<h2>Highlights</h2>
<ul class="wccom-tick-list-secondary" style="line-height: 1.8em;color #ffffff;margin-bottom: 18px">
<li data-start="99" data-end="163">
<p data-start="101" data-end="163"><strong>Increases customer engagement through instant communication.</strong></p>
</li>
<li data-start="99" data-end="163">
<p data-start="101" data-end="163"><strong>Boosts conversions by answering pre-sale queries instantly.</strong></p>
</li>
<li data-start="99" data-end="163">
<p data-start="101" data-end="163"><strong>Shortens the buyer journey through instant ordering.</strong></p>
</li>
<li data-start="99" data-end="163">
<p data-start="101" data-end="163"><strong>Reduces cart abandonment with real-time support.</strong></p>
</li>
<li data-start="99" data-end="163"><strong>Captures leads directly via WhatsApp without forms.</strong></li>
</ul>
<h2>All-in-One WhatsApp solution: manage orders, support, and sales</h2>
<p>Did you know that orders placed through WhatsApp boast a conversion rate that is 5-10% higher than traditional methods? Customers increasingly prefer WhatsApp for communication, as it facilitates seamless interaction between merchants and clients. To enhance your conversion rates and provide customers with a convenient support channel, use: WhatsApp Order & Live Chat for WooCommerce extension.</p>
<p>This powerful tool enables you to feature an “Order on WhatsApp” button, complete with a dedicated WhatsApp cart and checkout process. Additionally, you can integrate a customizable WhatsApp chat widget directly on your website, allowing customers to engage with your store staff in real time and submit support requests effortlessly.</p>
<h2>Features</h2>
<ul>
<li><strong>Allow customers to place orders via WhatsApp</strong></li>
<li>Dedicated cart & checkout page for WhatsApp orders</li>
<li>Dedicated order log and order detail page for WhatsApp orders</li>
<li>Multiple order statuses for WhatsApp orders</li>
<li>Place WhatsApp cart & checkout using a shortcode</li>
<li>Show a customizable WhatsApp add to cart button on:
<ul>
<li>Product pages</li>
<li>Shop pages</li>
</ul>
</li>
<li>Add different button text for product & shop pages</li>
<li>Choose to:
<ul>
<li>Replace “add-to-cart” button with “Order on WhatsApp” button on product page</li>
<li>Replace “add-to-cart” button with “Order on WhatsApp” button on shop page</li>
</ul>
</li>
<li>Choose to hide price for WhatsApp order products</li>
<li>2 types of cart + checkout preview:
<ul>
<li>Inline</li>
<li>Popup</li>
</ul>
</li>
<li>Choose what fields to display on WhatsApp checkout</li>
<li>Allow customers to add coupons to WhatsApp checkout</li>
<li>Add reCaptcha to WhatsApp checkout</li>
<li>Choose to enable WhatsApp order functionality on mobile devices only</li>
<li>Customizable WhatsApp order message with additional variables for:
<ul>
<li>Product ID</li>
<li>Product name</li>
<li>Product price</li>
<li>Product quantity</li>
<li>Product link</li>
</ul>
</li>
<li>Show or hide WhatsApp order functionality for specific:
<ul>
<li>Products</li>
<li>Categories</li>
<li>User Roles</li>
</ul>
</li>
<li>Dedicated order log and order detail page for WhatsApp orders</li>
<li>Multiple order statuses for WhatsApp orders</li>
<li>Add separate WhatsApp numbers for support and orders</li>
<li><strong>Allow customers to contact support chat on WhatsApp</strong></li>
<li>Add single or multiple agents for WhatsApp support</li>
<li>Provide support by scheduling times and days for multiple agents</li>
<li>Customize WhatsApp chat widget by:
<ul>
<li>Adding widget header text</li>
<li>Changing widget header text color</li>
<li>Adding custom pre-added message</li>
<li>Adding a custom placeholder for send message field</li>
</ul>
</li>
<li>Place WhatsApp chat widget using a short code</li>
</ul>
<h2>Let customers place orders on WhatsApp</h2>
<p>WhatsApp is rapidly gaining traction among e-commerce businesses, making its integration essential for many organizations. E-commerce companies often encounter a challenge: customers prefer to place orders through WhatsApp, yet these transactions are not captured on their websites, complicating order management and tracking.</p>
<p>The WhatsApp Order and Live Chat extension effectively addresses these issues. With this innovative tool, customers can seamlessly place orders via WhatsApp, and these orders are automatically recorded in the merchant’s order log. This integration not only streamlines the ordering process but also enhances order tracking, ultimately improving operational efficiency and customer satisfaction.</p>
<p><img class="alignnone size-full wp-image-18734005395508" src="https://woocommerce.com/wp-content/uploads/2020/10/woocommerce-whatsapp-order-1.png" alt="" width="863" height="585" /></p>
<h2>Receive a detailed order receipt via WhatsApp</h2>
