<h2>Highlights</h2>
<ul class="wccom-tick-list-secondary" style="line-height: 1.8em;color #ffffff;margin-bottom: 18px">
<li data-start="99" data-end="163">
<p data-start="101" data-end="163"><strong>Increases customer engagement through instant communication.</strong></p>
</li>
<li data-start="99" data-end="163">
<p data-start="101" data-end="163"><strong>Boosts conversions by answering pre-sale queries instantly.</strong></p>
</li>
<li data-start="99" data-end="163">
<p data-start="101" data-end="163"><strong>Shortens the buyer journey through instant ordering.</strong></p>
</li>
<li data-start="99" data-end="163">
<p data-start="101" data-end="163"><strong>Reduces cart abandonment with real-time support.</strong></p>
</li>
<li data-start="99" data-end="163"><strong>Captures leads directly via WhatsApp without forms.</strong></li>
</ul>
<h2>All-in-One WhatsApp solution: manage orders, support, and sales</h2>
<p>Did you know that orders placed through WhatsApp boast a conversion rate that is 5-10% higher than traditional methods? Customers increasingly prefer WhatsApp for communication, as it facilitates seamless interaction between merchants and clients. To enhance your conversion rates and provide customers with a convenient support channel, use: WhatsApp Order & Live Chat for WooCommerce extension.</p>
<p>This powerful tool enables you to feature an “Order on WhatsApp” button, complete with a dedicated WhatsApp cart and checkout process. Additionally, you can integrate a customizable WhatsApp chat widget directly on your website, allowing customers to engage with your store staff in real time and submit support requests effortlessly.</p>
<h2>Features</h2>
<ul>
<li><strong>Allow customers to place orders via WhatsApp</strong></li>
<li>Dedicated cart & checkout page for WhatsApp orders</li>
<li>Dedicated order log and order detail page for WhatsApp orders</li>
<li>Multiple order statuses for WhatsApp orders</li>
<li>Place WhatsApp cart & checkout using a shortcode</li>
<li>Show a customizable WhatsApp add to cart button on:
<ul>
<li>Product pages</li>
<li>Shop pages</li>
</ul>
</li>
<li>Add different button text for product & shop pages</li>
<li>Choose to:
<ul>
<li>Replace “add-to-cart” button with “Order on WhatsApp” button on product page</li>
<li>Replace “add-to-cart” button with “Order on WhatsApp” button on shop page</li>
</ul>
</li>
<li>Choose to hide price for WhatsApp order products</li>
<li>2 types of cart + checkout preview:
<ul>
<li>Inline</li>
<li>Popup</li>
</ul>
</li>
<li>Choose what fields to display on WhatsApp checkout</li>
<li>Allow customers to add coupons to WhatsApp checkout</li>
<li>Add reCaptcha to WhatsApp checkout</li>
<li>Choose to enable WhatsApp order functionality on mobile devices only</li>
<li>Customizable WhatsApp order message with additional variables for:
<ul>
<li>Product ID</li>
<li>Product name</li>
<li>Product price</li>
<li>Product quantity</li>
<li>Product link</li>
</ul>
</li>
<li>Show or hide WhatsApp order functionality for specific:
<ul>
<li>Products</li>
<li>Categories</li>
<li>User Roles</li>
</ul>
</li>
<li>Dedicated order log and order detail page for WhatsApp orders</li>
<li>Multiple order statuses for WhatsApp orders</li>
<li>Add separate WhatsApp numbers for support and orders</li>
<li><strong>Allow customers to contact support chat on WhatsApp</strong></li>
<li>Add single or multiple agents for WhatsApp support</li>
<li>Provide support by scheduling times and days for multiple agents</li>
<li>Customize WhatsApp chat widget by:
<ul>
<li>Adding widget header text</li>
<li>Changing widget header text color</li>
<li>Adding custom pre-added message</li>
<li>Adding a custom placeholder for send message field</li>
</ul>
</li>
<li>Place WhatsApp chat widget using a short code</li>
</ul>
<h2>Let customers place orders on WhatsApp</h2>
<p>WhatsApp is rapidly gaining traction among e-commerce businesses, making its integration essential for many organizations. E-commerce companies often encounter a challenge: customers prefer to place orders through WhatsApp, yet these transactions are not captured on their websites, complicating order management and tracking.</p>
<p>The WhatsApp Order and Live Chat extension effectively addresses these issues. With this innovative tool, customers can seamlessly place orders via WhatsApp, and these orders are automatically recorded in the merchant’s order log. This integration not only streamlines the ordering process but also enhances order tracking, ultimately improving operational efficiency and customer satisfaction.</p>
