<section class="plugin-description">A complete solution for managing warranties, claims, order protection, and refunds — all within WooCommerce. 
Designed to simplify post-purchase workflows and build customer trust, this plugin allows you to automate warranty handling, streamline claim management, and offer extended protection or support packages directly from your store.
<h2>Key Features</h2>
Advanced Warranty Management: Create and manage custom warranty rules for specific products, categories, or your entire store. 
Define multiple warranty durations and pricing tiers, and allow customers to select the option that fits their needs during purchase. 
Warranties are automatically linked to orders, making it easier for both admins and users to track and manage coverage.
Seamless Warranty Claims Handling: Simplify the claim process for your customers. 
Users can submit warranty claims directly from their “My Account” dashboard, while admins can review, update, and resolve claims from a unified control panel. 
Email alerts and claim tracking ensure a fast, transparent experience for both sides.
Integrated Chat Support: Offer instant communication between customers and admins through an integrated chat feature linked to each order and claim. 
This makes it easier to resolve issues, clarify claim details, and improve customer satisfaction without external tools.
Order Protection Options: Provide users with the ability to add optional order protection at checkout. 
Fees can be applied dynamically based on cart total, number of items, product type, or user role. 
This feature not only enhances buyer confidence but also generates additional revenue for your store.
Unified Management Dashboard: Manage all post-purchase interactions — including warranty claims, order protection, and refund requests — from one centralized dashboard. 
Keep everything organized, accessible, and easy to monitor without switching between multiple panels.
Refund Management System: Define flexible refund periods for selected products or categories and display refund eligibility badges on product pages. 
Customers can easily request refunds within the allowed timeframe, and admins can handle approvals and communication directly from the dashboard.
Extended Support for Digital Products: Sell extended support or service plans for downloadable or virtual items. 
Add multiple duration and pricing options to upsell premium after-sales support directly during checkout.
<h2>Benefits</h2>
<ul>
<li>Improves post-purchase customer satisfaction through transparent warranty and claim processes.</li>
<li>Reduces manual workload for admins with automated notifications and centralized management.</li>
<li>Increases revenue potential via optional protection fees and extended support add-ons.</li>
<li>Builds customer trust with clear warranty terms, refund policies, and direct communication.</li>
<li>Fully compatible with WooCommerce High Performance Order Storage (HPOS) for faster, optimized order handling.</li>
</ul>
<h2>Why Choose This Plugin?</h2>
This plugin focuses primarily on warranty management and claims handling, giving WooCommerce stores the tools they need to manage product warranties, streamline support, and provide better after-sales service. 
Whether you’re selling electronics, digital products, or physical goods, it ensures every order is protected and every customer feels confident buying from your store.
</section>

Warranty Management and Claims

Flexible plugin for handling warranties, claims, order protection fees, and timed refund rules in WooCommerce.

