<a href="https://woocommerce.com/wp-content/uploads/2012/11/Header-Twilio-SMS-Notifications-updated.png"><img class="alignnone size-medium wp-image-7222269" src="https://woocommerce.com/wp-content/uploads/2012/11/Header-Twilio-SMS-Notifications-updated.png?w=620" alt="Send SMS order updates to customers and admins" width="620" height="215" /></a>
<h2>Keep Your Customers Happy With Automated SMS Order Notifications</h2>
Send SMS updates to customers when their order status is updated and receive an SMS message when a customer places a new order.
<h3>Why offer SMS Order Updates?</h3>
Simple – it’s the best way to give customers information about their order. According to Frost & Sullivan, SMS messages have a 95% open rate and most are read within 5 seconds. This is three times better than email and can be far more personalized. For example, you could customize the “Completed” status SMS message to include a coupon code for 10% off the next order. Get creative and watch your sales soar!
<figure id="attachment_151538" aria-describedby="caption-attachment-151538" style="width: 550px" class="wp-caption aligncenter"><a href="https://woocommerce.com/wp-content/uploads/2012/11/woocommerce-twilio-sms-iphones.jpg"><img class="size-medium aligncenter wp-image-151538" src="https://woocommerce.com/wp-content/uploads/2012/11/woocommerce-twilio-sms-iphones.jpg?w=550" alt="WooCommerce Twilio SMS Notifications Example" width="550" height="515" /></a><figcaption id="caption-attachment-151538" class="wp-caption-text">Your WooCommerce store could be sending these SMS messages in 5 minutes or less…</figcaption></figure>
<h3>Powered by Twilio</h3>
This extension is designed to work with <a href="http://www.twilio.com/" target="_blank" rel="noopener noreferrer">Twilio</a>, the premier cloud communications service, with support for over 40 countries. You’ll need to <a href="https://www.twilio.com/try-twilio" target="_blank" rel="noopener noreferrer">sign up</a> for a free Twilio account if you don’t already have one. Outbound SMS messages start at just 1 cent in the US.
<h3>Keep Your Customers in the Loop</h3>
Text messages get read more than any other form of communication. Ensure that customers receive information they want by offering text message order updates. Customers can opt-in to SMS updates by checking a box during checkout. Once they opt-in, they’ll receive an SMS message when their order status changes.
<figure id="attachment_151539" aria-describedby="caption-attachment-151539" style="width: 550px" class="wp-caption aligncenter"><a href="https://woocommerce.com/wp-content/uploads/2012/11/woocommerce-twilio-sms-optin.png"><img class="size-medium aligncenter wp-image-151539" src="https://woocommerce.com/wp-content/uploads/2012/11/woocommerce-twilio-sms-optin.png?w=550" alt="WooCommerce Twilio SMS Notification Opt-In" width="550" height="271" /></a><figcaption id="caption-attachment-151539" class="wp-caption-text">Add an SMS opt-in checkbox to your checkout</figcaption></figure>
You can even send messages for your custom order statuses created with <a href="https://woocommerce.com/products/woocommerce-order-status-manager/">Order Status Manager</a>! For example, let customers know when an order has been updated to your custom “shipped” status, and you can even customize the text used for your custom statuses.
<h3>Powerful Customization</h3>
You can change which order status changes will send updates to customers and customize SMS messages to include store name, order ID, order amount, order status, and other order data along with your custom text.
You also have the option to automatically shorten URLs within messages using Google’s URL shortener.
