<h2 style="color: #f5247d">Help your customers quicker, using WooCommerce and Freshdesk.</h2>
<p>Using Freshdesk Integration for WooCommerce, connect your WooCommerce-powered online store to your Freshdesk help desk account, helping your customers to request assistance with orders and to receive their answers as quickly as possible.</p>
<figure id="attachment_395307" aria-describedby="caption-attachment-395307" style="width: 620px" class="wp-caption alignnone"><a href="https://woocommerce.com/wp-content/uploads/2014/05/wc-freshdesk-my-tickets.png"><img class="size-medium wp-image-395307" src="https://woocommerce.com/wp-content/uploads/2014/05/wc-freshdesk-my-tickets-620x252.png" alt="View a list of active Freshdesk tickets within WooCommerce" width="620" height="252" /></a><figcaption id="caption-attachment-395307" class="wp-caption-text">View a list of active Freshdesk tickets within WooCommerce</figcaption></figure>
<h3>Key Features: Customer</h3>
<ul>
<li>Quickly create a new ticket related to an order</li>
<li>View a list of active tickets, directly on your “My Account” screen</li>
</ul>
<figure id="attachment_395308" aria-describedby="caption-attachment-395308" style="width: 620px" class="wp-caption alignnone"><a href="https://woocommerce.com/wp-content/uploads/2014/05/wc-freshdesk-product-metabox.png"><img class="size-medium wp-image-395308" src="https://woocommerce.com/wp-content/uploads/2014/05/wc-freshdesk-product-metabox-620x231.png" alt="Create forum and solution centre categories for each of your WooCommerce products" width="620" height="231" /></a><figcaption id="caption-attachment-395308" class="wp-caption-text">Create forum and solution centre categories for each of your WooCommerce products</figcaption></figure>
<h3>Key Features: Store Owner</h3>
<ul>
<li>Create a new ticket when viewing an order in the WordPress admin</li>
<li>Create a new ticket from a blog post comment, directly from the WordPress admin</li>
<li>Connect, and synchronise, a product with a forum category and solution category within your Freshdesk helpdesk</li>
</ul>
<h3>A full Freshdesk solution</h3>
<p>Freshdesk contains many moving parts including a ticketing system, discussion forum and solutions centre (knowledgebase). Freshdesk Integration for WooCommerce integrates seamlessly with each section of Freshdesk, ensuring the seamless creation of forum and solution centre categories, as well as helping your customers to create tickets without having to leave your store.</p>
<p>Made and supported by the team at:<br />
<img src="https://static.kestrelwp.com/kestrel-logo.png?s=64de46387b025c9ae94e229e421c4f5ac233fd66" alt="Kestrel logo" width="200" height="45" /></p>

Freshdesk Integration

<p>Connect WooCommerce with Freshdesk to give customers fast, seamless support. Shoppers can open and track tickets from their account page, while you manage requests right inside WordPress.</p>