<h2>Allow Orders and Shipping Tracking to Customers</h2>
Order and Shipment Tracking for WooCommerce allows you to add tracking numbers to orders with carrier selection, pickup date, and estimated delivery details. Customers can view real-time tracking info from their My Account area, both in the order history and order details pages.
Display a fully customizable order timeline, including labels, descriptions, icons, and timestamps for each status update. You can bulk import tracking information using CSV files to save time on order updates.
Tracking details can also be included in customer emails, with options to customize the message, position, and use dynamic variables. Create a dedicated tracking page using a shortcode, allowing customers to check order status using their email and order ID. For added security, enable Google reCAPTCHA (V2 or V3) to prevent spam and automated abuse.
Choose from over 350 supported carriers, and let the plugin automatically generate tracking links to streamline your shipping workflow and enhance customer experience.
<h3>Order and Shipment Tracking Plugin Features</h3>
<ul>
<li style="font-weight: 400">Add tracking numbers to orders with the carrier, pickup date, and estimated delivery date</li>
<li style="font-weight: 400">Show tracking info on the My Account order history and order details pages</li>
<li style="font-weight: 400">Display a customizable order timeline with labels, icons, and timestamps</li>
<li style="font-weight: 400">Bulk import tracking details using CSV files</li>
<li style="font-weight: 400">Include tracking info in order emails with dynamic variables</li>
<li style="font-weight: 400">Add an order tracking button to emails for quick access</li>
<li style="font-weight: 400">Select from 350+ supported shipping carriers with auto-generated tracking links</li>
<li style="font-weight: 400">Show tracking tooltips and order timelines on the order listing page</li>
<li style="font-weight: 400">Create a dedicated order tracking page using a shortcode</li>
<li style="font-weight: 400">Allow customers to track orders using email and order ID</li>
<li style="font-weight: 400">Customize the order tracking form’s appearance</li>
<li style="font-weight: 400">Enable Google reCAPTCHA (V2 and V3) for spam protection on the tracking page.</li>
</ul>
<h3>Include Tracking Information on Orders</h3>
With the Order Tracking extension, you can add tracking numbers to orders by choosing a shipping company and setting a pickup date. Customers can easily check real-time tracking updates on the order details and order history sections in their My Account page.
The tracking details you can show include:
<ul>
<li style="font-weight: 400">Tracking Number</li>
<li style="font-weight: 400">Tracking Postcode</li>
<li style="font-weight: 400">Carrier Company</li>
<li style="font-weight: 400">Pickup Date</li>
<li style="font-weight: 400">Estimated Delivery Date</li>
<li style="font-weight: 400">Order Status Timeline</li>
</ul>
<img class="aligncenter wp-image-18734005362557 size-full" src="https://woocommerce.com/wp-content/uploads/2025/05/Screenshot-from-2025-06-02-09-34-48.png" alt="Include Tracking Information on Orders" width="302" height="579" />
<h3>Add Customizable Order Timelines</h3>
Order Tracking for WooCommerce lets you display customized order timelines on the order details page. You can show the date and time for each status update and personalize the following elements:
<ul>
<li style="font-weight: 400">Timeline label</li>
<li style="font-weight: 400">Timeline description</li>
<li style="font-weight: 400">Timeline icon</li>
</ul>
<img class="aligncenter wp-image-18734005362539 size-full" src="https://woocommerce.com/wp-content/uploads/2025/05/Screenshot-from-2025-06-02-09-22-20.png" alt="Add Customizable Order Timelines" width="1117" height="516" />
<h3>Import Tracking Information in a CSV File</h3>
Quickly update multiple orders by importing tracking details in bulk using a CSV file with the WooCommerce Order Tracking Plugin. This saves you time by allowing you to add shipping information to many orders at once.
<ul>
<li style="font-weight: 400">Each CSV file can include:</li>
<li style="font-weight: 400">Order ID</li>
<li style="font-weight: 400">Carrier Name</li>
<li style="font-weight: 400">Pickup Date</li>
<li style="font-weight: 400">Estimated Delivery Range (From – To)</li>
<li style="font-weight: 400">Tracking Number</li>
</ul>
<img class="aligncenter wp-image-18734005362579 size-full" src="https://woocommerce.com/wp-content/uploads/2025/05/222.png" alt="Import Tracking Information in a CSV File" width="2434" height="1482" />
<h3>Include Tracking Information on Order Emails</h3>
Include tracking information in the order emails sent to your customers. Customize the message content and choose whether to display it before or after the product list. Use dynamic variables like {order_number}, {tracking_number}, and {carrier_name} to personalize the details. You can also add a convenient order tracking button for easy access.
<img class="aligncenter wp-image-18734005362551 size-full" src="https://woocommerce.com/wp-content/uploads/2025/05/Screenshot-from-2025-06-02-09-28-15.png" alt="" width="905" height="520" />
<h3>Display Tracking Details On My Account Order Detail Pages</h3>
Show tracking information on the Order Listing pages in the My Account area to keep customers informed about their shipment status. You can display tracking details as a tooltip under the order tracking column and also show the full order timeline and tracking info on the order details page. This gives customers real-time updates all in one easy-to-access place.
<img class="aligncenter wp-image-18734005362541 size-full" src="https://woocommerce.com/wp-content/uploads/2025/05/555.png" alt="Display Tracking Details On My Account Order Detail Pages" width="2228" height="2650" />
<h3>Select Carrier Companies for Order Shipment</h3>
Choose your shipping carriers from over 350 supported services. The plugin then automatically creates tracking links for those carriers, making order tracking easier for you and your customers. This helps streamline your shipping process and keeps customers informed every step of the way.
<img class="aligncenter wp-image-18734005362559 size-full" src="https://woocommerce.com/wp-content/uploads/2025/05/Screenshot-from-2025-06-02-09-36-51.png" alt="Select Carrier Companies for Order Shipment" width="1181" height="535" />
<h3>Use Shortcode to Create an Order Tracking Page</h3>
The shipment and order tracking plugins allow you to use a shortcode to create a dedicated order tracking page where customers enter their email and order ID to check their shipping status. Customize the form’s background and header text colors to match your brand for a seamless experience.
<img class="aligncenter wp-image-18734005362560 size-full" src="https://woocommerce.com/wp-content/uploads/2025/05/Screenshot-from-2025-06-02-09-37-56.png" alt="Use Shortcode to Create an Order Tracking Page" width="826" height="614" />
<h3>Add Google reCAPTCHA for Extra Protection</h3>
Enhance your order tracking page security by adding Google reCAPTCHA (V2 and V3). This feature helps prevent spam and automated abuse, ensuring only genuine users can access tracking information.
<img class="aligncenter wp-image-18734005362562 size-full" src="https://woocommerce.com/wp-content/uploads/2025/05/Screenshot-from-2025-06-02-09-38-44.png" alt="Add Google reCAPTCHA for Extra Protection" width="758" height="477" />

Shipment and Order Tracking

Share shipment and order status details with your customers, so they can easily track their order and shipment status.

Warranty Management and Claims vs Shipment and Order Tracking