<h2><b>Allow Orders and Shipping Tracking to Customers</b></h2>
<p><span style="font-weight: 400">Order and Shipment Tracking for WooCommerce allows you to add tracking numbers to orders with carrier selection, pickup date, and estimated delivery details. Customers can view real-time tracking info from their My Account area, both in the order history and order details pages.</span></p>
<p><span style="font-weight: 400">Display a fully customizable order timeline, including labels, descriptions, icons, and timestamps for each status update. You can bulk import tracking information using CSV files to save time on order updates.</span></p>
<p><span style="font-weight: 400">Tracking details can also be included in customer emails, with options to customize the message, position, and use dynamic variables. Create a dedicated tracking page using a shortcode, allowing customers to check order status using their email and order ID. For added security, enable Google reCAPTCHA (V2 or V3) to prevent spam and automated abuse.</span></p>
<p><span style="font-weight: 400">Choose from over 350 supported carriers, and let the plugin automatically generate tracking links to streamline your shipping workflow and enhance customer experience.</span></p>
<h3><b>Order and Shipment Tracking Plugin Features</b></h3>
<ul>
<li style="font-weight: 400"><span style="font-weight: 400">Add tracking numbers to orders with the carrier, pickup date, and estimated delivery date</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Show tracking info on the My Account order history and order details pages</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Display a customizable order timeline with labels, icons, and timestamps</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Bulk import tracking details using CSV files</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Include tracking info in order emails with dynamic variables</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Add an order tracking button to emails for quick access</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Select from 350+ supported shipping carriers with auto-generated tracking links</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Show tracking tooltips and order timelines on the order listing page</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Create a dedicated order tracking page using a shortcode</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Allow customers to track orders using email and order ID</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Customize the order tracking form’s appearance</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Enable Google reCAPTCHA (V2 and V3) for spam protection on the tracking page.</span></li>
</ul>
<h3><b>Include Tracking Information on Orders</b></h3>
<p><span style="font-weight: 400">With the Order Tracking extension, you can add tracking numbers to orders by choosing a shipping company and setting a pickup date. Customers can easily check real-time tracking updates on the order details and order history sections in their My Account page.</span></p>
<p><span style="font-weight: 400">The tracking details you can show include:</span></p>
<ul>
<li style="font-weight: 400"><span style="font-weight: 400">Tracking Number</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Tracking Postcode</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Carrier Company</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Pickup Date</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Estimated Delivery Date</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Order Status Timeline</span></li>
</ul>
<p><img class="aligncenter wp-image-18734005362557 size-full" src="https://woocommerce.com/wp-content/uploads/2025/05/Screenshot-from-2025-06-02-09-34-48.png" alt="Include Tracking Information on Orders" width="302" height="579" /></p>
<h3><b>Add Customizable Order Timelines</b></h3>
<p><span style="font-weight: 400">Order Tracking for WooCommerce lets you display customized order timelines on the order details page. You can show the date and time for each status update and personalize the following elements:</span></p>
<ul>
<li style="font-weight: 400"><span style="font-weight: 400">Timeline label</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Timeline description</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Timeline icon</span></li>
</ul>
<p><img class="aligncenter wp-image-18734005362539 size-full" src="https://woocommerce.com/wp-content/uploads/2025/05/Screenshot-from-2025-06-02-09-22-20.png" alt="Add Customizable Order Timelines" width="1117" height="516" /></p>
<h3><b>Import Tracking Information in a CSV File</b></h3>
<p><span style="font-weight: 400">Quickly update multiple orders by importing tracking details in bulk using a CSV file with the WooCommerce Order Tracking Plugin. This saves you time by allowing you to add shipping information to many orders at once.</span></p>
<ul>
<li style="font-weight: 400"><span style="font-weight: 400">Each CSV file can include:</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Order ID</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Carrier Name</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Pickup Date</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Estimated Delivery Range (From – To)</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Tracking Number</span></li>