<h2>Seamless Tracking Integration</h2>
<p>Order Shipment Tracking integrates directly with your WooCommerce store to provide real-time shipment tracking information where it matters most. The plugin automatically creates custom tracking URLs for major carriers. Whether you’re shipping domestically or internationally, your customers always know where their packages are.</p>
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<div style="width: 980px" class="wp-video"><video class="wp-video-shortcode" id="video-0-4" width="980" height="551" preload="metadata" controls="controls"><a href="https://woocommerce.com/wp-content/uploads/2025/01/ShipmentTrackingPromo.mp4">https://woocommerce.com/wp-content/uploads/2025/01/ShipmentTrackingPromo.mp4</a></video></div></p>
<hr class="wccom-product-heading__hr" />
<h2>Key Features</h2>
<ul class="wccom-tick-list-primary" dir="auto">
<li>Automated Tracking Updates: Keep your customers informed automatically</li>
<li>Email Notifications: Customizable tracking update emails</li>
<li>My Account Integration: Self-service tracking in customer dashboards</li>
<li>HPOS Compatible: Ready for the future of WooCommerce</li>
<li>REST API Support: Integrate with your existing systems</li>
</ul>
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<p></p>
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<h2>Built for Modern eCommerce Operations</h2>
<p>Running a successful online store means keeping customers informed while minimizing manual work. Order Shipment Tracking handles both with elegant automation. Add tracking numbers manually or through the API, and let the plugin handle everything else – from status updates to customer notifications.</p>
</div>
<div class="wp-block-column" style="flex-basis: 35%"><img class="size-medium" src="https://woocommerce.com/wp-content/uploads/2025/01/order-shipment-tracking_1.png" alt="" /></div>
</div>
<p></p>
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<h2>Enhanced Customer Experience</h2>
<p>Give your customers what they want most – real-time order tracking. With 91% of consumers actively tracking their packages, providing a seamless tracking experience is crucial for customer satisfaction and reducing support inquiries.</p>
</div>
</div>
<p></p>
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<div class="wp-block-column" style="flex-basis: 55%">
<h2>Built for Modern eCommerce Operations</h2>
<p>Running a successful online store means keeping customers informed while minimizing manual work. Order Shipment Tracking handles both with elegant automation. Add tracking numbers manually or through the API, and let the plugin handle everything else – from status updates to customer notifications.</p>
</div>
<div class="wp-block-column" style="flex-basis: 35%"><img class="size-medium" src="https://woocommerce.com/wp-content/uploads/2025/01/order-shipment-tracking_3.png?w=800" alt="" /></div>
</div>
<p></p>
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<h2>Developer Friendly</h2>
<p>We built Order Shipment Tracking with developers in mind. The plugin provides extensive customization options through a well-documented REST API and WordPress hooks system. Whether you’re building custom integrations or modifying the tracking display, you’ll find everything you need.</p>
</div>
</div>
<p></p>
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<h2>International Commerce</h2>
<p>Support for global carriers and multiple languages makes international shipping management straightforward. Keep customers informed no matter where they are.</p>
</div>
<div class="wp-block-column" style="flex-basis: 35%"><img class="size-medium" src="https://woocommerce.com/wp-content/uploads/2025/01/order-shipment-tracking_5.png" alt="" /></div>
</div>
<p></p>
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<h2>Import / Export Carriers</h2>
<p>You can easily import your carriers list from any other platform and export the builtin ones from Order Shipment Tracking You can also create as many carriers as you want and export them too.</p>
</div>
</div>
<p></p>
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<h2>Transform Your Shipping Experience</h2>
<p>Give your customers the tracking experience they expect while reducing your support workload. With Order Shipment Tracking, you’ll build trust through transparency and save time through automation.</p>
</div>
<div class="wp-block-column" style="flex-basis: 35%"><img class="size-medium" src="https://woocommerce.com/wp-content/uploads/2025/01/order-shipment-tracking_7.png" alt="" /></div>
</div>
<div class="wccom-card" style="padding: 24px;margin-bottom: 24px">
<div><strong>90% of consumers</strong> actively track their packages, with <strong>20%</strong> checking multiple times per day. <strong>Meet your customers’ expectations with professional order tracking.</strong></div>
</div>
<h2>FAQ</h2>
<div class="wccom-comp-accordion wccom-component wccom-component--is-rendered">
	<details class="wccom-accordion">
		<summary class="wccom-accordion__header" data-tracks="faq_expand" data-tracks-title="1. Is the plugin compatible with High Performance Order Storage (HPOS)?">
									<h3 class="wccom-accordion__header-title">1. Is the plugin compatible with High Performance Order Storage (HPOS)?</h3>
			<i class="fa fa-chevron-down wccom-accordion__arrow" aria-hidden="true"></i>
		</summary>
		<div class="wccom-accordion__content">
						<ul><li><p>Yes. The plugin is designed to work seamlessly with both HPOS and traditional order storage.</p></li></ul>		</div>
	</details>
</div>

