<ul class="wccom-tick-list-primary">
<li>Users can submit general tickets for any issue</li>
<li>Customers can submit tickets for orders from their My Account pages</li>
<li>Guest users must create an account to submit tickets</li>
<li>A separate dashboard for customers to manage their tickets</li>
<li>Customers can see open and closed tickets from their dashboards</li>
<li>Customers can create a new ticket from their dashboards</li>
<li>Creates separate listing pages for support tickets</li>
</ul>
<hr />
<h2>Add an Effective Support Ticket System to Your Store</h2>
The Support Ticket System for WooCommerce plugin provides a seamless ticket system to manage general and order tickets. This plugin enables a Submit Ticket button in the order tab of the user’s My Account page, and customers can click this button to submit the order ticket. It creates a ticket dashboard where customers can follow up with you on previous tickets and create new tickets. Guest users can also submit a ticket after creating a store account.
The Support Ticket System for WooCommerce plugin creates a separate landing page for ticket submissions. You will receive general and order tickets in different tabs making it easy to manage both types of tickets. You can view each ticket, the user’s details and then answer them right away using the WYSWYG editor.
You can ask any type of questions on the ticket submission form using 11 types of fields including text, select boxes, radio buttons, etc. You can allow customers to upload files with tickets. Email notifications are sent to customers after ticket submissions and at ticket closings.
<h2>Features</h2>
<h3>Create general tickets</h3>
Allow customers to submit general tickets for any issue related to your online store.
<img class="aligncenter size-full wp-image-18734004083089" src="https://woocommerce.com/wp-content/uploads/2021/08/Create-general-tickets-2.png" alt="woocommerce support ticket system plugin" width="980" height="531" />
<h3>Get order tickets</h3>
The Support Ticket System for WooCommerce plugin allows your customers to submit order tickets from their My Account pages.
<img class="aligncenter size-full wp-image-18734004083092" src="https://woocommerce.com/wp-content/uploads/2021/08/Get-order-tickets-1.png" alt="woocommerce support ticket system plugin" width="980" height="505" />
<h3>Ask questions using 11 field types</h3>
You can ask customers multiple questions on the ticket submission form using 11 types of fields.
<img class="aligncenter size-full wp-image-18734004083095" src="https://woocommerce.com/wp-content/uploads/2021/08/Ask-questions-using-11-field-types-1.png" alt="woocommerce support ticket system plugin" width="980" height="469" />
<img class="aligncenter size-full wp-image-18734004083101" src="https://woocommerce.com/wp-content/uploads/2021/08/Ask-questions-Create-a-New-ticket.png" alt="woocommerce support ticket system plugin" width="980" height="525" />
<h3>Enable dashboard for customers and admins</h3>
The Support Ticket System for WooCommerce plugin enables an informative dashboard for you and customers to manage their tickets.
<img class="aligncenter size-full wp-image-18734004083103" src="https://woocommerce.com/wp-content/uploads/2021/08/Enable-dashboard-for-Admin.png" alt="woocommerce support ticket system plugin" width="980" height="478" />
<img class="aligncenter size-full wp-image-18734004083108" src="https://woocommerce.com/wp-content/uploads/2021/08/Enable-dashboard-for-customers.png" alt="woocommerce support ticket system plugin" width="980" height="537" />
<h3>Communicate with customers</h3>
You and the customer can communicate with each other from the support dashboard associates with the ticket.
<img class="aligncenter size-full wp-image-18734004083110" src="https://woocommerce.com/wp-content/uploads/2021/08/Communicate-with-customers-1.png" alt="woocommerce support ticket system plugin" width="980" height="516" />
<h3>Separate landing page for support tickets</h3>
The Support Ticket System for WooCommerce plugin creates a separate landing page for customers to submit tickets.
<img class="aligncenter size-full wp-image-18734004083116" src="https://woocommerce.com/wp-content/uploads/2021/08/Separate-landing-page-for-support-tickets-1.png" alt="woocommerce support ticket system plugin" width="980" height="364" />
<h3>Customers can upload files</h3>
You can allow your customers to upload a file with the ticket.
<img class="aligncenter size-full wp-image-18734004083118" src="https://woocommerce.com/wp-content/uploads/2021/08/Customers-can-upload-files-1.png" alt="woocommerce support ticket system plugin" width="980" height="523" />
<h3>Create separate tabs for general and order tickets</h3>
There are separate tabs for general and order tickets on the admin panel. So, you can manage both types of tickets easily.
<img class="aligncenter size-full wp-image-18734004083120" src="https://woocommerce.com/wp-content/uploads/2021/08/Create-separate-tabs-for-general-and-order-tickets-1.png" alt="woocommerce support ticket system plugin" width="980" height="505" />
<h3>Open or close tickets</h3>
The Support Ticket System for WooCommerce plugin allows you and customers to open and close tickets at any time.
<img class="aligncenter size-full wp-image-18734004083121" src="https://woocommerce.com/wp-content/uploads/2021/08/Open-or-close-tickets-1.png" alt="woocommerce support ticket system plugin" width="980" height="513" />
<h3>Send email notifications</h3>
This extension automatically sends email notifications to customers at the opening or closing of tickets.
<img class="aligncenter size-full wp-image-18734004083124" src="https://woocommerce.com/wp-content/uploads/2021/08/Send-email-notifications-1.png" alt="woocommerce support ticket system plugin" width="980" height="430" />
<h2>Advantages</h2>
<ul>
<li>Improves the customer experience by providing a proper ticket system to resolve any issues.</li>
<li>You can ask for feedback after resolving customer issues with a seamless support ticket system.</li>
<li>Increases trust in your customer service.</li>
<li>It makes it easy for your support team to manage and answer tickets promptly.</li>
</ul>

