<ul class="wccom-tick-list-primary">
<li><strong><strong>Users can submit general tickets for any issue</strong></strong></li>
<li><strong><strong>Customers can submit tickets for orders from their My Account pages</strong></strong></li>
<li><strong><strong>Guest users must create an account to submit tickets</strong></strong></li>
<li><strong><strong>A separate dashboard for customers to manage their tickets</strong></strong></li>
<li><strong><strong>Customers can see open and closed tickets from their dashboards</strong></strong></li>
<li><strong><strong>Customers can create a new ticket from their dashboards</strong></strong></li>
<li><strong><strong>Creates separate listing pages for support tickets</strong></strong></li>
</ul>
<hr />
<h2><strong>Add an Effective Support Ticket System to Your Store</strong></h2>
<p>The<strong> Support Ticket System for WooCommerce </strong>plugin provides a seamless ticket system to manage general and order tickets. This plugin enables a Submit Ticket button in the order tab of the user’s My Account page, and customers can click this button to submit the order ticket. It creates a ticket dashboard where customers can follow up with you on previous tickets and create new tickets. Guest users can also submit a ticket after creating a store account.</p>
<p>The<strong> Support Ticket System for WooCommerce </strong>plugin creates a separate landing page for ticket submissions. You will receive general and order tickets in different tabs making it easy to manage both types of tickets. You can view each ticket, the user’s details and then answer them right away using the WYSWYG editor.</p>
<p>You can ask any type of questions on the ticket submission form using 11 types of fields including text, select boxes, radio buttons, etc. You can allow customers to upload files with tickets. Email notifications are sent to customers after ticket submissions and at ticket closings.</p>
<h2><strong>Features</strong></h2>
<h3><strong>Create general tickets</strong></h3>
<p>Allow customers to submit general tickets for any issue related to your online store.</p>
<p><img class="aligncenter size-full wp-image-18734004083089" src="https://woocommerce.com/wp-content/uploads/2021/08/Create-general-tickets-2.png" alt="woocommerce support ticket system plugin" width="980" height="531" /></p>
<h3><strong>Get order tickets</strong></h3>
<p>The<strong> Support Ticket System for WooCommerce </strong>plugin allows your customers to submit order tickets from their My Account pages.</p>
<p><img class="aligncenter size-full wp-image-18734004083092" src="https://woocommerce.com/wp-content/uploads/2021/08/Get-order-tickets-1.png" alt="woocommerce support ticket system plugin" width="980" height="505" /></p>
<h3><strong>Ask questions using 11 field types</strong></h3>
<p>You can ask customers multiple questions on the ticket submission form using 11 types of fields.</p>
<p><img class="aligncenter size-full wp-image-18734004083095" src="https://woocommerce.com/wp-content/uploads/2021/08/Ask-questions-using-11-field-types-1.png" alt="woocommerce support ticket system plugin" width="980" height="469" /></p>
<p><img class="aligncenter size-full wp-image-18734004083101" src="https://woocommerce.com/wp-content/uploads/2021/08/Ask-questions-Create-a-New-ticket.png" alt="woocommerce support ticket system plugin" width="980" height="525" /></p>
<h3><strong>Enable dashboard for customers and admins</strong></h3>
<p>The<strong> Support Ticket System for WooCommerce</strong> plugin enables an informative dashboard for you and customers to manage their tickets.</p>
<p><img class="aligncenter size-full wp-image-18734004083103" src="https://woocommerce.com/wp-content/uploads/2021/08/Enable-dashboard-for-Admin.png" alt="woocommerce support ticket system plugin" width="980" height="478" /></p>
<p><img class="aligncenter size-full wp-image-18734004083108" src="https://woocommerce.com/wp-content/uploads/2021/08/Enable-dashboard-for-customers.png" alt="woocommerce support ticket system plugin" width="980" height="537" /></p>
<h3><strong>Communicate with customers</strong></h3>
<p>You and the customer can communicate with each other from the support dashboard associates with the ticket.</p>
<p><img class="aligncenter size-full wp-image-18734004083110" src="https://woocommerce.com/wp-content/uploads/2021/08/Communicate-with-customers-1.png" alt="woocommerce support ticket system plugin" width="980" height="516" /></p>