<div class="wccom-comp-accordion wccom-component wccom-component--is-rendered">
	<details class="wccom-accordion">
		<summary class="wccom-accordion__header" data-tracks="faq_expand" data-tracks-title="2. Which shipping carriers are supported?">
									<h3 class="wccom-accordion__header-title">2. Which shipping carriers are supported?</h3>
			<i class="fa fa-chevron-down wccom-accordion__arrow" aria-hidden="true"></i>
		</summary>
		<div class="wccom-accordion__content">
						<ul><li><p>The plugin comes with a comprehensive list of pre-configured carriers including major international carriers (UPS, FedEx, DHL, etc.) and popular regional carriers. You can also add custom carriers with their tracking URL patterns.</p></li></ul>		</div>
	</details>
</div>

<div class="wccom-comp-accordion wccom-component wccom-component--is-rendered">
	<details class="wccom-accordion">
		<summary class="wccom-accordion__header" data-tracks="faq_expand" data-tracks-title="3. Can I bulk update tracking information for multiple orders?">
									<h3 class="wccom-accordion__header-title">3. Can I bulk update tracking information for multiple orders?</h3>
			<i class="fa fa-chevron-down wccom-accordion__arrow" aria-hidden="true"></i>
		</summary>
		<div class="wccom-accordion__content">
						<ul><li><p>Yes. The plugin includes a bulk update feature that allows you to add tracking information to multiple orders simultaneously, saving time on order management.</p></li></ul>		</div>
	</details>
</div>

<div class="wccom-comp-accordion wccom-component wccom-component--is-rendered">
	<details class="wccom-accordion">
		<summary class="wccom-accordion__header" data-tracks="faq_expand" data-tracks-title="4. Does the plugin support multiple languages?">
									<h3 class="wccom-accordion__header-title">4. Does the plugin support multiple languages?</h3>
			<i class="fa fa-chevron-down wccom-accordion__arrow" aria-hidden="true"></i>
		</summary>
		<div class="wccom-accordion__content">
						<ul><li><p>Yes. The plugin is translation-ready and includes default translations for common phrases. You can easily add your own translations using standard WordPress translation tools.</p></li></ul>		</div>
	</details>
</div>

<div class="wccom-comp-accordion wccom-component wccom-component--is-rendered">
	<details class="wccom-accordion">
		<summary class="wccom-accordion__header" data-tracks="faq_expand" data-tracks-title="5. Can customers track their orders directly from their account dashboard?">
									<h3 class="wccom-accordion__header-title">5. Can customers track their orders directly from their account dashboard?</h3>
			<i class="fa fa-chevron-down wccom-accordion__arrow" aria-hidden="true"></i>
		</summary>
		<div class="wccom-accordion__content">
								</div>
	</details>
</div>

<div class="wccom-comp-accordion wccom-component wccom-component--is-rendered">
	<details class="wccom-accordion">
		<summary class="wccom-accordion__header" data-tracks="faq_expand" data-tracks-title="6. Is there an API available for automation?">
									<h3 class="wccom-accordion__header-title">6. Is there an API available for automation?</h3>
			<i class="fa fa-chevron-down wccom-accordion__arrow" aria-hidden="true"></i>
		</summary>
		<div class="wccom-accordion__content">
						<ul><li><p>Yes. The plugin includes a REST API that allows you to programmatically add, update, and retrieve tracking information. This is perfect for automation and integration with external systems.</p></li></ul>		</div>
	</details>
</div>

<div class="wccom-comp-accordion wccom-component wccom-component--is-rendered">
	<details class="wccom-accordion">
		<summary class="wccom-accordion__header" data-tracks="faq_expand" data-tracks-title="7. Will customers receive email notifications about their tracking?">
									<h3 class="wccom-accordion__header-title">7. Will customers receive email notifications about their tracking?</h3>
			<i class="fa fa-chevron-down wccom-accordion__arrow" aria-hidden="true"></i>
		</summary>
		<div class="wccom-accordion__content">
								</div>
	</details>
</div>

