<ul class="wccom-tick-list-primary">
<li><strong><strong>Users can submit general tickets for any issue</strong></strong></li>
<li><strong><strong>Customers can submit tickets for orders from their My Account pages</strong></strong></li>
<li><strong><strong>Guest users must create an account to submit tickets</strong></strong></li>
<li><strong><strong>A separate dashboard for customers to manage their tickets</strong></strong></li>
<li><strong><strong>Customers can see open and closed tickets from their dashboards</strong></strong></li>
<li><strong><strong>Customers can create a new ticket from their dashboards</strong></strong></li>
<li><strong><strong>Creates separate listing pages for support tickets</strong></strong></li>
</ul>
<hr />
<h2><strong>Add an Effective Support Ticket System to Your Store</strong></h2>
<p>The<strong> Support Ticket System for WooCommerce </strong>plugin provides a seamless ticket system to manage general and order tickets. This plugin enables a Submit Ticket button in the order tab of the user’s My Account page, and customers can click this button to submit the order ticket. It creates a ticket dashboard where customers can follow up with you on previous tickets and create new tickets. Guest users can also submit a ticket after creating a store account.</p>
<p>The<strong> Support Ticket System for WooCommerce </strong>plugin creates a separate landing page for ticket submissions. You will receive general and order tickets in different tabs making it easy to manage both types of tickets. You can view each ticket, the user’s details and then answer them right away using the WYSWYG editor.</p>
<p>You can ask any type of questions on the ticket submission form using 11 types of fields including text, select boxes, radio buttons, etc. You can allow customers to upload files with tickets. Email notifications are sent to customers after ticket submissions and at ticket closings.</p>
<h2><strong>Features</strong></h2>
<h3><strong>Create general tickets</strong></h3>
<p>Allow customers to submit general tickets for any issue related to your online store.</p>
<p><img class="aligncenter size-full wp-image-18734004083089" src="https://woocommerce.com/wp-content/uploads/2021/08/Create-general-tickets-2.png" alt="woocommerce support ticket system plugin" width="980" height="531" /></p>
<h3><strong>Get order tickets</strong></h3>
<p>The<strong> Support Ticket System for WooCommerce </strong>plugin allows your customers to submit order tickets from their My Account pages.</p>
<p><img class="aligncenter size-full wp-image-18734004083092" src="https://woocommerce.com/wp-content/uploads/2021/08/Get-order-tickets-1.png" alt="woocommerce support ticket system plugin" width="980" height="505" /></p>
<h3><strong>Ask questions using 11 field types</strong></h3>
<p>You can ask customers multiple questions on the ticket submission form using 11 types of fields.</p>
<p><img class="aligncenter size-full wp-image-18734004083095" src="https://woocommerce.com/wp-content/uploads/2021/08/Ask-questions-using-11-field-types-1.png" alt="woocommerce support ticket system plugin" width="980" height="469" /></p>
<p><img class="aligncenter size-full wp-image-18734004083101" src="https://woocommerce.com/wp-content/uploads/2021/08/Ask-questions-Create-a-New-ticket.png" alt="woocommerce support ticket system plugin" width="980" height="525" /></p>
<h3><strong>Enable dashboard for customers and admins</strong></h3>
<p>The<strong> Support Ticket System for WooCommerce</strong> plugin enables an informative dashboard for you and customers to manage their tickets.</p>
<p><img class="aligncenter size-full wp-image-18734004083103" src="https://woocommerce.com/wp-content/uploads/2021/08/Enable-dashboard-for-Admin.png" alt="woocommerce support ticket system plugin" width="980" height="478" /></p>
<p><img class="aligncenter size-full wp-image-18734004083108" src="https://woocommerce.com/wp-content/uploads/2021/08/Enable-dashboard-for-customers.png" alt="woocommerce support ticket system plugin" width="980" height="537" /></p>