<h3><strong>Separate landing page for support tickets</strong></h3>
<p>The<strong> Support Ticket System for WooCommerce </strong>plugin creates a separate landing page for customers to submit tickets.</p>
<p><img class="aligncenter size-full wp-image-18734004083116" src="https://woocommerce.com/wp-content/uploads/2021/08/Separate-landing-page-for-support-tickets-1.png" alt="woocommerce support ticket system plugin" width="980" height="364" /></p>
<h3><strong>Customers can upload files</strong></h3>
<p>You can allow your customers to upload a file with the ticket.</p>
<p><img class="aligncenter size-full wp-image-18734004083118" src="https://woocommerce.com/wp-content/uploads/2021/08/Customers-can-upload-files-1.png" alt="woocommerce support ticket system plugin" width="980" height="523" /></p>
<h3><strong>Create separate tabs for general and order tickets</strong></h3>
<p>There are separate tabs for general and order tickets on the admin panel. So, you can manage both types of tickets easily.</p>
<p><img class="aligncenter size-full wp-image-18734004083120" src="https://woocommerce.com/wp-content/uploads/2021/08/Create-separate-tabs-for-general-and-order-tickets-1.png" alt="woocommerce support ticket system plugin" width="980" height="505" /></p>
<h3><strong>Open or close tickets</strong></h3>
<p>The <strong>Support Ticket System for WooCommerce</strong> plugin allows you and customers to open and close tickets at any time.</p>
<p><img class="aligncenter size-full wp-image-18734004083121" src="https://woocommerce.com/wp-content/uploads/2021/08/Open-or-close-tickets-1.png" alt="woocommerce support ticket system plugin" width="980" height="513" /></p>
<h3><strong>Send email notifications</strong></h3>
<p>This extension automatically sends email notifications to customers at the opening or closing of tickets.</p>
<p><img class="aligncenter size-full wp-image-18734004083124" src="https://woocommerce.com/wp-content/uploads/2021/08/Send-email-notifications-1.png" alt="woocommerce support ticket system plugin" width="980" height="430" /></p>
<h2><strong>Advantages</strong></h2>
<ul>
<li>Improves the customer experience by providing a proper ticket system to resolve any issues.</li>
<li>You can ask for feedback after resolving customer issues with a seamless support ticket system.</li>
<li>Increases trust in your customer service.</li>
<li>It makes it easy for your support team to manage and answer tickets promptly.</li>
</ul>

Support Ticket System

<p>This extension provides a seamless support ticket system for general and order issues regarding your store, products, or services.</p>

<h2>Add an Automated Customer Support Ticket System</h2>
<p><span style="font-weight: 400">WSDesk is the most powerful and feature-rich support helpdesk and Customer Support Ticket System.</span></p>
<p><span style="font-weight: 400">Integrate WSDesk with your WooCommerce site to offer your users a remarkable customer support experience. All of your users’ emails, questions, problems, and suggestions can be successfully converted into trackable tickets with the help of WSDesk. </span></p>
<p><span style="font-weight: 400">It also integrates seamlessly with OpenAI ChatGPT and enables customer support agents to reply promptly to customer queries by auto-generating contextually relevant responses, checking the answers for grammatical errors, and converting them to a business tone. To get started, simply install the software and run the setup wizard.</span></p>
<h2><strong>Features</strong></h2>
<h3><strong>Tickets and agents</strong></h3>
<ul>
<li style="font-weight: 400"><span style="font-weight: 400">Tag and assign tickets automatically</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Categorize your tickets into statuses like pending, solved, and unsolved, and add tags</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Close tickets automatically after inactivity</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Create agent supervisor accounts</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Use Google OAuth or IMAP to automatically create tickets from emails, build customized ticket submission forms, spam filtering, email blocking, triggers, automation, and more</span></li>
</ul>
<h3><strong>Communications</strong></h3>
<ul>
<li>Alert agents to new tickets and unresolved tickets needing attention</li>
<li>Configure email alerts</li>
<li>Configure triggers</li>
<li>Create canned responses to reply to frequently asked questions (FAQ)</li>
