunds-213421212.png" alt="imagealt" /></div>
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<h3>Restrict refunds by order date</h3>
<p>Almost all stores that offer refunds have a refund policy that returns can be made within x amount of days after delivery. To ensure that store owners can implement a time-bound refund policy, this smart refund extension enables merchants to add days, after which the refund button will hide automatically.</p>
</div>
<div class="wccom-bundle-section-image"><img src="https://woocommerce.com/wp-content/uploads/2024/11/woocommerce-refunds-2.png" alt="imagealt" /></div>
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<h3>Restrict refunds by order status and order amount</h3>
<p>Sometimes, order amounts can be so insignificant that the shipment, taxation, and other charges accumulate to a greater amount than the original order amount. Usually, merchants often reject refunds on such orders. With this extension, merchants can easily restrict orders lower than a specific amount for refunds.</p>
</div>
<div class="wccom-bundle-section-image"><img src="https://woocommerce.com/wp-content/uploads/2024/11/woocommerce-returns-3.png" alt="imagealt" /></div>
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<h3>Restrict refunds by payment methods</h3>
<p>Managing refunds made from cash and delivery orders can be pretty challenging for some store owners; they are not only required to collect the return package but also responsible for returning the amount to the requester. This extension allows store owners to restrict refunds by payment methods easily.</p>
</div>
<div class="wccom-bundle-section-image"><img class="alignnone size-full wp-image-18734004927351" src="https://woocommerce.com/wp-content/uploads/2024/11/woocommerce-refunds-2311.png" alt="" width="967" height="1075" /></div>
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<h3>Restrict refunds by user country</h3>
<p>If merchants face difficulties in shipping to a country, then they also tend to avoid accepting refunds from those countries. This extension allows merchants to restrict refunds by customer’s country easily.</p>
</div>
<div class="wccom-bundle-section-image"><img src="https://woocommerce.com/wp-content/uploads/2024/11/Refunds-for-woocommerce-1233.png" alt="imagealt" /></div>
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<h2>Enhance User Experience with Intuitive Refund Chat</h2>
<p>Our innovative extension offers a seamless way for you and your customers to communicate through built-in chat features. This feature is beneficial for both sellers and customers. Sellers can now easily request to inspect the condition of products before approving a refund. At the same time, customers can conveniently inquire about receiving a refund in cash or store credit directly through the chat function. Refund chat can not only improve customer service experience but can also boost customer satisfaction levels to all-time highs.</p>
<p><img class="alignnone size-full wp-image-18734004931186" src="https://woocommerce.com/wp-content/uploads/2024/11/woocommerce-refunds-22291.png" alt="" width="980" height="968" /></p>
<p> </p>
<h2>Allow Customers to Attach Files with Refund Requests</h2>
<p><span style="font-weight: 400">To ensure a seamless customer experience, allow them to upload file attachments along with their refund requests. Merchants can make file uploads mandatory or optional; in addition to this, allowed file types can be conveyed to customers via customizable error messages.</span></p>
<p><img class="alignnone size-full wp-image-18734004931187" src="https://woocommerce.com/wp-content/uploads/2024/11/woocommerce-refund-2223.png" alt="" width="980" height="578" /></p>
<p> </p>
<h2>View Request History through a Comprehensive Log</h2>
<p><span style="font-weight: 400">You can easily enable manual refund approvals from a log. You can view applications on hold, rejected, or approved. You can also see which requests are new, in process, or have been closed. With this data, you can respond to each application in a timely manner and make informed decisions for the future.<br />
</span></p>
<p><img class="alignnone size-full wp-image-18734004931189" src="https://woocommerce.com/wp-content/uploads/2024/11/woocommerce-refund2224.png" alt="" width="980" height="459" /></p>
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Advanced Returns and Refunds

<p>Easily process returns and refunds with our cutting-edge, fully automated refund management system. Whether you prefer automatic or manual processing, our system can handle it all seamlessly.</p>

Shipment and Order Tracking vs Advanced Returns and Refunds