<div class="woo-sc-box" style="background: #fff;border: 1px solid #cfb9f6;border-left-width: 1px !important;border-radius: 5px;color: #000000;margin: 2em 0;padding: 17px">
<h2><strong>Highlights</strong></h2>
<ul class="wccom-tick-list-secondary" style="line-height: 1.8em;color #ffffff;margin-bottom: 18px">
<li style="color: #000"><strong>Try the product before purchasing.</strong></li>
<li><strong>Flexible keep or return option. </strong></li>
<li><strong>Set the trial duration and purchase limit</strong></li>
<li><strong>Maintain and track the trail logs. </strong></li>
<li><strong>Automated email notifications for trial updates. </strong></li>
<li><strong>Maintain and track the trail logs. </strong></li>
<li><strong>Restrict trials by product, category, user role, or shipping zone.</strong></li>
<li><a href="#more-features"><strong>View Detailed Features List Here</strong></a></li>
</ul>
</div>
<hr />
<p>Online shopping comes with uncertainty because customers feel fear to place an order without trying, which leads to cart abandonment and reduces sales. Turn this fear into a confident buyer with our powerful WooCommerce Try Before You Buy solution.<br />
This extension allows you to offer product trials directly from your store, giving customers the opportunity to test items before making a final purchase decision. You can restrict trials to specific products, categories, brands, or user roles and set custom trial periods based on product type or quantity. It also lets you apply a trial fee, manage returns through a structured process, and enable trial options across your entire store. All trial activity can be tracked and managed from a detailed dashboard.<br />
A complete solution to make your store similar to popular brands that offer try-before-you-buy experiences.</p>
<h2>How does Try Before You Buy Work?</h2>
<p>Once activated, customers will be able to see a “Try Before You Buy” button on eligible products. When a customer starts a trial, their payment details are collected, and a trial fee is charged, if applicable. Customers can choose to keep or return the product. If they decide to keep it, the remaining balance is automatically charged; otherwise, they can return it by following your store’s return process.</p>
<div class="wccom-product-single__main--content">
<p></p>
<div class="twocol-one">
<h2>Allow customers to try products before they buy</h2>
<p>Try Before You Buy for WooCommerce allows customers to try the product before making a purchase, which makes your store more engaging, reduces customer hesitation, builds their trust, and can increase your store’s sales. It can also allow you to restrict trials by user, country, or shipping zone, apply fees, and track activity easily.</p>
</div>
<div class="twocol-one last"><img class="alignnone size-full" src="https://woocommerce.com/wp-content/uploads/2026/01/try-now-on-product.png" alt="WooCommerce Try Before You Buy" width="2000" height="1233" /></div>
<p></p>
<div class="twocol-one"><img src="https://woocommerce.com/wp-content/uploads/2026/01/Option-for-customers-to-either-return-or-keep-products.png" alt="keep or return trial product " /></div>
<div class="twocol-one last">
<h2>Option for customers to either return or keep products</h2>
<p>This feature provides flexibility to customers to return or keep a product after the completion of the trial period. Once the trial period ends, if the product meets their expectations, they can choose to keep it and pay the remaining balance; otherwise, they can return it by submitting a return request with an attached file and a default or custom reason to ensure a smooth and risk-free experience.</p>
</div>
<p></p>
<div class="twocol-one">
<h2>Set a custom trial and purchase limits for customers</h2>
<p>With this extension, you can easily control trial duration, product quantity, and monthly purchase limits. It allows you to define how many days a product can be used on trial and how many items a customer can try within a month, which can manage your store inventory effectively while maintaining full control over product trials.</p>
</div>
<div class="twocol-one last"><img src="https://woocommerce.com/wp-content/uploads/2026/01/Detail-rule-settings.png" alt="Set a custom trial and purchase limits" /></div>
<p></p>
<div class="twocol-one"><img src="https://woocommerce.com/wp-content/uploads/2026/01/Detail-custom-amount.png" alt="Charge additional fees for trial products" /></div>
<div class="twocol-one last">
<h2>Charge additional fees for trial products</h2>
