<h2>What is TopLayer/LEO – Bulk Notifications?</h2>
<p>TopLayer/LEO – Bulk Notifications is the simplest way to keep your customers informed at scale. Instead of adding notes to orders one by one, you can update hundreds or even thousands of customers at once with just a simple comma separated value (CSV) file. Each note is added to the correct order and automatically emailed to the customer, saving you hours of manual work and ensuring no one is left in the dark.</p>
<h3>Why you should choose Bulk Notifications</h3>
<ul>
<li><strong>Save time and effort</strong>: Post updates across many orders in minutes.</li>
<li><strong>Keep customers in the loop</strong>: Every note triggers the standard WooCommerce email so customers stay informed without extra steps.</li>
<li><strong>Stress-free performance</strong>: Built with background batching that prevents timeouts, even on shared hosting.</li>
<li><strong>Simple and familiar</strong>: Upload a two-column CSV right from WooCommerce settings — no complex setup or mapping required.</li>
<li><strong>Perfect for common use cases</strong>: Send shipment tracking details, service updates, or personalized messages to entire groups of customers with ease.</li>
</ul>
<h3>How it works</h3>
<ol>
<li>Download the CSV template from the extension settings.</li>
<li>Enter the <em>Order ID</em> and <em>Customer Note</em> for each order you’d like to update.</li>
<li>Upload the file and click <strong>Save changes</strong>.</li>
<li>Bulk Notifications handles the rest — your notes are queued, processed in the background, and emailed to customers automatically.</li>
</ol>
<p>This extension was designed to solve one problem well: bulk customer communication. It gives store managers a safe, reliable, and time-saving way to deliver order updates at scale, while keeping the WooCommerce experience simple and familiar. As part of the <strong>Low Earth Orbit (LEO)</strong> suite of store-management extension from TopLayer Creative, Bulk Notifications integrates seamlessly with other tools built to enhance your store’s capabilities and create a smoother experience for both merchants and customers.</p>

TopLayer/LEO – Bulk Notifications

<p>Bulk Notifications lets you upload a CSV, sending customer notes automatically. Optimized to avoid timeouts, it’s ideal for posting shipment updates, service notices, or personalized messages across many orders at once.</p>

<ul class="wccom-tick-list-primary">
<li>Manage all RMA, warranty, and return requests from a single view in the store administration.</li>
<li>Define warranty terms for products – set expiration periods for limited warranties.</li>
<li>Manage automated email communications during each change in return status.</li>
<li>Maintain free or paid extended warranties for products and variations.</li>
<li>Create your own warranty statuses, and manage the statuses for all return requests.</li>
<li>Customize your RMA code length and format.</li>
<li>Request product images, and track returns to/from your customers, all within the user’s account.</li>
</ul>
<hr />
<h2>RMA Management — Manage, Sell, Facilitate Easy Returns and Warranties</h2>
<p>Manage the Return Merchandise Authorization (RMA) process, add warranty terms to your products, and allow your customers to request and manage returns and exchanges directly from their user accounts.</p>
<p>When setting up your products, warranties can be assigned to the product or variation directly from the edit product screens. Define warranty or return time periods, give it a price, and update/save your product. Warranties are tied directly to the product themselves – when the warranty expires, so does the ability for the user to request a warranty, return, or exchange.</p>
<div id="gallery-1" class="gallery galleryid-0 gallery-columns-3 gallery-size-medium"><figure class="gallery-item">
			<div class="gallery-icon landscape">
				<a href="https://woocommerce.com/wp-content/uploads/2013/07/warranty-product.webp"><img width="824" height="584" src="https://woocommerce.com/wp-content/uploads/2013/07/warranty-product.webp?w=824" class="attachment-medium size-medium" alt="" loading="lazy" /></a>
			</div></figure><figure class="gallery-item">
			<div class="gallery-icon landscape">
				<a href="https://woocommerce.com/wp-content/uploads/2013/07/warranty-cart.webp"><img width="747" height="463" src="https://woocommerce.com/wp-content/uploads/2013/07/warranty-cart.webp?w=747" class="attachment-medium size-medium" alt="" loading="lazy" /></a>
			</div></figure><figure class="gallery-item">
			<div class="gallery-icon landscape">
				<a href="https://woocommerce.com/wp-content/uploads/2013/07/warranty_request.png"><img width="896" height="335" src="https://woocommerce.com/wp-content/uploads/2013/07/warranty_request.png?w=896" class="attachment-medium size-medium" alt="" loading="lazy" /></a>
			</div></figure>
		</div>

<div id="gallery-2" class="gallery galleryid-0 gallery-columns-3 gallery-size-medium"><figure class="gallery-item">
			<div class="gallery-icon landscape">
				<a href="https://woocommerce.com/wp-content/uploads/2013/07/warranty_product.png"><img width="896" height="667" src="https://woocommerce.com/wp-content/uploads/2013/07/warranty_product.png?w=896" class="attachment-medium size-medium" alt="" loading="lazy" /></a>
			</div></figure><figure class="gallery-item">
			<div class="gallery-icon landscape">
				<a href="https://woocommerce.com/wp-content/uploads/2013/07/warranty_product_settings.png"><img width="793" height="401" src="https://woocommerce.com/wp-content/uploads/2013/07/warranty_product_settings.png?w=793" class="attachment-medium size-medium" alt="Product data settings showing Warranty options" loading="lazy" /></a>
			</div></figure><figure class="gallery-item">
			<div class="gallery-icon landscape">
				<a href="https://woocommerce.com/wp-content/uploads/2013/07/warranty_product_settings_as_add_on.png"><img width="896" height="467" src="https://woocommerce.com/wp-content/uploads/2013/07/warranty_product_settings_as_add_on.png?w=896" class="attachment-medium size-medium" alt="Product data settings allowing offering Warranty as an Add-On" aria-describedby="gallery-2-6765014" loading="lazy" /></a>
			</div>
				<figcaption class="wp-caption-text gallery-caption" id="gallery-2-6765014">
				Set warranties with durations and fees
				</figcaption></figure>
		</div>

<table class="borderless">
<tbody>
<tr>
<td><img class="alignnone wp-image-18734002262567" src="https://woocommerce.com/wp-content/uploads/2014/08/unnamed-1.png?w=320" alt="" width="120" height="105" /></td>
<td>
<h2>Documentation</h2>
<p>Need guidance? Check out the comprehensive documentation to learn everything about you need to know about Returns and Warranty Requests.</p>
<h4><a href="https://woocommerce.com/document/warranty-and-returns/" target="_blank" rel="noopener">View documentation</a></h4>
</td>
</tr>
</tbody>
</table>
<hr class="wccom-product-heading__hr" />
<table class="borderless">
<tbody>
<tr>
<td><img class="alignnone wp-image-18734002262105" src="https://woocommerce.com/wp-content/uploads/2014/08/unnamed.png?w=320" alt="" width="120" height="105" /></td>
<td>
<h2>Questions and Support</h2>
<p>If you have pre-sale questions or need help, <span class="link-annotation-unknown-block-id--992406005">get in touch</span> with our friendly Happiness Engineers.</p>
<h4><a href="https://woocommerce.com/my-account/create-a-ticket/" target="_blank" rel="noopener">Get support</a></h4>
</td>
</tr>
</tbody>
</table>

Returns and Warranty Requests

<p>Manage the RMA process, add warranties to products, and let customers request and manage returns/exchanges from their account.</p>

TopLayer/LEO – Bulk Notifications vs Returns and Warranty Requests