<ul class="wccom-tick-list-primary">
<li><strong>Works with Your Favorite SMS API Providers</strong></li>
<li><strong>Customer Phone Number Validation</strong></li>
<li><strong>Opt-in customers to receive SMS</strong></li>
<li><strong>Opt-in Post Checkout</strong></li>
<li><strong>Order Status SMS Updates</strong></li>
<li><strong>Admin SMS Notifications</strong></li>
<li><strong>Send SMS from Admin</strong></li>
<li><strong>Shipping & Delivery SMS Notifications</strong></li>
<li><strong>Personalize Your SMS Messages</strong></li>
<li><strong>Do Not Disturb Your Customers with Late Night SMS Notifications</strong></li>
<li><strong>WooCommerce Booking Compatibility</strong></li>
<li><strong>Store Pickup SMS Updates</strong></li>
<li><strong>SMS History & Logs</strong></li>
</ul>
<hr class="wccom-product-heading__hr" />
<p>SMS Customer Notifications for WooCommerce connect your store with SMS API service providers and sends your customers automated SMS updates about order, subscription, appointment, shipping & delivery and more.</p>
<h3>Works with Your Favorite SMS API Providers</h3>
<p>SMS Customer Notifications for WooCommerce works with WhatsApp Business, Twilio( SMS / WhatsApp ), ClickSend, Nexmo and other leading SMS API service providers. Easily connect with your SMS provider API, set the sender infomation when sending SMS messages and start sending SMS messages from your WooCommerce store.</p>
<p><img class="aligncenter wp-image-18734004235872" src="https://woocommerce.com/wp-content/uploads/2021/12/Works-with-Your-Favorite-SMS-API-Providers.png" alt="" width="600" height="714" /></p>
<h3>Customer Phone Number Validation</h3>
<p>Validate the customer’s phone number during checkout before they can complete the payment (only available for Vonage and Twilio)</p>
<p><img class="aligncenter wp-image-18734004235874" src="https://woocommerce.com/wp-content/uploads/2021/12/Customer-Phone-Number-Validation-1.png" alt="" width="601" height="393" /></p>
<h3>Opt-in customers to receive SMS</h3>
<p>You can select to send SMS updates only to customers who opt-in to receive SMS, or you can send SMS updates to all your customers.</p>
<p><img class="aligncenter wp-image-18734004235879" src="https://woocommerce.com/wp-content/uploads/2021/12/Opt-in-customers-to-receive-SMS-1.png" alt="" width="600" height="392" /></p>
<h3>Opt-in Post Checkout</h3>
<p>Allow customers that did not opt-in during checkout to change their mind and to opt-in for SMS notifications from the order received page (thank you) and from the view order page.</p>
<p><img class="aligncenter wp-image-18734004235881" src="https://woocommerce.com/wp-content/uploads/2021/12/Opt-in-Post-Checkout.png" alt="" width="599" height="466" /></p>
<h3>Order Status SMS Updates</h3>
<p>Automatically trigger SMS notification when the WooCommerce core order status updates or when the order status updates to any Custom Order Status that you enabled in your store.</p>
<p><img class="aligncenter wp-image-18734004235882" src="https://woocommerce.com/wp-content/uploads/2021/12/Order-Status-SMS-Updates.png" alt="" width="600" height="551" /></p>
<h3>Admin SMS Notifications</h3>
<p>You can automatically trigger SMS messages on order status change, shipment status update, and more…</p>
<p><img class="aligncenter wp-image-18734004235883" src="https://woocommerce.com/wp-content/uploads/2021/12/Admin-SMS-Notifications.png" alt="" width="600" height="599" /></p>
<h3>Send SMS from Admin</h3>
<p>Manually send SMS notifications to your customers from the WooCommerce order admin.</p>
<p><img class="aligncenter wp-image-18734004235885" src="https://woocommerce.com/wp-content/uploads/2021/12/Send-SMS-from-Admin.png" alt="" width="599" height="383" /></p>
<h3>Shipping & Delivery SMS Notifications</h3>
<p>Send SMS notifications for TrackShip shipment status & delivery updates</p>
<p><img class="aligncenter wp-image-18734004235887" src="https://woocommerce.com/wp-content/uploads/2021/12/Shipping-Delivery-SMS-Notifications.png" alt="" width="599" height="432" /></p>
<h3>Personalize Your SMS Messages</h3>
<p>You can customize the SMS message content, we also added a few useful variables that you can use</p>
<p><img class="aligncenter wp-image-18734004235893" src="https://woocommerce.com/wp-content/uploads/2021/12/Personalize-Your-SMS-Messages.png" alt="" width="600" height="475" /></p>
<h3>Do Not Disturb Your Customers with Late Night SMS Notifications.</h3>
<p>Limit the time range that the SMS messages can be sent out from your store, you can set a time frame that your store will send out SMS messages to your customers, all off-hours messages will be sent in the next time slot.</p>
<p><img class="aligncenter wp-image-18734004235896" src="https://woocommerce.com/wp-content/uploads/2021/12/Do-Not-Disturb-Your-Customers-with-Late-Night-SMS-Notifications-1.png" alt="" width="600" height="408" /></p>
<h3>WooCommerce Booking Compatibility</h3>
<p>Using the WooCommerce Booking extension? Remind clients about their appointments with SMS notification when a booking reservation is made, confirmed, and before the booking date, you can also send personal reminders right from your store’s admin.</p>
<p><img class="aligncenter wp-image-18734004235897" src="https://woocommerce.com/wp-content/uploads/2021/12/WooCommerce-Booking-Compatibility.png" alt="" width="600" height="444" /></p>
<h3>Store Pickup SMS Updates</h3>
<p>Send your customers SMS notification when their order is ready for pickup, send SMS reminders for local pickup appointments.</p>
<p><img class="aligncenter wp-image-18734004235898" src="https://woocommerce.com/wp-content/uploads/2021/12/Store-Pickup-SMS-Updates.png" alt="" width="600" height="436" /></p>
<h3>SMS History & Logs</h3>
<p>The sent history and details will display for each order on the order notes section and in the WooCommerce logs.</p>
<p><img class="aligncenter wp-image-18734004235899" src="https://woocommerce.com/wp-content/uploads/2021/12/SMS-History-Logs.png" alt="" width="600" height="431" /></p>

