<ul class="wccom-tick-list-primary">
<li>Users can submit general tickets for any issue</li>
<li>Customers can submit tickets for orders from their My Account pages</li>
<li>Guest users must create an account to submit tickets</li>
<li>A separate dashboard for customers to manage their tickets</li>
<li>Customers can see open and closed tickets from their dashboards</li>
<li>Customers can create a new ticket from their dashboards</li>
<li>Creates separate listing pages for support tickets</li>
</ul>
<hr />
<h2>Add an Effective Support Ticket System to Your Store</h2>
The Support Ticket System for WooCommerce plugin provides a seamless ticket system to manage general and order tickets. This plugin enables a Submit Ticket button in the order tab of the user’s My Account page, and customers can click this button to submit the order ticket. It creates a ticket dashboard where customers can follow up with you on previous tickets and create new tickets. Guest users can also submit a ticket after creating a store account.
The Support Ticket System for WooCommerce plugin creates a separate landing page for ticket submissions. You will receive general and order tickets in different tabs making it easy to manage both types of tickets. You can view each ticket, the user’s details and then answer them right away using the WYSWYG editor.
You can ask any type of questions on the ticket submission form using 11 types of fields including text, select boxes, radio buttons, etc. You can allow customers to upload files with tickets. Email notifications are sent to customers after ticket submissions and at ticket closings.
<h2>Features</h2>
<h3>Create general tickets</h3>
Allow customers to submit general tickets for any issue related to your online store.
<img class="aligncenter size-full wp-image-18734004083089" src="https://woocommerce.com/wp-content/uploads/2021/08/Create-general-tickets-2.png" alt="woocommerce support ticket system plugin" width="980" height="531" />
<h3>Get order tickets</h3>
The Support Ticket System for WooCommerce plugin allows your customers to submit order tickets from their My Account pages.
<img class="aligncenter size-full wp-image-18734004083092" src="https://woocommerce.com/wp-content/uploads/2021/08/Get-order-tickets-1.png" alt="woocommerce support ticket system plugin" width="980" height="505" />
<h3>Ask questions using 11 field types</h3>
You can ask customers multiple questions on the ticket submission form using 11 types of fields.
<img class="aligncenter size-full wp-image-18734004083095" src="https://woocommerce.com/wp-content/uploads/2021/08/Ask-questions-using-11-field-types-1.png" alt="woocommerce support ticket system plugin" width="980" height="469" />
<img class="aligncenter size-full wp-image-18734004083101" src="https://woocommerce.com/wp-content/uploads/2021/08/Ask-questions-Create-a-New-ticket.png" alt="woocommerce support ticket system plugin" width="980" height="525" />
<h3>Enable dashboard for customers and admins</h3>
The Support Ticket System for WooCommerce plugin enables an informative dashboard for you and customers to manage their tickets.
<img class="aligncenter size-full wp-image-18734004083103" src="https://woocommerce.com/wp-content/uploads/2021/08/Enable-dashboard-for-Admin.png" alt="woocommerce support ticket system plugin" width="980" height="478" />
<img class="aligncenter size-full wp-image-18734004083108" src="https://woocommerce.com/wp-content/uploads/2021/08/Enable-dashboard-for-customers.png" alt="woocommerce support ticket system plugin" width="980" height="537" />
<h3>Communicate with customers</h3>
You and the customer can communicate with each other from the support dashboard associates with the ticket.
<img class="aligncenter size-full wp-image-18734004083110" src="https://woocommerce.com/wp-content/uploads/2021/08/Communicate-with-customers-1.png" alt="woocommerce support ticket system plugin" width="980" height="516" />
<h3>Separate landing page for support tickets</h3>
The Support Ticket System for WooCommerce plugin creates a separate landing page for customers to submit tickets.
<img class="aligncenter size-full wp-image-18734004083116" src="https://woocommerce.com/wp-content/uploads/2021/08/Separate-landing-page-for-support-tickets-1.png" alt="woocommerce support ticket system plugin" width="980" height="364" />
<h3>Customers can upload files</h3>
You can allow your customers to upload a file with the ticket.
<img class="aligncenter size-full wp-image-18734004083118" src="https://woocommerce.com/wp-content/uploads/2021/08/Customers-can-upload-files-1.png" alt="woocommerce support ticket system plugin" width="980" height="523" />
<h3>Create separate tabs for general and order tickets</h3>
There are separate tabs for general and order tickets on the admin panel. So, you can manage both types of tickets easily.
<img class="aligncenter size-full wp-image-18734004083120" src="https://woocommerce.com/wp-content/uploads/2021/08/Create-separate-tabs-for-general-and-order-tickets-1.png" alt="woocommerce support ticket system plugin" width="980" height="505" />
<h3>Open or close tickets</h3>
The Support Ticket System for WooCommerce plugin allows you and customers to open and close tickets at any time.
<img class="aligncenter size-full wp-image-18734004083121" src="https://woocommerce.com/wp-content/uploads/2021/08/Open-or-close-tickets-1.png" alt="woocommerce support ticket system plugin" width="980" height="513" />
<h3>Send email notifications</h3>
This extension automatically sends email notifications to customers at the opening or closing of tickets.
<img class="aligncenter size-full wp-image-18734004083124" src="https://woocommerce.com/wp-content/uploads/2021/08/Send-email-notifications-1.png" alt="woocommerce support ticket system plugin" width="980" height="430" />
<h2>Advantages</h2>
<ul>
<li>Improves the customer experience by providing a proper ticket system to resolve any issues.</li>
<li>You can ask for feedback after resolving customer issues with a seamless support ticket system.</li>
<li>Increases trust in your customer service.</li>
<li>It makes it easy for your support team to manage and answer tickets promptly.</li>
</ul>