<p>Notify the admin in real-time when an order is placed using the WhatsApp order notification for WooCommerce extension. The order message is fully customizable, and merchants can include details like <em>product ID, product name, product price, product quantity, and product link</em>.</p>
<p><img class="alignnone size-full wp-image-18734005395472" src="https://woocommerce.com/wp-content/uploads/2020/10/woocommerce-whatsapp-order-2.png" alt="" width="863" height="582" /></p>
<h2>Keep a separate log for WhatsApp Orders</h2>
<p>This plugin enables you to efficiently manage logs of all orders generated through WhatsApp. Merchants can easily access order details and communicate with customers using the WhatsApp chat button located on the order detail page. Additionally, the plugin offers customizable order statuses, ensuring that customers are kept informed about the progress of their orders.</p>
<p><img class="alignnone size-full wp-image-18734005395611" src="https://woocommerce.com/wp-content/uploads/2020/10/woocommerce-whatsapp-rder-3.png" alt="" width="860" height="557" /></p>
<h2>Separate cart & checkout for WhatsApp orders</h2>
<p>This extension provides a specialized cart and checkout experience for orders placed via WhatsApp. Merchants have the flexibility to enable or disable specific checkout fields, allowing them to collect the necessary information as needed. Additionally, the WhatsApp checkout feature supports the use of coupons, enhancing the overall shopping experience for customers.</p>
<p><img class="alignnone size-full wp-image-18734005395794" src="https://woocommerce.com/wp-content/uploads/2020/10/woocommerce-whatsapp-order-4.png" alt="" width="980" height="1155" /></p>
<h2>Support variable products</h2>
<p>This extension fully supports variable products, and they can be ordered via WhatsApp as well.</p>
<p><img class="alignnone size-full wp-image-18734005395796" src="https://woocommerce.com/wp-content/uploads/2020/10/woocommerce-whatsapp-order-nitification-5.png" alt="" width="860" height="587" /></p>
<h2>Restrict WhatsApp ordering by product, categories, and user roles</h2>
<p>With the WhatsApp Order and Live Chat extension, merchants can offer WhatsApp order functionality to specific user roles, products, and categories. This makes it easier for merchants to restrict products and categories not suitable for WhatsApp ordering.</p>
<p><img class="alignnone size-full wp-image-18734005395913" src="https://woocommerce.com/wp-content/uploads/2020/10/woocommerce-order-notifications-6.png" alt="" width="980" height="345" /></p>
<h2>Allow customers to chat via WhatsApp</h2>
<p>You can enable or disable the WhatsApp chat option based on your preference. Once enabled, the WhatsApp icon will be displayed on your website or store, where the customer can send a direct message to your support member.</p>
<p><img class="alignnone size-full wp-image-18734005395951" src="https://woocommerce.com/wp-content/uploads/2020/10/woocommerce-whatsapp-chat-8.png" alt="" width="863" height="582" /></p>
<h2>Display a customizable WhatsApp chat widget</h2>
<p>Easily customize your WhatsApp chat widget by using the WooCommerce WhatsApp Order and Live Chat plugin. It allows you to customize the appearance of the widget to match your brand by setting its custom header text, background color, welcome messages, and placeholder text.</p>
<p><img class="alignnone size-full wp-image-18734005395930" src="https://woocommerce.com/wp-content/uploads/2020/10/woocommerce-whatsapp-chat-7.png" alt="" width="980" height="597" /></p>
<h2>Add and schedule multiple support agents to help your customer</h2>
<p>WhatsApp Order and Live Chat for WooCommerce allows you to schedule multiple support agents, making your chat process smooth and efficient. You can define specific availability times and days for each agent, ensuring they are available to assist customers and provide support, which enhances your overall shopping experience. Additionally, you can easily add or remove agent data as needed.</p>
<p><img class="alignnone size-full wp-image-18734005395956" src="https://woocommerce.com/wp-content/uploads/2020/10/woocommerce-whatsapp-chat-10.png" alt="" width="869" height="518" /></p>

WhatsApp Order and Live Chat

<p>The all-in-one WhatsApp solution for WooCommerce — receive orders and manage customer support directly via WhatsApp seamlessly.</p>

<h2 class="wp-block-heading">Give Every Shopper an Instant Answer — Around the Clock, All Year Round</h2>
<p><span style="font-weight: 400">Every unanswered question is a potential lost sale. When a shopper can’t quickly find the information they need — whether it’s about sizing, ingredients, compatibility, or shipping — they leave. With Amaya Chatbot AI for WooCommerce, your store has a knowledgeable, always-on assistant that answers product questions instantly, guides customers to the right items, and keeps conversations moving toward purchase, without adding a single person to your support team.</span></p>