<p>You can set additional fees for trial products to protect your store margins by using the WooCommerce Try Before You Buy feature. It allows you to configure the trial fees globally or for specific products and easily manage trial priorities and order statuses. This gives store owners the flexibility to offer trial products without affecting overall profitability.</p>
</div>
<p></p>
<div class="twocol-one">
<h2>View detailed trial dashboard and logs</h2>
<p>You can monitor all trial activity from a centralized dashboard by using the WooCommerce try-before-you-buy. It allows you to easily track a record of tried products, review customer activity logs, and check the status of every trial order in real time. This gives you full visibility to manage your store inventory efficiently and makes it easier to follow up with customers who are testing products in your store.</p>
</div>
<div class="twocol-one last"><img src="https://woocommerce.com/wp-content/uploads/2026/01/Dashboard.png" alt="View detailed trial dashboard and logs" /></div>
<div class="twocol-one"><img src="https://woocommerce.com/wp-content/uploads/2026/01/Detail-rule-setting.png" alt="Offer trials for specific products, categories, and brands" /></div>
<div class="twocol-one last">
<h2>Offer trials for specific products, categories, and brands</h2>
<p>With WooCommerce’s try-before-you-buy feature, you can easily create customized trial rules based on specific products, categories, or brands, which gives you complete control over exactly where the trial option will appear. It can build smart, targeted campaigns for those products that benefit most.</p>
</div>
<p></p>
<div class="twocol-one">
<p> </p>
<h2>Restrict trial products by user roles, shipping zones, and countries</h2>
<p>You can control the trial access to specific products, categories, and user roles, such as wholesale or retail customers. It also allows you to control availability based on shipping zones or countries. After restricting, only eligible customers can use or access the trial products. This gives you full control over who qualifies for a trial and helps protect your business from misuse.</p>
</div>
<div class="twocol-one last"><img src="https://woocommerce.com/wp-content/uploads/2026/01/Resigstration-settings.png" alt="Restrict trial products by user roles and country" /></div>
<div class="twocol-one"><img src="https://woocommerce.com/wp-content/uploads/2026/01/poup.png" alt="Customize try before you buy button and templates" /></div>
<div class="twocol-one last">
<h2>Customize “try before you buy” button and templates</h2>
<p>With this extension, customize button text, colors, icons, and templates to match your theme and branding. You can choose whether the option appears inline or in a pop-up and add custom headings or instructions to guide customers clearly. This is ideal for try-before-you-buy clothing sites and other niche stores that rely on user experience to build trust and increase purchase confidence.</p>
</div>
<p></p>
<div class="twocol-one">
<h2>Customizable email notification to customers and admins</h2>
<p>Keep customers and store admins informed at every stage with automated email notifications. Send confirmation emails when a trial starts, reminder emails before the trial expires, and notifications when the trial period ends. This improves communication, reduces manual follow-ups, and ensures a smooth trial experience for everyone.</p>
</div>
<div class="twocol-one last"><img src="https://woocommerce.com/wp-content/uploads/2026/01/email.png" alt="View detailed trial dashboard and logs" /></div>
</div>
<p></p>
<h2 id="more-features">More Features</h2>
<ul>
<li>Allow customers to easily try products before purchase</li>
<li>Track trial & purchase performance from the smart dashboard with detailed analytics:
<ul>
<li>Count of active and completed trials</li>
<li>Count of these trials that end this week</li>
<li>Total count of these products that were kept by customers</li>
<li>Total amount of kept products</li>
<li>Total count of Shipping cost</li>
<li>Total returned products</li>
<li>Average product return rate</li>
<li>Interactive graph view for easy analysis</li>
</ul>
</li>
<li>Create and manage trial rules with:
<ul>
<li>Add a custom title for each rule</li>
<li>View details of all existing rules</li>
<li>Set the trial period to a defined number of days</li>
<li>Enable monthly quantity and purchase limits</li>
<li>Set monthly trial limits per product</li>
<li>Set a total purchase limit per customer</li>
<li>Apply rules to specific:</li>
</ul>
</li>
</ul>
<ul>
<li>Products</li>
<li>Categories</li>
<li>Brands</li>
<li>Entire collections</li>
<li>Restrict trials by:
<ul>
<li>User role</li>
