<ul class="wccom-tick-list-primary">
<li><strong>Works with Your Favorite SMS API Providers</strong></li>
<li><strong>Customer Phone Number Validation</strong></li>
<li><strong>Opt-in customers to receive SMS</strong></li>
<li><strong>Opt-in Post Checkout</strong></li>
<li><strong>Order Status SMS Updates</strong></li>
<li><strong>Admin SMS Notifications</strong></li>
<li><strong>Send SMS from Admin</strong></li>
<li><strong>Shipping & Delivery SMS Notifications</strong></li>
<li><strong>Personalize Your SMS Messages</strong></li>
<li><strong>Do Not Disturb Your Customers with Late Night SMS Notifications</strong></li>
<li><strong>WooCommerce Booking Compatibility</strong></li>
<li><strong>Store Pickup SMS Updates</strong></li>
<li><strong>SMS History & Logs</strong></li>
</ul>
<hr class="wccom-product-heading__hr" />
<p>SMS Customer Notifications for WooCommerce connect your store with SMS API service providers and sends your customers automated SMS updates about order, subscription, appointment, shipping & delivery and more.</p>
<h3>Works with Your Favorite SMS API Providers</h3>
<p>SMS Customer Notifications for WooCommerce works with WhatsApp Business, Twilio( SMS / WhatsApp ), ClickSend, Nexmo and other leading SMS API service providers. Easily connect with your SMS provider API, set the sender infomation when sending SMS messages and start sending SMS messages from your WooCommerce store.</p>
<p><img class="aligncenter wp-image-18734004235872" src="https://woocommerce.com/wp-content/uploads/2021/12/Works-with-Your-Favorite-SMS-API-Providers.png" alt="" width="600" height="714" /></p>
<h3>Customer Phone Number Validation</h3>
<p>Validate the customer’s phone number during checkout before they can complete the payment (only available for Vonage and Twilio)</p>
<p><img class="aligncenter wp-image-18734004235874" src="https://woocommerce.com/wp-content/uploads/2021/12/Customer-Phone-Number-Validation-1.png" alt="" width="601" height="393" /></p>
<h3>Opt-in customers to receive SMS</h3>
<p>You can select to send SMS updates only to customers who opt-in to receive SMS, or you can send SMS updates to all your customers.</p>
<p><img class="aligncenter wp-image-18734004235879" src="https://woocommerce.com/wp-content/uploads/2021/12/Opt-in-customers-to-receive-SMS-1.png" alt="" width="600" height="392" /></p>
<h3>Opt-in Post Checkout</h3>
<p>Allow customers that did not opt-in during checkout to change their mind and to opt-in for SMS notifications from the order received page (thank you) and from the view order page.</p>
<p><img class="aligncenter wp-image-18734004235881" src="https://woocommerce.com/wp-content/uploads/2021/12/Opt-in-Post-Checkout.png" alt="" width="599" height="466" /></p>
<h3>Order Status SMS Updates</h3>
<p>Automatically trigger SMS notification when the WooCommerce core order status updates or when the order status updates to any Custom Order Status that you enabled in your store.</p>
<p><img class="aligncenter wp-image-18734004235882" src="https://woocommerce.com/wp-content/uploads/2021/12/Order-Status-SMS-Updates.png" alt="" width="600" height="551" /></p>
<h3>Admin SMS Notifications</h3>
<p>You can automatically trigger SMS messages on order status change, shipment status update, and more…</p>
<p><img class="aligncenter wp-image-18734004235883" src="https://woocommerce.com/wp-content/uploads/2021/12/Admin-SMS-Notifications.png" alt="" width="600" height="599" /></p>
<h3>Send SMS from Admin</h3>
<p>Manually send SMS notifications to your customers from the WooCommerce order admin.</p>
<p><img class="aligncenter wp-image-18734004235885" src="https://woocommerce.com/wp-content/uploads/2021/12/Send-SMS-from-Admin.png" alt="" width="599" height="383" /></p>
<h3>Shipping & Delivery SMS Notifications</h3>
<p>Send SMS notifications for TrackShip shipment status & delivery updates</p>
<p><img class="aligncenter wp-image-18734004235887" src="https://woocommerce.com/wp-content/uploads/2021/12/Shipping-Delivery-SMS-Notifications.png" alt="" width="599" height="432" /></p>
<h3>Personalize Your SMS Messages</h3>
<p>You can customize the SMS message content, we also added a few useful variables that you can use</p>
<p><img class="aligncenter wp-image-18734004235893" src="https://woocommerce.com/wp-content/uploads/2021/12/Personalize-Your-SMS-Messages.png" alt="" width="600" height="475" /></p>
<h3>Do Not Disturb Your Customers with Late Night SMS Notifications.</h3>
<p>Limit the time range that the SMS messages can be sent out from your store, you can set a time frame that your store will send out SMS messages to your customers, all off-hours messages will be sent in the next time slot.</p>
<p><img class="aligncenter wp-image-18734004235896" src="https://woocommerce.com/wp-content/uploads/2021/12/Do-Not-Disturb-Your-Customers-with-Late-Night-SMS-Notifications-1.png" alt="" width="600" height="408" /></p>
<h3>WooCommerce Booking Compatibility</h3>
<p>Using the WooCommerce Booking extension? Remind clients about their appointments with SMS notification when a booking reservation is made, confirmed, and before the booking date, you can also send personal reminders right from your store’s admin.</p>
<p><img class="aligncenter wp-image-18734004235897" src="https://woocommerce.com/wp-content/uploads/2021/12/WooCommerce-Booking-Compatibility.png" alt="" width="600" height="444" /></p>
<h3>Store Pickup SMS Updates</h3>
<p>Send your customers SMS notification when their order is ready for pickup, send SMS reminders for local pickup appointments.</p>
<p><img class="aligncenter wp-image-18734004235898" src="https://woocommerce.com/wp-content/uploads/2021/12/Store-Pickup-SMS-Updates.png" alt="" width="600" height="436" /></p>
<h3>SMS History & Logs</h3>
<p>The sent history and details will display for each order on the order notes section and in the WooCommerce logs.</p>
<p><img class="aligncenter wp-image-18734004235899" src="https://woocommerce.com/wp-content/uploads/2021/12/SMS-History-Logs.png" alt="" width="600" height="431" /></p>