</ul>
<p><img class="aligncenter wp-image-18734005362579 size-full" src="https://woocommerce.com/wp-content/uploads/2025/05/222.png" alt="Import Tracking Information in a CSV File" width="2434" height="1482" /></p>
<h3><b>Include Tracking Information on Order Emails</b></h3>
<p><span style="font-weight: 400">Include tracking information in the order emails sent to your customers. Customize the message content and choose whether to display it before or after the product list. Use dynamic variables like {order_number}, {tracking_number}, and {carrier_name} to personalize the details. You can also add a convenient order tracking button for easy access.</span></p>
<p><img class="aligncenter wp-image-18734005362551 size-full" src="https://woocommerce.com/wp-content/uploads/2025/05/Screenshot-from-2025-06-02-09-28-15.png" alt="" width="905" height="520" /></p>
<h3><b>Display Tracking Details On My Account Order Detail Pages</b></h3>
<p><span style="font-weight: 400">Show tracking information on the Order Listing pages in the My Account area to keep customers informed about their shipment status. You can display tracking details as a tooltip under the order tracking column and also show the full order timeline and tracking info on the order details page. This gives customers real-time updates all in one easy-to-access place.</span></p>
<p><img class="aligncenter wp-image-18734005362541 size-full" src="https://woocommerce.com/wp-content/uploads/2025/05/555.png" alt="Display Tracking Details On My Account Order Detail Pages" width="2228" height="2650" /></p>
<h3><b>Select Carrier Companies for Order Shipment</b></h3>
<p><span style="font-weight: 400">Choose your shipping carriers from over 350 supported services. The plugin then automatically creates tracking links for those carriers, making order tracking easier for you and your customers. This helps streamline your shipping process and keeps customers informed every step of the way.</span></p>
<p><img class="aligncenter wp-image-18734005362559 size-full" src="https://woocommerce.com/wp-content/uploads/2025/05/Screenshot-from-2025-06-02-09-36-51.png" alt="Select Carrier Companies for Order Shipment" width="1181" height="535" /></p>
<h3><b>Use Shortcode to Create an Order Tracking Page</b></h3>
<p><span style="font-weight: 400">The shipment and order tracking plugins allow you to use a shortcode to create a dedicated order tracking page where customers enter their email and order ID to check their shipping status. Customize the form’s background and header text colors to match your brand for a seamless experience.</span></p>
<p><img class="aligncenter wp-image-18734005362560 size-full" src="https://woocommerce.com/wp-content/uploads/2025/05/Screenshot-from-2025-06-02-09-37-56.png" alt="Use Shortcode to Create an Order Tracking Page" width="826" height="614" /></p>
<h3><b>Add Google reCAPTCHA for Extra Protection</b></h3>
<p><span style="font-weight: 400">Enhance your order tracking page security by adding Google reCAPTCHA (V2 and V3). This feature helps prevent spam and automated abuse, ensuring only genuine users can access tracking information.</span></p>
<p><img class="aligncenter wp-image-18734005362562 size-full" src="https://woocommerce.com/wp-content/uploads/2025/05/Screenshot-from-2025-06-02-09-38-44.png" alt="Add Google reCAPTCHA for Extra Protection" width="758" height="477" /></p>

Shipment and Order Tracking

<p>Share shipment and order status details with your customers, so they can easily track their order and shipment status.</p>

<ul class="wccom-tick-list-primary">
<li style="font-weight: 400"><b>Attach Documents</b>: Include multiple documents, such as user guides, FAQs, and warranties.</li>
<li style="font-weight: 400"><b>Bulk Attachment:</b> Create smart rules to assign documents to specific products or entire categories.</li>
<li style="font-weight: 400"><b>Product-Level Attachments</b>: Add and manage multiple attachments directly from the WooCommerce product edit page.</li>
<li style="font-weight: 400"><b>Shortcode Support</b>: Use shortcodes to display general or product-specific documents anywhere on your site.</li>
<li style="font-weight: 400"><b>Upload Files or URL</b>: Upload files directly or link to external sources like YouTube, Google Drive, or Dropbox.</li>
<li style="font-weight: 400"><b>Attachment in Order Email:</b> Include the product document or attachment in the order confirmation email so customers can stay informed.</li>
<li><b>Choose Display Position:</b> Display the documents in the product tabs or after the add-to-cart button, giving you more flexibility.</li>
<li><b>User Role Control</b>: Restrict document access based on specific user roles to control visibility.</li>
<li><strong>Import via CSV:</strong> Easily import product attachments in bulk using a CSV file.</li>
</ul>
<h2><b>Attach Product Documents and Attachments for Additional Information</b></h2>
