<ul class="wccom-tick-list-primary">
<li><strong><strong>Users can submit general tickets for any issue</strong></strong></li>
<li><strong><strong>Customers can submit tickets for orders from their My Account pages</strong></strong></li>
<li><strong><strong>Guest users must create an account to submit tickets</strong></strong></li>
<li><strong><strong>A separate dashboard for customers to manage their tickets</strong></strong></li>
<li><strong><strong>Customers can see open and closed tickets from their dashboards</strong></strong></li>
<li><strong><strong>Customers can create a new ticket from their dashboards</strong></strong></li>
<li><strong><strong>Creates separate listing pages for support tickets</strong></strong></li>
</ul>
<hr />
<h2><strong>Add an Effective Support Ticket System to Your Store</strong></h2>
<p>The<strong> Support Ticket System for WooCommerce </strong>plugin provides a seamless ticket system to manage general and order tickets. This plugin enables a Submit Ticket button in the order tab of the user’s My Account page, and customers can click this button to submit the order ticket. It creates a ticket dashboard where customers can follow up with you on previous tickets and create new tickets. Guest users can also submit a ticket after creating a store account.</p>
<p>The<strong> Support Ticket System for WooCommerce </strong>plugin creates a separate landing page for ticket submissions. You will receive general and order tickets in different tabs making it easy to manage both types of tickets. You can view each ticket, the user’s details and then answer them right away using the WYSWYG editor.</p>
<p>You can ask any type of questions on the ticket submission form using 11 types of fields including text, select boxes, radio buttons, etc. You can allow customers to upload files with tickets. Email notifications are sent to customers after ticket submissions and at ticket closings.</p>
<h2><strong>Features</strong></h2>
<h3><strong>Create general tickets</strong></h3>
<p>Allow customers to submit general tickets for any issue related to your online store.</p>
<p><img class="aligncenter size-full wp-image-18734004083089" src="https://woocommerce.com/wp-content/uploads/2021/08/Create-general-tickets-2.png" alt="woocommerce support ticket system plugin" width="980" height="531" /></p>
<h3><strong>Get order tickets</strong></h3>
<p>The<strong> Support Ticket System for WooCommerce </strong>plugin allows your customers to submit order tickets from their My Account pages.</p>
<p><img class="aligncenter size-full wp-image-18734004083092" src="https://woocommerce.com/wp-content/uploads/2021/08/Get-order-tickets-1.png" alt="woocommerce support ticket system plugin" width="980" height="505" /></p>
<h3><strong>Ask questions using 11 field types</strong></h3>
<p>You can ask customers multiple questions on the ticket submission form using 11 types of fields.</p>
<p><img class="aligncenter size-full wp-image-18734004083095" src="https://woocommerce.com/wp-content/uploads/2021/08/Ask-questions-using-11-field-types-1.png" alt="woocommerce support ticket system plugin" width="980" height="469" /></p>
<p><img class="aligncenter size-full wp-image-18734004083101" src="https://woocommerce.com/wp-content/uploads/2021/08/Ask-questions-Create-a-New-ticket.png" alt="woocommerce support ticket system plugin" width="980" height="525" /></p>
<h3><strong>Enable dashboard for customers and admins</strong></h3>
<p>The<strong> Support Ticket System for WooCommerce</strong> plugin enables an informative dashboard for you and customers to manage their tickets.</p>
<p><img class="aligncenter size-full wp-image-18734004083103" src="https://woocommerce.com/wp-content/uploads/2021/08/Enable-dashboard-for-Admin.png" alt="woocommerce support ticket system plugin" width="980" height="478" /></p>
<p><img class="aligncenter size-full wp-image-18734004083108" src="https://woocommerce.com/wp-content/uploads/2021/08/Enable-dashboard-for-customers.png" alt="woocommerce support ticket system plugin" width="980" height="537" /></p>
<h3><strong>Communicate with customers</strong></h3>
<p>You and the customer can communicate with each other from the support dashboard associates with the ticket.</p>
<p><img class="aligncenter size-full wp-image-18734004083110" src="https://woocommerce.com/wp-content/uploads/2021/08/Communicate-with-customers-1.png" alt="woocommerce support ticket system plugin" width="980" height="516" /></p>
<h3><strong>Separate landing page for support tickets</strong></h3>
<p>The<strong> Support Ticket System for WooCommerce </strong>plugin creates a separate landing page for customers to submit tickets.</p>
<p><img class="aligncenter size-full wp-image-18734004083116" src="https://woocommerce.com/wp-content/uploads/2021/08/Separate-landing-page-for-support-tickets-1.png" alt="woocommerce support ticket system plugin" width="980" height="364" /></p>
<h3><strong>Customers can upload files</strong></h3>
<p>You can allow your customers to upload a file with the ticket.</p>
<p><img class="aligncenter size-full wp-image-18734004083118" src="https://woocommerce.com/wp-content/uploads/2021/08/Customers-can-upload-files-1.png" alt="woocommerce support ticket system plugin" width="980" height="523" /></p>
<h3><strong>Create separate tabs for general and order tickets</strong></h3>
<p>There are separate tabs for general and order tickets on the admin panel. So, you can manage both types of tickets easily.</p>
<p><img class="aligncenter size-full wp-image-18734004083120" src="https://woocommerce.com/wp-content/uploads/2021/08/Create-separate-tabs-for-general-and-order-tickets-1.png" alt="woocommerce support ticket system plugin" width="980" height="505" /></p>
<h3><strong>Open or close tickets</strong></h3>
<p>The <strong>Support Ticket System for WooCommerce</strong> plugin allows you and customers to open and close tickets at any time.</p>
<p><img class="aligncenter size-full wp-image-18734004083121" src="https://woocommerce.com/wp-content/uploads/2021/08/Open-or-close-tickets-1.png" alt="woocommerce support ticket system plugin" width="980" height="513" /></p>
<h3><strong>Send email notifications</strong></h3>
<p>This extension automatically sends email notifications to customers at the opening or closing of tickets.</p>
<p><img class="aligncenter size-full wp-image-18734004083124" src="https://woocommerce.com/wp-content/uploads/2021/08/Send-email-notifications-1.png" alt="woocommerce support ticket system plugin" width="980" height="430" /></p>
<h2><strong>Advantages</strong></h2>
<ul>
<li>Improves the customer experience by providing a proper ticket system to resolve any issues.</li>
<li>You can ask for feedback after resolving customer issues with a seamless support ticket system.</li>
<li>Increases trust in your customer service.</li>
<li>It makes it easy for your support team to manage and answer tickets promptly.</li>
</ul>