Support Ticket System

This extension provides a seamless support ticket system for general and order issues regarding your store, products, or services.

This WooCommerce Registration Fields extension lets you collect extra information from your customers by adding custom fields to your registration form. Supports dropdowns, multi-select options, checkboxes, file uploads, dates, 12 other field types. 
Add dependable fields to keep your registration form clean and display fields only when the relevant field is selected. Display fields on “My Account” page, and make them either required or optional.
You can also add a “user roles” dropdown menu to registration forms to let the customers select an appropriate role during registration — you can choose to display all or just specific user roles in the dropdown. Auto-approve new user registrations, or do it manually, which is particularly handy if you need to validate B2B customers before allowing them to log in and place orders. Tag fields with specific user roles and show them only when a customer selects a specific role from dropdown.
<div class="woo-sc-box normal">Custom User Registration Fields is also available in our <a href="https://woocommerce.com/products/b2b-for-woocommerce/">B2B extension for WooCommerce</a> – an ultimate wholesale solution.</div>
 
<h2>Key features of WooCommerce Registration Extension</h2>
<ul>
<li>Add unlimited extra fields to your WooCommerce registration form</li>
<li>Show field data on a user’s “My Account” page and in registration emails</li>
<li>Choose from 17 field types</li>
<li>Show specific or all custom fields in admin order detail page and order email</li>
<li>Choose whether to display a “user roles” dropdown menu on your registration form</li>
<li>Display all or specific user roles in the dropdown</li>
<li>Auto or manually approve all user or specific users based on their selected user roles</li>
<li>Send automated email notifications to admins and customers</li>
<li>Compatible with all third-party user role extensions</li>
<li>Add fields dependable to user roles</li>
<li>Enable default registration fields</li>
<li>Option to hide field from customer view and use it as admin information field in wp-admin user detail page.</li>
<li>Allow customers to update their user role from my account page</li>
<li>Enable admin notification when customer edit their fields data from my account page.</li>
<li>Add dependable registration fields (New)</li>
</ul>
<div class="woo-sc-box normal">Want to add dependable fields and show them on checkout as well? Try our  <a href="https://woocommerce.com/products/custom-fields-for-woocommerce/">Custom Fields for WooCommerce</a> extension.</div>
 
