<h2>Allow Orders and Shipping Tracking to Customers</h2>
Order and Shipment Tracking for WooCommerce allows you to add tracking numbers to orders with carrier selection, pickup date, and estimated delivery details. Customers can view real-time tracking info from their My Account area, both in the order history and order details pages.
Display a fully customizable order timeline, including labels, descriptions, icons, and timestamps for each status update. You can bulk import tracking information using CSV files to save time on order updates.
Tracking details can also be included in customer emails, with options to customize the message, position, and use dynamic variables. Create a dedicated tracking page using a shortcode, allowing customers to check order status using their email and order ID. For added security, enable Google reCAPTCHA (V2 or V3) to prevent spam and automated abuse.
Choose from over 350 supported carriers, and let the plugin automatically generate tracking links to streamline your shipping workflow and enhance customer experience.
<h3>Order and Shipment Tracking Plugin Features</h3>
<ul>
<li style="font-weight: 400">Add tracking numbers to orders with the carrier, pickup date, and estimated delivery date</li>
<li style="font-weight: 400">Show tracking info on the My Account order history and order details pages</li>
<li style="font-weight: 400">Display a customizable order timeline with labels, icons, and timestamps</li>
<li style="font-weight: 400">Bulk import tracking details using CSV files</li>
<li style="font-weight: 400">Include tracking info in order emails with dynamic variables</li>
<li style="font-weight: 400">Add an order tracking button to emails for quick access</li>
<li style="font-weight: 400">Select from 350+ supported shipping carriers with auto-generated tracking links</li>
<li style="font-weight: 400">Show tracking tooltips and order timelines on the order listing page</li>
<li style="font-weight: 400">Create a dedicated order tracking page using a shortcode</li>
<li style="font-weight: 400">Allow customers to track orders using email and order ID</li>
<li style="font-weight: 400">Customize the order tracking form’s appearance</li>
<li style="font-weight: 400">Enable Google reCAPTCHA (V2 and V3) for spam protection on the tracking page.</li>
</ul>
<h3>Include Tracking Information on Orders</h3>
With the Order Tracking extension, you can add tracking numbers to orders by choosing a shipping company and setting a pickup date. Customers can easily check real-time tracking updates on the order details and order history sections in their My Account page.
The tracking details you can show include:
<ul>
<li style="font-weight: 400">Tracking Number</li>
<li style="font-weight: 400">Tracking Postcode</li>
<li style="font-weight: 400">Carrier Company</li>
<li style="font-weight: 400">Pickup Date</li>
<li style="font-weight: 400">Estimated Delivery Date</li>
<li style="font-weight: 400">Order Status Timeline</li>
</ul>
<img class="aligncenter wp-image-18734005362557 size-full" src="https://woocommerce.com/wp-content/uploads/2025/05/Screenshot-from-2025-06-02-09-34-48.png" alt="Include Tracking Information on Orders" width="302" height="579" />
<h3>Add Customizable Order Timelines</h3>
Order Tracking for WooCommerce lets you display customized order timelines on the order details page. You can show the date and time for each status update and personalize the following elements:
<ul>
<li style="font-weight: 400">Timeline label</li>
<li style="font-weight: 400">Timeline description</li>
<li style="font-weight: 400">Timeline icon</li>
</ul>
<img class="aligncenter wp-image-18734005362539 size-full" src="https://woocommerce.com/wp-content/uploads/2025/05/Screenshot-from-2025-06-02-09-22-20.png" alt="Add Customizable Order Timelines" width="1117" height="516" />
<h3>Import Tracking Information in a CSV File</h3>
Quickly update multiple orders by importing tracking details in bulk using a CSV file with the WooCommerce Order Tracking Plugin. This saves you time by allowing you to add shipping information to many orders at once.
<ul>
<li style="font-weight: 400">Each CSV file can include:</li>
<li style="font-weight: 400">Order ID</li>
<li style="font-weight: 400">Carrier Name</li>
<li style="font-weight: 400">Pickup Date</li>
<li style="font-weight: 400">Estimated Delivery Range (From – To)</li>
<li style="font-weight: 400">Tracking Number</li>
</ul>
<img class="aligncenter wp-image-18734005362579 size-full" src="https://woocommerce.com/wp-content/uploads/2025/05/222.png" alt="Import Tracking Information in a CSV File" width="2434" height="1482" />
<h3>Include Tracking Information on Order Emails</h3>
Include tracking information in the order emails sent to your customers. Customize the message content and choose whether to display it before or after the product list. Use dynamic variables like {order_number}, {tracking_number}, and {carrier_name} to personalize the details. You can also add a convenient order tracking button for easy access.
<img class="aligncenter wp-image-18734005362551 size-full" src="https://woocommerce.com/wp-content/uploads/2025/05/Screenshot-from-2025-06-02-09-28-15.png" alt="" width="905" height="520" />
<h3>Display Tracking Details On My Account Order Detail Pages</h3>
Show tracking information on the Order Listing pages in the My Account area to keep customers informed about their shipment status. You can display tracking details as a tooltip under the order tracking column and also show the full order timeline and tracking info on the order details page. This gives customers real-time updates all in one easy-to-access place.
<img class="aligncenter wp-image-18734005362541 size-full" src="https://woocommerce.com/wp-content/uploads/2025/05/555.png" alt="Display Tracking Details On My Account Order Detail Pages" width="2228" height="2650" />
<h3>Select Carrier Companies for Order Shipment</h3>
Choose your shipping carriers from over 350 supported services. The plugin then automatically creates tracking links for those carriers, making order tracking easier for you and your customers. This helps streamline your shipping process and keeps customers informed every step of the way.
<img class="aligncenter wp-image-18734005362559 size-full" src="https://woocommerce.com/wp-content/uploads/2025/05/Screenshot-from-2025-06-02-09-36-51.png" alt="Select Carrier Companies for Order Shipment" width="1181" height="535" />
<h3>Use Shortcode to Create an Order Tracking Page</h3>
The shipment and order tracking plugins allow you to use a shortcode to create a dedicated order tracking page where customers enter their email and order ID to check their shipping status. Customize the form’s background and header text colors to match your brand for a seamless experience.
<img class="aligncenter wp-image-18734005362560 size-full" src="https://woocommerce.com/wp-content/uploads/2025/05/Screenshot-from-2025-06-02-09-37-56.png" alt="Use Shortcode to Create an Order Tracking Page" width="826" height="614" />
<h3>Add Google reCAPTCHA for Extra Protection</h3>
Enhance your order tracking page security by adding Google reCAPTCHA (V2 and V3). This feature helps prevent spam and automated abuse, ensuring only genuine users can access tracking information.
<img class="aligncenter wp-image-18734005362562 size-full" src="https://woocommerce.com/wp-content/uploads/2025/05/Screenshot-from-2025-06-02-09-38-44.png" alt="Add Google reCAPTCHA for Extra Protection" width="758" height="477" />

