<p>The sale does not end at checkout. What happens after — a warranty question, a damage claim, a refund request, a support need — is where customer relationships are won or lost permanently. <strong>Warranty, Claims and Order Protection for WooCommerce</strong> handles every post-purchase interaction from one place: warranty rules, claim submissions, order protection fees, refund management, integrated chat, and extended support plans — all inside WooCommerce, all visible to your team in a single dashboard.</p>
<ul class="wccom-tick-list-primary">
<li>Create custom warranty rules by product, category, or store-wide — with multiple duration and pricing tiers customers choose at purchase</li>
<li>Customers submit warranty claims from their My Account dashboard — admins review, update, and resolve from one unified panel</li>
<li>Add optional order protection fees at checkout, calculated dynamically based on cart total, item count, product type, or user role</li>
<li>Built-in chat linked to each order and claim — resolve issues without email threads or external tools</li>
<li>Flexible refund management with eligibility windows per product or category, refund badges on product pages, and admin approval from the dashboard</li>
<li>Sell extended support plans for digital and virtual products — multiple durations and pricing tiers, upsold directly at checkout</li>
<li>Fully compatible with WooCommerce High-Performance Order Storage (HPOS)</li>
</ul>
<div class="woo-sc-box normal  success ">30-day money-back guarantee. Instant download. One year of updates and support.</div>
<h2>Every store has a post-purchase problem. Most have no system for it.</h2>
<p>A customer emails asking about their warranty. You search through orders, find the product, check your records, and type a manual reply. Another customer submits a damage claim. It lands in your general inbox alongside newsletters and supplier messages. A refund request comes in for a product that is past your policy window — but you have no easy way to verify that, so you handle it manually again.</p>
<p>Multiply this by every order your store processes. Now consider that each one of these interactions — handled slowly, inconsistently, or poorly — is a customer who either comes back or never returns.</p>
<p>Post-purchase experience is not a support cost. It is a retention and revenue driver. Warranty, Claims and Order Protection for WooCommerce gives you the infrastructure to handle it at scale, automatically, from inside WooCommerce.</p>
<h2>One dashboard for everything that happens after the sale</h2>
<p>Warranties, claims, order protection, refunds, chat, and extended support — managed from a single control panel inside your WooCommerce admin. No switching between email, spreadsheets, and separate tools. Every post-purchase interaction tracked, organized, and actionable in one place.</p>
<h2>Feature details</h2>
<h3>Advanced warranty management</h3>
<p>Create warranty rules for specific products, product categories, or your entire store. Define multiple warranty durations and pricing tiers — one year, two years, lifetime — and let customers choose their coverage level at the point of purchase. Every warranty is automatically linked to the order it belongs to, so both your team and your customer always know exactly what is covered and when it expires.</p>
<p>No manual warranty tracking. No digging through order history when a claim comes in. The coverage is already there, attached to the order, visible immediately.</p>
<h3>Seamless warranty claims handling</h3>
<p>Customers submit claims directly from their My Account dashboard — not via email, not via a separate support portal, not via a contact form that goes nowhere useful. Every claim lands in your unified admin panel where your team can review the details, update the status, and communicate resolution — all in one place.</p>
<p>Automated email alerts keep both sides informed at every stage. Customers know their claim is being handled. Your team knows when action is needed. Nothing falls through the cracks.</p>
<h3>Integrated chat per order and claim</h3>
<p>A built-in chat feature connects customers and admins directly within each order and claim — not in a separate inbox, not in a ticketing system that requires a separate login. When a customer needs to clarify a claim detail or your team needs more information, the conversation happens right where the relevant order context already lives. Faster resolution, fewer misunderstandings, higher satisfaction.</p>