<h3><strong>Communicate with customers</strong></h3>
<p>You and the customer can communicate with each other from the support dashboard associates with the ticket.</p>
<p><img class="aligncenter size-full wp-image-18734004083110" src="https://woocommerce.com/wp-content/uploads/2021/08/Communicate-with-customers-1.png" alt="woocommerce support ticket system plugin" width="980" height="516" /></p>
<h3><strong>Separate landing page for support tickets</strong></h3>
<p>The<strong> Support Ticket System for WooCommerce </strong>plugin creates a separate landing page for customers to submit tickets.</p>
<p><img class="aligncenter size-full wp-image-18734004083116" src="https://woocommerce.com/wp-content/uploads/2021/08/Separate-landing-page-for-support-tickets-1.png" alt="woocommerce support ticket system plugin" width="980" height="364" /></p>
<h3><strong>Customers can upload files</strong></h3>
<p>You can allow your customers to upload a file with the ticket.</p>
<p><img class="aligncenter size-full wp-image-18734004083118" src="https://woocommerce.com/wp-content/uploads/2021/08/Customers-can-upload-files-1.png" alt="woocommerce support ticket system plugin" width="980" height="523" /></p>
<h3><strong>Create separate tabs for general and order tickets</strong></h3>
<p>There are separate tabs for general and order tickets on the admin panel. So, you can manage both types of tickets easily.</p>
<p><img class="aligncenter size-full wp-image-18734004083120" src="https://woocommerce.com/wp-content/uploads/2021/08/Create-separate-tabs-for-general-and-order-tickets-1.png" alt="woocommerce support ticket system plugin" width="980" height="505" /></p>
<h3><strong>Open or close tickets</strong></h3>
<p>The <strong>Support Ticket System for WooCommerce</strong> plugin allows you and customers to open and close tickets at any time.</p>
<p><img class="aligncenter size-full wp-image-18734004083121" src="https://woocommerce.com/wp-content/uploads/2021/08/Open-or-close-tickets-1.png" alt="woocommerce support ticket system plugin" width="980" height="513" /></p>
<h3><strong>Send email notifications</strong></h3>
<p>This extension automatically sends email notifications to customers at the opening or closing of tickets.</p>
<p><img class="aligncenter size-full wp-image-18734004083124" src="https://woocommerce.com/wp-content/uploads/2021/08/Send-email-notifications-1.png" alt="woocommerce support ticket system plugin" width="980" height="430" /></p>
<h2><strong>Advantages</strong></h2>
<ul>
<li>Improves the customer experience by providing a proper ticket system to resolve any issues.</li>
<li>You can ask for feedback after resolving customer issues with a seamless support ticket system.</li>
<li>Increases trust in your customer service.</li>
<li>It makes it easy for your support team to manage and answer tickets promptly.</li>
</ul>

Support Ticket System

<p>This extension provides a seamless support ticket system for general and order issues regarding your store, products, or services.</p>

<ul class="wccom-tick-list-primary">
<li><span style=", sans-serif;font-size: 17.0439px;font-weight: 600;letter-spacing: -0.02em">Centralized Customer Dashboard</span></li>
<li><span style=", sans-serif;font-size: 17.0439px;font-weight: 600;letter-spacing: -0.02em">Customer Info Sidebar</span></li>
<li><span style=", sans-serif;font-size: 17.0439px;font-weight: 600;letter-spacing: -0.02em">Order History at a Glance</span></li>
<li><span style=", sans-serif;font-size: 17.0439px;font-weight: 600;letter-spacing: -0.02em">Customer Lifetime Value (CLV)</span></li>
<li><span style=", sans-serif;font-size: 17.0439px;font-weight: 600;letter-spacing: -0.02em">Subscription Management </span></li>
<li>
<h3 class="text-xl font-bold text-gray-900 mb-3">License Tracking</h3>
</li>
<li>
<h3 class="text-xl font-bold text-gray-900 mb-3">HelpScout Integration</h3>
</li>
<li>
<h3 class="text-xl font-bold text-gray-900 mb-3">Intercom Integration</h3>
</li>
<li>
<h3 class="text-xl font-bold text-gray-900 mb-3">Affiliate Tracking</h3>
