<a href="https://woocommerce.com/wp-content/uploads/2012/11/Header-Twilio-SMS-Notifications-updated.png"><img class="alignnone size-medium wp-image-7222269" src="https://woocommerce.com/wp-content/uploads/2012/11/Header-Twilio-SMS-Notifications-updated.png?w=620" alt="Send SMS order updates to customers and admins" width="620" height="215" /></a>
<h2>Keep Your Customers Happy With Automated SMS Order Notifications</h2>
Send SMS updates to customers when their order status is updated and receive an SMS message when a customer places a new order.
<h3>Why offer SMS Order Updates?</h3>
Simple – it’s the best way to give customers information about their order. According to Frost & Sullivan, SMS messages have a 95% open rate and most are read within 5 seconds. This is three times better than email and can be far more personalized. For example, you could customize the “Completed” status SMS message to include a coupon code for 10% off the next order. Get creative and watch your sales soar!
<figure id="attachment_151538" aria-describedby="caption-attachment-151538" style="width: 550px" class="wp-caption aligncenter"><a href="https://woocommerce.com/wp-content/uploads/2012/11/woocommerce-twilio-sms-iphones.jpg"><img class="size-medium aligncenter wp-image-151538" src="https://woocommerce.com/wp-content/uploads/2012/11/woocommerce-twilio-sms-iphones.jpg?w=550" alt="WooCommerce Twilio SMS Notifications Example" width="550" height="515" /></a><figcaption id="caption-attachment-151538" class="wp-caption-text">Your WooCommerce store could be sending these SMS messages in 5 minutes or less…</figcaption></figure>
<h3>Powered by Twilio</h3>
This extension is designed to work with <a href="http://www.twilio.com/" target="_blank" rel="noopener noreferrer">Twilio</a>, the premier cloud communications service, with support for over 40 countries. You’ll need to <a href="https://www.twilio.com/try-twilio" target="_blank" rel="noopener noreferrer">sign up</a> for a free Twilio account if you don’t already have one. Outbound SMS messages start at just 1 cent in the US.
<h3>Keep Your Customers in the Loop</h3>
Text messages get read more than any other form of communication. Ensure that customers receive information they want by offering text message order updates. Customers can opt-in to SMS updates by checking a box during checkout. Once they opt-in, they’ll receive an SMS message when their order status changes.
<figure id="attachment_151539" aria-describedby="caption-attachment-151539" style="width: 550px" class="wp-caption aligncenter"><a href="https://woocommerce.com/wp-content/uploads/2012/11/woocommerce-twilio-sms-optin.png"><img class="size-medium aligncenter wp-image-151539" src="https://woocommerce.com/wp-content/uploads/2012/11/woocommerce-twilio-sms-optin.png?w=550" alt="WooCommerce Twilio SMS Notification Opt-In" width="550" height="271" /></a><figcaption id="caption-attachment-151539" class="wp-caption-text">Add an SMS opt-in checkbox to your checkout</figcaption></figure>
You can even send messages for your custom order statuses created with <a href="https://woocommerce.com/products/woocommerce-order-status-manager/">Order Status Manager</a>! For example, let customers know when an order has been updated to your custom “shipped” status, and you can even customize the text used for your custom statuses.
<h3>Powerful Customization</h3>
You can change which order status changes will send updates to customers and customize SMS messages to include store name, order ID, order amount, order status, and other order data along with your custom text.
You also have the option to automatically shorten URLs within messages using Google’s URL shortener.
<figure id="attachment_152704" aria-describedby="caption-attachment-152704" style="width: 432px" class="wp-caption aligncenter"><a href="https://woocommerce.com/wp-content/uploads/2012/11/woocommerce-twilio-notification-settings.png"><img class="aligncenter size-medium wp-image-158617" src="https://woocommerce.com/wp-content/uploads/2012/11/woocommerce-twilio-notification-settings.png?w=432" alt="WooCommerce Twilio Customer Notification Settings" width="432" height="550" /></a><figcaption id="caption-attachment-152704" class="wp-caption-text">Add that personal touch with customized SMS messages</figcaption></figure>
You can easily test what customers will see when they receive a message from you right from your Twilio settings page.
