<ul class="wccom-tick-list-primary">
<li>Users can submit general tickets for any issue</li>
<li>Customers can submit tickets for orders from their My Account pages</li>
<li>Guest users must create an account to submit tickets</li>
<li>A separate dashboard for customers to manage their tickets</li>
<li>Customers can see open and closed tickets from their dashboards</li>
<li>Customers can create a new ticket from their dashboards</li>
<li>Creates separate listing pages for support tickets</li>
</ul>
<hr />
<h2>Add an Effective Support Ticket System to Your Store</h2>
The Support Ticket System for WooCommerce plugin provides a seamless ticket system to manage general and order tickets. This plugin enables a Submit Ticket button in the order tab of the user’s My Account page, and customers can click this button to submit the order ticket. It creates a ticket dashboard where customers can follow up with you on previous tickets and create new tickets. Guest users can also submit a ticket after creating a store account.
The Support Ticket System for WooCommerce plugin creates a separate landing page for ticket submissions. You will receive general and order tickets in different tabs making it easy to manage both types of tickets. You can view each ticket, the user’s details and then answer them right away using the WYSWYG editor.
You can ask any type of questions on the ticket submission form using 11 types of fields including text, select boxes, radio buttons, etc. You can allow customers to upload files with tickets. Email notifications are sent to customers after ticket submissions and at ticket closings.
<h2>Features</h2>
<h3>Create general tickets</h3>
Allow customers to submit general tickets for any issue related to your online store.
<img class="aligncenter size-full wp-image-18734004083089" src="https://woocommerce.com/wp-content/uploads/2021/08/Create-general-tickets-2.png" alt="woocommerce support ticket system plugin" width="980" height="531" />
<h3>Get order tickets</h3>
The Support Ticket System for WooCommerce plugin allows your customers to submit order tickets from their My Account pages.
<img class="aligncenter size-full wp-image-18734004083092" src="https://woocommerce.com/wp-content/uploads/2021/08/Get-order-tickets-1.png" alt="woocommerce support ticket system plugin" width="980" height="505" />
<h3>Ask questions using 11 field types</h3>
You can ask customers multiple questions on the ticket submission form using 11 types of fields.
<img class="aligncenter size-full wp-image-18734004083095" src="https://woocommerce.com/wp-content/uploads/2021/08/Ask-questions-using-11-field-types-1.png" alt="woocommerce support ticket system plugin" width="980" height="469" />
<img class="aligncenter size-full wp-image-18734004083101" src="https://woocommerce.com/wp-content/uploads/2021/08/Ask-questions-Create-a-New-ticket.png" alt="woocommerce support ticket system plugin" width="980" height="525" />
<h3>Enable dashboard for customers and admins</h3>
The Support Ticket System for WooCommerce plugin enables an informative dashboard for you and customers to manage their tickets.
<img class="aligncenter size-full wp-image-18734004083103" src="https://woocommerce.com/wp-content/uploads/2021/08/Enable-dashboard-for-Admin.png" alt="woocommerce support ticket system plugin" width="980" height="478" />
<img class="aligncenter size-full wp-image-18734004083108" src="https://woocommerce.com/wp-content/uploads/2021/08/Enable-dashboard-for-customers.png" alt="woocommerce support ticket system plugin" width="980" height="537" />
<h3>Communicate with customers</h3>
You and the customer can communicate with each other from the support dashboard associates with the ticket.
<img class="aligncenter size-full wp-image-18734004083110" src="https://woocommerce.com/wp-content/uploads/2021/08/Communicate-with-customers-1.png" alt="woocommerce support ticket system plugin" width="980" height="516" />
<h3>Separate landing page for support tickets</h3>
The Support Ticket System for WooCommerce plugin creates a separate landing page for customers to submit tickets.
<img class="aligncenter size-full wp-image-18734004083116" src="https://woocommerce.com/wp-content/uploads/2021/08/Separate-landing-page-for-support-tickets-1.png" alt="woocommerce support ticket system plugin" width="980" height="364" />
<h3>Customers can upload files</h3>
You can allow your customers to upload a file with the ticket.
<img class="aligncenter size-full wp-image-18734004083118" src="https://woocommerce.com/wp-content/uploads/2021/08/Customers-can-upload-files-1.png" alt="woocommerce support ticket system plugin" width="980" height="523" />
<h3>Create separate tabs for general and order tickets</h3>
There are separate tabs for general and order tickets on the admin panel. So, you can manage both types of tickets easily.
<img class="aligncenter size-full wp-image-18734004083120" src="https://woocommerce.com/wp-content/uploads/2021/08/Create-separate-tabs-for-general-and-order-tickets-1.png" alt="woocommerce support ticket system plugin" width="980" height="505" />
<h3>Open or close tickets</h3>
The Support Ticket System for WooCommerce plugin allows you and customers to open and close tickets at any time.
<img class="aligncenter size-full wp-image-18734004083121" src="https://woocommerce.com/wp-content/uploads/2021/08/Open-or-close-tickets-1.png" alt="woocommerce support ticket system plugin" width="980" height="513" />
<h3>Send email notifications</h3>
This extension automatically sends email notifications to customers at the opening or closing of tickets.
<img class="aligncenter size-full wp-image-18734004083124" src="https://woocommerce.com/wp-content/uploads/2021/08/Send-email-notifications-1.png" alt="woocommerce support ticket system plugin" width="980" height="430" />
<h2>Advantages</h2>
<ul>
<li>Improves the customer experience by providing a proper ticket system to resolve any issues.</li>
<li>You can ask for feedback after resolving customer issues with a seamless support ticket system.</li>
<li>Increases trust in your customer service.</li>
<li>It makes it easy for your support team to manage and answer tickets promptly.</li>
</ul>

