<section class="plugin-description">A complete solution for managing warranties, claims, order protection, and refunds — all within WooCommerce. 
Designed to simplify post-purchase workflows and build customer trust, this plugin allows you to automate warranty handling, streamline claim management, and offer extended protection or support packages directly from your store.
<h2>Key Features</h2>
Advanced Warranty Management: Create and manage custom warranty rules for specific products, categories, or your entire store. 
Define multiple warranty durations and pricing tiers, and allow customers to select the option that fits their needs during purchase. 
Warranties are automatically linked to orders, making it easier for both admins and users to track and manage coverage.
Seamless Warranty Claims Handling: Simplify the claim process for your customers. 
Users can submit warranty claims directly from their “My Account” dashboard, while admins can review, update, and resolve claims from a unified control panel. 
Email alerts and claim tracking ensure a fast, transparent experience for both sides.
Integrated Chat Support: Offer instant communication between customers and admins through an integrated chat feature linked to each order and claim. 
This makes it easier to resolve issues, clarify claim details, and improve customer satisfaction without external tools.
Order Protection Options: Provide users with the ability to add optional order protection at checkout. 
Fees can be applied dynamically based on cart total, number of items, product type, or user role. 
This feature not only enhances buyer confidence but also generates additional revenue for your store.
Unified Management Dashboard: Manage all post-purchase interactions — including warranty claims, order protection, and refund requests — from one centralized dashboard. 
Keep everything organized, accessible, and easy to monitor without switching between multiple panels.
Refund Management System: Define flexible refund periods for selected products or categories and display refund eligibility badges on product pages. 
Customers can easily request refunds within the allowed timeframe, and admins can handle approvals and communication directly from the dashboard.
Extended Support for Digital Products: Sell extended support or service plans for downloadable or virtual items. 
Add multiple duration and pricing options to upsell premium after-sales support directly during checkout.
<h2>Benefits</h2>
<ul>
<li>Improves post-purchase customer satisfaction through transparent warranty and claim processes.</li>
<li>Reduces manual workload for admins with automated notifications and centralized management.</li>
<li>Increases revenue potential via optional protection fees and extended support add-ons.</li>
<li>Builds customer trust with clear warranty terms, refund policies, and direct communication.</li>
<li>Fully compatible with WooCommerce High Performance Order Storage (HPOS) for faster, optimized order handling.</li>
</ul>
<h2>Why Choose This Plugin?</h2>
This plugin focuses primarily on warranty management and claims handling, giving WooCommerce stores the tools they need to manage product warranties, streamline support, and provide better after-sales service. 
Whether you’re selling electronics, digital products, or physical goods, it ensures every order is protected and every customer feels confident buying from your store.
</section>

Warranty Management and Claims

Flexible plugin for handling warranties, claims, order protection fees, and timed refund rules in WooCommerce.

Protect your customer’s shopping journey from cart to delivery with Norton Shopping Guarantee with Package Protection. Increase sales and attract repeat buyers — for free — through this unique and holistic buyer protection program. It includes the Norton Shopping Guarantee, shipping insurance, and trust badges in order to guide customers toward a purchase from your WooCommerce store.
Build confidence and increase conversions with the brand trusted by customers around the globe — Norton.
<ul class="wccom-tick-list-primary">
<li>Safe Shopping Trust Badges: Increase shopper confidence and encourage purchase completion</li>
<li>Package Protection: Customer-paid shipping insurance for any loss, damage, or theft</li>
<li>Shopping Guarantee: Lowest price guarantee, purchase guarantee, and identity theft protection</li>
<li>Comprehensive Claims Support: Our full-service claims team will process, approve, and pay out claims directly to shoppers</li>
</ul>
<h2>Safe Shopping Trustmarks</h2>
<img class="alignnone wp-image-18734003868996" src="https://woocommerce.com/wp-content/uploads/2024/06/app-page-1.jpg?w=896" alt="Leveraging the Norton brand to assure customers their products, privacy, and experience are guaranteed." width="601" height="338" />
The Sitewide Trustmark is shown in the bottom left or right-hand corner on all pages of your site. New visitors can shop with confidence because they know your site has been verified by a trusted third party.
The Product Page Trustmark is shown on each product page, typically under the add to cart button. Showing trustmarks before checkout reinforces that you are a trusted merchant, encouraging the shopper to add products to their cart.
<h2>Package Protection</h2>
<img class="wp-image-18734003868999" src="https://woocommerce.com/wp-content/uploads/2024/06/app-page-4.jpg?w=896" alt="Package protection (or shipping insurance) provides peace of mind for customers and merchants alike." width="601" height="338" />
Package Protection by EasyPost covers loss, damage, and theft for every carrier and service level. Customers cover the low cost of their shipping insurance, so you don’t pay a thing. Historically, there is a 50-60% opt-in rate, which dramatically reduces chargebacks, negative reviews, and time spent dealing with claims.
<h2>Shopping Guarantee</h2>
<img class="wp-image-18734003869000" src="https://woocommerce.com/wp-content/uploads/2024/06/app-page-5.jpg?w=896" alt="When a customer purchases package protection, they automatically receive three benefits - a Purchase Guarantee, Lowest Price Guarantee, and identity theft protection. " width="601" height="338" />
In addition to shipping insurance, the Shopping Guarantee protects your customers with:
Purchase Guarantee: If customers don’t receive their products within your terms of service, we’ll resolve the problem or issue a refund of up to $1,000 USD.
Lowest Price Guarantee: If the price goes down on your site within 30 days of purchase, we’ll reimburse your shopper the difference, up to $100 USD — at no charge to you.
Identity Theft Protection: If a shopper’s identity is stolen, we’ll provide access to identity recovery services as well as reimburse them up to $10,000 USD for related expenses.

Norton Shopping Guarantee with Package Protection

Increase sales and attract repeat buyers by protecting your customer’s shopping journey from shopping cart to delivery.

Warranty Management and Claims vs Norton Shopping Guarantee with Package Protection