<figure id="attachment_152706" aria-describedby="caption-attachment-152706" style="width: 550px" class="wp-caption aligncenter"><a href="https://woocommerce.com/wp-content/uploads/2012/11/woocommerce-twilio-test-sms-settings.png"><img class="size-medium aligncenter wp-image-152706" src="https://woocommerce.com/wp-content/uploads/2012/11/woocommerce-twilio-test-sms-settings.png?w=550" alt="WooCommerce Twilio SMS Notifications Test Message" width="550" height="228" /></a><figcaption id="caption-attachment-152706" class="wp-caption-text">Send test SMS messages directly from the settings page</figcaption></figure>
<h3>Get Insight into Every Order</h3>
Send SMS updates to your customers directly from the Edit Order screen. A handy character count is shown so you don’t go over the 160 character limit for SMS messages. Customers don’t need to have opted-in to SMS updates for you to send them an SMS.
<figure id="attachment_152707" aria-describedby="caption-attachment-152707" style="width: 292px" class="wp-caption aligncenter"><a href="https://woocommerce.com/wp-content/uploads/2012/11/woocommerce-twilio-send-sms-from-order.png"><img class="size-full aligncenter wp-image-152707" src="https://woocommerce.com/wp-content/uploads/2012/11/woocommerce-twilio-send-sms-from-order.png" alt="WooCommerce Twilio SMS Notification Send Message" width="292" height="207" /></a><figcaption id="caption-attachment-152707" class="wp-caption-text">Sending your customers SMS updates can’t get much easier than this</figcaption></figure>
See the status of every SMS sent to a customer by viewing the Order Notes for their order. See the message that was sent and the status. Any errors will appear here to help with troubleshooting.
<figure id="attachment_152708" aria-describedby="caption-attachment-152708" style="width: 290px" class="wp-caption aligncenter"><a href="https://woocommerce.com/wp-content/uploads/2012/11/woocommerce-twilio-order-notes-sms.png"><img class="size-full aligncenter wp-image-152708" src="https://woocommerce.com/wp-content/uploads/2012/11/woocommerce-twilio-order-notes-sms.png" alt="WooCommerce Twilio SMS Notification Admin Order Note" width="290" height="218" /></a><figcaption id="caption-attachment-152708" class="wp-caption-text">View every SMS message that was sent to a customer</figcaption></figure>
<div class="woo-sc-box normal info ">To find if Twilio works in your country and to get additional pricing information please visit the <a href="http://www.twilio.com/sms/pricing">Twilio SMS Pricing page</a>.</div>
<h3>How to Get Started</h3>
<ol>
<li>Buy this extension 🙂</li>
<li>Download and install into your WooCommerce store</li>
<li>Login to your Twilio account (<a href="https://www.twilio.com/try-twilio" target="_blank" rel="noopener noreferrer">sign up</a> for Twilio if you don’t already have an account) and grab your Account SID & Auth Code</li>
<li>Add your Twilio info to the extension settings page</li>
<li>That’s it! Sit back and enjoy automatic SMS updates!</li>
</ol>
Read the <a href="https://woocommerce.com/document/twilio-sms-notifications/">full documentation</a> to learn how to customize SMS messages, change order status triggers, setup new order notifications, and more!
Need any more reason to buy? When you purchase a SkyVerge-developed extension, you’re getting the highest quality extensions for your WooCommerce store. Gain peace of mind by knowing that when you purchase our products, your store’s performance is as important to us as it is to you.

Twilio SMS Notifications

Send SMS updates to customers when their order status is updated and receive an SMS message when a customer places a new order.