</ul>
<h3><strong>Track support performance</strong></h3>
<ul>
<li>Track your support performance with agent ratings and ticket reports</li>
<li>Use performance data to improve your customer support</li>
</ul>
<h3><strong>Privacy and security</strong></h3>
<ul>
<li>Completely control the privacy and security of your customer and support data</li>
<li>Save your data on your website—unlike some SaaS helpdesk options that host your data</li>
</ul>
<h3>Unlimited agent profiles and tickets</h3>
<p><span style="font-weight: 400">There are no limitations on agent profiles or tickets with WSDesk. You are free to manage an unlimited number of tickets and make an unlimited number of agent profiles.</span></p>
<p><img class="alignnone wp-image-18734000726772 size-full" src="https://woocommerce.com/wp-content/uploads/2022/07/screenshot-demo-site.local-2021.09.20-23_37_37-1-2.png" alt="WSDesk Unlimited Tickets" width="1894" height="840" /></p>
<h3>An AJAX-based interface that is both simple and dynamic</h3>
<p><span style="font-weight: 400">Support agents can easily use the entire interface of WSDesk without having to refresh the page because of the AJAX-based interface. You may speed up and optimize your customer service by using features like bulk updating ticket statuses, merging of tickets, ticket search and filtering, customized ticket views, and quick settings for tickets.</span></p>
<p><img class="alignnone wp-image-18734000726785 size-full" src="https://woocommerce.com/wp-content/uploads/2022/07/ezgif-4-500bf98c96.gif" alt="WSDesk - Ajax Based Interface" width="1166" height="528" /></p>
<h3>Custom ticket views for better accessibility by agents</h3>
<p><span style="font-weight: 400">For easier access by agents, you can create and use customized ticket views. Agents can easily sort through required emails without wasting time. Custom ticket views can be made depending on a variety of criteria, including agents, users, labels, ticket tags, sent emails, ticket status, tickets only received through forms or emails, and much more.</span></p>
<p><img class="alignnone wp-image-18734000726784 size-full" src="https://woocommerce.com/wp-content/uploads/2022/07/screenshot-demo-site.local-2021.09.20-23_37_37-2-1.png" alt="WSDesk - Custom Ticket Views" width="1662" height="838" /></p>
<h3><b>Automated Replies Can Be Sent With OpenAI ChatGPT Integration</b></h3>
<p><span style="font-weight: 400">Using AI in your help desk is a great way to impress your customers and support agents at all times. WSDesk’s ChatGPT integration guarantees that all customer service interactions are handled in a quick, businesslike manner. It generates knowledgeable and fitting auto-responses, checks for grammatical issues before responding to customers’ inquiries, and converts the replies into a business style.</span></p>
<p><img class="aligncenter size-full wp-image-18734002663086" src="https://woocommerce.com/wp-content/uploads/2022/08/Tickets-‹-Demo-Site-—-WordPress-2.gif" alt="Automated Replies Can Be Sent With OpenAI ChatGPT Integration" width="810" height="528" /></p>
<h3><b>Set up automatic actions depending on different triggers and conditions</b></h3>
<p><span style="font-weight: 400">You can use triggers to build automated support workflows for your agents. Triggers are activated in response to certain events and carry out predetermined actions, such as sending an email alert to agents whenever a new ticket is created, closing pending tickets that have been open for longer than a specific number of days, sending support agents notifications for long-pending tickets, and closing tickets automatically. You can configure as many Triggers as you wish using WSDesk.</span></p>
<p><img class="aligncenter size-full wp-image-18734002663095" src="https://woocommerce.com/wp-content/uploads/2022/08/Settings-‹-Demo-Site-—-WordPress-2023-09-25T003130.839.png" alt="Set up automatic actions depending on different triggers and conditions" width="980" height="847" /></p>
<h3>Use Google Chat to trigger ticket alerts to agents</h3>
<p>You can use Google Chat to keep your support agents informed about every ticket generated. The plugin will send a personalized Google Chat message to the agents as an immediate alert if a certain activity, such as updating a ticket, occurs.</p>
<h3><img class="alignnone wp-image-18734000726782 size-full" src="https://woocommerce.com/wp-content/uploads/2022/07/Trigger-Custom-Messages-to-Agents-via-Google-Chat-2.png" alt="" width="1366" height="577" /></h3>
