<ul class="wccom-tick-list-primary">
<li>Manage all RMA, warranty, and return requests from a single view in the store administration.</li>
<li>Define warranty terms for products – set expiration periods for limited warranties.</li>
<li>Manage automated email communications during each change in return status.</li>
<li>Maintain free or paid extended warranties for products and variations.</li>
<li>Create your own warranty statuses, and manage the statuses for all return requests.</li>
<li>Customize your RMA code length and format.</li>
<li>Request product images, and track returns to/from your customers, all within the user’s account.</li>
</ul>
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<h2>RMA Management — Manage, Sell, Facilitate Easy Returns and Warranties</h2>
<p>Manage the Return Merchandise Authorization (RMA) process, add warranty terms to your products, and allow your customers to request and manage returns and exchanges directly from their user accounts.</p>
<p>When setting up your products, warranties can be assigned to the product or variation directly from the edit product screens. Define warranty or return time periods, give it a price, and update/save your product. Warranties are tied directly to the product themselves – when the warranty expires, so does the ability for the user to request a warranty, return, or exchange.</p>
<div id='gallery-3' class='gallery galleryid-0 gallery-columns-3 gallery-size-medium'><figure class='gallery-item'>
			<div class='gallery-icon landscape'>
				<a href='https://woocommerce.com/wp-content/uploads/2013/07/warranty-product.webp'><img width="824" height="584" src="https://woocommerce.com/wp-content/uploads/2013/07/warranty-product.webp?w=824" class="attachment-medium size-medium" alt="" loading="lazy" /></a>
			</div></figure><figure class='gallery-item'>
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				<a href='https://woocommerce.com/wp-content/uploads/2013/07/warranty-cart.webp'><img width="747" height="463" src="https://woocommerce.com/wp-content/uploads/2013/07/warranty-cart.webp?w=747" class="attachment-medium size-medium" alt="" loading="lazy" /></a>
			</div></figure><figure class='gallery-item'>
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				<a href='https://woocommerce.com/wp-content/uploads/2013/07/warranty_request.png'><img width="896" height="335" src="https://woocommerce.com/wp-content/uploads/2013/07/warranty_request.png?w=896" class="attachment-medium size-medium" alt="" loading="lazy" /></a>
			</div></figure>
		</div>

<div id='gallery-4' class='gallery galleryid-0 gallery-columns-3 gallery-size-medium'><figure class='gallery-item'>
			<div class='gallery-icon landscape'>
				<a href='https://woocommerce.com/wp-content/uploads/2013/07/warranty_product.png'><img width="896" height="667" src="https://woocommerce.com/wp-content/uploads/2013/07/warranty_product.png?w=896" class="attachment-medium size-medium" alt="" loading="lazy" /></a>
			</div></figure><figure class='gallery-item'>
			<div class='gallery-icon landscape'>
				<a href='https://woocommerce.com/wp-content/uploads/2013/07/warranty_product_settings.png'><img width="793" height="401" src="https://woocommerce.com/wp-content/uploads/2013/07/warranty_product_settings.png?w=793" class="attachment-medium size-medium" alt="Product data settings showing Warranty options" loading="lazy" /></a>
			</div></figure><figure class='gallery-item'>
			<div class='gallery-icon landscape'>
				<a href='https://woocommerce.com/wp-content/uploads/2013/07/warranty_product_settings_as_add_on.png'><img width="896" height="467" src="https://woocommerce.com/wp-content/uploads/2013/07/warranty_product_settings_as_add_on.png?w=896" class="attachment-medium size-medium" alt="Product data settings allowing offering Warranty as an Add-On" aria-describedby="gallery-4-6765014" loading="lazy" /></a>
			</div>
				<figcaption class='wp-caption-text gallery-caption' id='gallery-4-6765014'>
				Set warranties with durations and fees
				</figcaption></figure>
		</div>

