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<h2><strong>Highlights</strong></h2>
<ul class="wccom-tick-list-secondary" style="line-height: 1.8em;color #ffffff;margin-bottom: 18px">
<li style="color: #000"><strong>Try the product before purchasing.</strong></li>
<li><strong>Flexible keep or return option. </strong></li>
<li><strong>Set the trial duration and purchase limit</strong></li>
<li><strong>Maintain and track the trail logs. </strong></li>
<li><strong>Automated email notifications for trial updates. </strong></li>
<li><strong>Maintain and track the trail logs. </strong></li>
<li><strong>Restrict trials by product, category, user role, or shipping zone.</strong></li>
<li><a href="#more-features"><strong>View Detailed Features List Here</strong></a></li>
</ul>
</div>
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<p>Online shopping comes with uncertainty because customers feel fear to place an order without trying, which leads to cart abandonment and reduces sales. Turn this fear into a confident buyer with our powerful WooCommerce Try Before You Buy solution.<br />
This extension allows you to offer product trials directly from your store, giving customers the opportunity to test items before making a final purchase decision. You can restrict trials to specific products, categories, brands, or user roles and set custom trial periods based on product type or quantity. It also lets you apply a trial fee, manage returns through a structured process, and enable trial options across your entire store. All trial activity can be tracked and managed from a detailed dashboard.<br />
A complete solution to make your store similar to popular brands that offer try-before-you-buy experiences.</p>
<h2>How does Try Before You Buy Work?</h2>
<p>Once activated, customers will be able to see a “Try Before You Buy” button on eligible products. When a customer starts a trial, their payment details are collected, and a trial fee is charged, if applicable. Customers can choose to keep or return the product. If they decide to keep it, the remaining balance is automatically charged; otherwise, they can return it by following your store’s return process.</p>
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<p></p>
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<h2>Allow customers to try products before they buy</h2>
<p>Try Before You Buy for WooCommerce allows customers to try the product before making a purchase, which makes your store more engaging, reduces customer hesitation, builds their trust, and can increase your store’s sales. It can also allow you to restrict trials by user, country, or shipping zone, apply fees, and track activity easily.</p>
</div>
<div class="twocol-one last"><img class="alignnone size-full" src="https://woocommerce.com/wp-content/uploads/2026/01/try-now-on-product.png" alt="WooCommerce Try Before You Buy" width="2000" height="1233" /></div>
<p></p>
<div class="twocol-one"><img src="https://woocommerce.com/wp-content/uploads/2026/01/Option-for-customers-to-either-return-or-keep-products.png" alt="keep or return trial product " /></div>
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<h2>Option for customers to either return or keep products</h2>
<p>This feature provides flexibility to customers to return or keep a product after the completion of the trial period. Once the trial period ends, if the product meets their expectations, they can choose to keep it and pay the remaining balance; otherwise, they can return it by submitting a return request with an attached file and a default or custom reason to ensure a smooth and risk-free experience.</p>
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<p></p>
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<h2>Set a custom trial and purchase limits for customers</h2>
<p>With this extension, you can easily control trial duration, product quantity, and monthly purchase limits. It allows you to define how many days a product can be used on trial and how many items a customer can try within a month, which can manage your store inventory effectively while maintaining full control over product trials.</p>
</div>
<div class="twocol-one last"><img src="https://woocommerce.com/wp-content/uploads/2026/01/Detail-rule-settings.png" alt="Set a custom trial and purchase limits" /></div>
<p></p>
<div class="twocol-one"><img src="https://woocommerce.com/wp-content/uploads/2026/01/Detail-custom-amount.png" alt="Charge additional fees for trial products" /></div>
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<h2>Charge additional fees for trial products</h2>
<p>You can set additional fees for trial products to protect your store margins by using the WooCommerce Try Before You Buy feature. It allows you to configure the trial fees globally or for specific products and easily manage trial priorities and order statuses. This gives store owners the flexibility to offer trial products without affecting overall profitability.</p>
</div>
<p></p>
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<h2>View detailed trial dashboard and logs</h2>
<p>You can monitor all trial activity from a centralized dashboard by using the WooCommerce try-before-you-buy. It allows you to easily track a record of tried products, review customer activity logs, and check the status of every trial order in real time. This gives you full visibility to manage your store inventory efficiently and makes it easier to follow up with customers who are testing products in your store.</p>
</div>
<div class="twocol-one last"><img src="https://woocommerce.com/wp-content/uploads/2026/01/Dashboard.png" alt="View detailed trial dashboard and logs" /></div>
