<h2>Highlights</h2>
<ul class="wccom-tick-list-secondary" style="line-height: 1.8em;color #ffffff;margin-bottom: 18px">
<li data-start="99" data-end="163">
<p data-start="101" data-end="163"><strong>Increases customer engagement through instant communication.</strong></p>
</li>
<li data-start="99" data-end="163">
<p data-start="101" data-end="163"><strong>Boosts conversions by answering pre-sale queries instantly.</strong></p>
</li>
<li data-start="99" data-end="163">
<p data-start="101" data-end="163"><strong>Shortens the buyer journey through instant ordering.</strong></p>
</li>
<li data-start="99" data-end="163">
<p data-start="101" data-end="163"><strong>Reduces cart abandonment with real-time support.</strong></p>
</li>
<li data-start="99" data-end="163"><strong>Captures leads directly via WhatsApp without forms.</strong></li>
</ul>
<h2>All-in-One WhatsApp solution: manage orders, support, and sales</h2>
<p>Did you know that orders placed through WhatsApp boast a conversion rate that is 5-10% higher than traditional methods? Customers increasingly prefer WhatsApp for communication, as it facilitates seamless interaction between merchants and clients. To enhance your conversion rates and provide customers with a convenient support channel, use: WhatsApp Order & Live Chat for WooCommerce extension.</p>
<p>This powerful tool enables you to feature an “Order on WhatsApp” button, complete with a dedicated WhatsApp cart and checkout process. Additionally, you can integrate a customizable WhatsApp chat widget directly on your website, allowing customers to engage with your store staff in real time and submit support requests effortlessly.</p>
<h2>Features</h2>
<ul>
<li><strong>Allow customers to place orders via WhatsApp</strong></li>
<li>Dedicated cart & checkout page for WhatsApp orders</li>
<li>Dedicated order log and order detail page for WhatsApp orders</li>
<li>Multiple order statuses for WhatsApp orders</li>
<li>Place WhatsApp cart & checkout using a shortcode</li>
<li>Show a customizable WhatsApp add to cart button on:
<ul>
<li>Product pages</li>
<li>Shop pages</li>
</ul>
</li>
<li>Add different button text for product & shop pages</li>
<li>Choose to:
<ul>
<li>Replace “add-to-cart” button with “Order on WhatsApp” button on product page</li>
<li>Replace “add-to-cart” button with “Order on WhatsApp” button on shop page</li>
</ul>
</li>
<li>Choose to hide price for WhatsApp order products</li>
<li>2 types of cart + checkout preview:
<ul>
<li>Inline</li>
<li>Popup</li>
</ul>
</li>
<li>Choose what fields to display on WhatsApp checkout</li>
<li>Allow customers to add coupons to WhatsApp checkout</li>
<li>Add reCaptcha to WhatsApp checkout</li>
<li>Choose to enable WhatsApp order functionality on mobile devices only</li>
<li>Customizable WhatsApp order message with additional variables for:
<ul>
<li>Product ID</li>
<li>Product name</li>
<li>Product price</li>
<li>Product quantity</li>
<li>Product link</li>
</ul>
</li>
<li>Show or hide WhatsApp order functionality for specific:
<ul>
<li>Products</li>
<li>Categories</li>
<li>User Roles</li>
</ul>
</li>
<li>Dedicated order log and order detail page for WhatsApp orders</li>
<li>Multiple order statuses for WhatsApp orders</li>
<li>Add separate WhatsApp numbers for support and orders</li>
<li><strong>Allow customers to contact support chat on WhatsApp</strong></li>
<li>Add single or multiple agents for WhatsApp support</li>
<li>Provide support by scheduling times and days for multiple agents</li>
<li>Customize WhatsApp chat widget by:
<ul>
<li>Adding widget header text</li>
<li>Changing widget header text color</li>
<li>Adding custom pre-added message</li>
<li>Adding a custom placeholder for send message field</li>
</ul>
</li>
<li>Place WhatsApp chat widget using a short code</li>
</ul>
<h2>Let customers place orders on WhatsApp</h2>
<p>WhatsApp is rapidly gaining traction among e-commerce businesses, making its integration essential for many organizations. E-commerce companies often encounter a challenge: customers prefer to place orders through WhatsApp, yet these transactions are not captured on their websites, complicating order management and tracking.</p>
<p>The WhatsApp Order and Live Chat extension effectively addresses these issues. With this innovative tool, customers can seamlessly place orders via WhatsApp, and these orders are automatically recorded in the merchant’s order log. This integration not only streamlines the ordering process but also enhances order tracking, ultimately improving operational efficiency and customer satisfaction.</p>
