<p><span style="font-weight: 400">The world we live in today believes in real-time and instant updates on the interactions customers have with any online store. The WooCommerce SMS alert notifications plugin is one of the strings to which online stores can hold onto for prompt alerts. This WooCommerce plugin caters to the informational needs of both store administrators and customers.</span></p>
<p><span style="font-weight: 400">For store admins, the store activity alerts received are related to customer registrations, new order requests, and stock alerts. On the other side, your customers get SMS alerts for order statuses and back-in-stock items.  </span></p>
<p><span style="font-weight: 400">This WooCommerce SMS alert notifications plugin can help you cut down the communication gap between the store admins and customers in order placement and processing. You can also build trust in your customers by providing them with timely updates they crave. </span></p>
<h3>Features List:</h3>
<ul class="wccom-tick-list-primary">
<li style="font-weight: 400"><span style="font-weight: 400">Instant SMS alerts for admins</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Updates on order status for customers</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Back-in-stock button for customers to sign up for stock alerts</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Set SMS alerts for customers based on order status</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Multiple SMS delivery service providers</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Personalized alerts with SMS text customization</span></li>
</ul>
<h3><b>Configure Store Admin’s Number</b></h3>
<p><span style="font-weight: 400">For smooth and swift store management practices, admins can configure their phone numbers to receive timely SMS alerts. The SMS notifications received by the admins will be related to new registrations, incoming orders, and out-of-stock alerts. </span></p>
<p><img class="aligncenter wp-image-18734004996948 size-full" src="https://woocommerce.com/wp-content/uploads/2025/03/Screenshot-from-2025-03-05-08-28-20.png" alt="Configure Store Admin’s Number" width="807" height="137" /></p>
<h3><b>SMS Alert Variations for Store Admin</b></h3>
<p><span style="font-weight: 400">With the WooCommerce SMS alert notification plugin, the store administration can receive varying notifications on their configured numbers. For better customer management, the store admin receives SMS alerts for new customer registrations. These notifications also include the incoming orders so that the admin is swift in processing and fulfilling the order. The admins also receive alerts on low stock for guaranteed product management and availability for the customers.  </span> <img class="aligncenter wp-image-18734004996950 size-full" src="https://woocommerce.com/wp-content/uploads/2025/03/Screenshot-from-2025-03-05-08-29-03.png" alt="SMS Alert Variations for Store Admin" width="819" height="270" /></p>
<h3><b>Real-time SMS Alerts for Customers</b></h3>
<p><span style="font-weight: 400">Sending real-time and instant alerts to customers about their order status is crucial to helping them track their orders. These alerts keep your customers engaged throughout their buying journey, thus leading to satisfied customers. The SMS alert plugin for WooCommerce also lets you set a “Back-in-stock” button so that the customer can sign up for notifications for products that are currently out of stock. </span></p>
<p><img class="aligncenter wp-image-18734004996951 size-full" src="https://woocommerce.com/wp-content/uploads/2025/03/Screenshot-from-2025-03-05-08-30-04.png" alt="Real-time SMS Alerts for Customers" width="1112" height="333" /></p>
<h3><b>Customize Order Status Alerts</b></h3>
<p><span style="font-weight: 400">To avoid unnecessary and unwanted order status updates and alerts for the customers, you can choose a specific order status for which you want to generate alerts. You will see all the order statuses in a table from where you can choose the statues for which you want to trigger the alert for the customers. For example, you can disable SMS for orders with the “Pending” and “Failed” statuses and enable it only for those with the “Processing” and “Shipped” statuses.</span></p>
<p><img class="aligncenter wp-image-18734004996953 size-full" src="https://woocommerce.com/wp-content/uploads/2025/03/Screenshot-from-2025-03-05-08-31-17.png" alt="Customize Order Status Alerts" width="873" height="301" /></p>
<h3><b>Choose the SMS Delivery Service</b></h3>
<p><span style="font-weight: 400">Keeping your ease and comfort in mind, this plugin helps you choose from a list of SMS delivery options. You can choose from these SMS delivery services: Twilio, Vonage, ClickSend, and BulkGate. Go with the SMS provider service that sits well with your business needs and comfort. </span></p>
<p><img class="aligncenter wp-image-18734004996954 size-full" src="https://woocommerce.com/wp-content/uploads/2025/03/Screenshot-from-2025-03-05-08-32-27.png" alt="Choose the SMS Delivery Service" width="765" height="306" /></p>
<h3><b>Personalized Alerts With Customizable SMS Text</b></h3>
<p><span style="font-weight: 400">To inject a sense of personalization and offer a better customer experience, personalize the alerts for the customers. With the use of dynamic placeholders, you can customize these alerts for a much clearer message conveyance for your customers and the admins, of course.</span></p>
<p><img class="aligncenter wp-image-18734004996956 size-full" src="https://woocommerce.com/wp-content/uploads/2025/03/Screenshot-from-2025-03-05-08-33-39.png" alt="" width="927" height="486" /></p>