Support Ticket System

This extension provides a seamless support ticket system for general and order issues regarding your store, products, or services.

<ul class="wccom-tick-list-primary">
<li>Upload Files Easily – Add PDFs, images, documents, and more as product attachments.</li>
<li>Per-Product & Category Files – Assign unique files to specific products or categories.</li>
<li>View in Tabs – Open supported files directly in an existing or new browser tab.</li>
<li>Wide Format Support – Works with 21+ different file types.</li>
<li>Attach URLs – Link external resources or guides directly to products.</li>
<li>Flexible Display – Show attachments in a new tab, existing tab, or on the product page.</li>
<li>Email Attachments – Send files in customer order emails based on order status.</li>
<li>Display Files in My Account Section – Display attachments in the customer’s account by order status.</li>
<li>Order Confirmation Files – Automatically include attachments in order confirmation emails.</li>
<li>Order Status Control – Restrict file access by status (completed, failed, canceled, etc.).</li>
<li>Role-Based Access – Limit file viewing or downloads to specific user roles.</li>
<li>File Expiry Dates – Set expiry dates for each downloadable file.</li>
<li>Customizable Buttons – Personalize download and view button text, color, and style.</li>
<li>File Size Display – Show file sizes next to download buttons.</li>
<li>Centralized Dashboard – Manage all attachments from one admin panel.</li>
<li>Bulk Import (New) – Quickly attach files to products using a CSV import.</li>
</ul>
<hr />
Product Attachments for WooCommerce allows you to easily upload and manage downloadable and viewable files such as PDFs, images, and videos. With customizable display options, you can choose where and how these attachments appear on product pages.
Product Attachments Pro offers bulk upload capabilities, file expiry management, and role-based access control. It also integrates with order confirmation emails, improving the overall customer experience and store efficiency.
<img class="alignnone size-full wp-image-18734005354262" src="https://woocommerce.com/wp-content/uploads/2025/04/Frame-31-1.png" alt="Product Attachments for WooCommerce" width="980" height="656" />
 