<p>Everyone wants to increase sales, and a simple way to do that is by making the buying process easier. Customers feel more confident when they have all the information they need before making a purchase. Providing product documents helps remove doubts and makes it easier for them to decide. The WooCommerce product documents plugin allows you to display product documentation with a shortcode or below the short description.<br />
You can add multiple product documents, such as user guides, specifications, and troubleshooting manuals, to give customers complete information. Attach documents to individual products or entire categories to save time and ensure consistency. Upload files directly to your website or link external URLs from platforms like Google Drive or Dropbox. You can also easily attach documents from the WooCommerce product edit page, making them instantly available to customers.</p>
<h2><b>Include Product Attachments and Documents</b></h2>
<p>Attach documents like user manuals, installation guides, FAQs, and warranty details to make it easy for customers to find important product information. Clear documentation helps customers understand your products better, reducing confusion and support requests. The WooCommerce Product Documents plugin allows you to upload multiple files per product or category, ensuring customers always have access to the information they need.</p>
<p><img class="alignnone size-medium wp-image-18734006329894" src="https://woocommerce.com/wp-content/uploads/2025/04/Include-Product-Attachments-and-Documents.png?w=896" alt="Include Product Attachments and Documents" width="896" height="489" /></p>
<h2><b>Use Shortcode to Display Documents/Attachments</b></h2>
<p>You can easily display product documents anywhere on your site using shortcodes. A general shortcode lets you showcase a list of common documents in any location, such as a dedicated documentation page or a sidebar. If you need to display documents for a specific product, you can use a product-specific shortcode to ensure customers find the right information directly on the product page or any custom placement.</p>
<p><img class="alignnone size-medium wp-image-18734006329895" src="https://woocommerce.com/wp-content/uploads/2025/04/Use-Shortcode-to-Display-Documents-Attachments.png?w=811" alt="Use Shortcode to Display Documents Attachments" width="811" height="159" /></p>
<h2><b>Add Product Attachments on Product Level</b></h2>
<p>Easily manage and attach documents directly from the WooCommerce product edit page. Go to the product settings, upload the necessary files, and they will be instantly available to customers. You can add user manuals, installation guides, FAQs, or any other important documents without hassle. This makes it simple to keep product information organized and accessible, reducing customer confusion and support requests.</p>
<p><img class="alignnone size-medium wp-image-18734006329896" src="https://woocommerce.com/wp-content/uploads/2025/04/Add-Product-Attachments-on-Product-Level.png?w=872" alt="Add Product Attachments on Product Level" width="872" height="646" /></p>
<h2><b>Choose where to Display the Documents/Attachments</b></h2>
<p>The WooCommerce product documents plugin allows you to customize where you want to display the product attachment. You can display it in the product tabs or after the add to cart button. This allows store owners to customize the layout of their pages to meet their requirements.</p>
<h4></h4>
<p class="jetpack-slideshow-noscript robots-nocontent">This slideshow requires JavaScript.</p><div id="gallery-0-1-slideshow" class="jetpack-slideshow-window jetpack-slideshow jetpack-slideshow-black" data-trans="fade" data-autostart="1" data-gallery="[{"src":"https:\/\/woocommerce.com\/wp-content\/uploads\/2025\/04\/Choose-where-to-Display-the-Documents-Attachments-In-Product-Tab-1.png","id":"18734006329984","title":"Choose where to Display the Documents Attachments In Product Tab","alt":"Choose where to Display the Documents Attachments In Product Tab","caption":"Product Tab","itemprop":"image"},{"src":"https:\/\/woocommerce.com\/wp-content\/uploads\/2025\/04\/Choose-where-to-Display-the-Documents-Attachments-After-the-Add-to-Cart-Button-1.png","id":"18734006329983","title":"Choose where to Display the Documents Attachments After the Add to Cart Button","alt":"Choose where to Display the Documents Attachments After the Add to Cart Button","caption":"After the Add to Cart Button","itemprop":"image"}]"></div>
<h2><b>Add Multiple Documents for Each Product</b></h2>
<p>You can upload multiple documents for each product to give customers all the information they need. Add user guides, specifications, troubleshooting manuals, or any other important files. This is especially helpful for products that need detailed instructions or come in multiple languages.</p>
<p><img class="alignnone size-medium wp-image-18734006329907" src="https://woocommerce.com/wp-content/uploads/2025/04/Add-Multiple-Documents-for-Each-Product.png?w=896" alt="Add Multiple Documents for Each Product" width="896" height="323" /></p>
<h2><b>Multiple Designs for Displaying Product Attachments</b></h2>
<p>Show your product attachments in multiple stylish layouts, including card grid, simple row, or accordions. Choose the design that best fits your store’s look while keeping files easy to view and download. Enhance user experience with a clean, professional presentation for all your product documents.</p>