</li>
<li>
<h3 class="text-xl font-bold text-gray-900 mb-3">Search Customers Instantly</h3>
</li>
<li>
<h3 class="text-xl font-bold text-gray-900 mb-3">Access from Orders List</h3>
</li>
<li>
<h3 class="text-xl font-bold text-gray-900 mb-3">Lightweight & Performant</h3>
</li>
</ul>
<hr class="wccom-product-heading__hr" />
<h2 class="text-3xl lg:text-4xl font-extrabold text-gray-900 mb-4">Features</h2>
<p class="text-xl text-gray-600">A complete customer profile — accessible from anywhere in WooCommerce.</p>
<div class="border border-gray-100 rounded-2xl p-8 shadow-sm hover:shadow-md transition-shadow duration-300 group">
<h3 class="text-xl font-bold text-gray-900 mb-3">Centralized Customer Dashboard</h3>
<p class="text-gray-600 leading-relaxed">A dedicated Customer Info page under WooCommerce with full customer details, orders, subscriptions, and support data in one view.</p>
</div>
<div class="border border-gray-100 rounded-2xl p-8 shadow-sm hover:shadow-md transition-shadow duration-300 group">
<div class="w-12 h-12 bg-blue-50 rounded-xl flex items-center justify-center mb-6 group-hover:bg-blue-600 transition-colors duration-300"></div>
<h3 class="text-xl font-bold text-gray-900 mb-3">Customer Info Sidebar</h3>
<p class="text-gray-600 leading-relaxed">Open a quick-view sidebar directly from the Orders List or Order Details page — full context without navigating away.</p>
</div>
<div class="border border-gray-100 rounded-2xl p-8 shadow-sm hover:shadow-md transition-shadow duration-300 group">
<div class="w-12 h-12 bg-blue-50 rounded-xl flex items-center justify-center mb-6 group-hover:bg-blue-600 transition-colors duration-300"></div>
<h3 class="text-xl font-bold text-gray-900 mb-3">Order History at a Glance</h3>
<p class="text-gray-600 leading-relaxed">View complete order history for any customer — order dates, statuses, totals, item details — all from one location.</p>
</div>
<div class="border border-gray-100 rounded-2xl p-8 shadow-sm hover:shadow-md transition-shadow duration-300 group">
<div class="w-12 h-12 bg-blue-50 rounded-xl flex items-center justify-center mb-6 group-hover:bg-blue-600 transition-colors duration-300"></div>
<h3 class="text-xl font-bold text-gray-900 mb-3">Customer Lifetime Value (CLV)</h3>
<p class="text-gray-600 leading-relaxed">See total revenue generated by each customer. Identify and prioritize high-value customers for targeted retention.</p>
</div>
<div class="border border-gray-100 rounded-2xl p-8 shadow-sm hover:shadow-md transition-shadow duration-300 group">
<div class="w-12 h-12 bg-blue-50 rounded-xl flex items-center justify-center mb-6 group-hover:bg-blue-600 transition-colors duration-300"></div>
<h3 class="text-xl font-bold text-gray-900 mb-3">Subscription Management</h3>
<p class="text-gray-600 leading-relaxed">View active subscriptions, next renewal dates, and auto-renew status per customer. Compatible with WooCommerce Subscriptions.</p>
</div>
<div class="border border-gray-100 rounded-2xl p-8 shadow-sm hover:shadow-md transition-shadow duration-300 group">
<div class="w-12 h-12 bg-blue-50 rounded-xl flex items-center justify-center mb-6 group-hover:bg-blue-600 transition-colors duration-300"></div>
<h3 class="text-xl font-bold text-gray-900 mb-3">License Tracking</h3>
<p class="text-gray-600 leading-relaxed">With WooCommerce API Manager, view total licenses, active licenses, and connected stores per customer.</p>
</div>
<div class="border border-gray-100 rounded-2xl p-8 shadow-sm hover:shadow-md transition-shadow duration-300 group">
<div class="w-12 h-12 bg-blue-50 rounded-xl flex items-center justify-center mb-6 group-hover:bg-blue-600 transition-colors duration-300"></div>
<h3 class="text-xl font-bold text-gray-900 mb-3">HelpScout Integration</h3>
<p class="text-gray-600 leading-relaxed">View HelpScout support tickets and past conversations directly inside the Customer Info dashboard.</p>
</div>
<div class="border border-gray-100 rounded-2xl p-8 shadow-sm hover:shadow-md transition-shadow duration-300 group">