<h3>File Attachments in My Account Section</h3>
Allow customers to access attached files from their My Account section based on the order’s current status. Control file visibility for statuses like Completed, Processing, or On Hold to ensure timely access to relevant documents using Product Attachments for WooCommerce
<img class="alignnone size-full wp-image-18734005132427" src="https://woocommerce.com/wp-content/uploads/2025/04/Attachments-in-Dashboard.png" alt="WooCommerce File Attachments in Dashboard" width="980" height="515" />
<h3>Attach Files to Customer Order Email</h3>
Automatically send attachment files to customer order emails based on specific order statuses such as Complete, Processing, Cancelled, On Hold, Pending Payment, Refunded, Failed, or Draft. Product Attachments for WooCommerce allows you to customize which documents are sent at each stage to ensure customers receive the right information at the right time.
<img class="alignnone size-full wp-image-18734005132430" src="https://woocommerce.com/wp-content/uploads/2025/04/Email-Attachment.png" alt="Email Attachment WooCommerce" width="557" height="688" />
<h3>Customizable Attachment Display and Email Integration</h3>
Customizable Placement: Choose where the attachments appear on the product page. 
File Size Visibility: Display file sizes to help customers make informed decisions. 
Email Integration: Automatically include attachments in order confirmation emails for easy access after purchase.
<img class="alignnone size-full wp-image-18734005354295" src="https://woocommerce.com/wp-content/uploads/2025/04/Frame-43.png" alt="Product Attachments Settings for WooCommerce" width="980" height="517" />
<h3>Supported File Attachments Formats</h3>
Product Attachments for WooCommerce supports a wide range of file formats, you can attach 21 different types of file formats including documents (PDF, DOCX, CSV), images (JPG, PNG, GIF), media files (MP4, MP3), and compressed files (ZIP, RAR). This allows you to easily upload and manage a variety of file types for your products, offering great flexibility for your store.
<h3>Bulk File Attachments & Access Control</h3>
Multiple Upload Options: Upload multiple files at once or add external URLs. 
Product & Category Assignment: Attach files to specific products or entire categories. 
Expiry Settings: Set expiration dates to control file availability. 
Order Status Restrictions: Limit access based on order status (processing, completed, etc.). 
Role-Based Access: Restrict file access to specific user roles for better control.<img class="alignnone size-full wp-image-18734005354300" src="https://woocommerce.com/wp-content/uploads/2025/04/Frame-12-1.png" alt="Bulk File Attachments WooCommerce" width="980" height="842" data-wp-editing="1" />
<h3>Custom File Type Icons</h3>
Upload custom icons for different file types to improve visual identification and enhance user experience. Tailor the icons to match your store’s branding, making it easier for customers to recognize and interact with files.
<img class="alignnone size-full wp-image-18734005354310" src="https://woocommerce.com/wp-content/uploads/2025/04/Frame-44.png" alt="Upload Custom Icons" width="980" height="487" />
<h3>Buttons Customization</h3>
Personalize the text for Download and View buttons and modify their colors to align with your store’s branding.
<img class="alignnone size-full wp-image-18734005354313" src="https://woocommerce.com/wp-content/uploads/2025/04/Frame-34-1.png" alt="Button Customization for File Attachments WooCommerce" width="980" height="507" />
<h3>Comprehensive Dashboard</h3>
Easily manage all attachments from a user-friendly admin panel, organizing files efficiently to improve store management and customer experience. In this dedicated dashboard, you can
<ul>
<li>Edit settings instantly via a popup without leaving the page</li>
<li>Remove attachments in just a click for better control.</li>
<li>Instantly view assigned attachments for each product.</li>
<li>Monitor file expiration dates with ease.</li>
<li>Track individual file downloads to measure engagement.</li>
<li>Search & filter attachments for specific products.</li>
</ul>
<img class="alignnone size-full wp-image-18734005354320" src="https://woocommerce.com/wp-content/uploads/2025/04/Frame-13-1.png" alt="Comprehensive Dashboard for File Attachments WooCommerce" width="980" height="430" />
<h3>Bulk Assign Files using CSV</h3>
Option to import and assign multiple product attachments using a CSV file, streamlining the process of linking external files to your WooCommerce products in bulk. Simply map columns for attachment name, product SKU, and the file’s URL for efficient management.

Product Attachments Pro

Product Attachments for WooCommerce lets you attach/upload any type of files to customer orders directly on product pages, order emails, or customer account sections.

Support Ticket System vs Product Attachments Pro