<h2 style="color: #f5247d">Help your customers quicker, using WooCommerce and Freshdesk.</h2>
Using Freshdesk Integration for WooCommerce, connect your WooCommerce-powered online store to your Freshdesk help desk account, helping your customers to request assistance with orders and to receive their answers as quickly as possible.
<figure id="attachment_395307" aria-describedby="caption-attachment-395307" style="width: 620px" class="wp-caption alignnone"><a href="https://woocommerce.com/wp-content/uploads/2014/05/wc-freshdesk-my-tickets.png"><img class="size-medium wp-image-395307" src="https://woocommerce.com/wp-content/uploads/2014/05/wc-freshdesk-my-tickets-620x252.png" alt="View a list of active Freshdesk tickets within WooCommerce" width="620" height="252" /></a><figcaption id="caption-attachment-395307" class="wp-caption-text">View a list of active Freshdesk tickets within WooCommerce</figcaption></figure>
<h3>Key Features: Customer</h3>
<ul>
<li>Quickly create a new ticket related to an order</li>
<li>View a list of active tickets, directly on your “My Account” screen</li>
</ul>
<figure id="attachment_395308" aria-describedby="caption-attachment-395308" style="width: 620px" class="wp-caption alignnone"><a href="https://woocommerce.com/wp-content/uploads/2014/05/wc-freshdesk-product-metabox.png"><img class="size-medium wp-image-395308" src="https://woocommerce.com/wp-content/uploads/2014/05/wc-freshdesk-product-metabox-620x231.png" alt="Create forum and solution centre categories for each of your WooCommerce products" width="620" height="231" /></a><figcaption id="caption-attachment-395308" class="wp-caption-text">Create forum and solution centre categories for each of your WooCommerce products</figcaption></figure>
<h3>Key Features: Store Owner</h3>
<ul>
<li>Create a new ticket when viewing an order in the WordPress admin</li>
<li>Create a new ticket from a blog post comment, directly from the WordPress admin</li>
<li>Connect, and synchronise, a product with a forum category and solution category within your Freshdesk helpdesk</li>
</ul>
<h3>A full Freshdesk solution</h3>
Freshdesk contains many moving parts including a ticketing system, discussion forum and solutions centre (knowledgebase). Freshdesk Integration for WooCommerce integrates seamlessly with each section of Freshdesk, ensuring the seamless creation of forum and solution centre categories, as well as helping your customers to create tickets without having to leave your store.
Made and supported by the team at: 
<img src="https://static.kestrelwp.com/kestrel-logo.png?s=64de46387b025c9ae94e229e421c4f5ac233fd66" alt="Kestrel logo" width="200" height="45" />

Freshdesk Integration

Connect WooCommerce with Freshdesk to give customers fast, seamless support. Shoppers can open and track tickets from their account page, while you manage requests right inside WordPress.