<h2>Add multiple custom registration fields</h2>
You can add multiple fields and position them anywhere on your user signup form. If WooCommerce is active on your site, the fields will be displayed on WooCommerce registration form; if WooCommerce is inactive, the same fields will display on the WordPress registration form.
<img class="alignnone wp-image-4971223 size-full" src="https://woocommerce.com/wp-content/uploads/2019/10/WooCommerce-Custom-Checkout-Fields.png" alt="WooCommerce Custom Checkout Fields" width="832" height="1017" />
When creating a new field, you can add custom labels, placeholders, and descriptions for each one, and specify whether the is field required or optional. You can also make the field read-only, so customers can’t change the data they enter after registration.
<img class="alignnone size-full wp-image-5000664" src="https://woocommerce.com/wp-content/uploads/2019/10/05_Wordpress-Registration-fields-1-1.png" alt="" width="980" height="679" />
<h2>Add dependable fields:</h2>
Add dependable registration fields to keep your registration form clean. Show additional field only when specific proceeding field values are selected.
<img class="alignnone size-full wp-image-18734002809786" src="https://woocommerce.com/wp-content/uploads/2019/10/Dependable-registration-fields.gif" alt="" width="728" height="510" />
<h2>B2B registrations:</h2>
This WooCommerce Registration Extension can act as a full-fledged B2B registration solution that allows you to register both general and B2B customers using default WooCommerce registration form. You can add fields dependable to user roles. For example, If you have created “Company”, “Retailer” and Wholesale user roles, you can create different types of fields for all of these user roles. You can show company name and VAT number when a user selects “company” role from the dropdown and show business name and address when a user selects “retailer” role from the dropdown during registration.
<div class="woo-sc-box normal">If you want to create separate registration forms for different user roles. Try our <a href="https://woocommerce.com/products/custom-registration-forms-builder/">Custom Registration Forms Builder</a>.</div>
<img class="alignnone size-full wp-image-5220999" src="https://woocommerce.com/wp-content/uploads/2019/10/Fields-Dependable-to-Roles.gif" alt="Fields Dependable to Roles" width="834" height="731" />
<h2>Supported custom field types</h2>
WooCommerce Custom Registration Fields extension provides 14 field types, so you can collect any type of information from customers. 
<ol>
<li style="font-weight: 400">Text</li>
<li style="font-weight: 400">TextArea</li>
<li style="font-weight: 400">Email</li>
<li style="font-weight: 400">Selectbox</li>
<li style="font-weight: 400">Multi-selectbox</li>
<li style="font-weight: 400">Checkbox</li>
<li>Multi-Checkbox</li>
<li style="font-weight: 400">Radio Button</li>
<li style="font-weight: 400">Number</li>
<li style="font-weight: 400">Password (Accept secret input)</li>
<li style="font-weight: 400">File Upload (Limit file types and size)</li>
<li style="font-weight: 400">Color Picker</li>
<li style="font-weight: 400">Date Picker (Calendar)</li>
<li style="font-weight: 400">Time Picker</li>
<li style="font-weight: 400">Google reCaptcha</li>
<li>Heading Field</li>
<li>Description (Message display only)</li>
</ol>
<h2>Enable default registration & billing fields</h2>
WooCommerce offers 10 different billing fields that you can choose to display on your registration form. With this extension, you can enable these fields in a few clicks – no code required. The default fields include,
<ul>
<li style="font-weight: 400">First Name</li>
<li style="font-weight: 400">Last Name</li>
<li style="font-weight: 400">Company</li>
<li style="font-weight: 400">Country</li>
<li style="font-weight: 400">Street Address</li>
<li style="font-weight: 400">Address 2</li>
<li style="font-weight: 400">State/County</li>
<li style="font-weight: 400">Town/City</li>
<li style="font-weight: 400">Postcode/Zipcode</li>
<li style="font-weight: 400">Phone</li>
</ul>
Once enabled, if a customer has already filled these fields on the registration page, the extension will automatically fill the fields data in the billing section on checkout page. While enabling any of the above fields, our extension allows you to customize the following details,
<ul>
<li style="font-weight: 400">Field Label</li>
<li style="font-weight: 400">Placeholder</li>
<li style="font-weight: 400">Field Description/Message</li>
<li style="font-weight: 400">Optional or Required</li>
<li style="font-weight: 400">Sort Order</li>
<li style="font-weight: 400">Field Width</li>
</ul>
<img class="alignnone size-full wp-image-5683263" src="https://woocommerce.com/wp-content/uploads/2019/10/Default-Registration-Fields.png" alt="" width="694" height="1118" />
<h2>Show fields on checkout under account section:</h2>
If you have enabled registrations during the checkout, the same registration fields will be displayed under the account creation section on the checkout page. However, there are some technical limitations. Please see the <a href="https://woocommerce.com/document/custom-user-registration-fields/">documentation</a> for more details.