<div class="wccom-comp-accordion wccom-component wccom-component--is-rendered">
	<details class="wccom-accordion">
		<summary class="wccom-accordion__header" data-tracks="faq_expand" data-tracks-title="8. Can I customize the tracking information display?">
									<h3 class="wccom-accordion__header-title">8. Can I customize the tracking information display?</h3>
			<i class="fa fa-chevron-down wccom-accordion__arrow" aria-hidden="true"></i>
		</summary>
		<div class="wccom-accordion__content">
						<ul><li><p>Yes. The plugin provides hooks and filters that allow developers to customize how tracking information is displayed, both in the admin area and on the customer-facing pages.</p></li></ul>		</div>
	</details>
</div>

<div class="wccom-comp-accordion wccom-component wccom-component--is-rendered">
	<details class="wccom-accordion">
		<summary class="wccom-accordion__header" data-tracks="faq_expand" data-tracks-title="9. Does it work with custom order statuses?">
									<h3 class="wccom-accordion__header-title">9. Does it work with custom order statuses?</h3>
			<i class="fa fa-chevron-down wccom-accordion__arrow" aria-hidden="true"></i>
		</summary>
		<div class="wccom-accordion__content">
						<ul><li><p>Yes. The plugin works with both default WooCommerce order statuses and any custom order statuses you may have added to your store.</p></li></ul>		</div>
	</details>
</div>

<div class="wccom-comp-accordion wccom-component wccom-component--is-rendered">
	<details class="wccom-accordion">
		<summary class="wccom-accordion__header" data-tracks="faq_expand" data-tracks-title="10. Can I import/export tracking data?">
									<h3 class="wccom-accordion__header-title">10. Can I import/export tracking data?</h3>
			<i class="fa fa-chevron-down wccom-accordion__arrow" aria-hidden="true"></i>
		</summary>
		<div class="wccom-accordion__content">
						<ul><li><p>Yes. The plugin includes import/export functionality for tracking data, making it easy to migrate data or bulk update tracking information using CSV files.</p></li></ul>		</div>
	</details>
</div>

<div class="wccom-comp-accordion wccom-component wccom-component--is-rendered">
	<details class="wccom-accordion">
		<summary class="wccom-accordion__header" data-tracks="faq_expand" data-tracks-title="11. Is it compatible with WooCommerce Subscriptions?">
									<h3 class="wccom-accordion__header-title">11. Is it compatible with WooCommerce Subscriptions?</h3>
			<i class="fa fa-chevron-down wccom-accordion__arrow" aria-hidden="true"></i>
		</summary>
		<div class="wccom-accordion__content">
						<ul><li><p>Yes. The plugin works seamlessly with WooCommerce Subscriptions, allowing you to track recurring orders just as easily as regular orders.</p></li></ul>		</div>
	</details>
</div>

<div class="wccom-comp-accordion wccom-component wccom-component--is-rendered">
	<details class="wccom-accordion">
		<summary class="wccom-accordion__header" data-tracks="faq_expand" data-tracks-title="12. What happens if a carrier tracking URL format changes?">
									<h3 class="wccom-accordion__header-title">12. What happens if a carrier tracking URL format changes?</h3>
			<i class="fa fa-chevron-down wccom-accordion__arrow" aria-hidden="true"></i>
		</summary>
		<div class="wccom-accordion__content">
						<ul><li><p>We regularly monitor and update carrier tracking URL patterns. Additionally, you can easily update the tracking URL pattern for any carrier through the admin interface if needed.</p></li></ul>		</div>
	</details>
</div>

Order Shipment Tracking

<p>Transform your post-purchase experience with comprehensive order tracking that your customers crave. Recent studies show that 91% of consumers actively track their packages, with many checking multiple times daily. Order Shipment Tracking for WooCommerce turns this consumer behavior into an opportunity to build trust and reduce support overhead.</p>

Freshdesk Integration vs Order Shipment Tracking