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<h2>Documentation</h2>
<p>Need guidance? Check out the comprehensive documentation to learn everything about you need to know about Returns and Warranty Requests.</p>
<h4><a href="https://woocommerce.com/document/warranty-and-returns/" target="_blank" rel="noopener">View documentation</a></h4>
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<h2>Questions and Support</h2>
<p>If you have pre-sale questions or need help, <span class="link-annotation-unknown-block-id--992406005">get in touch</span> with our friendly Happiness Engineers.</p>
<h4><a href="https://woocommerce.com/my-account/create-a-ticket/" target="_blank" rel="noopener">Get support</a></h4>
</td>
</tr>
</tbody>
</table>

Returns and Warranty Requests

<p>Manage the RMA process, add warranties to products, and let customers request and manage returns/exchanges from their account.</p>

<h2><b>Allow Orders and Shipping Tracking to Customers</b></h2>
<p><span style="font-weight: 400">Order and Shipment Tracking for WooCommerce allows you to add tracking numbers to orders with carrier selection, pickup date, and estimated delivery details. Customers can view real-time tracking info from their My Account area, both in the order history and order details pages.</span></p>
<p><span style="font-weight: 400">Display a fully customizable order timeline, including labels, descriptions, icons, and timestamps for each status update. You can bulk import tracking information using CSV files to save time on order updates.</span></p>
<p><span style="font-weight: 400">Tracking details can also be included in customer emails, with options to customize the message, position, and use dynamic variables. Create a dedicated tracking page using a shortcode, allowing customers to check order status using their email and order ID. For added security, enable Google reCAPTCHA (V2 or V3) to prevent spam and automated abuse.</span></p>
<p><span style="font-weight: 400">Choose from over 350 supported carriers, and let the plugin automatically generate tracking links to streamline your shipping workflow and enhance customer experience.</span></p>
<h3><b>Order and Shipment Tracking Plugin Features</b></h3>
<ul>
<li style="font-weight: 400"><span style="font-weight: 400">Add tracking numbers to orders with the carrier, pickup date, and estimated delivery date</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Show tracking info on the My Account order history and order details pages</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Display a customizable order timeline with labels, icons, and timestamps</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Bulk import tracking details using CSV files</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Include tracking info in order emails with dynamic variables</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Add an order tracking button to emails for quick access</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Select from 350+ supported shipping carriers with auto-generated tracking links</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Show tracking tooltips and order timelines on the order listing page</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Create a dedicated order tracking page using a shortcode</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Allow customers to track orders using email and order ID</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Customize the order tracking form’s appearance</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Enable Google reCAPTCHA (V2 and V3) for spam protection on the tracking page.</span></li>
</ul>
<h3><b>Include Tracking Information on Orders</b></h3>
<p><span style="font-weight: 400">With the Order Tracking extension, you can add tracking numbers to orders by choosing a shipping company and setting a pickup date. Customers can easily check real-time tracking updates on the order details and order history sections in their My Account page.</span></p>
<p><span style="font-weight: 400">The tracking details you can show include:</span></p>
<ul>
<li style="font-weight: 400"><span style="font-weight: 400">Tracking Number</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Tracking Postcode</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Carrier Company</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Pickup Date</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Estimated Delivery Date</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Order Status Timeline</span></li>
</ul>
<p><img class="aligncenter wp-image-18734005362557 size-full" src="https://woocommerce.com/wp-content/uploads/2025/05/Screenshot-from-2025-06-02-09-34-48.png" alt="Include Tracking Information on Orders" width="302" height="579" /></p>
<h3><b>Add Customizable Order Timelines</b></h3>