SMS Customer Notifications

<p>Send order updates to your customers via SMS notifications with SMS Customer Notifications for WooCommerce.</p>

<h2>Start relevant conversations with your customers, using WooCommerce and Help Scout.</h2>
<p>Using Help Scout Integration for WooCommerce, connect your WooCommerce-powered online store to a Help Scout mailbox, helping your customers to request assistance with orders and to receive their answers as quickly as possible.</p>
<p>By using Help Scout with your WooCommerce store, you can expect to see the following:</p>
<ul class="wccom-tick-list-primary">
<li><strong>A significant increase in customer satisfaction</strong> – 73% of eCommerce customers prefer a chat option over traditional methods such as email, phones and social media.</li>
<li><strong>Increased revenue</strong> – As customers gain more trust in your store due to its awesome support, they are significantly more likely to place an order.</li>
<li><strong>Improved organisation of support queries and tickets</strong> – Thanks to Help Scout’s great performance and well-designed UI, managing customer queries is now easier than ever for store owners.</li>
</ul>
<div class="woo-sc-box normal  info ">
<p>In addition to this plugin, you must subscribe to a Helpscout monthly plan. Please visit <a href="https://helpscout.partnerlinks.io/wn5tn9zj3hi6" target="_blank" rel="noopener noreferrer">Helpscout.net</a>.</p>
</div>
<div class="twocol-one">
<p><img class=" wp-image-4984333 aligncenter" src="https://woocommerce.com/wp-content/uploads/2014/05/help-scout-form-1.jpg?w=600" alt="Help Scout WooCommerce form" width="434" height="388" /></p>
<h3>Add a help scout form to any part of your WooCommerce website:</h3>
<p>Adding Help Scout to your website is now easier than ever, thanks to the plugin’s shortcode support. Add a Help Scout form to any part of your website using the shortcode [wc_help_scout_form]. These forms are easily customizable using CSS and other tools.</p>
<h3><img class=" wp-image-4980498 aligncenter" src="https://woocommerce.com/wp-content/uploads/2014/05/report-an-issue.jpg?w=600" alt="" width="442" height="395" /></h3>
<h3>Quickly start a new conversation related to an order:</h3>
<p>When viewing an order within WooCommerce, you may need to quickly contact the customer. Help Scout for WooCommerce adds an intuitive form to each order description within WooCommerce. This form allows you to contact the customer directly through Help Scout.</p>
<p><img class="size-medium wp-image-4980507 aligncenter" src="https://woocommerce.com/wp-content/uploads/2014/05/customer-my-account.jpg?w=620" alt="" width="620" height="313" /></p>
<h3>Customers can view conversations from “My Account” page.</h3>
<p>Let your customers keep track of their support tickets in one easy place. Help Scout Integration for WooCommerce adds a new field to the My Account page which lets customers view and reply to conversations.</p>
</div>
<div class="twocol-one last">
<p><img class="size-medium wp-image-4983403 aligncenter" src="https://woocommerce.com/wp-content/uploads/2014/05/help-scout-blog-conversation-1.jpg?w=620" alt="Start a conversation from WordPress blog comments" width="620" height="314" /></p>
<h3>Start a conversation from a blog comment.</h3>
<p>Sometimes, a customer may have an issue or query and may not know how to contact your helpdesk. This may result in the customer commenting about their issue on a related (or unrelated) blog post. With Help Scout Integration for WooCommerce, you can easily reply to these comments and turn them into a ticket within Help Scout.</p>
<h3><img class="size-medium wp-image-4984283 aligncenter" src="https://woocommerce.com/wp-content/uploads/2014/05/help-scout-ui.jpg?w=620" alt="" width="620" height="376" /></h3>
<h3>Manage all of your customer queries via Help Scout</h3>
<p>After setting up Help Scout Integration for WooCommerce, you can view all of your tickets, queries and customer feedback in one place. Help Scout’s great UI and effective tools allow you to easily manage, reply to and update conversations. The end result is a smooth customer service experience for the customer and the store owner.</p>
</div>
<h3></h3>
<div class="woo-sc-box normal  info ">
<p><b>Note:</b> <span style="font-weight: 400">As of August 2020, you can configure only one mailbox ID for Help Scout, and once set, you should not change it to another. Else, it will give an error as the other account won’t recognize the customers associated with the first account. We are currently working on this and will update you soon about it.</span></p>
</div>
<h3>A full Help Scout solution</h3>
<p>Help Scout has a singular purpose of helping you to manage relevant conversations with your customers. Help Scout Integration for WooCommerce integrates seamlessly with this ethos of Help Scout’s, helping you and your customers to easily start relevant conversations with one another and to ensure your customers are as happy as possible with each order they place through your online store.</p>
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Help Scout Integration

<p>Start relevant conversations with your customers, using WooCommerce and Help Scout.</p>

SMS Customer Notifications vs Help Scout Integration