<ul class="wccom-tick-list-primary">
<li><strong><strong>Users can submit general tickets for any issue</strong></strong></li>
<li><strong><strong>Customers can submit tickets for orders from their My Account pages</strong></strong></li>
<li><strong><strong>Guest users must create an account to submit tickets</strong></strong></li>
<li><strong><strong>A separate dashboard for customers to manage their tickets</strong></strong></li>
<li><strong><strong>Customers can see open and closed tickets from their dashboards</strong></strong></li>
<li><strong><strong>Customers can create a new ticket from their dashboards</strong></strong></li>
<li><strong><strong>Creates separate listing pages for support tickets</strong></strong></li>
</ul>
<hr />
<h2><strong>Add an Effective Support Ticket System to Your Store</strong></h2>
<p>The<strong> Support Ticket System for WooCommerce </strong>plugin provides a seamless ticket system to manage general and order tickets. This plugin enables a Submit Ticket button in the order tab of the user’s My Account page, and customers can click this button to submit the order ticket. It creates a ticket dashboard where customers can follow up with you on previous tickets and create new tickets. Guest users can also submit a ticket after creating a store account.</p>
<p>The<strong> Support Ticket System for WooCommerce </strong>plugin creates a separate landing page for ticket submissions. You will receive general and order tickets in different tabs making it easy to manage both types of tickets. You can view each ticket, the user’s details and then answer them right away using the WYSWYG editor.</p>
<p>You can ask any type of questions on the ticket submission form using 11 types of fields including text, select boxes, radio buttons, etc. You can allow customers to upload files with tickets. Email notifications are sent to customers after ticket submissions and at ticket closings.</p>
<h2><strong>Features</strong></h2>
<h3><strong>Create general tickets</strong></h3>
<p>Allow customers to submit general tickets for any issue related to your online store.</p>
<p><img class="aligncenter size-full wp-image-18734004083089" src="https://woocommerce.com/wp-content/uploads/2021/08/Create-general-tickets-2.png" alt="woocommerce support ticket system plugin" width="980" height="531" /></p>
<h3><strong>Get order tickets</strong></h3>
<p>The<strong> Support Ticket System for WooCommerce </strong>plugin allows your customers to submit order tickets from their My Account pages.</p>
<p><img class="aligncenter size-full wp-image-18734004083092" src="https://woocommerce.com/wp-content/uploads/2021/08/Get-order-tickets-1.png" alt="woocommerce support ticket system plugin" width="980" height="505" /></p>
<h3><strong>Ask questions using 11 field types</strong></h3>
<p>You can ask customers multiple questions on the ticket submission form using 11 types of fields.</p>
<p><img class="aligncenter size-full wp-image-18734004083095" src="https://woocommerce.com/wp-content/uploads/2021/08/Ask-questions-using-11-field-types-1.png" alt="woocommerce support ticket system plugin" width="980" height="469" /></p>
<p><img class="aligncenter size-full wp-image-18734004083101" src="https://woocommerce.com/wp-content/uploads/2021/08/Ask-questions-Create-a-New-ticket.png" alt="woocommerce support ticket system plugin" width="980" height="525" /></p>
<h3><strong>Enable dashboard for customers and admins</strong></h3>
<p>The<strong> Support Ticket System for WooCommerce</strong> plugin enables an informative dashboard for you and customers to manage their tickets.</p>
<p><img class="aligncenter size-full wp-image-18734004083103" src="https://woocommerce.com/wp-content/uploads/2021/08/Enable-dashboard-for-Admin.png" alt="woocommerce support ticket system plugin" width="980" height="478" /></p>
<p><img class="aligncenter size-full wp-image-18734004083108" src="https://woocommerce.com/wp-content/uploads/2021/08/Enable-dashboard-for-customers.png" alt="woocommerce support ticket system plugin" width="980" height="537" /></p>
<h3><strong>Communicate with customers</strong></h3>
<p>You and the customer can communicate with each other from the support dashboard associates with the ticket.</p>
<p><img class="aligncenter size-full wp-image-18734004083110" src="https://woocommerce.com/wp-content/uploads/2021/08/Communicate-with-customers-1.png" alt="woocommerce support ticket system plugin" width="980" height="516" /></p>
<h3><strong>Separate landing page for support tickets</strong></h3>
<p>The<strong> Support Ticket System for WooCommerce </strong>plugin creates a separate landing page for customers to submit tickets.</p>
<p><img class="aligncenter size-full wp-image-18734004083116" src="https://woocommerce.com/wp-content/uploads/2021/08/Separate-landing-page-for-support-tickets-1.png" alt="woocommerce support ticket system plugin" width="980" height="364" /></p>
<h3><strong>Customers can upload files</strong></h3>
<p>You can allow your customers to upload a file with the ticket.</p>
<p><img class="aligncenter size-full wp-image-18734004083118" src="https://woocommerce.com/wp-content/uploads/2021/08/Customers-can-upload-files-1.png" alt="woocommerce support ticket system plugin" width="980" height="523" /></p>
<h3><strong>Create separate tabs for general and order tickets</strong></h3>
<p>There are separate tabs for general and order tickets on the admin panel. So, you can manage both types of tickets easily.</p>
<p><img class="aligncenter size-full wp-image-18734004083120" src="https://woocommerce.com/wp-content/uploads/2021/08/Create-separate-tabs-for-general-and-order-tickets-1.png" alt="woocommerce support ticket system plugin" width="980" height="505" /></p>
<h3><strong>Open or close tickets</strong></h3>
<p>The <strong>Support Ticket System for WooCommerce</strong> plugin allows you and customers to open and close tickets at any time.</p>
<p><img class="aligncenter size-full wp-image-18734004083121" src="https://woocommerce.com/wp-content/uploads/2021/08/Open-or-close-tickets-1.png" alt="woocommerce support ticket system plugin" width="980" height="513" /></p>
<h3><strong>Send email notifications</strong></h3>
<p>This extension automatically sends email notifications to customers at the opening or closing of tickets.</p>
<p><img class="aligncenter size-full wp-image-18734004083124" src="https://woocommerce.com/wp-content/uploads/2021/08/Send-email-notifications-1.png" alt="woocommerce support ticket system plugin" width="980" height="430" /></p>
<h2><strong>Advantages</strong></h2>
<ul>
<li>Improves the customer experience by providing a proper ticket system to resolve any issues.</li>
<li>You can ask for feedback after resolving customer issues with a seamless support ticket system.</li>
<li>Increases trust in your customer service.</li>
<li>It makes it easy for your support team to manage and answer tickets promptly.</li>
</ul>