<p><span style="font-weight: 400">Take a health and wellness store selling a range of supplements and vitamins as an example. A first-time visitor isn’t sure which protein powder is right for their dietary needs — Amaya answers the question immediately, based on the store’s actual product descriptions and content. A returning customer wants to know whether their usual brand is back in stock — Amaya checks and responds in seconds. A third shopper is comparing two products side by side and needs a quick explanation of the difference — Amaya provides it, and suggests the one that better fits what they’ve described. All of this happens without a support ticket, without a waiting time, and without any manual input from the store team.</span></p>
<p><span style="font-weight: 400">The result? Fewer abandoned browsing sessions, more confident buying decisions, and a support team that’s free to focus on the issues that actually need a human.</span></p>
<p><b>With Amaya Chatbot AI, your store can:</b></p>
<ul class="wccom-tick-list-primary">
<li><strong>Answer product questions 24/7, trained on your live catalogue</strong></li>
<li><strong>Recommend relevant products and guide customers toward purchase</strong></li>
<li><strong>Handle queries in multiple languages for global stores</strong></li>
<li><strong>Customise the chatbot’s appearance to match your store branding</strong></li>
<li><strong>Extend the knowledge base with FAQs, pages, and custom content (PRO)</strong></li>
<li><strong>Keep the knowledge base automatically up to date as products change (PRO)</strong></li>
<li><strong>Launch preset conversation starters grouped by topic (PRO)</strong></li>
<li><strong>Review customer chat history to understand what shoppers are asking (PRO)</strong></li>
</ul>
<hr class="wccom-product-heading__hr" />
<h2>Who Is This For?</h2>
<p>Perfect for: fashion and apparel stores, health and supplement retailers, beauty and skincare brands, electronics and tech shops, pet supply stores, home and furniture businesses, digital product sellers, and any WooCommerce store that wants to answer product questions instantly, reduce support overhead, and help customers make faster, more confident buying decisions — without hiring additional staff.</p>
<h2>Overview</h2>
<p>Amaya Chatbot AI is the first AI chatbot built specifically for WooCommerce — not adapted from a generic live chat tool, but designed from the ground up to understand your product catalogue and answer the questions your customers actually ask. Powered by OpenAI’s GPT models and trained directly on your product content, Amaya gives shoppers instant, accurate, human-like responses around the clock. It recommends products, handles pre-sale queries, and reduces the volume of repetitive support tickets — all from a customizable chat widget that lives directly in your store. Start for free, and upgrade to PRO when you’re ready for advanced knowledge base control, automatic syncing, chat history, and more.</p>
<h2>How can your business benefit?</h2>
<h3>Answer Every Product Question — Without Hiring Extra Support Staff</h3>
<p>Amaya handles customer queries around the clock — including evenings, weekends, and peak traffic periods when your team isn’t available. Instead of waiting hours for an email reply or navigating a static FAQ page, shoppers get instant, accurate answers to their product questions the moment they ask. The result is a measurable reduction in support volume and the ability to handle growing traffic without growing your headcount.</p>
<p><img class="aligncenter wp-image-18734006387474 size-full" src="https://woocommerce.com/wp-content/uploads/2025/07/Amaya-Chatbox-2.png" alt="Amaya chat box" width="381" height="744" /></p>
<h3>Instant, Accurate Answers Trained on Your WooCommerce Product Catalogue</h3>
<p>Unlike generic chatbots that rely on scripted responses, Amaya is trained directly on your product pages, FAQs, and store content. When a customer asks a specific question about an ingredient, a compatibility detail, or a sizing option, Amaya answers based on what’s actually in your catalogue — not a generic template. And with PRO’s automatic knowledge base sync, the chatbot stays up to date whenever products are added, changed, or removed.</p>
<h3>Turn Browsing Into Buying With AI-Powered Product Recommendations</h3>
<p>Amaya doesn’t just answer questions — it guides customers. By understanding what a shopper is looking for, it can suggest relevant products, highlight key differences between options, and help indecisive buyers reach a confident decision faster. This kind of interactive, personalised guidance is one of the most effective tools for improving conversion rates and increasing average order value on a WooCommerce store.</p>
