<h2>Highlights</h2>
<ul class="wccom-tick-list-secondary" style="line-height: 1.8em;color #ffffff;margin-bottom: 18px">
<li data-start="99" data-end="163">
<p data-start="101" data-end="163"><strong>Increases customer engagement through instant communication.</strong></p>
</li>
<li data-start="99" data-end="163">
<p data-start="101" data-end="163"><strong>Boosts conversions by answering pre-sale queries instantly.</strong></p>
</li>
<li data-start="99" data-end="163">
<p data-start="101" data-end="163"><strong>Shortens the buyer journey through instant ordering.</strong></p>
</li>
<li data-start="99" data-end="163">
<p data-start="101" data-end="163"><strong>Reduces cart abandonment with real-time support.</strong></p>
</li>
<li data-start="99" data-end="163"><strong>Captures leads directly via WhatsApp without forms.</strong></li>
</ul>
<h2>All-in-One WhatsApp solution: manage orders, support, and sales</h2>
<p>Did you know that orders placed through WhatsApp boast a conversion rate that is 5-10% higher than traditional methods? Customers increasingly prefer WhatsApp for communication, as it facilitates seamless interaction between merchants and clients. To enhance your conversion rates and provide customers with a convenient support channel, use: WhatsApp Order & Live Chat for WooCommerce extension.</p>
<p>This powerful tool enables you to feature an “Order on WhatsApp” button, complete with a dedicated WhatsApp cart and checkout process. Additionally, you can integrate a customizable WhatsApp chat widget directly on your website, allowing customers to engage with your store staff in real time and submit support requests effortlessly.</p>
<h2>Features</h2>
<ul>
<li><strong>Allow customers to place orders via WhatsApp</strong></li>
<li>Dedicated cart & checkout page for WhatsApp orders</li>
<li>Dedicated order log and order detail page for WhatsApp orders</li>
<li>Multiple order statuses for WhatsApp orders</li>
<li>Place WhatsApp cart & checkout using a shortcode</li>
<li>Show a customizable WhatsApp add to cart button on:
<ul>
<li>Product pages</li>
<li>Shop pages</li>
</ul>
</li>
<li>Add different button text for product & shop pages</li>
<li>Choose to:
<ul>
<li>Replace “add-to-cart” button with “Order on WhatsApp” button on product page</li>
<li>Replace “add-to-cart” button with “Order on WhatsApp” button on shop page</li>
</ul>
</li>
<li>Choose to hide price for WhatsApp order products</li>
<li>2 types of cart + checkout preview:
<ul>
<li>Inline</li>
<li>Popup</li>
</ul>
</li>
<li>Choose what fields to display on WhatsApp checkout</li>
<li>Allow customers to add coupons to WhatsApp checkout</li>
<li>Add reCaptcha to WhatsApp checkout</li>
<li>Choose to enable WhatsApp order functionality on mobile devices only</li>
<li>Customizable WhatsApp order message with additional variables for:
<ul>
<li>Product ID</li>
<li>Product name</li>
<li>Product price</li>
<li>Product quantity</li>
<li>Product link</li>
</ul>
</li>
<li>Show or hide WhatsApp order functionality for specific:
<ul>
<li>Products</li>
<li>Categories</li>
<li>User Roles</li>
</ul>
</li>
<li>Dedicated order log and order detail page for WhatsApp orders</li>
<li>Multiple order statuses for WhatsApp orders</li>
<li>Add separate WhatsApp numbers for support and orders</li>
<li><strong>Allow customers to contact support chat on WhatsApp</strong></li>
<li>Add single or multiple agents for WhatsApp support</li>
<li>Provide support by scheduling times and days for multiple agents</li>
<li>Customize WhatsApp chat widget by:
<ul>
<li>Adding widget header text</li>
<li>Changing widget header text color</li>
<li>Adding custom pre-added message</li>
<li>Adding a custom placeholder for send message field</li>
</ul>
</li>
<li>Place WhatsApp chat widget using a short code</li>
</ul>
<h2>Let customers place orders on WhatsApp</h2>