<figure id="attachment_152704" aria-describedby="caption-attachment-152704" style="width: 432px" class="wp-caption aligncenter"><a href="https://woocommerce.com/wp-content/uploads/2012/11/woocommerce-twilio-notification-settings.png"><img class="aligncenter size-medium wp-image-158617" src="https://woocommerce.com/wp-content/uploads/2012/11/woocommerce-twilio-notification-settings.png?w=432" alt="WooCommerce Twilio Customer Notification Settings" width="432" height="550" /></a><figcaption id="caption-attachment-152704" class="wp-caption-text">Add that personal touch with customized SMS messages</figcaption></figure>
You can easily test what customers will see when they receive a message from you right from your Twilio settings page.
<figure id="attachment_152706" aria-describedby="caption-attachment-152706" style="width: 550px" class="wp-caption aligncenter"><a href="https://woocommerce.com/wp-content/uploads/2012/11/woocommerce-twilio-test-sms-settings.png"><img class="size-medium aligncenter wp-image-152706" src="https://woocommerce.com/wp-content/uploads/2012/11/woocommerce-twilio-test-sms-settings.png?w=550" alt="WooCommerce Twilio SMS Notifications Test Message" width="550" height="228" /></a><figcaption id="caption-attachment-152706" class="wp-caption-text">Send test SMS messages directly from the settings page</figcaption></figure>
<h3>Get Insight into Every Order</h3>
Send SMS updates to your customers directly from the Edit Order screen. A handy character count is shown so you don’t go over the 160 character limit for SMS messages. Customers don’t need to have opted-in to SMS updates for you to send them an SMS.
<figure id="attachment_152707" aria-describedby="caption-attachment-152707" style="width: 292px" class="wp-caption aligncenter"><a href="https://woocommerce.com/wp-content/uploads/2012/11/woocommerce-twilio-send-sms-from-order.png"><img class="size-full aligncenter wp-image-152707" src="https://woocommerce.com/wp-content/uploads/2012/11/woocommerce-twilio-send-sms-from-order.png" alt="WooCommerce Twilio SMS Notification Send Message" width="292" height="207" /></a><figcaption id="caption-attachment-152707" class="wp-caption-text">Sending your customers SMS updates can’t get much easier than this</figcaption></figure>
See the status of every SMS sent to a customer by viewing the Order Notes for their order. See the message that was sent and the status. Any errors will appear here to help with troubleshooting.
<figure id="attachment_152708" aria-describedby="caption-attachment-152708" style="width: 290px" class="wp-caption aligncenter"><a href="https://woocommerce.com/wp-content/uploads/2012/11/woocommerce-twilio-order-notes-sms.png"><img class="size-full aligncenter wp-image-152708" src="https://woocommerce.com/wp-content/uploads/2012/11/woocommerce-twilio-order-notes-sms.png" alt="WooCommerce Twilio SMS Notification Admin Order Note" width="290" height="218" /></a><figcaption id="caption-attachment-152708" class="wp-caption-text">View every SMS message that was sent to a customer</figcaption></figure>
<div class="woo-sc-box normal info ">To find if Twilio works in your country and to get additional pricing information please visit the <a href="http://www.twilio.com/sms/pricing">Twilio SMS Pricing page</a>.</div>
<h3>How to Get Started</h3>
<ol>
<li>Buy this extension 🙂</li>
<li>Download and install into your WooCommerce store</li>
<li>Login to your Twilio account (<a href="https://www.twilio.com/try-twilio" target="_blank" rel="noopener noreferrer">sign up</a> for Twilio if you don’t already have an account) and grab your Account SID & Auth Code</li>
<li>Add your Twilio info to the extension settings page</li>
<li>That’s it! Sit back and enjoy automatic SMS updates!</li>
</ol>
Read the <a href="https://woocommerce.com/document/twilio-sms-notifications/">full documentation</a> to learn how to customize SMS messages, change order status triggers, setup new order notifications, and more!
Need any more reason to buy? When you purchase a SkyVerge-developed extension, you’re getting the highest quality extensions for your WooCommerce store. Gain peace of mind by knowing that when you purchase our products, your store’s performance is as important to us as it is to you.