<div class="twocol-one"><img src="https://woocommerce.com/wp-content/uploads/2026/01/Detail-rule-setting.png" alt="Offer trials for specific products, categories, and brands" /></div>
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<h2>Offer trials for specific products, categories, and brands</h2>
<p>With WooCommerce’s try-before-you-buy feature, you can easily create customized trial rules based on specific products, categories, or brands, which gives you complete control over exactly where the trial option will appear. It can build smart, targeted campaigns for those products that benefit most.</p>
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<p></p>
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<p> </p>
<h2>Restrict trial products by user roles, shipping zones, and countries</h2>
<p>You can control the trial access to specific products, categories, and user roles, such as wholesale or retail customers. It also allows you to control availability based on shipping zones or countries. After restricting, only eligible customers can use or access the trial products. This gives you full control over who qualifies for a trial and helps protect your business from misuse.</p>
</div>
<div class="twocol-one last"><img src="https://woocommerce.com/wp-content/uploads/2026/01/Resigstration-settings.png" alt="Restrict trial products by user roles and country" /></div>
<div class="twocol-one"><img src="https://woocommerce.com/wp-content/uploads/2026/01/poup.png" alt="Customize try before you buy button and templates" /></div>
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<h2>Customize “try before you buy” button and templates</h2>
<p>With this extension, customize button text, colors, icons, and templates to match your theme and branding. You can choose whether the option appears inline or in a pop-up and add custom headings or instructions to guide customers clearly. This is ideal for try-before-you-buy clothing sites and other niche stores that rely on user experience to build trust and increase purchase confidence.</p>
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<p></p>
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<h2>Customizable email notification to customers and admins</h2>
<p>Keep customers and store admins informed at every stage with automated email notifications. Send confirmation emails when a trial starts, reminder emails before the trial expires, and notifications when the trial period ends. This improves communication, reduces manual follow-ups, and ensures a smooth trial experience for everyone.</p>
</div>
<div class="twocol-one last"><img src="https://woocommerce.com/wp-content/uploads/2026/01/email.png" alt="View detailed trial dashboard and logs" /></div>
</div>
<p></p>
<h2 id="more-features">More Features</h2>
<ul>
<li>Allow customers to easily try products before purchase</li>
<li>Track trial & purchase performance from the smart dashboard with detailed analytics:
<ul>
<li>Count of active and completed trials</li>
<li>Count of these trials that end this week</li>
<li>Total count of these products that were kept by customers</li>
<li>Total amount of kept products</li>
<li>Total count of Shipping cost</li>
<li>Total returned products</li>
<li>Average product return rate</li>
<li>Interactive graph view for easy analysis</li>
</ul>
</li>
<li>Create and manage trial rules with:
<ul>
<li>Add a custom title for each rule</li>
<li>View details of all existing rules</li>
<li>Set the trial period to a defined number of days</li>
<li>Enable monthly quantity and purchase limits</li>
<li>Set monthly trial limits per product</li>
<li>Set a total purchase limit per customer</li>
<li>Apply rules to specific:</li>
</ul>
</li>
</ul>
<ul>
<li>Products</li>
<li>Categories</li>
<li>Brands</li>
<li>Entire collections</li>
<li>Restrict trials by:
<ul>
<li>User role</li>
<li>Country</li>
<li>Shipping zone</li>
</ul>
</li>
</ul>
<ul>
<li>Add a custom heading and instructions for the “Try Now” templates</li>
<li>Apply trial settings globally across the store by:
<ul>
<li>Setting the trial priority to manage the multiple rules simultaneously</li>
<li>Define the order status to start the trial period:
<ul>
<li>Pending payment</li>
<li>Processing</li>
<li>Trial period</li>
<li>On hold</li>
<li>Complete</li>
</ul>
</li>
<li>Apply additional fees to trial samples as needed.</li>
</ul>
</li>
</ul>
<ul>
<li>Notify the customer via customized email notification:
<ul>
<li>Send a trial confirmation email after the trial starts</li>
<li>Send reminder emails before the trial expires</li>
<li>Send notification emails when the trial expires</li>
</ul>
</li>
<li>Offer flexible product return options by:
<ul>
<li>Allowing customers to upload file attachments as evidence for returns
<ul>
<li>Set the specific file formats such as .jpg, .png, and .pdf</li>
</ul>
</li>
<li>Allowing customers to add a default or customized return reason
<ul>
<li>Manage return reasons with complete backend control by:
<ul>
<li>Add any reason name</li>
<li>Add and manage return reasons that appear in the customer dropdown</li>
<li>Easily activate or deactivate any default return reason at any time</li>
<li>Remove return reasons without affecting the frontend flow</li>
<li>Only active/enabled reasons are shown to customers in the dropdown during the return request</li>
</ul>
</li>
</ul>
</li>
</ul>
</li>
</ul>
<ul>
<li>Customize button appearance by
<ul>
<li>Enable custom button styling:
<ul>
<li>Background color</li>
<li>Text color</li>
</ul>
</li>
<li>Choose button display position:
<ul>
<li>Page</li>
<li>Popup</li>
</ul>
</li>
<li>Add a custom icon for the “Try Now” button</li>
</ul>
</li>
<li>Maintain trial activity logs</li>
</ul>
<p> </p>