<h2 id="h-top-3-features">Free version features</h2>
<h3>Seamless Integration With OpenAI</h3>
<p><span style="font-weight: 400">Connect Amaya to your OpenAI account in minutes by entering your API key in the plugin settings. No complex configuration, no developer required — just a secure connection to the world’s most capable AI language models.</span></p>
<h3>Customisable Chat Widget</h3>
<p><span style="font-weight: 400">Match the chatbot’s appearance to your store’s branding by adjusting colours, position, welcome message, and avatar. A chatbot that looks like it belongs to your store builds trust and encourages more shoppers to engage with it.</span></p>
<h3>Bulk Product Sync</h3>
<p>Sync your entire WooCommerce product catalogue to Amaya’s knowledge base in one click. This gives the chatbot an immediate, comprehensive understanding of every product you sell — so it can start answering customer questions accurately from day one.</p>
<h3>Chatbot Trained on Your Product Page Content</h3>
<p>Amaya is trained directly on your product descriptions, attributes, and page content — not a generic dataset. This means answers are specific to your store, your products, and your customers’ actual questions, not generic AI responses that could apply to any website.</p>
<div id='gallery-6' class='gallery galleryid-0 gallery-columns-3 gallery-size-thumbnail'><figure class='gallery-item'>
			<div class='gallery-icon landscape'>
				<a href='https://woocommerce.com/wp-content/uploads/2025/07/Assistant-instructions.png'><img width="150" height="150" src="https://woocommerce.com/wp-content/uploads/2025/07/Assistant-instructions.png?w=150&h=150&crop=1" class="attachment-thumbnail size-thumbnail" alt="" loading="lazy" /></a>
			</div></figure><figure class='gallery-item'>
			<div class='gallery-icon landscape'>
				<a href='https://woocommerce.com/wp-content/uploads/2025/07/Appearance-settings.png'><img width="150" height="150" src="https://woocommerce.com/wp-content/uploads/2025/07/Appearance-settings.png?w=150&h=150&crop=1" class="attachment-thumbnail size-thumbnail" alt="" loading="lazy" /></a>
			</div></figure>
		</div>

<h2 id="h-top-3-features">Pro version features</h2>
<h3>Extend the Knowledge Base With Any Post Types or Pages</h3>
<p>Go beyond product pages and train Amaya on any content in your WordPress site — blog posts, policy pages, guides, landing pages, and more. The more context Amaya has, the more accurate and helpful its responses become, particularly for questions about your store’s policies, shipping, or returns.</p>
<h3>Add Custom Content and FAQs</h3>
<p>Upload your own frequently asked questions, brand guidelines, or specific instructions to shape exactly how Amaya responds. This gives you precise control over tone, accuracy, and the type of information the chatbot shares — particularly useful for stores with complex products or strict compliance requirements.</p>
<h3>Automatic Knowledge Base Sync</h3>
<p>Whenever a product is added, updated, or deleted in your WooCommerce store, Amaya’s knowledge base updates automatically. No manual maintenance, no risk of the chatbot giving outdated information to customers — your AI assistant always reflects your current catalogue.</p>
<h3>Preset Questions Grouped by Topic</h3>
<p>Define a set of suggested questions that appear when customers open the chat widget, grouped by topic to make it easy to start a conversation. This reduces the barrier to engagement, particularly for first-time visitors who aren’t sure what to ask, and steers conversations toward the topics most likely to lead to a purchase.</p>
<h3>Customer Chat History</h3>
<p>Store and review the full history of customer conversations with Amaya. Understanding what questions your shoppers are asking — and how often — is one of the most valuable sources of insight for improving product descriptions, adding missing information to your catalogue, and identifying gaps in your store content.</p>
<h3>Configurable Chat History Retention</h3>
<p>Set how long customer chat histories are stored to suit your store’s data policies and GDPR requirements. Returning customers can also benefit from continuity, with the chatbot able to recall previous conversations to provide a more personalised experience.</p>
<h3>Post-Level Knowledge Base Control</h3>
<p>Choose exactly which individual posts, pages, or products are included in or excluded from Amaya’s knowledge base. This gives you granular control over what the chatbot knows and doesn’t know — useful for keeping draft content, internal pages, or outdated product information out of customer-facing responses.</p>
<h3>Extended System Prompt</h3>
<p>Add custom instructions to the underlying AI system prompt to fine-tune Amaya’s behaviour, tone, focus, and response style. This is the most powerful customisation available — giving technically confident store owners the ability to shape exactly how the AI behaves in every conversation.</p>