<p>WhatsApp is rapidly gaining traction among e-commerce businesses, making its integration essential for many organizations. E-commerce companies often encounter a challenge: customers prefer to place orders through WhatsApp, yet these transactions are not captured on their websites, complicating order management and tracking.</p>
<p>The WhatsApp Order and Live Chat extension effectively addresses these issues. With this innovative tool, customers can seamlessly place orders via WhatsApp, and these orders are automatically recorded in the merchant’s order log. This integration not only streamlines the ordering process but also enhances order tracking, ultimately improving operational efficiency and customer satisfaction.</p>
<p><img class="alignnone size-full wp-image-18734005395508" src="https://woocommerce.com/wp-content/uploads/2020/10/woocommerce-whatsapp-order-1.png" alt="" width="863" height="585" /></p>
<h2>Receive a detailed order receipt via WhatsApp</h2>
<p>Notify the admin in real-time when an order is placed using the WhatsApp order notification for WooCommerce extension. The order message is fully customizable, and merchants can include details like <em>product ID, product name, product price, product quantity, and product link</em>.</p>
<p><img class="alignnone size-full wp-image-18734005395472" src="https://woocommerce.com/wp-content/uploads/2020/10/woocommerce-whatsapp-order-2.png" alt="" width="863" height="582" /></p>
<h2>Keep a separate log for WhatsApp Orders</h2>
<p>This plugin enables you to efficiently manage logs of all orders generated through WhatsApp. Merchants can easily access order details and communicate with customers using the WhatsApp chat button located on the order detail page. Additionally, the plugin offers customizable order statuses, ensuring that customers are kept informed about the progress of their orders.</p>
<p><img class="alignnone size-full wp-image-18734005395611" src="https://woocommerce.com/wp-content/uploads/2020/10/woocommerce-whatsapp-rder-3.png" alt="" width="860" height="557" /></p>
<h2>Separate cart & checkout for WhatsApp orders</h2>
<p>This extension provides a specialized cart and checkout experience for orders placed via WhatsApp. Merchants have the flexibility to enable or disable specific checkout fields, allowing them to collect the necessary information as needed. Additionally, the WhatsApp checkout feature supports the use of coupons, enhancing the overall shopping experience for customers.</p>
<p><img class="alignnone size-full wp-image-18734005395794" src="https://woocommerce.com/wp-content/uploads/2020/10/woocommerce-whatsapp-order-4.png" alt="" width="980" height="1155" /></p>
<h2>Support variable products</h2>
<p>This extension fully supports variable products, and they can be ordered via WhatsApp as well.</p>
<p><img class="alignnone size-full wp-image-18734005395796" src="https://woocommerce.com/wp-content/uploads/2020/10/woocommerce-whatsapp-order-nitification-5.png" alt="" width="860" height="587" /></p>
<h2>Restrict WhatsApp ordering by product, categories, and user roles</h2>
<p>With the WhatsApp Order and Live Chat extension, merchants can offer WhatsApp order functionality to specific user roles, products, and categories. This makes it easier for merchants to restrict products and categories not suitable for WhatsApp ordering.</p>
<p><img class="alignnone size-full wp-image-18734005395913" src="https://woocommerce.com/wp-content/uploads/2020/10/woocommerce-order-notifications-6.png" alt="" width="980" height="345" /></p>
<h2>Allow customers to chat via WhatsApp</h2>
<p>You can enable or disable the WhatsApp chat option based on your preference. Once enabled, the WhatsApp icon will be displayed on your website or store, where the customer can send a direct message to your support member.</p>
<p><img class="alignnone size-full wp-image-18734005395951" src="https://woocommerce.com/wp-content/uploads/2020/10/woocommerce-whatsapp-chat-8.png" alt="" width="863" height="582" /></p>
