<section class="plugin-description">A complete solution for managing warranties, claims, order protection, and refunds — all within WooCommerce.<br />
Designed to simplify post-purchase workflows and build customer trust, this plugin allows you to automate warranty handling, streamline claim management, and offer extended protection or support packages directly from your store.</p>
<h2>Key Features</h2>
<p><strong>Advanced Warranty Management:</strong> Create and manage custom warranty rules for specific products, categories, or your entire store.<br />
Define multiple warranty durations and pricing tiers, and allow customers to select the option that fits their needs during purchase.<br />
Warranties are automatically linked to orders, making it easier for both admins and users to track and manage coverage.</p>
<p><strong>Seamless Warranty Claims Handling:</strong> Simplify the claim process for your customers.<br />
Users can submit warranty claims directly from their “My Account” dashboard, while admins can review, update, and resolve claims from a unified control panel.<br />
Email alerts and claim tracking ensure a fast, transparent experience for both sides.</p>
<p><strong>Integrated Chat Support:</strong> Offer instant communication between customers and admins through an integrated chat feature linked to each order and claim.<br />
This makes it easier to resolve issues, clarify claim details, and improve customer satisfaction without external tools.</p>
<p><strong>Order Protection Options:</strong> Provide users with the ability to add optional order protection at checkout.<br />
Fees can be applied dynamically based on cart total, number of items, product type, or user role.<br />
This feature not only enhances buyer confidence but also generates additional revenue for your store.</p>
<p><strong>Unified Management Dashboard:</strong> Manage all post-purchase interactions — including warranty claims, order protection, and refund requests — from one centralized dashboard.<br />
Keep everything organized, accessible, and easy to monitor without switching between multiple panels.</p>
<p><strong>Refund Management System:</strong> Define flexible refund periods for selected products or categories and display refund eligibility badges on product pages.<br />
Customers can easily request refunds within the allowed timeframe, and admins can handle approvals and communication directly from the dashboard.</p>
<p><strong>Extended Support for Digital Products:</strong> Sell extended support or service plans for downloadable or virtual items.<br />
Add multiple duration and pricing options to upsell premium after-sales support directly during checkout.</p>
<h2>Benefits</h2>
<ul>
<li>Improves post-purchase customer satisfaction through transparent warranty and claim processes.</li>
<li>Reduces manual workload for admins with automated notifications and centralized management.</li>
<li>Increases revenue potential via optional protection fees and extended support add-ons.</li>
<li>Builds customer trust with clear warranty terms, refund policies, and direct communication.</li>
<li>Fully compatible with WooCommerce High Performance Order Storage (HPOS) for faster, optimized order handling.</li>
</ul>
<h2>Why Choose This Plugin?</h2>
<p>This plugin focuses primarily on <strong>warranty management and claims handling</strong>, giving WooCommerce stores the tools they need to manage product warranties, streamline support, and provide better after-sales service.<br />
Whether you’re selling electronics, digital products, or physical goods, it ensures every order is protected and every customer feels confident buying from your store.</p>
</section>

Warranty Management and Claims

<p>Flexible plugin for handling warranties, claims, order protection fees, and timed refund rules in WooCommerce.</p>

<ul class="wccom-tick-list-primary">
<li><strong>Plug and play</strong> ― Requires no configuration to get up and running.</li>
<li><strong>Automatic tracking links</strong> ― for all major providers.</li>
<li><strong>Custom tracking links</strong> ― out-of-the-box support.</li>
</ul>
<hr class="wccom-product-heading__hr" />
<p>Provide customers with an easy way to track their shipment with WooCommerce Shipment Tracking. After adding details to an order, the tracking information will appear in <strong>emails</strong>, the <strong>order tracking page</strong>, and the <strong>order view</strong> page in their account section.</p>
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<p>Out of the box, <strong>this extension supports custom tracking links</strong> and automatic tracking links for the following major providers:</p>
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<ul class="wccom-tick-list-secondary">
<li>Australia Post</li>
<li>Canada Post</li>
<li>City Link</li>
<li>DHL</li>
<li>DPD</li>
<li>Fastway South Africa</li>
<li>FedEx</li>
<li>OnTrac</li>
</ul>
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<ul class="wccom-tick-list-secondary">
<li>ParcelForce</li>
<li>Polish shipping providers</li>
<li>Royal Mail</li>
<li>SAPO</li>
<li>TNT Express (consignment)</li>
<li>TNT Express (reference)</li>
<li>UPS</li>
<li>USPS</li>
</ul>
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<p><strong>Unlock tracking in the WooCommerce Mobile App</strong>; add tracking numbers on the go directly within the <a href="https://woocommerce.com/mobile/">WooCommerce Mobile App</a>.</p>
<p> </p>
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<h2>Documentation</h2>
<p>Need guidance? Check out the comprehensive documentation to learn everything you need to know about the Shipment Tracking extension.</p>
<h4><a href="https://woocommerce.com/document/shipment-tracking/" target="_blank" rel="noopener">View documentation</a></h4>
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<h2>Questions and Support</h2>
<p>If you have pre-sale questions or need help, <span class="link-annotation-unknown-block-id--992406005">get in touch</span> with our friendly Happiness Engineers.</p>
<h4><a href="https://woocommerce.com/my-account/create-a-ticket/" target="_blank" rel="noopener">Get support</a></h4>
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Shipment Tracking

<p>Add shipment tracking information to your orders.</p>

Warranty Management and Claims vs Shipment Tracking