<li>Country</li>
<li>Shipping zone</li>
</ul>
</li>
</ul>
<ul>
<li>Add a custom heading and instructions for the “Try Now” templates</li>
<li>Apply trial settings globally across the store by:
<ul>
<li>Setting the trial priority to manage the multiple rules simultaneously</li>
<li>Define the order status to start the trial period:
<ul>
<li>Pending payment</li>
<li>Processing</li>
<li>Trial period</li>
<li>On hold</li>
<li>Complete</li>
</ul>
</li>
<li>Apply additional fees to trial samples as needed.</li>
</ul>
</li>
</ul>
<ul>
<li>Notify the customer via customized email notification:
<ul>
<li>Send a trial confirmation email after the trial starts</li>
<li>Send reminder emails before the trial expires</li>
<li>Send notification emails when the trial expires</li>
</ul>
</li>
<li>Offer flexible product return options by:
<ul>
<li>Allowing customers to upload file attachments as evidence for returns
<ul>
<li>Set the specific file formats such as .jpg, .png, and .pdf</li>
</ul>
</li>
<li>Allowing customers to add a default or customized return reason
<ul>
<li>Manage return reasons with complete backend control by:
<ul>
<li>Add any reason name</li>
<li>Add and manage return reasons that appear in the customer dropdown</li>
<li>Easily activate or deactivate any default return reason at any time</li>
<li>Remove return reasons without affecting the frontend flow</li>
<li>Only active/enabled reasons are shown to customers in the dropdown during the return request</li>
</ul>
</li>
</ul>
</li>
</ul>
</li>
</ul>
<ul>
<li>Customize button appearance by
<ul>
<li>Enable custom button styling:
<ul>
<li>Background color</li>
<li>Text color</li>
</ul>
</li>
<li>Choose button display position:
<ul>
<li>Page</li>
<li>Popup</li>
</ul>
</li>
<li>Add a custom icon for the “Try Now” button</li>
</ul>
</li>
<li>Maintain trial activity logs</li>
</ul>
<p> </p>

Try Before You buy

<p data-start="216" data-end="388">Let customers try products at home before purchasing. Charge a try-on fee, set return windows, and allow easy returns or retention.</p>
<h3 data-start="390" data-end="412"></h3>
<p> </p>
<p> </p>

<ul class="wccom-tick-list-primary">
<li><strong><strong>Users can submit general tickets for any issue</strong></strong></li>
<li><strong><strong>Customers can submit tickets for orders from their My Account pages</strong></strong></li>
<li><strong><strong>Guest users must create an account to submit tickets</strong></strong></li>
<li><strong><strong>A separate dashboard for customers to manage their tickets</strong></strong></li>
<li><strong><strong>Customers can see open and closed tickets from their dashboards</strong></strong></li>
<li><strong><strong>Customers can create a new ticket from their dashboards</strong></strong></li>
<li><strong><strong>Creates separate listing pages for support tickets</strong></strong></li>
</ul>
<hr />
<h2><strong>Add an Effective Support Ticket System to Your Store</strong></h2>
<p>The<strong> Support Ticket System for WooCommerce </strong>plugin provides a seamless ticket system to manage general and order tickets. This plugin enables a Submit Ticket button in the order tab of the user’s My Account page, and customers can click this button to submit the order ticket. It creates a ticket dashboard where customers can follow up with you on previous tickets and create new tickets. Guest users can also submit a ticket after creating a store account.</p>
<p>The<strong> Support Ticket System for WooCommerce </strong>plugin creates a separate landing page for ticket submissions. You will receive general and order tickets in different tabs making it easy to manage both types of tickets. You can view each ticket, the user’s details and then answer them right away using the WYSWYG editor.</p>
<p>You can ask any type of questions on the ticket submission form using 11 types of fields including text, select boxes, radio buttons, etc. You can allow customers to upload files with tickets. Email notifications are sent to customers after ticket submissions and at ticket closings.</p>
<h2><strong>Features</strong></h2>
<h3><strong>Create general tickets</strong></h3>
<p>Allow customers to submit general tickets for any issue related to your online store.</p>
<p><img class="aligncenter size-full wp-image-18734004083089" src="https://woocommerce.com/wp-content/uploads/2021/08/Create-general-tickets-2.png" alt="woocommerce support ticket system plugin" width="980" height="531" /></p>
<h3><strong>Get order tickets</strong></h3>
<p>The<strong> Support Ticket System for WooCommerce </strong>plugin allows your customers to submit order tickets from their My Account pages.</p>