Shipment and Order Tracking

Share shipment and order status details with your customers, so they can easily track their order and shipment status.

<div style="width: 980px" class="wp-video"><video class="wp-video-shortcode" id="video-0-3" width="980" height="551" preload="metadata" controls="controls"><a href="https://woocommerce.com/wp-content/uploads/2026/02/SelfServiceRefundsPromo.mp4">https://woocommerce.com/wp-content/uploads/2026/02/SelfServiceRefundsPromo.mp4</a></video></div>
 
<hr class="wccom-product-heading__hr" />

<h2>Key Benefits</h2>
<ul class="wccom-tick-list-primary">
<li>Reduce Support Tickets – Let customers request refunds directly from their account without contacting support</li>
<li>Automatic Processing – Refunds processed instantly through payment gateways when conditions are met</li>
<li>Complete Control – Flexible rules engine, time limits, per-user controls, and per-product settings</li>
<li>Guest & Logged-In Support – Secure refund forms for both registered customers and guest orders</li>
</ul>

<h2>Main Features</h2>
<ul class="wccom-tick-list-secondary">
<li>Full & Partial Refunds – Support both full order refunds and line-item partial refunds</li>
<li>Automatic Refund Processing – Process refunds through payment gateways without admin intervention</li>
<li>Guest Refund Form – Shortcode and Gutenberg block for guest customers to request refunds</li>
<li>Refund Rules Engine – Automate approval based on user role, product category, payment method, and more</li>
<li>Abuse Prevention – Per-customer refund limits (daily, weekly, monthly, yearly) and per-user blocking</li>
<li>Custom Refund Reasons – Configurable reason list with drag-and-drop ordering</li>
<li>Decline Message Presets – Rich text rejection templates for consistent communication</li>
<li>WooCommerce Analytics Integration – Track refund reasons and patterns in the Analytics dashboard</li>
</ul>

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<h3>Self-Service Refund Requests</h3>
Customers can request refunds directly from their My Account page with a guided multi-step process. Choose full or partial refunds, select line items, provide a reason, and review before submitting. No more back-and-forth emails or support tickets.
</div>
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<h3>Intelligent Rules Engine</h3>
Define rules to automatically process or escalate refund requests based on conditions like user role, product category or tag, payment method, shipping zone, order value, and more. First matching rule wins, with drag-and-drop priority ordering.
</div>
<div class="">
<h3>Guest Refund Form</h3>
Allow guest customers to request refunds using a secure three-factor verification form (email, order number, order date). Available as a shortcode or a native Gutenberg block with customizable styling options.
</div>
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<h3>Admin Approval Workflow</h3>
Review and manage refund requests with quick approve/reject actions on the order list and individual order pages. Use decline message presets for consistent, professional rejection responses with rich text support.
</div>
</div>