<h2>Display a customizable WhatsApp chat widget</h2>
<p>Easily customize your WhatsApp chat widget by using the WooCommerce WhatsApp Order and Live Chat plugin. It allows you to customize the appearance of the widget to match your brand by setting its custom header text, background color, welcome messages, and placeholder text.</p>
<p><img class="alignnone size-full wp-image-18734005395930" src="https://woocommerce.com/wp-content/uploads/2020/10/woocommerce-whatsapp-chat-7.png" alt="" width="980" height="597" /></p>
<h2>Add and schedule multiple support agents to help your customer</h2>
<p>WhatsApp Order and Live Chat for WooCommerce allows you to schedule multiple support agents, making your chat process smooth and efficient. You can define specific availability times and days for each agent, ensuring they are available to assist customers and provide support, which enhances your overall shopping experience. Additionally, you can easily add or remove agent data as needed.</p>
<p><img class="alignnone size-full wp-image-18734005395956" src="https://woocommerce.com/wp-content/uploads/2020/10/woocommerce-whatsapp-chat-10.png" alt="" width="869" height="518" /></p>

WhatsApp Order and Live Chat

<p>The all-in-one WhatsApp solution for WooCommerce — receive orders and manage customer support directly via WhatsApp seamlessly.</p>

<h2><strong>Grow your store and make more money with AutomateWoo</strong></h2>
<p><span style="font-weight: 400">Using the powerful, feature-rich automation available within AutomateWoo, you can create a near-endless range of automated workflows to help you grow your store with a fraction of the effort! </span>AutomateWoo allows you to create Workflows – made up of different combinations of Triggers, Rules, and Actions within WooCommerce.</p>
<ul class="wccom-tick-list-primary">
<li><strong>Triggers</strong> determine the circumstances in which the workflow will run. An example trigger would be doing something when an order is made.</li>
<li><strong>Rules</strong> allow you to perform more advanced logic on your workflows so they only trigger in certain situations. An example rule would be only trigger the workflow for orders with a total above $100.</li>
<li><strong>Actions</strong> define what happens when a workflow is triggered. With AutomateWoo there are a range of customisable actions available to you such as sending an email, changing order statuses or if you are a developer you can define a custom function.</li>
</ul>
<p>Once you’ve created your Workflow you can schedule your workflow to run at virtually any time. Whether immediately, after a set time, or even at a particular hour or day of the week.</p>
<hr />
<h2><strong>Convert and retain customers with marketing that does the hard work for you</strong></h2>
<p><a href="https://woocommerce.com/wp-content/uploads/2019/08/hero-dashboard.png"><img class="alignnone wp-image-4870905 size-full" src="https://woocommerce.com/wp-content/uploads/2019/08/hero-dashboard.png" alt="" width="1050" height="500" /></a></p>
<p>Automate and optimize customer communication by sending beautiful <strong>follow-up emails</strong>.</p>
<p><a href="https://woocommerce.com/wp-content/uploads/2019/08/incentive-fresh.png"><img class="alignnone wp-image-4873970 size-full" src="https://woocommerce.com/wp-content/uploads/2019/08/incentive-fresh.png" alt="" width="1050" height="500" /></a></p>
<p>Set up <strong>abandoned cart emails</strong> for WooCommerce – with a <a href="https://www.businessinsider.com/heres-how-retailers-can-reduce-shopping-cart-abandonment-and-recoup-billions-of-dollars-in-lost-sales-2014-4?r=US&IR=T">63% chance</a> of recovering a lost sale, sending abandoned cart emails is one of the best ways to grow your store.</p>
<p><a href="https://woocommerce.com/wp-content/uploads/2019/08/beautiful-emails-2.png"><img class="alignnone wp-image-4873973 size-full" src="https://woocommerce.com/wp-content/uploads/2019/08/beautiful-emails-2.png" alt="" width="1050" height="500" /></a></p>