<p><img class="alignnone size-full wp-image-18734005395508" src="https://woocommerce.com/wp-content/uploads/2020/10/woocommerce-whatsapp-order-1.png" alt="" width="863" height="585" /></p>
<h2>Receive a detailed order receipt via WhatsApp</h2>
<p>Notify the admin in real-time when an order is placed using the WhatsApp order notification for WooCommerce extension. The order message is fully customizable, and merchants can include details like <em>product ID, product name, product price, product quantity, and product link</em>.</p>
<p><img class="alignnone size-full wp-image-18734005395472" src="https://woocommerce.com/wp-content/uploads/2020/10/woocommerce-whatsapp-order-2.png" alt="" width="863" height="582" /></p>
<h2>Keep a separate log for WhatsApp Orders</h2>
<p>This plugin enables you to efficiently manage logs of all orders generated through WhatsApp. Merchants can easily access order details and communicate with customers using the WhatsApp chat button located on the order detail page. Additionally, the plugin offers customizable order statuses, ensuring that customers are kept informed about the progress of their orders.</p>
<p><img class="alignnone size-full wp-image-18734005395611" src="https://woocommerce.com/wp-content/uploads/2020/10/woocommerce-whatsapp-rder-3.png" alt="" width="860" height="557" /></p>
<h2>Separate cart & checkout for WhatsApp orders</h2>
<p>This extension provides a specialized cart and checkout experience for orders placed via WhatsApp. Merchants have the flexibility to enable or disable specific checkout fields, allowing them to collect the necessary information as needed. Additionally, the WhatsApp checkout feature supports the use of coupons, enhancing the overall shopping experience for customers.</p>
<p><img class="alignnone size-full wp-image-18734005395794" src="https://woocommerce.com/wp-content/uploads/2020/10/woocommerce-whatsapp-order-4.png" alt="" width="980" height="1155" /></p>
<h2>Support variable products</h2>
<p>This extension fully supports variable products, and they can be ordered via WhatsApp as well.</p>
<p><img class="alignnone size-full wp-image-18734005395796" src="https://woocommerce.com/wp-content/uploads/2020/10/woocommerce-whatsapp-order-nitification-5.png" alt="" width="860" height="587" /></p>
<h2>Restrict WhatsApp ordering by product, categories, and user roles</h2>
<p>With the WhatsApp Order and Live Chat extension, merchants can offer WhatsApp order functionality to specific user roles, products, and categories. This makes it easier for merchants to restrict products and categories not suitable for WhatsApp ordering.</p>
<p><img class="alignnone size-full wp-image-18734005395913" src="https://woocommerce.com/wp-content/uploads/2020/10/woocommerce-order-notifications-6.png" alt="" width="980" height="345" /></p>
<h2>Allow customers to chat via WhatsApp</h2>
<p>You can enable or disable the WhatsApp chat option based on your preference. Once enabled, the WhatsApp icon will be displayed on your website or store, where the customer can send a direct message to your support member.</p>
<p><img class="alignnone size-full wp-image-18734005395951" src="https://woocommerce.com/wp-content/uploads/2020/10/woocommerce-whatsapp-chat-8.png" alt="" width="863" height="582" /></p>
<h2>Display a customizable WhatsApp chat widget</h2>
<p>Easily customize your WhatsApp chat widget by using the WooCommerce WhatsApp Order and Live Chat plugin. It allows you to customize the appearance of the widget to match your brand by setting its custom header text, background color, welcome messages, and placeholder text.</p>
<p><img class="alignnone size-full wp-image-18734005395930" src="https://woocommerce.com/wp-content/uploads/2020/10/woocommerce-whatsapp-chat-7.png" alt="" width="980" height="597" /></p>
<h2>Add and schedule multiple support agents to help your customer</h2>
<p>WhatsApp Order and Live Chat for WooCommerce allows you to schedule multiple support agents, making your chat process smooth and efficient. You can define specific availability times and days for each agent, ensuring they are available to assist customers and provide support, which enhances your overall shopping experience. Additionally, you can easily add or remove agent data as needed.</p>
<p><img class="alignnone size-full wp-image-18734005395956" src="https://woocommerce.com/wp-content/uploads/2020/10/woocommerce-whatsapp-chat-10.png" alt="" width="869" height="518" /></p>