<img class="alignnone size-full wp-image-5683264" src="https://woocommerce.com/wp-content/uploads/2019/10/Fields-on-checkout-page.png" alt="" width="877" height="719" />
<h2>Show User Roles dropdown on registration form</h2>
WooCommerce Registration extension also enables you to display a “user roles” dropdown on your registration form. Your customers can select the most suitable role for themselves during registration. Display all or specific user roles in the dropdown, and choose manual and auto-approval for each user role.
<img class="alignnone size-full wp-image-4971224" src="https://woocommerce.com/wp-content/uploads/2019/10/User-Role-Dropdown.png" alt="User Role Dropdown" width="863" height="691" />
<h2>Validate new users registrations</h2>
Manually approval for new user registrations is a handy feature that facilitates B2B commerce. If applied to all user roles, no customer will be able to log in until you validate them.
<img class="alignnone size-full wp-image-4971222" src="https://woocommerce.com/wp-content/uploads/2019/10/Manual-Account-Approval.png" alt="" width="849" height="641" />
<h3>Showing field data in “My Account”</h3>
The field data is also included in on customers’ “My Account” pages for future reference. The store admin can keep fields editable, or make them read-only to stop customers from making any changes.
<img class="alignnone size-full wp-image-4971225" src="https://woocommerce.com/wp-content/uploads/2019/10/WooCommerce-Custom-Fields-in-My-Account.png" alt="WooCommerce Custom Fields in My Account" width="832" height="869" />
<h3>Showing fields in admin panel:</h3>
Store admin can view the field data from the admin dashboard under the user detail page. The fields displayed together under the heading “Custom Fields”. The admin can edit and change field data if needed.
<img class="alignnone size-full wp-image-5777938" src="https://woocommerce.com/wp-content/uploads/2019/10/Custom-Fields-in-Admin-Panel.png" alt="Custom Fields in Admin Panel" width="861" height="806" />
Fields data in order detail page:
You can show custom fields data in the admin order detail page and order emails.
<img class="alignnone size-full wp-image-6018672" src="https://woocommerce.com/wp-content/uploads/2019/10/Fields-in-admin-order-detail-page.png" alt="Fields in admin order detail page" width="970" height="604" />
<h3>Email notifications for admins and customers</h3>
WooCommerce Registration Fields extension automatically sends email notifications to both admin and customers to keep them up-to-date about their registration and their account approval status. There are three customizable notifications and email alerts:
<ul>
<li style="list-style-type: none">
<ul>
<li>Post-registration</li>
</ul>
</li>
</ul>
<ul>
<li>When a user attempts to log in and the registration is still awaiting manual validation</li>
<li>When an account is created and manual approval is required</li>
<li>When an account is approved or denied</li>
</ul>
<h2>FAQs</h2>
Can I show fields on billing, shipping & payment section?
No, it’s a registration fields plugin that shows field only on default WooCommerce user registration form. If you have enabled user registration during checkout, these fields will be displayed on the checkout page under “account creation” section only. You cannot show these fields anywhere else on your checkout page.
Can I show fields every time during the checkout processing to get order related information?
No, these fields are displayed only once, if the customer has already filled these fields before and now he/she making a new order as a registered customer, these fields will not be displayed again.
Can we add fields to admin order detail page and order email?
Yes, you can choose to display specific or all custom fields in admin order detail page and order emails sent to admin and customer.
Does the plugin save fields on my account page?
Yes, your customer can find these finds in “My Account” page
Can I create multiple registration forms using this plugin?
No, this plugin only adds fields to the default WooCommerce registration form. If you want to create multiple registration forms for different user roles, buy our <a href="https://woocommerce.com/products/custom-registration-forms-builder/">Custom Registration Forms Builder</a>.
Can I add registration form anywhere using a shortcode or hook?
No, this plugin provides no shortcode to add form. The fields are automatically embedded within the default user registration form.
Where can I find the additional fields data once filled by the customer?
Admin can see the additional fields data from the backend in the user detail page.
Can we add confirm password field?
Unfortunately, it’s not possible to add confirm password field.

Custom User Registration Fields

Add custom registration fields to collect additional information from your customers. Display user roles dropdown and validate new user registrations. Supports 19 fields types.

Support Ticket System vs Custom User Registration Fields