<p><img class="alignnone size-full wp-image-18734005395508" src="https://woocommerce.com/wp-content/uploads/2020/10/woocommerce-whatsapp-order-1.png" alt="" width="863" height="585" /></p>
<h2>Receive a detailed order receipt via WhatsApp</h2>
<p>Notify the admin in real-time when an order is placed using the WhatsApp order notification for WooCommerce extension. The order message is fully customizable, and merchants can include details like <em>product ID, product name, product price, product quantity, and product link</em>.</p>
<p><img class="alignnone size-full wp-image-18734005395472" src="https://woocommerce.com/wp-content/uploads/2020/10/woocommerce-whatsapp-order-2.png" alt="" width="863" height="582" /></p>
<h2>Keep a separate log for WhatsApp Orders</h2>
<p>This plugin enables you to efficiently manage logs of all orders generated through WhatsApp. Merchants can easily access order details and communicate with customers using the WhatsApp chat button located on the order detail page. Additionally, the plugin offers customizable order statuses, ensuring that customers are kept informed about the progress of their orders.</p>
<p><img class="alignnone size-full wp-image-18734005395611" src="https://woocommerce.com/wp-content/uploads/2020/10/woocommerce-whatsapp-rder-3.png" alt="" width="860" height="557" /></p>
<h2>Separate cart & checkout for WhatsApp orders</h2>
<p>This extension provides a specialized cart and checkout experience for orders placed via WhatsApp. Merchants have the flexibility to enable or disable specific checkout fields, allowing them to collect the necessary information as needed. Additionally, the WhatsApp checkout feature supports the use of coupons, enhancing the overall shopping experience for customers.</p>
<p><img class="alignnone size-full wp-image-18734005395794" src="https://woocommerce.com/wp-content/uploads/2020/10/woocommerce-whatsapp-order-4.png" alt="" width="980" height="1155" /></p>
<h2>Support variable products</h2>
<p>This extension fully supports variable products, and they can be ordered via WhatsApp as well.</p>
<p><img class="alignnone size-full wp-image-18734005395796" src="https://woocommerce.com/wp-content/uploads/2020/10/woocommerce-whatsapp-order-nitification-5.png" alt="" width="860" height="587" /></p>
<h2>Restrict WhatsApp ordering by product, categories, and user roles</h2>
<p>With the WhatsApp Order and Live Chat extension, merchants can offer WhatsApp order functionality to specific user roles, products, and categories. This makes it easier for merchants to restrict products and categories not suitable for WhatsApp ordering.</p>
<p><img class="alignnone size-full wp-image-18734005395913" src="https://woocommerce.com/wp-content/uploads/2020/10/woocommerce-order-notifications-6.png" alt="" width="980" height="345" /></p>
<h2>Allow customers to chat via WhatsApp</h2>
<p>You can enable or disable the WhatsApp chat option based on your preference. Once enabled, the WhatsApp icon will be displayed on your website or store, where the customer can send a direct message to your support member.</p>
<p><img class="alignnone size-full wp-image-18734005395951" src="https://woocommerce.com/wp-content/uploads/2020/10/woocommerce-whatsapp-chat-8.png" alt="" width="863" height="582" /></p>
<h2>Display a customizable WhatsApp chat widget</h2>
<p>Easily customize your WhatsApp chat widget by using the WooCommerce WhatsApp Order and Live Chat plugin. It allows you to customize the appearance of the widget to match your brand by setting its custom header text, background color, welcome messages, and placeholder text.</p>
<p><img class="alignnone size-full wp-image-18734005395930" src="https://woocommerce.com/wp-content/uploads/2020/10/woocommerce-whatsapp-chat-7.png" alt="" width="980" height="597" /></p>
<h2>Add and schedule multiple support agents to help your customer</h2>
<p>WhatsApp Order and Live Chat for WooCommerce allows you to schedule multiple support agents, making your chat process smooth and efficient. You can define specific availability times and days for each agent, ensuring they are available to assist customers and provide support, which enhances your overall shopping experience. Additionally, you can easily add or remove agent data as needed.</p>
<p><img class="alignnone size-full wp-image-18734005395956" src="https://woocommerce.com/wp-content/uploads/2020/10/woocommerce-whatsapp-chat-10.png" alt="" width="869" height="518" /></p>