Support Ticket System

This extension provides a seamless support ticket system for general and order issues regarding your store, products, or services.

Octocom’s 24/7 Conversational AI, powered by ChatGPT technology, handles both pre-sale and post-sale questions — far beyond the capabilities of old-school chatbots. From product recommendations and delivery queries to order changes and returns, our AI-driven system ensures fast, human-like interactions that reduce ticket volume and response times.
Seamlessly integrating with FreshDesk, Zendesk, and other help desks, Octocom frees up your team to focus on critical tasks while increasing customer conversions and loyalty.
<ul class="wccom-tick-list-primary">
<li>Solve customer questions instantly – AI reduces tickets and speeds up responses.
<li>Help customers buy smarter – AI-powered recommendations increase conversions.
<li>Automate support tasks – Order tracking, returns, and updates handled automatically.
<li>Use insights to grow sales – AI collects and integrates customer data with marketing tools.
<li>Keep answers accurate – AI continuously updates from your product catalog and website.
<li>Meet customers where they are – Email, Instagram, WhatsApp, Messenger, and more.
<li>Integrate with ease – Use Octocom’s help desk or connect to your existing system.
<li>No coding needed – Set up effortlessly with the help of your dedicated account manager.
</ul>
<h2>First line of support</h2>
Octocom’s AI acts as the first point of contact for customer inquiries, instantly resolving common issues without the need for human intervention. Whether it’s answering FAQs, handling order tracking, or providing troubleshooting steps, our AI ensures fast and accurate responses. If the AI cannot resolve an issue, it hands off the conversation to either the Octocom help desk, your existing help desk, or directly to your email — complete with all customer details.
<a href="https://woocommerce.com/wp-content/uploads/2025/02/returns-chat1.png"><img class="size-full wp-image-18734005062009 alignnone" src="https://woocommerce.com/wp-content/uploads/2025/02/returns-chat1.png" alt="" width="302" height="302" /></a>
<h2>Make it simpler to purchase the right product</h2>
With AI-powered recommendations, Octocom helps customers find the perfect product based on their preferences, needs, and past behavior. By analyzing real-time data from your catalog, the AI suggests relevant products, answers specific questions, and guides users through the purchasing process — enhancing customer confidence and increasing conversion rates.
<a href="https://woocommerce.com/wp-content/uploads/2025/02/recommendation-chat.png"><img class="alignnone size-full wp-image-18734005062031" src="https://woocommerce.com/wp-content/uploads/2025/02/recommendation-chat.png" alt="" width="302" height="302" /></a>

Octocom AI Agent

AI-powered support that works like a top-tier agent — handling FAQs, orders, and product advice instantly. Octocom automates customer interactions across multiple channels, driving sales and efficiency.

Support Ticket System vs Octocom AI Agent