<ul class="wccom-tick-list-primary">
<li>Manage all RMA, warranty, and return requests from a single view in the store administration.</li>
<li>Define warranty terms for products – set expiration periods for limited warranties.</li>
<li>Manage automated email communications during each change in return status.</li>
<li>Maintain free or paid extended warranties for products and variations.</li>
<li>Create your own warranty statuses, and manage the statuses for all return requests.</li>
<li>Customize your RMA code length and format.</li>
<li>Request product images, and track returns to/from your customers, all within the user’s account.</li>
</ul>
<hr />
<h2>RMA Management — Manage, Sell, Facilitate Easy Returns and Warranties</h2>
<p>Manage the Return Merchandise Authorization (RMA) process, add warranty terms to your products, and allow your customers to request and manage returns and exchanges directly from their user accounts.</p>
<p>When setting up your products, warranties can be assigned to the product or variation directly from the edit product screens. Define warranty or return time periods, give it a price, and update/save your product. Warranties are tied directly to the product themselves – when the warranty expires, so does the ability for the user to request a warranty, return, or exchange.</p>
<div id='gallery-3' class='gallery galleryid-0 gallery-columns-3 gallery-size-medium'><figure class='gallery-item'>
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				<a href='https://woocommerce.com/wp-content/uploads/2013/07/warranty-product.webp'><img width="824" height="584" src="https://woocommerce.com/wp-content/uploads/2013/07/warranty-product.webp?w=824" class="attachment-medium size-medium" alt="" loading="lazy" /></a>
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				<a href='https://woocommerce.com/wp-content/uploads/2013/07/warranty-cart.webp'><img width="747" height="463" src="https://woocommerce.com/wp-content/uploads/2013/07/warranty-cart.webp?w=747" class="attachment-medium size-medium" alt="" loading="lazy" /></a>
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				<a href='https://woocommerce.com/wp-content/uploads/2013/07/warranty_request.png'><img width="896" height="335" src="https://woocommerce.com/wp-content/uploads/2013/07/warranty_request.png?w=896" class="attachment-medium size-medium" alt="" loading="lazy" /></a>
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<div id='gallery-4' class='gallery galleryid-0 gallery-columns-3 gallery-size-medium'><figure class='gallery-item'>
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				<a href='https://woocommerce.com/wp-content/uploads/2013/07/warranty_product.png'><img width="896" height="667" src="https://woocommerce.com/wp-content/uploads/2013/07/warranty_product.png?w=896" class="attachment-medium size-medium" alt="" loading="lazy" /></a>
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				<a href='https://woocommerce.com/wp-content/uploads/2013/07/warranty_product_settings.png'><img width="793" height="401" src="https://woocommerce.com/wp-content/uploads/2013/07/warranty_product_settings.png?w=793" class="attachment-medium size-medium" alt="Product data settings showing Warranty options" loading="lazy" /></a>
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				<a href='https://woocommerce.com/wp-content/uploads/2013/07/warranty_product_settings_as_add_on.png'><img width="896" height="467" src="https://woocommerce.com/wp-content/uploads/2013/07/warranty_product_settings_as_add_on.png?w=896" class="attachment-medium size-medium" alt="Product data settings allowing offering Warranty as an Add-On" aria-describedby="gallery-4-6765014" loading="lazy" /></a>
			</div>
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				Set warranties with durations and fees
				</figcaption></figure>
		</div>

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<td>
<h2>Documentation</h2>
<p>Need guidance? Check out the comprehensive documentation to learn everything about you need to know about Returns and Warranty Requests.</p>
<h4><a href="https://woocommerce.com/document/warranty-and-returns/" target="_blank" rel="noopener">View documentation</a></h4>
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<h2>Questions and Support</h2>
<p>If you have pre-sale questions or need help, <span class="link-annotation-unknown-block-id--992406005">get in touch</span> with our friendly Happiness Engineers.</p>
<h4><a href="https://woocommerce.com/my-account/create-a-ticket/" target="_blank" rel="noopener">Get support</a></h4>
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</table>

Returns and Warranty Requests

<p>Manage the RMA process, add warranties to products, and let customers request and manage returns/exchanges from their account.</p>