<p class="jetpack-slideshow-noscript robots-nocontent">This slideshow requires JavaScript.</p><div id="gallery-0-2-slideshow" class="jetpack-slideshow-window jetpack-slideshow jetpack-slideshow-black" data-trans="fade" data-autostart="1" data-gallery="[{"src":"https:\/\/woocommerce.com\/wp-content\/uploads\/2025\/04\/Multiple-Designs-for-Displaying-Product-Attachments-Simple-Row-1.png","id":"18734006329989","title":"Multiple Designs for Displaying Product Attachments \u0026#8211; Simple Row","alt":"Multiple Designs for Displaying Product Attachments - Simple Row","caption":"Simple Row","itemprop":"image"},{"src":"https:\/\/woocommerce.com\/wp-content\/uploads\/2025\/04\/Multiple-Designs-for-Displaying-Product-Attachments-Card-Grid-1.png","id":"18734006329990","title":"Multiple Designs for Displaying Product Attachments \u0026#8211; Card Grid","alt":"Multiple Designs for Displaying Product Attachments - Card Grid","caption":"Card Grid","itemprop":"image"},{"src":"https:\/\/woocommerce.com\/wp-content\/uploads\/2025\/04\/Multiple-Designs-for-Displaying-Product-Attachments-Accordion-Style-1.png","id":"18734006329991","title":"Multiple Designs for Displaying Product Attachments \u0026#8211; Accordion Style","alt":"Multiple Designs for Displaying Product Attachments - Accordion Style","caption":"Accordion Style","itemprop":"image"}]"></div>
<h2><b>Assign Documents to Specific Product or Category</b></h2>
<p>You can assign documents to both individual products and entire categories, giving you full control over how information is shared. Attach specific documents to individual products when they have unique instructions, user guides, or specifications. If multiple products in a category share the same documents, assign them at the category level to save time and ensure consistency.</p>
<p><img class="alignnone size-medium wp-image-18734006329915" src="https://woocommerce.com/wp-content/uploads/2025/04/Assign-Documents-to-Specific-Product-or-Category.png?w=865" alt="Assign Documents to Specific Product or Category" width="865" height="216" /></p>
<h2><b>Upload Files or Add External URLs</b></h2>
<p>You can add product documents in two ways:</p>
<ul>
<li><b>Upload Files Directly</b>: Add documents like user manuals, guides, or warranties by uploading them to your website. This keeps them easily accessible for customers.</li>
<li><b>Link External URLs</b>: Add URLs for documents or videos hosted on platforms like Google Drive, YouTube, or Dropbox. This option helps you keep files updated without having to re-upload them to your site.</li>
</ul>
<p>With these options, you can manage documents efficiently while ensuring customers always have the latest information.</p>
<p><img class="alignnone size-medium wp-image-18734006329919" src="https://woocommerce.com/wp-content/uploads/2025/04/Upload-Files-or-Add-External-URLs.png?w=866" alt="Upload Files or Add External URLs" width="866" height="259" /></p>
<h2><b>Include Product Documents in the Order Email and My Account Section</b></h2>
<p>Keep customers updated by providing them with the product documents and attachments at different stages. Customers will receive the documents in the order email and can also check them in the My Account section. This way, customers can easily access the documents whenever they want.</p>
<p class="jetpack-slideshow-noscript robots-nocontent">This slideshow requires JavaScript.</p><div id="gallery-0-3-slideshow" class="jetpack-slideshow-window jetpack-slideshow jetpack-slideshow-black" data-trans="fade" data-autostart="1" data-gallery="[{"src":"https:\/\/woocommerce.com\/wp-content\/uploads\/2025\/04\/Include-Product-Documents-in-the-Order-Email-2.png","id":"18734006332703","title":"Include Product Documents in the Order Email","alt":"Include Product Documents in the Order Email","caption":"Order Email","itemprop":"image"},{"src":"https:\/\/woocommerce.com\/wp-content\/uploads\/2025\/04\/Include-Product-Documents-in-the-My-Account-Section-3.png","id":"18734006332704","title":"Include Product Documents in the My Account Section","alt":"Include Product Documents in the My Account Section","caption":"My Account Section","itemprop":"image"}]"></div>
<h2>Import Product Attachments in Bulk via CSV</h2>
<p>Managing attachments across a large catalog can be time-consuming when done one product at a time. With the CSV import feature, you can add or update product attachments across multiple products at once, saving time and keeping your store consistent. Upload your file and choose whether to append new attachments to existing ones or replace them entirely. You can also control whether imported attachments are available for download. A downloadable CSV template is available within the plugin to help you get started quickly.</p>
<p><img class="alignnone size-medium wp-image-18734006629283" src="https://woocommerce.com/wp-content/uploads/2025/04/Screenshot_4.png?w=591" alt="" width="591" height="521" /></p>

Product Documents and Attachments

<h2><b>Include Documents or Attachments with Products to Provide Customers with Necessary Information and Minimize Purchasing Barriers.</b></h2>

Shipment and Order Tracking vs Product Documents and Attachments