<hr />
<h2>AutomateWoo Features</h2>
<ul class="wccom-tick-list-secondary">
<li><strong>Follow-Up Emails</strong> – Automatically email customers who buy specific products and ask for a review or suggest other products they might like.</li>
<li><strong>Abandoned Cart</strong> – Remind customers who left items in their cart using emails at set intervals.</li>
<li><strong>Win Back Inactive Customers</strong> – Target inactive customers with email marketing campaigns. Include special offers and recommendations.</li>
<li><strong>SMS Notifications</strong> – Send SMS notifications to customers or admins for any of AutomateWoo’s wide range of triggers. (Requires a paid Twilio account).</li>
<li><strong>Review Rewards</strong> – Encourage more product reviews by offering discounts. Limit the discount based on number of reviews posted and the rating given.</li>
<li><strong>Wishlist Marketing</strong> – Send timed wishlist reminder emails and notify when a wished product goes on sale. Integrates with WooCommerce Wishlists or YITH Wishlists.</li>
<li><strong>Birthday Emails</strong> – Delight customers with a special WooCommerce birthday email and coupon using the AutomateWoo Birthdays Add-on (separate purchase).</li>
<li><strong>Card Expiry Notifications</strong> – Notify customers before a saved credit or debit card expires. This can reduce failed payments and churn when selling subscriptions.</li>
<li><strong>Personalized Coupons</strong> – Generate dynamic customized coupons for customers to raise purchase rate.</li>
<li><strong>Subscriptions Automation</strong> – Action WooCommerce Subscription events such as status changes, failed payments and renewal reminders.</li>
<li><strong>Bookings Automations</strong> – Send emails on WooCommerce Bookings events such as booking confirmation or completion.</li>
<li><strong>Refer A Friend</strong> – Boost word-of-mouth sales with the AutomateWoo Refer A Friend Add-on (separate purchase).</li>
<li><strong>Automatic VIP</strong> – Reward your best customers with VIP status based on different spend requirements.</li>
</ul>
<hr />
<h2>Why Use AutomateWoo?</h2>
<h3>Effortless setup and management, right from your WordPress backend</h3>
<p>Start sending emails immediately using the template already set up for WooCommerce transactional emails. Design emails in the familiar WordPress editor enhanced by variables that let you insert products using a variety of display options and insert dynamic content.</p>
<p><a href="https://woocommerce.com/wp-content/uploads/2019/08/send-email.jpg"><img class="alignnone wp-image-4871092 size-full" src="https://woocommerce.com/wp-content/uploads/2019/08/send-email.jpg" alt="" width="1100" height="736" /></a></p>
<h3>Send targeted, multi-step campaigns and offer customer incentives</h3>
<p>AutomateWoo gives you complete control over campaigns. Schedule different emails to be sent at intervals or after specific customer interactions and offer incentives using the personalized coupon system.</p>
<p><a href="https://woocommerce.com/wp-content/uploads/2019/08/email-simple.png"><img class="alignnone wp-image-4874051 size-full" src="https://woocommerce.com/wp-content/uploads/2019/08/email-simple.png" alt="" width="1100" height="736" /></a></p>
<h3>Track opens, clicks and conversions</h3>
<p>AutomateWoo extends WooCommerce reporting – measure success of your campaigns with the many reports included with AutomateWoo. You can also see a detailed log of every email sent and conversion recorded.</p>
<p><a href="https://woocommerce.com/wp-content/uploads/2019/08/track-opens.jpg"><img class="alignnone wp-image-4870819 size-full" src="https://woocommerce.com/wp-content/uploads/2019/08/track-opens.jpg" alt="" width="1240" height="830" /></a></p>
<h3>Intelligent session tracking and pre-submit email capture</h3>