SMS Alert Notifications

<p><span style="font-weight: 400">Get real-time SMS alerts and updates with the SMS alert notification plugin for WooCommerce store admins and customers. </span></p>

<p><a href="https://woocommerce.com/wp-content/uploads/2012/11/Header-Twilio-SMS-Notifications-updated.png"><img class="alignnone size-medium wp-image-7222269" src="https://woocommerce.com/wp-content/uploads/2012/11/Header-Twilio-SMS-Notifications-updated.png?w=620" alt="Send SMS order updates to customers and admins" width="620" height="215" /></a></p>
<h2>Keep Your Customers Happy With Automated SMS Order Notifications</h2>
<p>Send SMS updates to customers when their order status is updated and receive an SMS message when a customer places a new order.</p>
<h3>Why offer SMS Order Updates?</h3>
<p>Simple – it’s the best way to give customers information about their order. According to Frost & Sullivan, SMS messages have a 95% open rate and most are read within 5 seconds. This is three times better than email and can be far more personalized. For example, you could customize the “Completed” status SMS message to include a coupon code for 10% off the next order. Get creative and watch your sales soar!</p>
<figure id="attachment_151538" aria-describedby="caption-attachment-151538" style="width: 550px" class="wp-caption aligncenter"><a href="https://woocommerce.com/wp-content/uploads/2012/11/woocommerce-twilio-sms-iphones.jpg"><img class="size-medium aligncenter wp-image-151538" src="https://woocommerce.com/wp-content/uploads/2012/11/woocommerce-twilio-sms-iphones.jpg?w=550" alt="WooCommerce Twilio SMS Notifications Example" width="550" height="515" /></a><figcaption id="caption-attachment-151538" class="wp-caption-text">Your WooCommerce store could be sending these SMS messages in 5 minutes or less…</figcaption></figure>
<h3>Powered by Twilio</h3>
<p>This extension is designed to work with <a href="http://www.twilio.com/" target="_blank" rel="noopener noreferrer">Twilio</a>, the premier cloud communications service, with support for over 40 countries. You’ll need to <a href="https://www.twilio.com/try-twilio" target="_blank" rel="noopener noreferrer">sign up</a> for a free Twilio account if you don’t already have one. Outbound SMS messages start at just 1 cent in the US.</p>
<h3>Keep Your Customers in the Loop</h3>
<p>Text messages get read more than any other form of communication. Ensure that customers receive information they want by offering text message order updates. Customers can opt-in to SMS updates by checking a box during checkout. Once they opt-in, they’ll receive an SMS message when their order status changes.</p>
<figure id="attachment_151539" aria-describedby="caption-attachment-151539" style="width: 550px" class="wp-caption aligncenter"><a href="https://woocommerce.com/wp-content/uploads/2012/11/woocommerce-twilio-sms-optin.png"><img class="size-medium aligncenter wp-image-151539" src="https://woocommerce.com/wp-content/uploads/2012/11/woocommerce-twilio-sms-optin.png?w=550" alt="WooCommerce Twilio SMS Notification Opt-In" width="550" height="271" /></a><figcaption id="caption-attachment-151539" class="wp-caption-text">Add an SMS opt-in checkbox to your checkout</figcaption></figure>
<p>You can even send messages for your <strong>custom order statuses</strong> created with <a href="https://woocommerce.com/products/woocommerce-order-status-manager/">Order Status Manager</a>! For example, let customers know when an order has been updated to your custom “shipped” status, and you can even customize the text used for your custom statuses.</p>
<h3>Powerful Customization</h3>
<p>You can change which order status changes will send updates to customers and customize SMS messages to include store name, order ID, order amount, order status, and other order data along with your custom text.</p>
<p>You also have the option to automatically shorten URLs within messages using Google’s URL shortener.</p>