<div class="w-12 h-12 bg-blue-50 rounded-xl flex items-center justify-center mb-6 group-hover:bg-blue-600 transition-colors duration-300"></div>
<h3 class="text-xl font-bold text-gray-900 mb-3">Intercom Integration</h3>
<p class="text-gray-600 leading-relaxed">Access Intercom conversations and customer interactions from within WooCommerce for faster support.</p>
</div>
<div class="border border-gray-100 rounded-2xl p-8 shadow-sm hover:shadow-md transition-shadow duration-300 group">
<div class="w-12 h-12 bg-blue-50 rounded-xl flex items-center justify-center mb-6 group-hover:bg-blue-600 transition-colors duration-300"></div>
<h3 class="text-xl font-bold text-gray-900 mb-3">Affiliate Tracking</h3>
<p class="text-gray-600 leading-relaxed">With Affiliate for WooCommerce, view referral counts, conversion rates, revenue, and commission status per customer.</p>
</div>
<div class="border border-gray-100 rounded-2xl p-8 shadow-sm hover:shadow-md transition-shadow duration-300 group">
<div class="w-12 h-12 bg-blue-50 rounded-xl flex items-center justify-center mb-6 group-hover:bg-blue-600 transition-colors duration-300"></div>
<h3 class="text-xl font-bold text-gray-900 mb-3">Search Customers Instantly</h3>
<p class="text-gray-600 leading-relaxed">Search by name or email from the dashboard or sidebar. Jump to any customer profile in seconds.</p>
</div>
<div class="border border-gray-100 rounded-2xl p-8 shadow-sm hover:shadow-md transition-shadow duration-300 group">
<div class="w-12 h-12 bg-blue-50 rounded-xl flex items-center justify-center mb-6 group-hover:bg-blue-600 transition-colors duration-300"></div>
<h3 class="text-xl font-bold text-gray-900 mb-3">Access from Orders List</h3>
<p class="text-gray-600 leading-relaxed">Open the Customer Info sidebar directly from the Actions column on the Orders List — one click to full context.</p>
</div>
<div class="border border-gray-100 rounded-2xl p-8 shadow-sm hover:shadow-md transition-shadow duration-300 group">
<div class="w-12 h-12 bg-blue-50 rounded-xl flex items-center justify-center mb-6 group-hover:bg-blue-600 transition-colors duration-300"></div>
<h3 class="text-xl font-bold text-gray-900 mb-3">Lightweight & Performant</h3>
<p class="text-gray-600 leading-relaxed">Customer data loads only when requested — no impact on store speed or admin performance. Optimized for HPOS.</p>
</div>
<h2 class="text-4xl font-black text-gray-900 mb-4">Built for Teams That Live in WooCommerce</h2>
<p class="text-lg text-gray-500 font-medium">Whoever needs fast, full customer context — Customer Info delivers it instantly.</p>
<div class="group p-8 rounded-3xl border border-gray-50 hover:bg-gray-50/50 hover:border-blue-600/20 transition-all">
<h4 class="text-base font-black text-gray-900 mb-3">Support Teams</h4>
<p class="text-sm text-gray-500 font-medium leading-relaxed">Get full customer context — orders, subscriptions, support history — before responding. Resolve tickets faster.</p>
</div>
<div class="group p-8 rounded-3xl border border-gray-50 hover:bg-gray-50/50 hover:border-blue-600/20 transition-all">
<div class="w-12 h-12 bg-blue-600/5 rounded-2xl flex items-center justify-center text-blue-600 mb-6 group-hover:bg-blue-600 group-hover:text-white transition-colors"></div>
<h4 class="text-base font-black text-gray-900 mb-3">Store Managers</h4>
<p class="text-sm text-gray-500 font-medium leading-relaxed">See lifetime value and order history at a glance. Make informed decisions on every customer interaction.</p>
</div>
<div class="group p-8 rounded-3xl border border-gray-50 hover:bg-gray-50/50 hover:border-blue-600/20 transition-all">
<div class="w-12 h-12 bg-blue-600/5 rounded-2xl flex items-center justify-center text-blue-600 mb-6 group-hover:bg-blue-600 group-hover:text-white transition-colors"></div>
<h4 class="text-base font-black text-gray-900 mb-3">Account Managers</h4>
<p class="text-sm text-gray-500 font-medium leading-relaxed">Track high-value customers, their subscriptions, licenses, and affiliate activity from one dashboard.</p>
</div>