<p>AutomateWoo’s session tracking technology can detect registered users even before sign-in and can capture guest emails during checkout using the common pre-submit technique. Guest emails can also be captured from any form on your website, such as the newsletter signup.</p>
<p><a href="https://woocommerce.com/wp-content/uploads/2019/08/intelligent-session-tracking.png"><img class="alignnone wp-image-4870872 size-full" src="https://woocommerce.com/wp-content/uploads/2019/08/intelligent-session-tracking.png" alt="" width="1060" height="609" /></a></p>
<h3>Unlimited Email Sending</h3>
<p>Many services charge based on email volume, and with AutomateWoo you need not worry about exceeding your plan.</p>
<h3>Developer Friendly</h3>
<p>AutomateWoo is 100% extendable, and we have code examples in our documentation to get developers started.</p>
<h3>WPML Support</h3>
<p>Need to send multilingual emails? AutomateWoo has support for the popular WPML plugin.</p>
<hr />
<h2>Integrations</h2>
<p>AutomateWoo integrates with your favorite plugins and services, giving you the marketing edge you need.</p>
<ul class="wccom-tick-list-secondary">
<li><strong>WooCommerce Subscriptions:</strong> Make managing subscriptions in <a href="https://woocommerce.com/products/woocommerce-subscriptions/">WooCommerce Subscriptions</a> almost effortless. Using AutomateWoo, you can create workflows based on subscription events, such as a status change or a renewal payment failure.</li>
<li><strong>WooCommerce Memberships:</strong> Take <a href="https://woocommerce.com/products/woocommerce-memberships/">WooCommerce Memberships</a> to the next level with AutomateWoo. Create workflows that automatically send follow-up emails, reward loyal customers with VIP status, and keep an eye on membership cancellations.</li>
<li><strong>WooCommerce Bookings:</strong> Integrate <a href="https://woocommerce.com/products/woocommerce-bookings/">WooCommerce Bookings</a> with AutomateWoo to help improve your customers experience, decrease cancellations, or even upsell customers after they make bookings with automated booking confirmation or completion emails.</li>
<li><strong>WooCommerce Points and Rewards:</strong> Set up automated workflows with AutomateWoo to reward specific customer actions and easily create complex reward scenarios for <a href="https://woocommerce.com/products/woocommerce-points-and-rewards/">WooCommerce Points and Rewards</a>. Giving points is a great way to build loyalty.</li>
<li><strong>WooCommerce Wishlists:</strong> Supercharge <a href="https://woocommerce.com/products/woocommerce-wishlists/">WooCommerce Wishlists</a>. Use custom triggers in AutomateWoo to notify customers when products on their wishlist go on sale and/or send reminders for unpurchased items at different intervals to bring them back to your site.</li>
</ul>
<h3>And Many More…</h3>
<ul class="wccom-tick-list-secondary">
<li>Active Campaign</li>
<li>AgileCRM</li>
<li>Campaign Monitor</li>
<li>MadMimi</li>
<li>Mailchimp</li>
<li>Twilio SMS</li>
<li>YITH Wishlist</li>
</ul>
<hr />
<h2>AutomateWoo Add-ons</h2>
<ul class="wccom-tick-list-secondary">
<li><a href="https://woocommerce.com/products/automatewoo-refer-a-friend/"><strong>Refer A Friend</strong></a> – Boost your word-of-mouth sales with the AutomateWoo Refer A Friend Add-on.</li>
<li><a href="https://woocommerce.com/products/automatewoo-birthdays/"><strong>Birthdays</strong></a> – Delight customers and boost organic sales with a special WooCommerce birthday email and coupon on their special day.</li>
</ul>
<div class="woo-sc-box normal">AutomateWoo is compatible with the new <a href="https://woocommerce.com/checkout-blocks/" target="_blank" rel="noopener">Cart and Checkout blocks</a> — a customizable, conversion-optimized checkout experience coming soon to WooCommerce.</div>

AutomateWoo

<p>Powerful marketing automation for WooCommerce. AutomateWoo has the tools you need to grow your store and make more money.</p>

WhatsApp Order and Live Chat vs AutomateWoo