<p><span style="font-weight: 400">Order Tracking for WooCommerce lets you display customized order timelines on the order details page. You can show the date and time for each status update and personalize the following elements:</span></p>
<ul>
<li style="font-weight: 400"><span style="font-weight: 400">Timeline label</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Timeline description</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Timeline icon</span></li>
</ul>
<p><img class="aligncenter wp-image-18734005362539 size-full" src="https://woocommerce.com/wp-content/uploads/2025/05/Screenshot-from-2025-06-02-09-22-20.png" alt="Add Customizable Order Timelines" width="1117" height="516" /></p>
<h3><b>Import Tracking Information in a CSV File</b></h3>
<p><span style="font-weight: 400">Quickly update multiple orders by importing tracking details in bulk using a CSV file with the WooCommerce Order Tracking Plugin. This saves you time by allowing you to add shipping information to many orders at once.</span></p>
<ul>
<li style="font-weight: 400"><span style="font-weight: 400">Each CSV file can include:</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Order ID</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Carrier Name</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Pickup Date</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Estimated Delivery Range (From – To)</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Tracking Number</span></li>
</ul>
<p><img class="aligncenter wp-image-18734005362579 size-full" src="https://woocommerce.com/wp-content/uploads/2025/05/222.png" alt="Import Tracking Information in a CSV File" width="2434" height="1482" /></p>
<h3><b>Include Tracking Information on Order Emails</b></h3>
<p><span style="font-weight: 400">Include tracking information in the order emails sent to your customers. Customize the message content and choose whether to display it before or after the product list. Use dynamic variables like {order_number}, {tracking_number}, and {carrier_name} to personalize the details. You can also add a convenient order tracking button for easy access.</span></p>
<p><img class="aligncenter wp-image-18734005362551 size-full" src="https://woocommerce.com/wp-content/uploads/2025/05/Screenshot-from-2025-06-02-09-28-15.png" alt="" width="905" height="520" /></p>
<h3><b>Display Tracking Details On My Account Order Detail Pages</b></h3>
<p><span style="font-weight: 400">Show tracking information on the Order Listing pages in the My Account area to keep customers informed about their shipment status. You can display tracking details as a tooltip under the order tracking column and also show the full order timeline and tracking info on the order details page. This gives customers real-time updates all in one easy-to-access place.</span></p>
<p><img class="aligncenter wp-image-18734005362541 size-full" src="https://woocommerce.com/wp-content/uploads/2025/05/555.png" alt="Display Tracking Details On My Account Order Detail Pages" width="2228" height="2650" /></p>
<h3><b>Select Carrier Companies for Order Shipment</b></h3>
<p><span style="font-weight: 400">Choose your shipping carriers from over 350 supported services. The plugin then automatically creates tracking links for those carriers, making order tracking easier for you and your customers. This helps streamline your shipping process and keeps customers informed every step of the way.</span></p>
<p><img class="aligncenter wp-image-18734005362559 size-full" src="https://woocommerce.com/wp-content/uploads/2025/05/Screenshot-from-2025-06-02-09-36-51.png" alt="Select Carrier Companies for Order Shipment" width="1181" height="535" /></p>
<h3><b>Use Shortcode to Create an Order Tracking Page</b></h3>
<p><span style="font-weight: 400">The shipment and order tracking plugins allow you to use a shortcode to create a dedicated order tracking page where customers enter their email and order ID to check their shipping status. Customize the form’s background and header text colors to match your brand for a seamless experience.</span></p>
<p><img class="aligncenter wp-image-18734005362560 size-full" src="https://woocommerce.com/wp-content/uploads/2025/05/Screenshot-from-2025-06-02-09-37-56.png" alt="Use Shortcode to Create an Order Tracking Page" width="826" height="614" /></p>
<h3><b>Add Google reCAPTCHA for Extra Protection</b></h3>
<p><span style="font-weight: 400">Enhance your order tracking page security by adding Google reCAPTCHA (V2 and V3). This feature helps prevent spam and automated abuse, ensuring only genuine users can access tracking information.</span></p>
<p><img class="aligncenter wp-image-18734005362562 size-full" src="https://woocommerce.com/wp-content/uploads/2025/05/Screenshot-from-2025-06-02-09-38-44.png" alt="Add Google reCAPTCHA for Extra Protection" width="758" height="477" /></p>

Shipment and Order Tracking

<p>Share shipment and order status details with your customers, so they can easily track their order and shipment status.</p>

Returns and Warranty Requests vs Shipment and Order Tracking