SMS Customer Notifications

<p>Send order updates to your customers via SMS notifications with SMS Customer Notifications for WooCommerce.</p>

<ul class="wccom-tick-list-primary">
<li><strong><strong>Users can submit general tickets for any issue</strong></strong></li>
<li><strong><strong>Customers can submit tickets for orders from their My Account pages</strong></strong></li>
<li><strong><strong>Guest users must create an account to submit tickets</strong></strong></li>
<li><strong><strong>A separate dashboard for customers to manage their tickets</strong></strong></li>
<li><strong><strong>Customers can see open and closed tickets from their dashboards</strong></strong></li>
<li><strong><strong>Customers can create a new ticket from their dashboards</strong></strong></li>
<li><strong><strong>Creates separate listing pages for support tickets</strong></strong></li>
</ul>
<hr />
<h2><strong>Add an Effective Support Ticket System to Your Store</strong></h2>
<p>The<strong> Support Ticket System for WooCommerce </strong>plugin provides a seamless ticket system to manage general and order tickets. This plugin enables a Submit Ticket button in the order tab of the user’s My Account page, and customers can click this button to submit the order ticket. It creates a ticket dashboard where customers can follow up with you on previous tickets and create new tickets. Guest users can also submit a ticket after creating a store account.</p>
<p>The<strong> Support Ticket System for WooCommerce </strong>plugin creates a separate landing page for ticket submissions. You will receive general and order tickets in different tabs making it easy to manage both types of tickets. You can view each ticket, the user’s details and then answer them right away using the WYSWYG editor.</p>
<p>You can ask any type of questions on the ticket submission form using 11 types of fields including text, select boxes, radio buttons, etc. You can allow customers to upload files with tickets. Email notifications are sent to customers after ticket submissions and at ticket closings.</p>
<h2><strong>Features</strong></h2>
<h3><strong>Create general tickets</strong></h3>
<p>Allow customers to submit general tickets for any issue related to your online store.</p>
<p><img class="aligncenter size-full wp-image-18734004083089" src="https://woocommerce.com/wp-content/uploads/2021/08/Create-general-tickets-2.png" alt="woocommerce support ticket system plugin" width="980" height="531" /></p>
<h3><strong>Get order tickets</strong></h3>
<p>The<strong> Support Ticket System for WooCommerce </strong>plugin allows your customers to submit order tickets from their My Account pages.</p>
<p><img class="aligncenter size-full wp-image-18734004083092" src="https://woocommerce.com/wp-content/uploads/2021/08/Get-order-tickets-1.png" alt="woocommerce support ticket system plugin" width="980" height="505" /></p>
<h3><strong>Ask questions using 11 field types</strong></h3>
<p>You can ask customers multiple questions on the ticket submission form using 11 types of fields.</p>
<p><img class="aligncenter size-full wp-image-18734004083095" src="https://woocommerce.com/wp-content/uploads/2021/08/Ask-questions-using-11-field-types-1.png" alt="woocommerce support ticket system plugin" width="980" height="469" /></p>
<p><img class="aligncenter size-full wp-image-18734004083101" src="https://woocommerce.com/wp-content/uploads/2021/08/Ask-questions-Create-a-New-ticket.png" alt="woocommerce support ticket system plugin" width="980" height="525" /></p>
<h3><strong>Enable dashboard for customers and admins</strong></h3>