WhatsApp Order and Live Chat

<p>The all-in-one WhatsApp solution for WooCommerce — receive orders and manage customer support directly via WhatsApp seamlessly.</p>

<h2>Features</h2>
<ul class="wccom-tick-list-primary">
<li>Deliver instant replies and smarter support with AI Chabot</li>
<li>Customers can find the needed products with link via AI Chabot</li>
<li>Create product images instantly with AI</li>
<li>Generate seo-friendly descriptions automatically</li>
<li>Reply to reviews fast with AI</li>
<li>View AI chats to keep an eye on communications</li>
<li>Enable AI Chabot on home, shop, product, or any landing page</li>
<li>Provide store name and details using shortcode</li>
<li>Write custom messages for email request, reply, & bot error</li>
<li>Modify Chabot by name, header text & background color</li>
<li>Choose and configure your preferred OpenAI model</li>
</ul>
<h3>Add AI chatbot for instant support</h3>
<p>Assist your customers with fast and reliable support by incorporating an AI enabled chat system to your WooCommerce store. Help them get quick replies, guidance, and a better shopping experience.</p>
<p><img class="aligncenter size-full wp-image-18734005675375" src="https://woocommerce.com/wp-content/uploads/2025/08/chat.png" alt="" width="980" height="808" /></p>
<h3>Boost sales with smart product recommendations</h3>
<p>The AI chatbot takes into account all the user requirements and recommends the most relevant items from your store. It suffices customers’ needs and increases conversion without human-efforts.</p>
<p><img class="aligncenter size-full wp-image-18734005675381" src="https://woocommerce.com/wp-content/uploads/2025/08/recommend-product.png" alt="" width="980" height="668" /></p>
<h3>Access chats for better insights</h3>
<p>Store admin can access chats to monitor quality of customer support. It helps you keep an eye on customers’ requirements and understand their shopping behavior.</p>
<p><img class="aligncenter size-full wp-image-18734005675391" src="https://woocommerce.com/wp-content/uploads/2025/08/view-chats.png" alt="" width="980" height="796" /></p>
<h3>Save time by generating product images</h3>
<p>Who else is going for a product photo-shoot that is followed by multiple edits when a prompt can generate them in a go? With the AI Addons extension for WooCommerce, you can instantly produce images.</p>
<p><img class="aligncenter size-full wp-image-18734005675393" src="https://woocommerce.com/wp-content/uploads/2025/08/Generate-Image.png" alt="" width="980" height="435" /></p>
<h3>Auto compose and enhance product descriptions</h3>
<p>Let AI be your store’s copywriter. Provide a product name and features to generate engaging and user-friendly descriptions. You can create both a short and extended description, with the option to enhance it further with AI.</p>
<p><img class="aligncenter size-full wp-image-18734005675395" src="https://woocommerce.com/wp-content/uploads/2025/08/generate-content.png" alt="" width="980" height="523" /></p>
<p><img class="aligncenter size-full wp-image-18734005675400" src="https://woocommerce.com/wp-content/uploads/2025/08/CONTENT-generated.png" alt="" width="980" height="633" /></p>
<h3>Build trust with AI review replies</h3>
<p>AI replies to the customers’ reviews to build trust and customer loyalty. Let the customers feel their words matter to your store.</p>
<p><img class="aligncenter size-full wp-image-18734005675403" src="https://woocommerce.com/wp-content/uploads/2025/08/replied_4a01d6.png" alt="" width="980" height="334" /></p>
<h2>Advantages</h2>
<ul class="wccom-tick-list-secondary">
<li>Fast and reliable customer support results in higher customer satisfaction</li>
<li>Generating product images and descriptions saves tons of your time and effort</li>
<li>Keeps the customers engaged with AI review replies</li>
<li>Offering personalized product recommendations in chat yields higher conversions</li>
<li>Enables store admin to know customer needs and behavior with chat history</li>
</ul>

AI Addons

<p>Integrate artificial intelligence (AI) with your store for instant support, auto-generated product images, descriptions, and review replies.</p>

WhatsApp Order and Live Chat vs AI Addons