Support Ticket System

<p>This extension provides a seamless support ticket system for general and order issues regarding your store, products, or services.</p>

<div class="woo-sc-box info">This extension is compatible with High-Performance Order Storage (HPOS) and WordPress Multisite.</div>
<p>Does your WooCommerce store sell customized or personalized physical or digital products? Do you need additional information from your customers To complete custom orders? You need <strong>All in One Files Upload</strong>.</p>
<p>This extension allows customers to upload image, document, audio, and video files in the following formats:</p>
<ul>
<li>.DOC</li>
<li>.DOCX</li>
<li>.GIF</li>
<li>.ICO</li>
<li>.JPEG</li>
<li>.JPG</li>
<li>.MOV</li>
<li>.MP3</li>
<li>.MP4</li>
<li>.PDF</li>
<li>.PNG</li>
<li>.SVG</li>
<li>.WEBM</li>
<li>.WMV</li>
<li>.XLS</li>
<li>.XLSX</li>
</ul>
<p>Customers can upload files on product pages and then add them to their carts. When customers upload files, they can also submit notes with additional details or explanations related to their orders. Admins can set restrictions on file types, file notes, and maximum file sizes in MB or KB, and make uploading files a requirement. Admins can set and add fees to charge for file uploads.</p>
<h2>Benefits</h2>
<p><strong>All in One Files Upload for WooCommerce</strong><span data-preserver-spaces="true"> increases the quality of products with customization or personalization options. Having visual or written specifications from clients helps you create products that match client requests.</span></p>
<p><span data-preserver-spaces="true">If the client uploads something unclear, you can contact them for more information or provide a mockup of the product before creating it.</span></p>
<p><span data-preserver-spaces="true">With shared client images and instructions, you can increase customer satisfaction and avoid returns.</span></p>
<h2>Features</h2>
<ul>
<li>Allow customers to upload custom images, documents, audio, and video files on product pages</li>
<li>Option to allow customers to upload notes to add instructions, questions, or clarifications</li>
<li>Option to require file uploads with specific products</li>
<li>Option to restrict file size or file type</li>
<li>Option to charge a fee for file uploads</li>
<li>Customers can add the upload file fee to their carts when they purchase the product</li>
<li>Option to add a popup tooltip on the product page for user information</li>
<li>Options to display uploaded files in the cart and at checkout</li>
<li>Options to customize button text, extension text, labels</li>
</ul>
<h2>Add uploadable file permissions to your products</strong></h2>
<p>From your store’s WP Admin dashboard, navigate to <em>Settings > Products > Upload Files Setting > Product Data</em>, then enable Product Level settings and create file upload settings.</p>
<p>Setting options include:</p>
<ul>
<li>Add file type</li>
<li>Size Type (KB or MB)</li>
<li>Size</li>
<li>Dimensions (for images)</li>
<li>Determine if you require the upload file field</li>
<li>Define the price of uploading files where applicable</li>
<li>Enable or disable notes</li>
</ul>
<p>You can add as many file types as you need by clicking the <strong>Add New File Type</strong> button.</p>
<p>If you add a file type in error or want to remove one later, you can click the Delete (trash can) icon and delete the row.</p>
<p><img class="wp-image-18734000116215 size-full aligncenter" style="border: 1px solid #674399" src="https://woocommerce.com/wp-content/uploads/2021/12/allinone-product.png" alt="" width="1871" height="793" /></p>