<p>The<strong> Support Ticket System for WooCommerce</strong> plugin enables an informative dashboard for you and customers to manage their tickets.</p>
<p><img class="aligncenter size-full wp-image-18734004083103" src="https://woocommerce.com/wp-content/uploads/2021/08/Enable-dashboard-for-Admin.png" alt="woocommerce support ticket system plugin" width="980" height="478" /></p>
<p><img class="aligncenter size-full wp-image-18734004083108" src="https://woocommerce.com/wp-content/uploads/2021/08/Enable-dashboard-for-customers.png" alt="woocommerce support ticket system plugin" width="980" height="537" /></p>
<h3><strong>Communicate with customers</strong></h3>
<p>You and the customer can communicate with each other from the support dashboard associates with the ticket.</p>
<p><img class="aligncenter size-full wp-image-18734004083110" src="https://woocommerce.com/wp-content/uploads/2021/08/Communicate-with-customers-1.png" alt="woocommerce support ticket system plugin" width="980" height="516" /></p>
<h3><strong>Separate landing page for support tickets</strong></h3>
<p>The<strong> Support Ticket System for WooCommerce </strong>plugin creates a separate landing page for customers to submit tickets.</p>
<p><img class="aligncenter size-full wp-image-18734004083116" src="https://woocommerce.com/wp-content/uploads/2021/08/Separate-landing-page-for-support-tickets-1.png" alt="woocommerce support ticket system plugin" width="980" height="364" /></p>
<h3><strong>Customers can upload files</strong></h3>
<p>You can allow your customers to upload a file with the ticket.</p>
<p><img class="aligncenter size-full wp-image-18734004083118" src="https://woocommerce.com/wp-content/uploads/2021/08/Customers-can-upload-files-1.png" alt="woocommerce support ticket system plugin" width="980" height="523" /></p>
<h3><strong>Create separate tabs for general and order tickets</strong></h3>
<p>There are separate tabs for general and order tickets on the admin panel. So, you can manage both types of tickets easily.</p>
<p><img class="aligncenter size-full wp-image-18734004083120" src="https://woocommerce.com/wp-content/uploads/2021/08/Create-separate-tabs-for-general-and-order-tickets-1.png" alt="woocommerce support ticket system plugin" width="980" height="505" /></p>
<h3><strong>Open or close tickets</strong></h3>
<p>The <strong>Support Ticket System for WooCommerce</strong> plugin allows you and customers to open and close tickets at any time.</p>
<p><img class="aligncenter size-full wp-image-18734004083121" src="https://woocommerce.com/wp-content/uploads/2021/08/Open-or-close-tickets-1.png" alt="woocommerce support ticket system plugin" width="980" height="513" /></p>
<h3><strong>Send email notifications</strong></h3>
<p>This extension automatically sends email notifications to customers at the opening or closing of tickets.</p>
<p><img class="aligncenter size-full wp-image-18734004083124" src="https://woocommerce.com/wp-content/uploads/2021/08/Send-email-notifications-1.png" alt="woocommerce support ticket system plugin" width="980" height="430" /></p>
<h2><strong>Advantages</strong></h2>
<ul>
<li>Improves the customer experience by providing a proper ticket system to resolve any issues.</li>
<li>You can ask for feedback after resolving customer issues with a seamless support ticket system.</li>
<li>Increases trust in your customer service.</li>
<li>It makes it easy for your support team to manage and answer tickets promptly.</li>
</ul>

Support Ticket System

<p>This extension provides a seamless support ticket system for general and order issues regarding your store, products, or services.</p>

SMS Customer Notifications vs Support Ticket System