<div class="group p-8 rounded-3xl border border-gray-50 hover:bg-gray-50/50 hover:border-blue-600/20 transition-all">
<div class="w-12 h-12 bg-blue-600/5 rounded-2xl flex items-center justify-center text-blue-600 mb-6 group-hover:bg-blue-600 group-hover:text-white transition-colors"></div>
<h4 class="text-base font-black text-gray-900 mb-3">SaaS & License Sellers</h4>
<p class="text-sm text-gray-500 font-medium leading-relaxed">With API Manager integration, monitor licenses and connected stores per customer instantly.</p>
</div>
<div class="group p-8 rounded-3xl border border-gray-50 hover:bg-gray-50/50 hover:border-blue-600/20 transition-all">
<div class="w-12 h-12 bg-blue-600/5 rounded-2xl flex items-center justify-center text-blue-600 mb-6 group-hover:bg-blue-600 group-hover:text-white transition-colors"></div>
<h4 class="text-base font-black text-gray-900 mb-3">Affiliate Program Managers</h4>
<p class="text-sm text-gray-500 font-medium leading-relaxed">Track referral counts, conversions, and commissions per customer alongside their order data.</p>
</div>
<div class="group p-8 rounded-3xl border border-gray-50 hover:bg-gray-50/50 hover:border-blue-600/20 transition-all">
<div class="w-12 h-12 bg-blue-600/5 rounded-2xl flex items-center justify-center text-blue-600 mb-6 group-hover:bg-blue-600 group-hover:text-white transition-colors"></div>
<h4 class="text-base font-black text-gray-900 mb-3">Customer Success Teams</h4>
<p class="text-sm text-gray-500 font-medium leading-relaxed">Spot at-risk subscriptions and high-value VIPs to prioritize retention and proactive outreach.</p>
</div>
<h2 class="text-2xl font-bold text-gray-900 mb-2">Compatibility & Integrations</h2>
<p class="text-gray-600">Built to work with the tools you already use.</p>
<div class="bg-gray-50 rounded-xl p-6 text-center border border-gray-100 hover:border-indigo-100 hover:shadow-sm transition-all">
<h3 class="font-bold text-gray-900 mb-2 text-sm">WooCommerce Subscriptions</h3>
<p class="text-xs text-gray-500 leading-relaxed">View and manage subscription details per customer</p>
</div>
<div class="bg-gray-50 rounded-xl p-6 text-center border border-gray-100 hover:border-indigo-100 hover:shadow-sm transition-all">
<div class="w-10 h-10 bg-white rounded-lg flex items-center justify-center mx-auto mb-4 shadow-sm"></div>
<h3 class="font-bold text-gray-900 mb-2 text-sm">WooCommerce API Manager</h3>
<p class="text-xs text-gray-500 leading-relaxed">Track licenses and connected stores</p>
</div>
<div class="bg-gray-50 rounded-xl p-6 text-center border border-gray-100 hover:border-indigo-100 hover:shadow-sm transition-all">
<div class="w-10 h-10 bg-white rounded-lg flex items-center justify-center mx-auto mb-4 shadow-sm"></div>
<h3 class="font-bold text-gray-900 mb-2 text-sm">HelpScout</h3>
<p class="text-xs text-gray-500 leading-relaxed">View support tickets and conversations</p>
</div>
<div class="bg-gray-50 rounded-xl p-6 text-center border border-gray-100 hover:border-indigo-100 hover:shadow-sm transition-all">
<div class="w-10 h-10 bg-white rounded-lg flex items-center justify-center mx-auto mb-4 shadow-sm"></div>
<h3 class="font-bold text-gray-900 mb-2 text-sm">Intercom</h3>
<p class="text-xs text-gray-500 leading-relaxed">Access customer chat history and interactions</p>
</div>
<div class="bg-gray-50 rounded-xl p-6 text-center border border-gray-100 hover:border-indigo-100 hover:shadow-sm transition-all">
<div class="w-10 h-10 bg-white rounded-lg flex items-center justify-center mx-auto mb-4 shadow-sm"></div>
<h3 class="font-bold text-gray-900 mb-2 text-sm">Affiliate for WooCommerce</h3>
<p class="text-xs text-gray-500 leading-relaxed">Track referrals, revenue, and commissions</p>
</div>

Customer Info

<p>Introducing <b>Customer Info</b>, a robust and intuitive WooCommerce plugin designed to simplify customer management. Store owners can effortlessly access detailed customer data, orders, subscription statuses, and support interactions—all centralized in a single, user-friendly dashboard.</p>

Support Ticket System vs Customer Info