<h2 style="color: #f5247d">Help your customers quicker, using WooCommerce and Freshdesk.</h2>
<p>Using Freshdesk Integration for WooCommerce, connect your WooCommerce-powered online store to your Freshdesk help desk account, helping your customers to request assistance with orders and to receive their answers as quickly as possible.</p>
<figure id="attachment_395307" aria-describedby="caption-attachment-395307" style="width: 620px" class="wp-caption alignnone"><a href="https://woocommerce.com/wp-content/uploads/2014/05/wc-freshdesk-my-tickets.png"><img class="size-medium wp-image-395307" src="https://woocommerce.com/wp-content/uploads/2014/05/wc-freshdesk-my-tickets-620x252.png" alt="View a list of active Freshdesk tickets within WooCommerce" width="620" height="252" /></a><figcaption id="caption-attachment-395307" class="wp-caption-text">View a list of active Freshdesk tickets within WooCommerce</figcaption></figure>
<h3>Key Features: Customer</h3>
<ul>
<li>Quickly create a new ticket related to an order</li>
<li>View a list of active tickets, directly on your “My Account” screen</li>
</ul>
<figure id="attachment_395308" aria-describedby="caption-attachment-395308" style="width: 620px" class="wp-caption alignnone"><a href="https://woocommerce.com/wp-content/uploads/2014/05/wc-freshdesk-product-metabox.png"><img class="size-medium wp-image-395308" src="https://woocommerce.com/wp-content/uploads/2014/05/wc-freshdesk-product-metabox-620x231.png" alt="Create forum and solution centre categories for each of your WooCommerce products" width="620" height="231" /></a><figcaption id="caption-attachment-395308" class="wp-caption-text">Create forum and solution centre categories for each of your WooCommerce products</figcaption></figure>
<h3>Key Features: Store Owner</h3>
<ul>
<li>Create a new ticket when viewing an order in the WordPress admin</li>
<li>Create a new ticket from a blog post comment, directly from the WordPress admin</li>
<li>Connect, and synchronise, a product with a forum category and solution category within your Freshdesk helpdesk</li>
</ul>
<h3>A full Freshdesk solution</h3>
<p>Freshdesk contains many moving parts including a ticketing system, discussion forum and solutions centre (knowledgebase). Freshdesk Integration for WooCommerce integrates seamlessly with each section of Freshdesk, ensuring the seamless creation of forum and solution centre categories, as well as helping your customers to create tickets without having to leave your store.</p>
<p>Made and supported by the team at:<br />
<img src="https://static.kestrelwp.com/kestrel-logo.png?s=64de46387b025c9ae94e229e421c4f5ac233fd66" alt="Kestrel logo" width="200" height="45" /></p>

Freshdesk Integration

<p>Connect WooCommerce with Freshdesk to give customers fast, seamless support. Shoppers can open and track tickets from their account page, while you manage requests right inside WordPress.</p>

<ul class="wccom-tick-list-primary">
<li>Product-specific PDF guides</li>
<li>Automatic guide delivery after purchase</li>
<li>Simple admin setup per product</li>
<li>Professional PDF layout with signature support</li>
</ul>
<h3>Product-Specific PDF Guides</h3>
<p>This plugin allows the admin to create <strong>separate, product-specific PDF guides</strong> for each WooCommerce product.</p>
<p>Instead of using one generic manual for all products, you can:</p>
<ul>
<li>Add <strong>custom instructions per product</strong></li>
<li>Explain <strong>how that specific product works</strong></li>
<li>Include product-related safety notes or usage tips</li>
</ul>
<p>This ensures customers always receive <strong>accurate and relevant information</strong> for the product they purchased.</p>
<h3>Automatic PDF Delivery After Purchase</h3>
<p>Once a customer places an order, the plugin automatically:</p>
<ul>
<li>Generates the product guide PDF</li>
<li>Attaches it to the customer’s order</li>
<li>Makes it accessible from order emails or the order details page</li>
</ul>
<p>There is <strong>no manual sending</strong>, no extra steps, and no admin workload after setup.</p>
<h3>Easy Product-Level Setup</h3>
<p>All guide settings are available directly inside the <strong>WooCommerce product edit screen</strong>.</p>
<p>Admins can:</p>
<ul>
<li>Add titles, descriptions, and instructions</li>
<li>Configure installation steps</li>
<li>Manage additional product information easily</li>
</ul>
<p>Everything is handled using familiar WooCommerce fields <strong>no technical knowledge required</strong>.</p>
<h3>Step-by-Step Installation Instructions</h3>
<p>For each product, you can add:</p>
<ul>
<li>Multiple installation or setup steps</li>
<li>A title and description for each step</li>
<li>Optional images for better understanding</li>
</ul>
<p>This is especially useful for:</p>
<ul>
<li>Technical products</li>
<li>DIY items</li>
<li>Electronics or hardware</li>
</ul>
<p>Customers get <strong>clear, visual, step-by-step guidance</strong> in the PDF.</p>
<h3>Additional Information Sections</h3>
<p>The plugin allows admins to add <strong>custom information sections</strong>, such as:</p>
<ul>
<li>Safety instructions</li>
<li>Maintenance tips</li>
<li>Tools required</li>
<li>Usage warnings</li>
</ul>
<p>These sections are fully flexible and can be added or removed per product, making each guide <strong>tailored to real customer needs</strong>.</p>
<h3>Signature & Branding Support</h3>
<p>Admins can add a <strong>text-based signature</strong> at the end of the PDF, such as:</p>
<ul>
<li>Admin signature</li>
<li>Brand or store name</li>
</ul>
<p>This gives the guide a <strong>professional, official feel</strong> and builds customer trust.</p>
<h3>Warranty ID & Reference Support</h3>
<p>The plugin supports dynamic warranty or reference IDs using placeholders like:</p>
<ul>
<li><code>{time}</code></li>
<li><code>{product_id}</code></li>
<li><code>{order_id}</code></li>
</ul>
<p>Each PDF can include a <strong>unique identifier</strong>, helping with:</p>
<ul>
<li>Warranty tracking</li>
<li>Order verification</li>
<li>Customer support references</li>
</ul>
<h3>Improved Customer Experience</h3>
<p>By providing clear, well-structured guides:</p>
<ul>
<li>Customers understand products faster</li>
<li>Setup mistakes are reduced</li>
<li>Support tickets and confusion decrease</li>
</ul>
<p>This improves overall satisfaction and reduces post-purchase support load.</p>
<h3>Built for Real WooCommerce Stores</h3>
<p>Print Product Guide is designed for store owners who:</p>
<ul>
<li>Sell multiple products with different instructions</li>
<li>Want a professional post-purchase experience</li>
<li>Need control over what customers receive per product</li>
</ul>
<p>It fits naturally into WooCommerce workflows without changing how stores already work.</p>

Print Product Guide

<p style="text-align: left">Print Product Guide lets you attach product-specific PDF guides to WooCommerce orders.<br />
Create clear usage instructions, manuals, or warranty guides per product and automatically deliver the correct PDF to customers after purchase.</p>

Freshdesk Integration vs Print Product Guide