Support Ticket System

<p>This extension provides a seamless support ticket system for general and order issues regarding your store, products, or services.</p>

<h2 style="color: #f5247d">Help your customers quicker, using WooCommerce and Freshdesk.</h2>
<p>Using Freshdesk Integration for WooCommerce, connect your WooCommerce-powered online store to your Freshdesk help desk account, helping your customers to request assistance with orders and to receive their answers as quickly as possible.</p>
<figure id="attachment_395307" aria-describedby="caption-attachment-395307" style="width: 620px" class="wp-caption alignnone"><a href="https://woocommerce.com/wp-content/uploads/2014/05/wc-freshdesk-my-tickets.png"><img class="size-medium wp-image-395307" src="https://woocommerce.com/wp-content/uploads/2014/05/wc-freshdesk-my-tickets-620x252.png" alt="View a list of active Freshdesk tickets within WooCommerce" width="620" height="252" /></a><figcaption id="caption-attachment-395307" class="wp-caption-text">View a list of active Freshdesk tickets within WooCommerce</figcaption></figure>
<h3>Key Features: Customer</h3>
<ul>
<li>Quickly create a new ticket related to an order</li>
<li>View a list of active tickets, directly on your “My Account” screen</li>
</ul>
<figure id="attachment_395308" aria-describedby="caption-attachment-395308" style="width: 620px" class="wp-caption alignnone"><a href="https://woocommerce.com/wp-content/uploads/2014/05/wc-freshdesk-product-metabox.png"><img class="size-medium wp-image-395308" src="https://woocommerce.com/wp-content/uploads/2014/05/wc-freshdesk-product-metabox-620x231.png" alt="Create forum and solution centre categories for each of your WooCommerce products" width="620" height="231" /></a><figcaption id="caption-attachment-395308" class="wp-caption-text">Create forum and solution centre categories for each of your WooCommerce products</figcaption></figure>
<h3>Key Features: Store Owner</h3>
<ul>
<li>Create a new ticket when viewing an order in the WordPress admin</li>
<li>Create a new ticket from a blog post comment, directly from the WordPress admin</li>
<li>Connect, and synchronise, a product with a forum category and solution category within your Freshdesk helpdesk</li>
</ul>
<h3>A full Freshdesk solution</h3>
<p>Freshdesk contains many moving parts including a ticketing system, discussion forum and solutions centre (knowledgebase). Freshdesk Integration for WooCommerce integrates seamlessly with each section of Freshdesk, ensuring the seamless creation of forum and solution centre categories, as well as helping your customers to create tickets without having to leave your store.</p>
<p>Made and supported by the team at:<br />
<img src="https://static.kestrelwp.com/kestrel-logo.png?s=64de46387b025c9ae94e229e421c4f5ac233fd66" alt="Kestrel logo" width="200" height="45" /></p>

Freshdesk Integration

<p>Connect WooCommerce with Freshdesk to give customers fast, seamless support. Shoppers can open and track tickets from their account page, while you manage requests right inside WordPress.</p>

Support Ticket System vs Freshdesk Integration