<h2 style="color: #f5247d">Help your customers quicker, using WooCommerce and Freshdesk.</h2>
<p>Using Freshdesk Integration for WooCommerce, connect your WooCommerce-powered online store to your Freshdesk help desk account, helping your customers to request assistance with orders and to receive their answers as quickly as possible.</p>
<figure id="attachment_395307" aria-describedby="caption-attachment-395307" style="width: 620px" class="wp-caption alignnone"><a href="https://woocommerce.com/wp-content/uploads/2014/05/wc-freshdesk-my-tickets.png"><img class="size-medium wp-image-395307" src="https://woocommerce.com/wp-content/uploads/2014/05/wc-freshdesk-my-tickets-620x252.png" alt="View a list of active Freshdesk tickets within WooCommerce" width="620" height="252" /></a><figcaption id="caption-attachment-395307" class="wp-caption-text">View a list of active Freshdesk tickets within WooCommerce</figcaption></figure>
<h3>Key Features: Customer</h3>
<ul>
<li>Quickly create a new ticket related to an order</li>
<li>View a list of active tickets, directly on your “My Account” screen</li>
</ul>
<figure id="attachment_395308" aria-describedby="caption-attachment-395308" style="width: 620px" class="wp-caption alignnone"><a href="https://woocommerce.com/wp-content/uploads/2014/05/wc-freshdesk-product-metabox.png"><img class="size-medium wp-image-395308" src="https://woocommerce.com/wp-content/uploads/2014/05/wc-freshdesk-product-metabox-620x231.png" alt="Create forum and solution centre categories for each of your WooCommerce products" width="620" height="231" /></a><figcaption id="caption-attachment-395308" class="wp-caption-text">Create forum and solution centre categories for each of your WooCommerce products</figcaption></figure>
<h3>Key Features: Store Owner</h3>
<ul>
<li>Create a new ticket when viewing an order in the WordPress admin</li>
<li>Create a new ticket from a blog post comment, directly from the WordPress admin</li>
<li>Connect, and synchronise, a product with a forum category and solution category within your Freshdesk helpdesk</li>
</ul>
<h3>A full Freshdesk solution</h3>
<p>Freshdesk contains many moving parts including a ticketing system, discussion forum and solutions centre (knowledgebase). Freshdesk Integration for WooCommerce integrates seamlessly with each section of Freshdesk, ensuring the seamless creation of forum and solution centre categories, as well as helping your customers to create tickets without having to leave your store.</p>
<p>Made and supported by the team at:<br />
<img src="https://static.kestrelwp.com/kestrel-logo.png?s=64de46387b025c9ae94e229e421c4f5ac233fd66" alt="Kestrel logo" width="200" height="45" /></p>

Freshdesk Integration

<p>Connect WooCommerce with Freshdesk to give customers fast, seamless support. Shoppers can open and track tickets from their account page, while you manage requests right inside WordPress.</p>

<h2 data-start="327" data-end="343">What this extension does</h2>
<p data-start="345" data-end="545">Holded Invoices for WooCommerce complements the <a href="https://en-gb.wordpress.org/plugins/holded-integration/" target="_blank" rel="noopener">official Holded Integration</a> by adding secure <strong>View Invoice</strong> links for both customers and store admins.</p>
<ul data-start="547" data-end="752">
<li data-start="547" data-end="627">Customers can download their invoices directly from <em>My Account > Orders</em>.</li>
<li data-start="628" data-end="752">Store admins can download invoices from the <strong data-start="674" data-end="689">Orders list</strong> and the <strong data-start="698" data-end="720">Order details page</strong> in the WooCommerce dashboard.</li>
</ul>
<p data-start="754" data-end="875">This extension saves time, reduces support requests, and makes sure invoices are always available where they’re needed.</p>
<hr data-start="877" data-end="880" />
<h2 data-start="882" data-end="899">Key benefits</h2>
<ul data-start="900" data-end="1361">
<li data-start="900" data-end="983"><strong data-start="905" data-end="923">Instant access</strong>: Customers download invoices without contacting support.</li>
<li data-start="984" data-end="1084"><strong data-start="988" data-end="1013">Faster order handling</strong>: Admins and shop managers get invoices right from the Orders table.</li>
<li data-start="1085" data-end="1165"><strong data-start="1090" data-end="1111">No duplicate data</strong>: All invoices are generated and managed in Holded.</li>
<li data-start="1166" data-end="1263"><strong data-start="1172" data-end="1195">Secure and role-based</strong>: Only the order owner and authorized admins can access invoices.</li>
<li data-start="1264" data-end="1361"><strong data-start="1268" data-end="1292">Works out of the box</strong>: Once Holded Integration is configured, no extra setup is needed.</li>
</ul>
<hr data-start="1363" data-end="1366" />
<h2 data-start="1368" data-end="1385">How it works</h2>
<ol data-start="1386" data-end="1598">
<li data-start="1386" data-end="1458">The official Holded Integration generates/syncs invoices in Holded.</li>
<li data-start="1459" data-end="1514">This extension adds download links in WooCommerce.</li>
<li data-start="1515" data-end="1598">Customers and admins click and instantly download the PDF invoice from Holded.</li>
</ol>
<hr data-start="1600" data-end="1603" />
<h2 data-start="1933" data-end="1947">Use cases</h2>
<ul data-start="1948" data-end="2142">
<li data-start="1948" data-end="2017">B2B stores where customers must download invoices for accounting.</li>
<li data-start="2018" data-end="2077">Self-service invoice access to reduce support workload.</li>
<li data-start="2078" data-end="2142">Admins exporting invoices quickly from the Orders dashboard.</li>
</ul>
<hr />
<h2>Compatibility</h2>
<ul class="wccom-tick-list-secondary">
<li>WooCommerce Subscriptions (renewals download supported if invoices exist in Holded).</li>
<li>WooCommerce HPOS.</li>
<li>Multisite</li>
</ul>
<hr />
<h2 data-start="1605" data-end="1622">Requirements</h2>
<ul data-start="1623" data-end="1729">
<li data-start="1676" data-end="1729">The free, official <a href="https://en-gb.wordpress.org/plugins/holded-integration/" target="_blank" rel="noopener">Holded Integration</a></li>
<li data-start="1623" data-end="1641">WordPress 6.1+</li>
<li data-start="1642" data-end="1654">PHP 7.4+</li>
<li data-start="1655" data-end="1675">WooCommerce 7.9+</li>
</ul>

Holded Invoices

<p>Give your customers and team instant access to Holded invoices directly from WooCommerce.</p>

Freshdesk Integration vs Holded Invoices