WhatsApp Order and Live Chat

<p>The all-in-one WhatsApp solution for WooCommerce — receive orders and manage customer support directly via WhatsApp seamlessly.</p>

<div class="woo-sc-box info">This extension requires a LiveChat subscription. <a href="https://accounts.livechatinc.com/signup/credentials/?a=woocommerce&utm_source=woocommerce.com&utm_medium=referral&utm_campaign=woocommerce_listing" target="_blank" rel="noopener">Sign up for a free 14-day trial</a>.</div>
<h2>What is LiveChat?</h2>
<p>LiveChat is a customer support tool that enables businesses to engage with their customers, <strong>increase sales</strong> and satisfaction through multiple channels like your store, WhatsApp, Instagram, and Messenger.</p>
<p>The way it works is simple: you integrate a live chat feature on your website, and then wait for your visitors to initiate a conversation or, if you prefer, invite them to chat. This will result in happier customers, resolved issues, and increased sales for you.</p>
<p><img class="alignnone wp-image-18734003308261 size-large" src="https://woocommerce.com/wp-content/uploads/2015/11/grafika-listing-1.png?w=980" alt="Live chat for WooCommerce" width="980" height="745" /></p>
<p><strong>Engage your customers while they browse your store with coupons, deals, and announcements</strong> using the automated chat invitations feature. Improve the look of your store with a modern chat interface, customizable chat buttons, and attractive designs. With LiveChat, you can connect with your customers asynchronously, even after business hours. This means you can maintain communication without needing to be available 24/7.</p>
<p><img class="alignnone wp-image-18734003308269 size-large" src="https://woocommerce.com/wp-content/uploads/2015/11/grafika-listing-2.png?w=980" alt="Live Chat for WooCommerce store" width="980" height="745" /></p>
<p>When chatting with a customer, you can see their <strong>previous order details</strong>, <strong>shipping address</strong>, <strong>total amount</strong>, <strong>product information</strong>, and <strong>quantity of products</strong> right next to your conversation. This helps you quickly understand the customer’s situation and suggest complementary products or provide assistance more efficiently.</p>
<p><strong>Installation </strong></p>
<ul>
<li>Download, activate, and <a href="https://www.livechatinc.com/kb/woocommerce-integration-tutorial/?a=woocommerce&utm_source=woocommerce.com&utm_medium=referral&utm_campaign=woocommerce_listing" target="_blank" rel="noopener">install this extension</a>.
<li>Create a <a href="https://accounts.livechatinc.com/signup/credentials/?a=woocommerce&utm_source=woocommerce.com&utm_medium=referral&utm_campaign=woocommerce_listing" target="_blank" rel="noopener">LiveChat account</a> or log into an existing account.</li>
</ul>
<p>Give suggestions, guide your customers through the purchasing process, and grow sales with LiveChat.</p>

LiveChat for WooCommerce

<p>Increase average order value and overall sales through live chat support.</p>

WhatsApp Order and Live Chat vs LiveChat for WooCommerce