<h3>Order protection at checkout</h3>
<p>Give customers the option to add order protection at checkout — an optional fee that covers damage, loss, or other defined incidents. Fees apply dynamically based on cart total, number of items, product type, or user role, so the protection fee is always proportional and relevant. Buyers get confidence. You get an additional revenue stream on every protected order.</p>
<div class="woo-sc-box normal  info ">Order protection fees generate measurable additional revenue on every checkout where a customer opts in — with zero extra fulfillment cost.</div>
<h3>Refund management system</h3>
<p>Define refund eligibility windows for specific products or categories. Display refund eligibility badges directly on product pages so customers know your policy before they buy — which builds confidence at the point of purchase, not doubt after it. When a refund request comes in, customers submit through My Account, and your team handles approval and communication from the dashboard. No inbox hunting, no policy disputes based on missing information.</p>
<h3>Extended support for digital products</h3>
<p>Selling software, templates, courses, or any digital product? Add extended support or service plans with multiple duration and pricing tiers — six months, one year, two years — and upsell them directly at checkout. Customers who want premium after-sales support can choose it in the same purchase flow. You earn recurring support revenue without building a separate system for it.</p>
<h3>Unified management dashboard</h3>
<p>Every post-purchase interaction — warranty claims, order protection cases, refund requests, chat conversations — lives in one centralized dashboard. Your team sees everything, acts on everything, and tracks everything from a single panel. No context-switching, no missed requests, no administrative chaos as order volume grows.</p>
<h2>What your store gains</h2>
<ul class="wccom-tick-list-secondary">
<li><strong>Higher customer lifetime value.</strong> Customers who experience fast, organized post-purchase support come back. Customers who chase answers through email threads do not.</li>
<li><strong>Additional revenue on every order.</strong> Order protection fees and extended support plan upsells generate income on purchases you were already processing.</li>
<li><strong>Dramatically reduced admin workload.</strong> Automated notifications, centralized claim tracking, and structured workflows replace the manual back-and-forth that currently consumes your team’s time.</li>
<li><strong>Stronger pre-purchase confidence.</strong> Refund badges, visible warranty options, and order protection at checkout give hesitant buyers concrete reasons to complete the purchase.</li>
<li><strong>Scalable post-purchase operations.</strong> Whether you process 20 orders a month or 2,000, the same system handles claims, warranties, and refunds without adding proportional admin overhead.</li>
<li><strong>Full HPOS compatibility.</strong> Works with High-Performance Order Storage for fast, optimized order handling at any volume.</li>
</ul>
<h2>The stores that need this most</h2>
<h3>Electronics and appliance stores</h3>
<p>Extended warranties are an expectation in this category — customers actively look for them before buying. Offering warranty tiers at checkout, with a clear claims process in My Account, positions your store as the credible choice over a competitor who sells the same product with no post-purchase support structure.</p>
<h3>Physical goods with damage or loss risk</h3>
<p>For anything fragile, high-value, or shipped internationally, order protection at checkout converts hesitant buyers. The fee is small. The confidence it creates is large. And every claim that gets handled cleanly through the dashboard rather than through email chaos is a customer who remains yours.</p>
<h3>Software, courses, and digital products</h3>
<p>Digital products do not break — but they do need support. Extended support plans upsold at checkout turn a one-time purchase into an ongoing relationship. Customers who invest in a support plan are also more engaged, more likely to use the product fully, and more likely to buy again.</p>
<h3>Stores with high post-purchase contact volume</h3>