<h3>SMS Mobile API – Personalized SMS and Gateway Notifications for Your WooCommerce Store</h3>
<p>Boost your WooCommerce store’s customer communication by sending personalized updates straight from your mobile number or Gateway account. SMS Mobile API enables direct, two-way messaging, keeping your customers informed and engaged through a seamless, interactive experience.</p>
<h3>Key Features:</h3>
<p><strong>SMS and Gateway from Your Personal Account</strong><br />
Send notifications directly from your personal mobile number or Gateway account. Customers can reply to your messages, enabling real-time, direct communication.</p>
<p><strong>More Ways to Send SMS — Total Flexibility</strong><br />
In addition to using your mobile device, you can connect external SMS services like Twilio, MessageBird, ClickSend, and more — or even link your own SMS Gateway using a SIM modem.<br />
Choose the method that best fits your needs and take full control of your SMS delivery.<br />
Use either our mobile-based SMS sending service (SMSMobileAPI) or connect your preferred provider or SMS gateway.</p>
<p><strong>Real-Time Notifications</strong><br />
Automatically notify your customers via SMS or Gateway when they place an order, when their order status changes, or upon completion of their purchase.</p>
<p><strong>Personalized Messages</strong><br />
Customize SMS and Gateway templates with order details and other relevant information, ensuring your customers receive tailored and timely updates.</p>
<p><strong>Flexible Delivery Options</strong><br />
Choose to send an SMS, a Gateway message, or both simultaneously for maximum reach and engagement.</p>
<p><strong>Direct Customer Interaction</strong><br />
Because messages are sent from your personal accounts, customers can respond directly to you, creating a seamless and interactive communication channel.</p>
<p><strong>Easy Integration</strong><br />
Simple setup and configuration with WooCommerce, with no need for complex coding or third-party services.</p>
<p><strong>Comprehensive Logging</strong><br />
Track all SMS and Gateway activities with detailed logs, helping you monitor successful deliveries and troubleshoot any issues.</p>
<p><strong>Secure and Private</strong><br />
Your data and customer information remain secure, with all messages sent directly from your phone or Gateway account, ensuring full control and privacy.</p>
<h3>Advanced Custom Rules & Conditions for SMS & Gateway</h3>
<p><strong>100% Personalized SMS & Gateway Notifications!</strong><br />
Take full control of your messaging by defining custom rules based on your WooCommerce order details. No more generic notifications – send the right message at the right time with conditions tailored to each order!</p>
<ul class="wccom-tick-list-secondary">
<li>Rule-Based Messaging System – Create unlimited rules with flexible conditions.</li>
<li>Trigger on Order Status Changes – Customize notifications for processing, completed, refunded orders, and more!</li>
<li>Dynamic Conditions – Use customer email, order total, shipping method, and other order details to trigger messages.</li>
<li>Multiple Conditions Per Rule – Example: “Order Total > $100” AND “Shipping Method = Express”.</li>
<li>Automated Message Sending – Messages are only sent when all defined conditions are met.</li>
<li>Real-Time Execution – Your custom rules apply instantly when an order status is updated.</li>
<li>Smart Logging – Keep track of rule execution and message delivery in detailed logs.</li>
</ul>
<p>With this feature, your SMS notifications are not just automated – they are fully tailored to each customer’s order!</p>
<h3>Additional Features:</h3>
<p>Over 50 Placeholders for Maximum Personalization<br />
Insert dynamic data like order ID, customer name, total price, shipping details, and more to craft fully customized SMS messages.</p>
<p>Dedicated Online Support<br />
Access direct support via the extension for seamless assistance whenever you need help.</p>
<p>Order Analysis for Better Rule Creation<br />
Use the Check Order feature to analyze any existing order and understand its data structure, making it easier to set up precise rules.</p>
<p><strong>Why Choose SMS Mobile API?</strong></p>
<p>In today’s digital world, building strong relationships with your customers requires timely and personalized communication. SMS Mobile API allows you to engage your customers instantly by sending SMS and Gateway notifications directly from your personal accounts. Whether it’s order confirmations, status updates, or personalized thank-you messages, this extension ensures your communication is not only effective but also direct and personal, with the added benefit of allowing your customers to reply to you instantly.</p>
<p><strong>How It Works:</strong></p>
<ol>
<li><strong>Install and Activate:</strong> Download the extension and activate it through the WordPress admin dashboard.</li>
<li><strong>Configure Your Settings:</strong> Enter your API key, set up your mobile number, and customize your SMS templates.</li>
<li><strong>Start Sending:</strong> With everything configured, SMS Mobile API will automatically send notifications based on your settings, directly to your customers’ phones from your personal mobile number.</li>
</ol>
<p><strong>Get Started Today!</strong></p>
<p>Transform your WooCommerce store’s customer communication with SMS Mobile API. Keep your customers informed, engage with them directly, and build stronger, more personal relationships—all through the power of SMS sent from your own mobile phone.</p>
<h3>Third-Party Services and Data Disclosure</h3>
<p>This extension relies on the external service <strong>SMSMobileAPI</strong> to send SMS notifications. The extension connects to the SMSMobileAPI platform to deliver SMS messages to the phone numbers provided by the user via WooCommerce.</p>
<h3>What data is sent to SMSMobileAPI?</h3>
<ul>
<li><strong>Phone numbers</strong>: The phone number associated with the order (either billing or shipping phone number).</li>
<li><strong>Order details</strong>: The message template includes the order ID, and in some cases, details related to the order status.</li>
<li><strong>API key</strong>: The API key provided by the user during the extension setup.</li>
</ul>
<p>The data sent to SMSMobileAPI is required for the SMS delivery process. No additional data is sent beyond what is necessary for sending the SMS.</p>
<h3>Purpose of the connection:</h3>
<p>The connection to SMSMobileAPI is established for the purpose of sending SMS notifications related to WooCommerce orders. This may include, but is not limited to, SMS messages confirming order receipt, notifying customers of changes in order status, and sending test SMS messages to verify API connectivity.</p>

SMS Mobile API Order Notifications

<p>Connect your WooCommerce store to your mobile and send SMS or WhatsApp updates instantly.</p>

Returns and Warranty Requests vs SMS Mobile API Order Notifications