Try Before You buy

<p data-start="216" data-end="388">Let customers try products at home before purchasing. Charge a try-on fee, set return windows, and allow easy returns or retention.</p>
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<p> </p>
<p> </p>

<h2>Start relevant conversations with your customers, using WooCommerce and Help Scout.</h2>
<p>Using Help Scout Integration for WooCommerce, connect your WooCommerce-powered online store to a Help Scout mailbox, helping your customers to request assistance with orders and to receive their answers as quickly as possible.</p>
<p>By using Help Scout with your WooCommerce store, you can expect to see the following:</p>
<ul class="wccom-tick-list-primary">
<li><strong>A significant increase in customer satisfaction</strong> – 73% of eCommerce customers prefer a chat option over traditional methods such as email, phones and social media.</li>
<li><strong>Increased revenue</strong> – As customers gain more trust in your store due to its awesome support, they are significantly more likely to place an order.</li>
<li><strong>Improved organisation of support queries and tickets</strong> – Thanks to Help Scout’s great performance and well-designed UI, managing customer queries is now easier than ever for store owners.</li>
</ul>
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<p>In addition to this plugin, you must subscribe to a Helpscout monthly plan. Please visit <a href="https://helpscout.partnerlinks.io/wn5tn9zj3hi6" target="_blank" rel="noopener noreferrer">Helpscout.net</a>.</p>
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<p><img class=" wp-image-4984333 aligncenter" src="https://woocommerce.com/wp-content/uploads/2014/05/help-scout-form-1.jpg?w=600" alt="Help Scout WooCommerce form" width="434" height="388" /></p>
<h3>Add a help scout form to any part of your WooCommerce website:</h3>
<p>Adding Help Scout to your website is now easier than ever, thanks to the plugin’s shortcode support. Add a Help Scout form to any part of your website using the shortcode [wc_help_scout_form]. These forms are easily customizable using CSS and other tools.</p>
<h3><img class=" wp-image-4980498 aligncenter" src="https://woocommerce.com/wp-content/uploads/2014/05/report-an-issue.jpg?w=600" alt="" width="442" height="395" /></h3>
<h3>Quickly start a new conversation related to an order:</h3>
<p>When viewing an order within WooCommerce, you may need to quickly contact the customer. Help Scout for WooCommerce adds an intuitive form to each order description within WooCommerce. This form allows you to contact the customer directly through Help Scout.</p>
<p><img class="size-medium wp-image-4980507 aligncenter" src="https://woocommerce.com/wp-content/uploads/2014/05/customer-my-account.jpg?w=620" alt="" width="620" height="313" /></p>
<h3>Customers can view conversations from “My Account” page.</h3>
<p>Let your customers keep track of their support tickets in one easy place. Help Scout Integration for WooCommerce adds a new field to the My Account page which lets customers view and reply to conversations.</p>
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<p><img class="size-medium wp-image-4983403 aligncenter" src="https://woocommerce.com/wp-content/uploads/2014/05/help-scout-blog-conversation-1.jpg?w=620" alt="Start a conversation from WordPress blog comments" width="620" height="314" /></p>
<h3>Start a conversation from a blog comment.</h3>
<p>Sometimes, a customer may have an issue or query and may not know how to contact your helpdesk. This may result in the customer commenting about their issue on a related (or unrelated) blog post. With Help Scout Integration for WooCommerce, you can easily reply to these comments and turn them into a ticket within Help Scout.</p>
<h3><img class="size-medium wp-image-4984283 aligncenter" src="https://woocommerce.com/wp-content/uploads/2014/05/help-scout-ui.jpg?w=620" alt="" width="620" height="376" /></h3>
<h3>Manage all of your customer queries via Help Scout</h3>
<p>After setting up Help Scout Integration for WooCommerce, you can view all of your tickets, queries and customer feedback in one place. Help Scout’s great UI and effective tools allow you to easily manage, reply to and update conversations. The end result is a smooth customer service experience for the customer and the store owner.</p>
</div>
<h3></h3>
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<p><b>Note:</b> <span style="font-weight: 400">As of August 2020, you can configure only one mailbox ID for Help Scout, and once set, you should not change it to another. Else, it will give an error as the other account won’t recognize the customers associated with the first account. We are currently working on this and will update you soon about it.</span></p>
</div>
<h3>A full Help Scout solution</h3>
<p>Help Scout has a singular purpose of helping you to manage relevant conversations with your customers. Help Scout Integration for WooCommerce integrates seamlessly with this ethos of Help Scout’s, helping you and your customers to easily start relevant conversations with one another and to ensure your customers are as happy as possible with each order they place through your online store.</p>
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Help Scout Integration

<p>Start relevant conversations with your customers, using WooCommerce and Help Scout.</p>

Try Before You buy vs Help Scout Integration