Twilio SMS Notifications

Send SMS updates to customers when their order status is updated and receive an SMS message when a customer places a new order.

<h3>Show the right warnings at the right time</h3>
Help your customers make informed decisions before they buy. 
Product Warnings & Alerts  lets you easily display custom messages, pop-ups or a global product notice for WooCommerce store so, customers always see important information before making a purchase.
<h3>Key Features</h3>
<ul>
<li style="font-weight: 400">Target any product or category — Show product-specific notice WooCommerce alerts only where they’re needed, by product, category, tag, or SKU.</li>
<li style="font-weight: 400">Customer-based targeting — Display messages by user role, country, or specific customer.</li>
<li style="font-weight: 400">Custom look and feel — Adjust colors, icons, background images, and buttons directly from the settings panel.</li>
<li>Date and frequency controls — Set start/end dates, schedule messages, or limit how often customers see them.</li>
</ul>
<h3>Keep customers informed and reduce mistakes</h3>
Whether you need to display age restrictions, shipping limitations, fragile item notices, or special handling instructions, this plugin helps you communicate clearly and prevent misunderstandings.
You may choose from:
<img class="alignnone wp-image-18734005844440" src="https://woocommerce.com/wp-content/uploads/2025/10/Warniong-options.png?w=494" alt="" width="900" height="756" />
<h3>How It Works</h3>
<ol>
<li style="font-weight: 400">Go to WooCommerce > Products > Product  Warnings</li>
<li style="font-weight: 400">Create a new rule and choose the warning type and content.</li>
<li style="font-weight: 400">Choose display options as per products, tags, countries, etc.</li>
<li style="font-weight: 400">Enter your message and customize its style. (pop-up image and background, message text, buttons color and size).</li>
<li style="font-weight: 400">Save your rule, and your warning will appear automatically based on your chosen conditions.</li>
</ol>
Example:
<h3>1. Terms and Conditions</h3>
Purpose: Ensure customers acknowledge or agree to specific store terms before proceeding with purchase.
Example:
<img class="alignnone wp-image-18734005852546" src="https://woocommerce.com/wp-content/uploads/2025/10/terms-and-conditions.png" alt="" width="896" height="595" />
<img class="alignnone wp-image-18734005852547" src="https://woocommerce.com/wp-content/uploads/2025/10/terms-and-ciondition-setting.png" alt="" width="892" height="610" />
Front-end view:
<img class="alignnone wp-image-18734005852550" src="https://woocommerce.com/wp-content/uploads/2025/10/terms-and-conditions-popup.png" alt="" width="901" height="588" />
2. Shipping Method Warning
Use Case Examples:
<ul data-start="504" data-end="754">
<li data-start="504" data-end="599">
Show a fragile item warning when customers select Standard Shipping instead of Express.
</li>
<li data-start="600" data-end="668">
Display a message like “Free shipping may take up to 10 days. extra fee required for fast shipping.”
</li>
</ul>
<img class="alignnone wp-image-18734005852541" style="letter-spacing: -0.011em" src="https://woocommerce.com/wp-content/uploads/2025/10/shipping-method-warning.png" alt="" width="906" height="590" />
<img class="alignnone wp-image-18734005852543" src="https://woocommerce.com/wp-content/uploads/2025/10/shipping-restriction.png" alt="" width="896" height="604" />
Front-end View:
<img class="aligncenter wp-image-18734005852558" src="https://woocommerce.com/wp-content/uploads/2025/10/shipping-method-popup.png" alt="" width="1152" height="560" />
3. Currency Exchange Warning
Use Case Examples:
<ul>
<li>Show “Prices are converted estimates. Final charges will be processed in EUR.”</li>
<li>Warn customers about exchange rate fluctuations or conversion fees.</li>
</ul>
<img class="alignnone wp-image-18734005852589" src="https://woocommerce.com/wp-content/uploads/2025/10/warning-type.png" alt="" width="901" height="556" />
<img class="alignnone wp-image-18734005852538" src="https://woocommerce.com/wp-content/uploads/2025/10/select-display-criteria.png" alt="" width="896" height="621" />
Front-end View:
<img class="alignnone wp-image-18734005852594" src="https://woocommerce.com/wp-content/uploads/2025/10/currency-exchange-popup.png" alt="" width="900" height="713" />
<h3>Why use Product Warnings & Alerts?</h3>
<ul>
<li style="font-weight: 400">Prevent costly returns and refunds caused by missed information. 
</li>
<li style="font-weight: 400">Keep your store compliant with age or shipping restrictions. 
</li>
<li style="font-weight: 400">Reduce customer confusion. 
</li>
<li style="font-weight: 400">Build trust by communicating transparently with your shoppers.</li>
</ul>

Product Warnings & Alerts

Avoid confusion and keep your customers informed about every purchase. Set diclaimers and warnings at the right time to build trust, reduce refunds, and promote smoother sales.

Twilio SMS Notifications vs Product Warnings & Alerts