<h2 style="color: #f5247d">Help your customers quicker, using WooCommerce and Freshdesk.</h2>
<p>Using Freshdesk Integration for WooCommerce, connect your WooCommerce-powered online store to your Freshdesk help desk account, helping your customers to request assistance with orders and to receive their answers as quickly as possible.</p>
<figure id="attachment_395307" aria-describedby="caption-attachment-395307" style="width: 620px" class="wp-caption alignnone"><a href="https://woocommerce.com/wp-content/uploads/2014/05/wc-freshdesk-my-tickets.png"><img class="size-medium wp-image-395307" src="https://woocommerce.com/wp-content/uploads/2014/05/wc-freshdesk-my-tickets-620x252.png" alt="View a list of active Freshdesk tickets within WooCommerce" width="620" height="252" /></a><figcaption id="caption-attachment-395307" class="wp-caption-text">View a list of active Freshdesk tickets within WooCommerce</figcaption></figure>
<h3>Key Features: Customer</h3>
<ul>
<li>Quickly create a new ticket related to an order</li>
<li>View a list of active tickets, directly on your “My Account” screen</li>
</ul>
<figure id="attachment_395308" aria-describedby="caption-attachment-395308" style="width: 620px" class="wp-caption alignnone"><a href="https://woocommerce.com/wp-content/uploads/2014/05/wc-freshdesk-product-metabox.png"><img class="size-medium wp-image-395308" src="https://woocommerce.com/wp-content/uploads/2014/05/wc-freshdesk-product-metabox-620x231.png" alt="Create forum and solution centre categories for each of your WooCommerce products" width="620" height="231" /></a><figcaption id="caption-attachment-395308" class="wp-caption-text">Create forum and solution centre categories for each of your WooCommerce products</figcaption></figure>
<h3>Key Features: Store Owner</h3>
<ul>
<li>Create a new ticket when viewing an order in the WordPress admin</li>
<li>Create a new ticket from a blog post comment, directly from the WordPress admin</li>
<li>Connect, and synchronise, a product with a forum category and solution category within your Freshdesk helpdesk</li>
</ul>
<h3>A full Freshdesk solution</h3>
<p>Freshdesk contains many moving parts including a ticketing system, discussion forum and solutions centre (knowledgebase). Freshdesk Integration for WooCommerce integrates seamlessly with each section of Freshdesk, ensuring the seamless creation of forum and solution centre categories, as well as helping your customers to create tickets without having to leave your store.</p>
<p>Made and supported by the team at:<br />
<img src="https://static.kestrelwp.com/kestrel-logo.png?s=64de46387b025c9ae94e229e421c4f5ac233fd66" alt="Kestrel logo" width="200" height="45" /></p>

Freshdesk Integration

<p>Connect WooCommerce with Freshdesk to give customers fast, seamless support. Shoppers can open and track tickets from their account page, while you manage requests right inside WordPress.</p>

<p>Protect your customer’s shopping journey from cart to delivery with Norton Shopping Guarantee with Package Protection. Increase sales and attract repeat buyers — for free — through this unique and holistic buyer protection program. It includes the Norton Shopping Guarantee, shipping insurance, and trust badges in order to guide customers toward a purchase from your WooCommerce store.</p>
<p>Build confidence and increase conversions with the brand trusted by customers around the globe — Norton.</p>
<ul class="wccom-tick-list-primary">
<li><strong>Safe Shopping Trust Badges:</strong> Increase shopper confidence and encourage purchase completion</li>
<li><strong>Package Protection:</strong> Customer-paid shipping insurance for any loss, damage, or theft</li>
<li><strong>Shopping Guarantee:</strong> Lowest price guarantee, purchase guarantee, and identity theft protection</li>
<li><strong>Comprehensive Claims Support:</strong> Our full-service claims team will process, approve, and pay out claims directly to shoppers</li>
</ul>
<h2>Safe Shopping Trustmarks</h2>
<p><img class="alignnone wp-image-18734003868996" src="https://woocommerce.com/wp-content/uploads/2024/06/app-page-1.jpg?w=896" alt="Leveraging the Norton brand to assure customers their products, privacy, and experience are guaranteed." width="601" height="338" /></p>
<p><strong>The Sitewide Trustmark</strong> is shown in the bottom left or right-hand corner on all pages of your site. New visitors can shop with confidence because they know your site has been verified by a trusted third party.</p>
<p><strong>The Product Page Trustmark</strong> is shown on each product page, typically under the add to cart button. Showing trustmarks before checkout reinforces that you are a trusted merchant, encouraging the shopper to add products to their cart.</p>
<h2>Package Protection</h2>
<p><img class="wp-image-18734003868999" src="https://woocommerce.com/wp-content/uploads/2024/06/app-page-4.jpg?w=896" alt="Package protection (or shipping insurance) provides peace of mind for customers and merchants alike." width="601" height="338" /></p>
<p><strong>Package Protection by EasyPost</strong> covers loss, damage, and theft for every carrier and service level. Customers cover the low cost of their shipping insurance, so you don’t pay a thing. Historically, there is a 50-60% opt-in rate, which dramatically reduces chargebacks, negative reviews, and time spent dealing with claims.</p>
<h2>Shopping Guarantee</h2>
<p><img class="wp-image-18734003869000" src="https://woocommerce.com/wp-content/uploads/2024/06/app-page-5.jpg?w=896" alt="When a customer purchases package protection, they automatically receive three benefits - a Purchase Guarantee, Lowest Price Guarantee, and identity theft protection. " width="601" height="338" /></p>
<p>In addition to shipping insurance, the Shopping Guarantee protects your customers with:</p>
<p><strong>Purchase Guarantee:</strong> If customers don’t receive their products within your terms of service, we’ll resolve the problem or issue a refund of up to $1,000 USD.</p>
<p><strong>Lowest Price Guarantee:</strong> If the price goes down on your site within 30 days of purchase, we’ll reimburse your shopper the difference, up to $100 USD — at no charge to you.</p>
<p><strong>Identity Theft</strong><strong> Protection:</strong> If a shopper’s identity is stolen, we’ll provide access to identity recovery services as well as reimburse them up to $10,000 USD for related expenses.</p>

Norton Shopping Guarantee with Package Protection

<p>Increase sales and attract repeat buyers by protecting your customer’s shopping journey from shopping cart to delivery.</p>

Freshdesk Integration vs Norton Shopping Guarantee with Package Protection