<figure id="attachment_152704" aria-describedby="caption-attachment-152704" style="width: 432px" class="wp-caption aligncenter"><a href="https://woocommerce.com/wp-content/uploads/2012/11/woocommerce-twilio-notification-settings.png"><img class="aligncenter size-medium wp-image-158617" src="https://woocommerce.com/wp-content/uploads/2012/11/woocommerce-twilio-notification-settings.png?w=432" alt="WooCommerce Twilio Customer Notification Settings" width="432" height="550" /></a><figcaption id="caption-attachment-152704" class="wp-caption-text">Add that personal touch with customized SMS messages</figcaption></figure>
<p>You can easily test what customers will see when they receive a message from you right from your Twilio settings page.</p>
<figure id="attachment_152706" aria-describedby="caption-attachment-152706" style="width: 550px" class="wp-caption aligncenter"><a href="https://woocommerce.com/wp-content/uploads/2012/11/woocommerce-twilio-test-sms-settings.png"><img class="size-medium aligncenter wp-image-152706" src="https://woocommerce.com/wp-content/uploads/2012/11/woocommerce-twilio-test-sms-settings.png?w=550" alt="WooCommerce Twilio SMS Notifications Test Message" width="550" height="228" /></a><figcaption id="caption-attachment-152706" class="wp-caption-text">Send test SMS messages directly from the settings page</figcaption></figure>
<h3>Get Insight into Every Order</h3>
<p>Send SMS updates to your customers directly from the Edit Order screen. A handy character count is shown so you don’t go over the 160 character limit for SMS messages. Customers don’t need to have opted-in to SMS updates for you to send them an SMS.</p>
<figure id="attachment_152707" aria-describedby="caption-attachment-152707" style="width: 292px" class="wp-caption aligncenter"><a href="https://woocommerce.com/wp-content/uploads/2012/11/woocommerce-twilio-send-sms-from-order.png"><img class="size-full aligncenter wp-image-152707" src="https://woocommerce.com/wp-content/uploads/2012/11/woocommerce-twilio-send-sms-from-order.png" alt="WooCommerce Twilio SMS Notification Send Message" width="292" height="207" /></a><figcaption id="caption-attachment-152707" class="wp-caption-text">Sending your customers SMS updates can’t get much easier than this</figcaption></figure>
<p>See the status of every SMS sent to a customer by viewing the Order Notes for their order. See the message that was sent and the status. Any errors will appear here to help with troubleshooting.</p>
<figure id="attachment_152708" aria-describedby="caption-attachment-152708" style="width: 290px" class="wp-caption aligncenter"><a href="https://woocommerce.com/wp-content/uploads/2012/11/woocommerce-twilio-order-notes-sms.png"><img class="size-full aligncenter wp-image-152708" src="https://woocommerce.com/wp-content/uploads/2012/11/woocommerce-twilio-order-notes-sms.png" alt="WooCommerce Twilio SMS Notification Admin Order Note" width="290" height="218" /></a><figcaption id="caption-attachment-152708" class="wp-caption-text">View every SMS message that was sent to a customer</figcaption></figure>
<div class="woo-sc-box normal  info ">To find if Twilio works in your country and to get additional pricing information please visit the <a href="http://www.twilio.com/sms/pricing">Twilio SMS Pricing page</a>.</div>
<h3>How to Get Started</h3>
<ol>
<li>Buy this extension 🙂</li>
<li>Download and install into your WooCommerce store</li>
<li>Login to your Twilio account (<a href="https://www.twilio.com/try-twilio" target="_blank" rel="noopener noreferrer">sign up</a> for Twilio if you don’t already have an account) and grab your Account SID & Auth Code</li>
<li>Add your Twilio info to the extension settings page</li>
<li>That’s it! Sit back and enjoy automatic SMS updates!</li>
</ol>
<p>Read the <a href="https://woocommerce.com/document/twilio-sms-notifications/">full documentation</a> to learn how to customize SMS messages, change order status triggers, setup new order notifications, and more!</p>
<p><em>Need any more reason to buy? When you purchase a SkyVerge-developed extension, you’re getting the highest quality extensions for your WooCommerce store. Gain peace of mind by knowing that when you purchase our products, your store’s performance is as important to us as it is to you.</em></p>

Twilio SMS Notifications

<p>Send SMS updates to customers when their order status is updated and receive an SMS message when a customer places a new order.</p>

SMS Alert Notifications vs Twilio SMS Notifications