<p><img class="aligncenter size-full wp-image-18734004083092" src="https://woocommerce.com/wp-content/uploads/2021/08/Get-order-tickets-1.png" alt="woocommerce support ticket system plugin" width="980" height="505" /></p>
<h3><strong>Ask questions using 11 field types</strong></h3>
<p>You can ask customers multiple questions on the ticket submission form using 11 types of fields.</p>
<p><img class="aligncenter size-full wp-image-18734004083095" src="https://woocommerce.com/wp-content/uploads/2021/08/Ask-questions-using-11-field-types-1.png" alt="woocommerce support ticket system plugin" width="980" height="469" /></p>
<p><img class="aligncenter size-full wp-image-18734004083101" src="https://woocommerce.com/wp-content/uploads/2021/08/Ask-questions-Create-a-New-ticket.png" alt="woocommerce support ticket system plugin" width="980" height="525" /></p>
<h3><strong>Enable dashboard for customers and admins</strong></h3>
<p>The<strong> Support Ticket System for WooCommerce</strong> plugin enables an informative dashboard for you and customers to manage their tickets.</p>
<p><img class="aligncenter size-full wp-image-18734004083103" src="https://woocommerce.com/wp-content/uploads/2021/08/Enable-dashboard-for-Admin.png" alt="woocommerce support ticket system plugin" width="980" height="478" /></p>
<p><img class="aligncenter size-full wp-image-18734004083108" src="https://woocommerce.com/wp-content/uploads/2021/08/Enable-dashboard-for-customers.png" alt="woocommerce support ticket system plugin" width="980" height="537" /></p>
<h3><strong>Communicate with customers</strong></h3>
<p>You and the customer can communicate with each other from the support dashboard associates with the ticket.</p>
<p><img class="aligncenter size-full wp-image-18734004083110" src="https://woocommerce.com/wp-content/uploads/2021/08/Communicate-with-customers-1.png" alt="woocommerce support ticket system plugin" width="980" height="516" /></p>
<h3><strong>Separate landing page for support tickets</strong></h3>
<p>The<strong> Support Ticket System for WooCommerce </strong>plugin creates a separate landing page for customers to submit tickets.</p>
<p><img class="aligncenter size-full wp-image-18734004083116" src="https://woocommerce.com/wp-content/uploads/2021/08/Separate-landing-page-for-support-tickets-1.png" alt="woocommerce support ticket system plugin" width="980" height="364" /></p>
<h3><strong>Customers can upload files</strong></h3>
<p>You can allow your customers to upload a file with the ticket.</p>
<p><img class="aligncenter size-full wp-image-18734004083118" src="https://woocommerce.com/wp-content/uploads/2021/08/Customers-can-upload-files-1.png" alt="woocommerce support ticket system plugin" width="980" height="523" /></p>
<h3><strong>Create separate tabs for general and order tickets</strong></h3>
<p>There are separate tabs for general and order tickets on the admin panel. So, you can manage both types of tickets easily.</p>
<p><img class="aligncenter size-full wp-image-18734004083120" src="https://woocommerce.com/wp-content/uploads/2021/08/Create-separate-tabs-for-general-and-order-tickets-1.png" alt="woocommerce support ticket system plugin" width="980" height="505" /></p>
<h3><strong>Open or close tickets</strong></h3>
<p>The <strong>Support Ticket System for WooCommerce</strong> plugin allows you and customers to open and close tickets at any time.</p>
<p><img class="aligncenter size-full wp-image-18734004083121" src="https://woocommerce.com/wp-content/uploads/2021/08/Open-or-close-tickets-1.png" alt="woocommerce support ticket system plugin" width="980" height="513" /></p>
<h3><strong>Send email notifications</strong></h3>
<p>This extension automatically sends email notifications to customers at the opening or closing of tickets.</p>
<p><img class="aligncenter size-full wp-image-18734004083124" src="https://woocommerce.com/wp-content/uploads/2021/08/Send-email-notifications-1.png" alt="woocommerce support ticket system plugin" width="980" height="430" /></p>
<h2><strong>Advantages</strong></h2>
<ul>
<li>Improves the customer experience by providing a proper ticket system to resolve any issues.</li>
<li>You can ask for feedback after resolving customer issues with a seamless support ticket system.</li>
<li>Increases trust in your customer service.</li>
<li>It makes it easy for your support team to manage and answer tickets promptly.</li>
</ul>

Support Ticket System

<p>This extension provides a seamless support ticket system for general and order issues regarding your store, products, or services.</p>

Try Before You buy vs Support Ticket System