<p><img class="wp-image-9014137 size-full aligncenter" style="border: 1px solid #674399" src="https://woocommerce.com/wp-content/uploads/2021/12/all-in-on-upload-3-1.png" alt="" width="1272" height="504" /></p>
<h2>Front-end view of products:</h2>
<p>With settings defined, the front-end view appears as below. It shows users what file types they can upload with the product, the maximum file size, the cost to upload files where applicable, and how to add a file note. Fees for file uploads are added to the cart as an additional purchase.</p>
<p><img class="wp-image-9014138 size-full aligncenter" style="border: 1px solid #674399" src="https://woocommerce.com/wp-content/uploads/2021/12/all-in-on-upload-4-1.png" alt="" width="1343" height="841" /></p>
<h2>Cart page with added files:</h2>
<p>The admin can display the file name and graphic icon of the uploaded file or the file name and a Click Link button to go to the file.</p>
<p>The following screenshot shows the file name and graphic icon. It also shows the cost of the file upload if a fee is charged.</p>
<p><img class="wp-image-9014139 size-full aligncenter" style="border: 1px solid #674399" src="https://woocommerce.com/wp-content/uploads/2021/12/all-in-on-upload-5-1.png" alt="" width="1357" height="805" /></p>
<h2>Cart after added files with only links displayed:</h2>
<p>The following screenshot shows the file name and a Click Link button to go to the file. It also shows the cost of the file upload if a fee is charged.</p>
<p><img class="wp-image-9014140 size-full aligncenter" style="border: 1px solid #674399" src="https://woocommerce.com/wp-content/uploads/2021/12/all-in-on-upload-6-1.png" alt="" width="1379" height="813" /></p>
<h2>Thank you page:</h2>
<p><img class="wp-image-9014141 size-full aligncenter" style="border: 1px solid #674399" src="https://woocommerce.com/wp-content/uploads/2021/12/all-in-on-upload-7-1.png" alt="" width="1387" height="677" /></p>
<h2>Order back-end page</h2>
<p>On the Order page in the back-end, admins can see uploaded files and download them to prepare custom orders.</p>
<p><img class="wp-image-18734000127113 size-full aligncenter" style="border: 1px solid #674399" src="https://woocommerce.com/wp-content/uploads/2021/12/screenshot-localhost-2022.02.25-17_53_48.png" alt="" width="1292" height="1044" /></p>
<h2>Settings and options</h2>
<p>Once the extension installed and actived, navigate to <em>WooCommerce > Upload Files Settings > Files Upload Addon for WooCommerce</em> in your WP Admin dashboard. Under General Settings, enable the extension by clicking Yes.</p>
<p>In the same dashboard, you can also choose to:</p>
<ul>
<li>Show file link or file</li>
<li>Show file note</li>
<li>Change the Add to Cart button text</li>
<li>Set file upload label text</li>
<li>Enable or disable the tooltip</li>
<li>Set tooltip position</li>
</ul>
<p><img class="wp-image-18734000116216 size-full aligncenter" style="border: 1px solid #674399" src="https://woocommerce.com/wp-content/uploads/2021/12/allinone-settings.png" alt="" width="1594" height="1767" /></p>
<h3>Compatibility</h3>
<p>This extension is compatible with many popular themes, and page builders, such as:</p>
<ul>
<li>Elementor Builder</li>
<li>WPBakery Builder</li>
<li>Divi Builder</li>
<li>Storefront Theme</li>
<li>Enfold Theme</li>
<li>Avada Theme</li>
<li>Woodmart Theme</li>
<li>Divi Theme</li>
<li>Flatsome Theme</li>
<li>Porto Theme</li>
<li>Xstore Theme</li>
<li>Shopkeeper</li>
</ul>
<h3>Extension translation</h3>
<p>The extension provides a user-friendly POT language file for easy translation into multiple languages.</p>

All in One Files Upload

<p>Allow customers to upload images and instructions for customizable products.</p>

Support Ticket System vs All in One Files Upload