<p>If your team regularly handles warranty questions, return requests, or claim emails manually, the administrative cost is real and growing. A structured system that routes every interaction through My Account, surfaces it in your dashboard, and tracks it to resolution is not a feature — it is infrastructure your store needs at scale.</p>
<h2>Honest answers to common questions</h2>
<h3>Can I apply different warranty rules to different products?</h3>
<p>Yes. Warranty rules can be configured per product, per category, or across your entire store — independently and in any combination. Different products can have completely different warranty durations, pricing, and terms.</p>
<h3>How do customers access their warranties and submit claims?</h3>
<p>Everything is available from the My Account dashboard — customers see their active warranties, their coverage details, and can submit a claim directly without contacting you first.</p>
<h3>Can I customize the order protection fee calculation?</h3>
<p>Yes. Protection fees are calculated dynamically and can be based on cart total, number of items, product type, or user role — giving you full control over how the fee is presented and applied at checkout.</p>
<h3>Does the integrated chat replace my existing support tools?</h3>
<p>The chat feature is built into each order and claim, giving you a native communication channel without requiring a separate tool. It works alongside whatever else you use — it does not require you to change your broader support setup.</p>
<h3>Is it compatible with HPOS?</h3>
<p>Yes. Warranty, Claims and Order Protection for WooCommerce is fully compatible with High-Performance Order Storage (HPOS).</p>
<h3>What if it’s not right for my store?</h3>
<p>You are covered by a full 30-day money-back guarantee. If it does not fit your post-purchase workflow, request a refund — no questions asked.</p>
<h2>Everything at a glance</h2>
<ul class="wccom-tick-list-secondary">
<li>Custom warranty rules by product, category, or store-wide</li>
<li>Multiple warranty duration and pricing tiers — customer-selectable at purchase</li>
<li>My Account claim submission with unified admin review panel</li>
<li>Automated claim status notifications for customers and admins</li>
<li>Built-in order and claim chat — no external tools required</li>
<li>Dynamic order protection fees at checkout</li>
<li>Refund eligibility windows with product page badges and dashboard approvals</li>
<li>Extended support plan upsells for digital and virtual products</li>
<li>Single unified dashboard for all post-purchase interactions</li>
<li>Full HPOS compatibility</li>
</ul>
<div class="woo-sc-box normal  success ">The sale is only the beginning. Warranty, Claims and Order Protection for WooCommerce handles everything that comes after it — automatically, professionally, and from one place. Backed by a 30-day money-back guarantee.</div>

Warranty Management and Claims

<p>Flexible plugin for handling warranties, claims, order protection fees, and timed refund rules in WooCommerce.</p>

<h2><strong>Grow your store and make more money with AutomateWoo</strong></h2>
<p><span style="font-weight: 400">Using the powerful, feature-rich automation available within AutomateWoo, you can create a near-endless range of automated workflows to help you grow your store with a fraction of the effort! </span>AutomateWoo allows you to create Workflows – made up of different combinations of Triggers, Rules, and Actions within WooCommerce.</p>
<ul class="wccom-tick-list-primary">
<li><strong>Triggers</strong> determine the circumstances in which the workflow will run. An example trigger would be doing something when an order is made.</li>
<li><strong>Rules</strong> allow you to perform more advanced logic on your workflows so they only trigger in certain situations. An example rule would be only trigger the workflow for orders with a total above $100.</li>
<li><strong>Actions</strong> define what happens when a workflow is triggered. With AutomateWoo there are a range of customisable actions available to you such as sending an email, changing order statuses or if you are a developer you can define a custom function.</li>
</ul>
<p>Once you’ve created your Workflow you can schedule your workflow to run at virtually any time. Whether immediately, after a set time, or even at a particular hour or day of the week.</p>
<hr />
<h2><strong>Convert and retain customers with marketing that does the hard work for you</strong></h2>
<p><a href="https://woocommerce.com/wp-content/uploads/2019/08/hero-dashboard.png"><img class="alignnone wp-image-4870905 size-full" src="https://woocommerce.com/wp-content/uploads/2019/08/hero-dashboard.png" alt="" width="1050" height="500" /></a></p>