<ul class="wccom-tick-list-primary">
<li>Sends SMS text notifications, WhatsApp messages, and emails to customers and subscribers</li>
<li>Automates notifications based on WooCommerce order status changes</li>
<li>Creates and manages custom order statuses with next step actions</li>
<li>Serves as an all in one communication and marketing hub for customer messaging</li>
<li>Sends product page stock status notification reminders to bring customers back</li>
<li>Want to send SMS, WhatsApp and Email order updates, create custom order statuses, or alert shoppers when products return to stock? Flow Notify handles all of this in one powerful WooCommerce extension.</li>
<li>Built with <img class="emoji" role="img" src="https://s.w.org/images/core/emoji/14.0.0/svg/1f600.svg" alt="😀" /><img class="emoji" role="img" src="https://s.w.org/images/core/emoji/14.0.0/svg/1f613.svg" alt="😓" /><img class="emoji" role="img" src="https://s.w.org/images/core/emoji/14.0.0/svg/1f914.svg" alt="🤔" /><img class="emoji" role="img" src="https://s.w.org/images/core/emoji/14.0.0/svg/1f622.svg" alt="😢" /> and <img class="emoji" role="img" src="https://s.w.org/images/core/emoji/14.0.0/svg/2764.svg" alt="❤️" /> from our business to yours.</li>
</ul>
<hr />
<h2>Send SMS, WhatsApp and Email Notifications Right from WooCommerce</h2>
Flow Notify gives WooCommerce stores a complete customer communication system. It keeps shoppers informed with real time SMS, WhatsApp, and email updates triggered by order status changes, fulfillment actions, and custom events. Customers stay connected throughout the entire shopping and fulfillment experience.
Flow Notify automates WooCommerce notifications for SMS, WhatsApp, and email and gives you full control over message content and timing. You can personalize notifications with order totals, shipping methods, customer details, product information, and more.
<img class="size-medium wp-image-18734001391261 aligncenter" src="https://woocommerce.com/wp-content/uploads/2022/12/FNHeroIconsv10.png?w=600" alt="" width="600" height="490" />
Flow Notify also gives you powerful marketing tools. Send one time announcements, promotions, event updates, and product launches directly to customers. Add product stock alerts to bring shoppers back the moment inventory returns.
With Flow Notify, you improve communication, reduce support requests, build trust, and create better customer experiences across your entire WooCommerce store. Upgrade your workflow with Flow Notify today.
Custom Order Statuses
Custom order statuses allow you to design a workflow that matches your business. Use unique labels, icons, and colors to track every stage of the order lifecycle. You can assign a next step action so orders move smoothly through your process.
<img class="size-medium wp-image-18734001391301 aligncenter" src="https://woocommerce.com/wp-content/uploads/2022/12/FNHeroIcons-OrderStatusv10.png?w=600" alt="" width="600" height="490" />
This feature is ideal for stores that need clear order flows. You can <a href="https://flownotify.com/woocommerce-order-statuses/">create custom order statuses</a> such as Awaiting Payment, Packed, Ready for Pickup, or Shipped, and automatically send updates as each stage progresses.
Automated Notifications
Automated notifications are the core of Flow Notify. Send real time updates through <a href="https://flownotify.com/woocommerce-sms/">WooCommerce SMS</a>, <a href="https://flownotify.com/blog/woocommerce-whatsapp-order-notification/">WhatsApp Messages</a>, and <a href="https://flownotify.com/woocommerce-send-email-after-order/">email order notifications</a>. Customers always know the status of their orders.
Pair Flow Notify with <a href="https://jovvie.com/woocommerce-pos/">a great WooCommerce POS</a> to send digital receipts instantly. It works as a modern alternative to <a href="https://getbizprint.com/woocommerce-print-receipt/">printed receipts</a>.
<img class="size-medium wp-image-18734001391364 aligncenter" src="https://woocommerce.com/wp-content/uploads/2022/12/FNHeroIcons-Messagev10.png?w=600" alt="" width="600" height="490" />
Notifications can include detailed order information using more than twenty data fields. You can add product names, URLs, SKUs, shipping methods, payment methods, totals, customer information, and more. Flow Notify gives full flexibility.