<div id='gallery-7' class='gallery galleryid-0 gallery-columns-4 gallery-size-thumbnail'><figure class='gallery-item'>
			<div class='gallery-icon landscape'>
				<a href='https://woocommerce.com/wp-content/uploads/2025/05/Add-data.png'><img width="150" height="150" src="https://woocommerce.com/wp-content/uploads/2025/05/Add-data.png?w=150&h=150&crop=1" class="attachment-thumbnail size-thumbnail" alt="" loading="lazy" /></a>
			</div></figure><figure class='gallery-item'>
			<div class='gallery-icon landscape'>
				<a href='https://woocommerce.com/wp-content/uploads/2025/05/Predefined-questions.png'><img width="150" height="150" src="https://woocommerce.com/wp-content/uploads/2025/05/Predefined-questions.png?w=150&h=150&crop=1" class="attachment-thumbnail size-thumbnail" alt="" loading="lazy" /></a>
			</div></figure><figure class='gallery-item'>
			<div class='gallery-icon landscape'>
				<a href='https://woocommerce.com/wp-content/uploads/2025/05/Post-sync.png'><img width="150" height="143" src="https://woocommerce.com/wp-content/uploads/2025/05/Post-sync.png?w=150&h=143&crop=1" class="attachment-thumbnail size-thumbnail" alt="" loading="lazy" /></a>
			</div></figure><figure class='gallery-item'>
			<div class='gallery-icon landscape'>
				<a href='https://woocommerce.com/wp-content/uploads/2025/05/Knowledge-base.png'><img width="150" height="150" src="https://woocommerce.com/wp-content/uploads/2025/05/Knowledge-base.png?w=150&h=150&crop=1" class="attachment-thumbnail size-thumbnail" alt="" loading="lazy" /></a>
			</div></figure>
		</div>

<p> </p>
<h2 class="wp-block-heading">Amaya in Action: How a WooCommerce Supplement Store Uses AI to Answer Product Questions 24/7</h2>
<p>A mid-sized health and wellness store selling over 200 supplement products faces a familiar challenge: customers have specific, often complex questions before they buy. Which magnesium supplement is best for sleep? Is this protein powder suitable for someone with a dairy allergy? What’s the difference between these two collagen products?</p>
<p>Before installing Amaya, these questions landed in the support inbox and often took hours to answer. By the time a reply arrived, the customer had either found a competitor or given up entirely.</p>
<p>After installing Amaya and syncing the product catalogue, the chatbot immediately begins handling these questions based on the store’s actual product descriptions and ingredient lists. The PRO plan’s automatic sync means that when a new product launches or an existing one is updated, Amaya’s knowledge base reflects the change within minutes. Preset question topics — set up in the back end — guide visitors toward the most common queries, and the chat history feature helps the store owner identify which product pages are missing key information.</p>
<p>The result: a dramatic reduction in pre-sale support emails, more confident customers, and a measurable improvement in conversion rate among shoppers who engage with the chatbot.</p>
<h2 id="h-setup-and-installation">Get started</h2>
<h3>Step 1 — Install the Plugin</h3>
<p>Purchase and install Amaya Chatbot AI for WooCommerce. The free version is available immediately. Upgrading to PRO unlocks the full feature set including automatic syncing, chat history, preset questions, and extended knowledge base control.</p>
<h3>Step 2 — Connect Your OpenAI Account</h3>
<p>Go to WooCommerce > Settings > Amaya Chatbot AI > Advanced and enter your OpenAI API key to activate the AI. This takes less than two minutes and gives Amaya access to the GPT models that power its conversations.</p>
<h3>Step 3 — Customize the Chat Widget</h3>
<p>Adjust the chatbot’s colours, position, welcome message, and avatar to match your store’s branding. A chatbot that looks like part of your store builds trust and gets more engagement.</p>
<h3>Step 4 — Sync Your Product Catalogue</h3>
<p>Run a one-click bulk product sync to load your entire WooCommerce catalogue into Amaya’s knowledge base. From this point, the chatbot is trained on your products and ready to start answering customer questions. PRO users can also extend the knowledge base with pages, FAQs, and custom content, and enable automatic syncing so it always stays current.</p>
<h3>That’s it. Your store now has a knowledgeable AI assistant answering product questions around the clock — turning more visitors into customers, and freeing your team to focus on what they do best.</h3>

Amaya Chatbot AI | GPT PRO

<p>Add a 24/7 AI chatbot to your WooCommerce store. Trained on your product catalogue. Answers customer questions instantly. Recommends the right products. Reduces support costs. Free to start, with a powerful PRO upgrade for growing stores.</p>

WhatsApp Order and Live Chat vs Amaya Chatbot AI | GPT PRO