<h2>How It Works</h2>
<ol>
<li>Install & Activate – Upload the plugin and activate it in WordPress</li>
<li>Configure Settings – Set refund time limits, enable automatic processing, and configure refund reasons</li>
<li>Set Up Rules (Optional) – Create rules to auto-approve or escalate requests based on conditions</li>
<li>Customers Request Refunds – From My Account or the guest refund form</li>
<li>Process or Review – Refunds are auto-processed or queued for admin approval based on your rules</li>
</ol>

<h2>Flexible Refund Options</h2>
Give customers the right level of control:
<ul class="wccom-tick-list-secondary">
<li>Full Order Refunds – One-click full order refund requests</li>
<li>Line-Item Refunds – Customers select specific items and quantities to refund</li>
<li>Non-Refundable Products – Mark specific products or variations as non-refundable</li>
<li>Time Limits – Set a configurable window (1-365 days) for refund eligibility</li>
<li>Re-Request After Rejection – Optionally allow customers to resubmit declined requests</li>
<li>Request Cancellation – Customers can cancel pending requests before admin review</li>
</ul>

<h2>Powerful Rules Engine</h2>
Automate refund decisions with flexible conditions:
<ul class="wccom-tick-list-secondary">
<li>User Role – Different handling for wholesale, retail, or VIP customers</li>
<li>Product Category / Tag / Type – Auto-approve for specific product groups</li>
<li>Payment Method – Route based on how the order was paid</li>
<li>Shipping Zone / Method – Handle international orders differently</li>
<li>Billing / Shipping Country – Region-specific refund policies</li>
<li>Order Value / Quantity – Thresholds for automatic vs. manual processing</li>
<li>Order Status – Conditions based on current order status</li>
<li>Priority Ordering – Drag-and-drop rule priority with first-match-wins logic</li>
</ul>

<h2>Abuse Prevention</h2>
Protect your business while staying customer-friendly:
<ul class="wccom-tick-list-secondary">
<li>Refund Limits – Set maximum automatic refunds per customer per day, week, month, or year</li>
<li>Per-User Controls – Block refund requests or disable auto-processing for specific users</li>
<li>Per-User Limit Overrides – Custom refund limits for individual customers</li>
<li>Counter Management – View and reset refund counters from the user profile</li>
<li>Rate Limiting – Built-in protection against spam and abuse on request endpoints</li>
</ul>

<h2>Email Notifications</h2>
Keep everyone informed at every step:
<ul class="wccom-tick-list-secondary">
<li>Customer Confirmation – Automatic email when a refund request is submitted</li>
<li>Admin Notification – Alert when a new refund request needs review</li>
<li>Escalation Alert – Notification when auto-processing falls back to manual review</li>
<li>Rejection Notice – Customer notification with decline reason when a request is rejected</li>
<li>Full WooCommerce Integration – Manage all emails from WooCommerce > Settings > Emails</li>
</ul>

<h2>Refund Analytics</h2>
Make data-driven decisions with built-in analytics:
<ul class="wccom-tick-list-secondary">
<li>Refund Reasons Report – See which reasons customers select most frequently</li>
<li>Date Range Filtering – Analyze refund trends using WooCommerce’s standard date picker</li>
<li>Product-Level Data – Identify which products generate the most refund requests</li>
<li>Status Tracking – Monitor approved, rejected, and pending request counts</li>
<li>Seamless Integration – Access analytics directly from WooCommerce > Analytics menu</li>
</ul>

<h2>Seamless Integration</h2>
Works perfectly with your existing setup:
<ul class="wccom-tick-list-secondary">
<li>WooCommerce HPOS – Fully compatible with High-Performance Order Storage</li>
<li>Payment Gateways – Automatic refunds through any gateway that supports programmatic refunds</li>
<li>Gutenberg Block – Native block editor support for the guest refund form</li>
<li>Shortcode Support – Use <code>[ssr_guest_refund]</code> to place the guest form anywhere</li>
<li>WooCommerce Emails – Full integration with the WooCommerce email system</li>
<li>Any Theme – Works with any properly coded WooCommerce theme</li>
</ul>

Self-Service Refunds

Let customers request refunds directly from their account, no support tickets, no back-and-forth emails. Self-Service Refunds streamlines your refund workflow with automatic processing, flexible rules, and complete admin control.

Shipment and Order Tracking vs Self-Service Refunds