<p>Automate and optimize customer communication by sending beautiful <strong>follow-up emails</strong>.</p>
<p><a href="https://woocommerce.com/wp-content/uploads/2019/08/incentive-fresh.png"><img class="alignnone wp-image-4873970 size-full" src="https://woocommerce.com/wp-content/uploads/2019/08/incentive-fresh.png" alt="" width="1050" height="500" /></a></p>
<p>Set up <strong>abandoned cart emails</strong> for WooCommerce – with a <a href="https://www.businessinsider.com/heres-how-retailers-can-reduce-shopping-cart-abandonment-and-recoup-billions-of-dollars-in-lost-sales-2014-4?r=US&IR=T">63% chance</a> of recovering a lost sale, sending abandoned cart emails is one of the best ways to grow your store.</p>
<p><a href="https://woocommerce.com/wp-content/uploads/2019/08/beautiful-emails-2.png"><img class="alignnone wp-image-4873973 size-full" src="https://woocommerce.com/wp-content/uploads/2019/08/beautiful-emails-2.png" alt="" width="1050" height="500" /></a></p>
<hr />
<h2>AutomateWoo Features</h2>
<ul class="wccom-tick-list-secondary">
<li><strong>Follow-Up Emails</strong> – Automatically email customers who buy specific products and ask for a review or suggest other products they might like.</li>
<li><strong>Abandoned Cart</strong> – Remind customers who left items in their cart using emails at set intervals.</li>
<li><strong>Win Back Inactive Customers</strong> – Target inactive customers with email marketing campaigns. Include special offers and recommendations.</li>
<li><strong>SMS Notifications</strong> – Send SMS notifications to customers or admins for any of AutomateWoo’s wide range of triggers. (Requires a paid Twilio account).</li>
<li><strong>Review Rewards</strong> – Encourage more product reviews by offering discounts. Limit the discount based on number of reviews posted and the rating given.</li>
<li><strong>Wishlist Marketing</strong> – Send timed wishlist reminder emails and notify when a wished product goes on sale. Integrates with WooCommerce Wishlists or YITH Wishlists.</li>
<li><strong>Birthday Emails</strong> – Delight customers with a special WooCommerce birthday email and coupon using the AutomateWoo Birthdays Add-on (separate purchase).</li>
<li><strong>Card Expiry Notifications</strong> – Notify customers before a saved credit or debit card expires. This can reduce failed payments and churn when selling subscriptions.</li>
<li><strong>Personalized Coupons</strong> – Generate dynamic customized coupons for customers to raise purchase rate.</li>
<li><strong>Subscriptions Automation</strong> – Action WooCommerce Subscription events such as status changes, failed payments and renewal reminders.</li>
<li><strong>Bookings Automations</strong> – Send emails on WooCommerce Bookings events such as booking confirmation or completion.</li>
<li><strong>Refer A Friend</strong> – Boost word-of-mouth sales with the AutomateWoo Refer A Friend Add-on (separate purchase).</li>
<li><strong>Automatic VIP</strong> – Reward your best customers with VIP status based on different spend requirements.</li>
</ul>
<hr />
<h2>Why Use AutomateWoo?</h2>
<h3>Effortless setup and management, right from your WordPress backend</h3>
<p>Start sending emails immediately using the template already set up for WooCommerce transactional emails. Design emails in the familiar WordPress editor enhanced by variables that let you insert products using a variety of display options and insert dynamic content.</p>
<p><a href="https://woocommerce.com/wp-content/uploads/2019/08/send-email.jpg"><img class="alignnone wp-image-4871092 size-full" src="https://woocommerce.com/wp-content/uploads/2019/08/send-email.jpg" alt="" width="1100" height="736" /></a></p>
<h3>Send targeted, multi-step campaigns and offer customer incentives</h3>
<p>AutomateWoo gives you complete control over campaigns. Schedule different emails to be sent at intervals or after specific customer interactions and offer incentives using the personalized coupon system.</p>
<p><a href="https://woocommerce.com/wp-content/uploads/2019/08/email-simple.png"><img class="alignnone wp-image-4874051 size-full" src="https://woocommerce.com/wp-content/uploads/2019/08/email-simple.png" alt="" width="1100" height="736" /></a></p>
<h3>Track opens, clicks and conversions</h3>