<ol>
<li style="font-weight: 400">Order ID</li>
<li style="font-weight: 400">Date of Order</li>
<li style="font-weight: 400">Order Status Placed</li>
<li style="font-weight: 400">Payment Method used for Order</li>
<li style="font-weight: 400">Shipping Method selected for Order</li>
<li style="font-weight: 400">WooCommerce Transaction ID</li>
<li style="font-weight: 400">Billing Name</li>
<li style="font-weight: 400">Billing Email</li>
<li style="font-weight: 400">Order Total</li>
<li style="font-weight: 400">Shipping Total</li>
<li style="font-weight: 400">Tax Total</li>
<li style="font-weight: 400">WordPress Site Name</li>
<li style="font-weight: 400">WordPress Site URL</li>
<li style="font-weight: 400">Current Order Status</li>
<li style="font-weight: 400">Product Name</li>
<li style="font-weight: 400">Product URL</li>
<li style="font-weight: 400">Product SKU</li>
<li style="font-weight: 400">Product Sale Price</li>
<li style="font-weight: 400">Product Sale Start Date</li>
<li style="font-weight: 400">Product Sale End Date</li>
<li style="font-weight: 400">Product Stock Status</li>
<li style="font-weight: 400">Product Stock Quantity</li>
<li style="font-weight: 400">Product Rating</li>
<li style="font-weight: 400">Add Coupon IDs</li>
<li style="font-weight: 400">Custom Data Types</li>
</ol>
Flow Notify also handles <a href="https://flownotify.com/woocommerce-notifications/">automated WooCommerce notifications</a> for promotions, product announcements, upcoming sales, and event reminders.
One off Triggered Notifications
One off triggered notifications let you send individual messages for announcements, promotions, events, product updates, and company news. These messages are not tied to order changes and give you flexible control over customer communication.
<img class="size-medium wp-image-18734001391683 aligncenter" src="https://woocommerce.com/wp-content/uploads/2022/12/FNHeroIcons-Sendv10.png?w=600" alt="" width="600" height="490" />
Use one off messages to boost engagement, promote time sensitive offers, or share important updates. Flow Notify makes targeted communication simple and fast.
Product In Stock Notifications
Product in stock notifications help customers receive instant alerts when items return to inventory. Visitors can subscribe on product pages and Flow Notify sends automatic notifications when stock is updated.
This drives return traffic, increases conversions, and helps customers track the items they want most.
<img class="wp-image-18734001391728 size-medium aligncenter" src="https://woocommerce.com/wp-content/uploads/2022/12/FNHeroIconsProductv13.png?w=600" alt="" width="600" height="490" />
Messages can include product names, links back to your store, and custom content. Flow Notify handles the entire process automatically.
Why choose Flow Notify?
Flow Notify offers a powerful combination of automation, customization, and marketing tools that improve both customer experience and operational efficiency.
<ol>
<li style="font-weight: 400">Centralized system: Manage SMS, Email, and WhatsApp notifications from one unified dashboard.</li>
<li style="font-weight: 400">Customization options: Use custom labels, icons, colors, and data fields to personalize every message.</li>
<li style="font-weight: 400">Marketing capabilities: Send one off promotional campaigns, announcements, and event messages.</li>
<li style="font-weight: 400">Product in stock alerts: Bring customers back as soon as inventory returns.</li>
<li style="font-weight: 400">Ease of use: Fast setup and intuitive controls for store owners and teams.</li>
</ol>
Connect with your WooCommerce customers in a more meaningful way. Improve communication, build loyalty, and drive sales with Flow Notify.

Flow Notify

Sends instant SMS, email, and WhatsApp updates to keep customers informed at every stage of their WooCommerce order. Use Twilio for SMS and Meta for WhatsApp. Create automated flows for pickup, delivery, and order status changes with simple setup and reliable delivery.

Twilio SMS Notifications vs Flow Notify