<h3>Convert your emails to tickets</h3>
<p><span style="font-weight: 400">Your unanswered emails can be turned into tickets using Google OAuth or IMAP if you have a specialized email address for your domain. After emails have been imported into WSDesk, you can delete them. Additionally, users receive an email anytime a ticket is submitted. As an alternative to logging into your website and submitting a support form response, customers can also respond to emails directly.</span></p>
<p><img class="aligncenter size-full wp-image-18734002663098" src="https://woocommerce.com/wp-content/uploads/2022/08/E-Mail-‹-Demo-Site-—-WordPress-5.png" alt="Convert your emails to tickets" width="980" height="276" /></p>
<h3>Rich text and pre-written canned responses</h3>
<p><span style="font-weight: 400">Your responses will be significantly quicker if there is a default answer for questions that all support agents may use. For frequently asked questions, WSDesk allows you to customize and save “canned responses,” or instant reply templates. QuillJS is also integrated with WSDesk, giving agents a variety of rich text formatting options as they compose ticket responses. You can also refresh the tickets from the individual ticket page.</span></p>
<p><img class="aligncenter wp-image-18734002663113 size-full" src="https://woocommerce.com/wp-content/uploads/2022/08/Tickets-‹-stage-—-WordPress.png" alt="WSDesk - Canned Responses" width="1688" height="805" /></p>
<h3>Comprehensive reports and analysis</h3>
<p><span style="font-weight: 400">The plugin creates customized agent reports, date-based reports for tickets, customer satisfaction survey reports, reports on ticket resolution, and reports based on ticket tags and ticket resolution time for analysis.</span></p>
<p><img class="alignnone wp-image-18734000726779 size-full" src="https://woocommerce.com/wp-content/uploads/2022/07/Untitled-design-10-1.png" alt="WSDesk - Support Desk Reports " width="1414" height="2000" /></p>
<h3>Use Agent Satisfaction Scores to evaluate agent performance</h3>
<p><span style="font-weight: 400">The Agent Satisfaction Score can be used by store administrators to evaluate each agent’s productivity. This rating is determined using the satisfaction survey, which can be automatically sent using a basic trigger.</span></p>
<p><img class="alignnone wp-image-18734000726778 size-full" src="https://woocommerce.com/wp-content/uploads/2022/07/screenshot-stage23.elula-dev.com-2021.12.07-19_00_40-3.png" alt="WSDesk - Satisfaction Score" width="847" height="489" /></p>
<h3>Tickets and plugin settings can be backed up and restored</h3>
<p><span style="font-weight: 400">Easily backup your active tickets, plugin settings, and preference information to an XML file to save it. The XML file can be used to recover data. This approach is beneficial if you are changing domains and want to keep all of your open tickets and your current WSDesk configurations.</span></p>
<p><img class="aligncenter size-full wp-image-18734002663123" src="https://woocommerce.com/wp-content/uploads/2022/08/Settings-‹-Demo-Site-—-WordPress-2023-09-25T003621.207.png" alt="Tickets and plugin settings can be backed up and restored" width="980" height="868" /></p>
<h3>Closely integrated with WooCommerce</h3>
<p><span style="font-weight: 400">You may access the total number of orders, order number, and total purchase amount data from the customer’s ticket data. To establish triggers and ticket fields, the products from your WooCommerce store are pre-populated.</span></p>
<p><img class="aligncenter size-full wp-image-18734002663134" src="https://woocommerce.com/wp-content/uploads/2022/08/Tickets-‹-Demo-Site-—-WordPress-11.png" alt="Closely integrated with WooCommerce" width="980" height="604" /></p>
<h3>Advanced customizations</h3>
<p>WSDesk has many useful features that allow a high level of customization. deep links, custom redirection URLs, support for many file extensions, export to CSV files for data analysis, integration with contact forms and gravity forms, WPML compatibility, and much more are among these features.</p>
<h3><strong>Requirements</strong></h3>
<p>Minimum PHP version: 7.1.8</p>

WSDesk – Helpdesk & Customer Support Ticket System

<p>Add an automated customer support ticket system with the WSDesk – Helpdesk & Customer Support Ticket System plugin.</p>

Support Ticket System vs WSDesk – Helpdesk & Customer Support Ticket System