<p>AutomateWoo extends WooCommerce reporting – measure success of your campaigns with the many reports included with AutomateWoo. You can also see a detailed log of every email sent and conversion recorded.</p>
<p><a href="https://woocommerce.com/wp-content/uploads/2019/08/track-opens.jpg"><img class="alignnone wp-image-4870819 size-full" src="https://woocommerce.com/wp-content/uploads/2019/08/track-opens.jpg" alt="" width="1240" height="830" /></a></p>
<h3>Intelligent session tracking and pre-submit email capture</h3>
<p>AutomateWoo’s session tracking technology can detect registered users even before sign-in and can capture guest emails during checkout using the common pre-submit technique. Guest emails can also be captured from any form on your website, such as the newsletter signup.</p>
<p><a href="https://woocommerce.com/wp-content/uploads/2019/08/intelligent-session-tracking.png"><img class="alignnone wp-image-4870872 size-full" src="https://woocommerce.com/wp-content/uploads/2019/08/intelligent-session-tracking.png" alt="" width="1060" height="609" /></a></p>
<h3>Unlimited Email Sending</h3>
<p>Many services charge based on email volume, and with AutomateWoo you need not worry about exceeding your plan.</p>
<h3>Developer Friendly</h3>
<p>AutomateWoo is 100% extendable, and we have code examples in our documentation to get developers started.</p>
<h3>WPML Support</h3>
<p>Need to send multilingual emails? AutomateWoo has support for the popular WPML plugin.</p>
<hr />
<h2>Integrations</h2>
<p>AutomateWoo integrates with your favorite plugins and services, giving you the marketing edge you need.</p>
<ul class="wccom-tick-list-secondary">
<li><strong>WooCommerce Subscriptions:</strong> Make managing subscriptions in <a href="https://woocommerce.com/products/woocommerce-subscriptions/">WooCommerce Subscriptions</a> almost effortless. Using AutomateWoo, you can create workflows based on subscription events, such as a status change or a renewal payment failure.</li>
<li><strong>WooCommerce Memberships:</strong> Take <a href="https://woocommerce.com/products/woocommerce-memberships/">WooCommerce Memberships</a> to the next level with AutomateWoo. Create workflows that automatically send follow-up emails, reward loyal customers with VIP status, and keep an eye on membership cancellations.</li>
<li><strong>WooCommerce Bookings:</strong> Integrate <a href="https://woocommerce.com/products/woocommerce-bookings/">WooCommerce Bookings</a> with AutomateWoo to help improve your customers experience, decrease cancellations, or even upsell customers after they make bookings with automated booking confirmation or completion emails.</li>
<li><strong>WooCommerce Points and Rewards:</strong> Set up automated workflows with AutomateWoo to reward specific customer actions and easily create complex reward scenarios for <a href="https://woocommerce.com/products/woocommerce-points-and-rewards/">WooCommerce Points and Rewards</a>. Giving points is a great way to build loyalty.</li>
<li><strong>WooCommerce Wishlists:</strong> Supercharge <a href="https://woocommerce.com/products/woocommerce-wishlists/">WooCommerce Wishlists</a>. Use custom triggers in AutomateWoo to notify customers when products on their wishlist go on sale and/or send reminders for unpurchased items at different intervals to bring them back to your site.</li>
</ul>
<h3>And Many More…</h3>
<ul class="wccom-tick-list-secondary">
<li>Active Campaign</li>
<li>AgileCRM</li>
<li>Campaign Monitor</li>
<li>MadMimi</li>
<li>Mailchimp</li>
<li>Twilio SMS</li>
<li>YITH Wishlist</li>
</ul>
<hr />
<h2>AutomateWoo Add-ons</h2>
<ul class="wccom-tick-list-secondary">
<li><a href="https://woocommerce.com/products/automatewoo-refer-a-friend/"><strong>Refer A Friend</strong></a> – Boost your word-of-mouth sales with the AutomateWoo Refer A Friend Add-on.</li>
<li><a href="https://woocommerce.com/products/automatewoo-birthdays/"><strong>Birthdays</strong></a> – Delight customers and boost organic sales with a special WooCommerce birthday email and coupon on their special day.</li>
</ul>
<div class="woo-sc-box normal">AutomateWoo is compatible with the new <a href="https://woocommerce.com/checkout-blocks/" target="_blank" rel="noopener">Cart and Checkout blocks</a> — a customizable, conversion-optimized checkout experience coming soon to WooCommerce.</div>

AutomateWoo

<p>Powerful marketing automation for WooCommerce. AutomateWoo has the tools you need to grow your store and make more money.</p>

Warranty Management and Claims vs AutomateWoo