<h3>SMS Mobile API – Personalized SMS and Gateway Notifications for Your WooCommerce Store</h3>
Boost your WooCommerce store’s customer communication by sending personalized updates straight from your mobile number or Gateway account. SMS Mobile API enables direct, two-way messaging, keeping your customers informed and engaged through a seamless, interactive experience.
<h3>Key Features:</h3>
SMS and Gateway from Your Personal Account 
Send notifications directly from your personal mobile number or Gateway account. Customers can reply to your messages, enabling real-time, direct communication.
More Ways to Send SMS — Total Flexibility 
In addition to using your mobile device, you can connect external SMS services like Twilio, MessageBird, ClickSend, and more — or even link your own SMS Gateway using a SIM modem. 
Choose the method that best fits your needs and take full control of your SMS delivery. 
Use either our mobile-based SMS sending service (SMSMobileAPI) or connect your preferred provider or SMS gateway.
Real-Time Notifications 
Automatically notify your customers via SMS or Gateway when they place an order, when their order status changes, or upon completion of their purchase.
Personalized Messages 
Customize SMS and Gateway templates with order details and other relevant information, ensuring your customers receive tailored and timely updates.
Flexible Delivery Options 
Choose to send an SMS, a Gateway message, or both simultaneously for maximum reach and engagement.
Direct Customer Interaction 
Because messages are sent from your personal accounts, customers can respond directly to you, creating a seamless and interactive communication channel.
Easy Integration 
Simple setup and configuration with WooCommerce, with no need for complex coding or third-party services.
Comprehensive Logging 
Track all SMS and Gateway activities with detailed logs, helping you monitor successful deliveries and troubleshoot any issues.
Secure and Private 
Your data and customer information remain secure, with all messages sent directly from your phone or Gateway account, ensuring full control and privacy.
<h3>Advanced Custom Rules & Conditions for SMS & Gateway</h3>
100% Personalized SMS & Gateway Notifications! 
Take full control of your messaging by defining custom rules based on your WooCommerce order details. No more generic notifications – send the right message at the right time with conditions tailored to each order!
<ul class="wccom-tick-list-secondary">
<li>Rule-Based Messaging System – Create unlimited rules with flexible conditions.</li>
<li>Trigger on Order Status Changes – Customize notifications for processing, completed, refunded orders, and more!</li>
<li>Dynamic Conditions – Use customer email, order total, shipping method, and other order details to trigger messages.</li>
<li>Multiple Conditions Per Rule – Example: “Order Total > $100” AND “Shipping Method = Express”.</li>
<li>Automated Message Sending – Messages are only sent when all defined conditions are met.</li>
<li>Real-Time Execution – Your custom rules apply instantly when an order status is updated.</li>
<li>Smart Logging – Keep track of rule execution and message delivery in detailed logs.</li>
</ul>
With this feature, your SMS notifications are not just automated – they are fully tailored to each customer’s order!
<h3>Additional Features:</h3>
Over 50 Placeholders for Maximum Personalization 
Insert dynamic data like order ID, customer name, total price, shipping details, and more to craft fully customized SMS messages.
Dedicated Online Support 
Access direct support via the extension for seamless assistance whenever you need help.
Order Analysis for Better Rule Creation 
Use the Check Order feature to analyze any existing order and understand its data structure, making it easier to set up precise rules.
Why Choose SMS Mobile API?
In today’s digital world, building strong relationships with your customers requires timely and personalized communication. SMS Mobile API allows you to engage your customers instantly by sending SMS and Gateway notifications directly from your personal accounts. Whether it’s order confirmations, status updates, or personalized thank-you messages, this extension ensures your communication is not only effective but also direct and personal, with the added benefit of allowing your customers to reply to you instantly.
How It Works:
<ol>
<li>Install and Activate: Download the extension and activate it through the WordPress admin dashboard.</li>
<li>Configure Your Settings: Enter your API key, set up your mobile number, and customize your SMS templates.</li>
<li>Start Sending: With everything configured, SMS Mobile API will automatically send notifications based on your settings, directly to your customers’ phones from your personal mobile number.</li>
</ol>
Get Started Today!
Transform your WooCommerce store’s customer communication with SMS Mobile API. Keep your customers informed, engage with them directly, and build stronger, more personal relationships—all through the power of SMS sent from your own mobile phone.
<h3>Third-Party Services and Data Disclosure</h3>
This extension relies on the external service SMSMobileAPI to send SMS notifications. The extension connects to the SMSMobileAPI platform to deliver SMS messages to the phone numbers provided by the user via WooCommerce.
<h3>What data is sent to SMSMobileAPI?</h3>
<ul>
<li>Phone numbers: The phone number associated with the order (either billing or shipping phone number).</li>
<li>Order details: The message template includes the order ID, and in some cases, details related to the order status.</li>
<li>API key: The API key provided by the user during the extension setup.</li>
</ul>
The data sent to SMSMobileAPI is required for the SMS delivery process. No additional data is sent beyond what is necessary for sending the SMS.
<h3>Purpose of the connection:</h3>
The connection to SMSMobileAPI is established for the purpose of sending SMS notifications related to WooCommerce orders. This may include, but is not limited to, SMS messages confirming order receipt, notifying customers of changes in order status, and sending test SMS messages to verify API connectivity.

SMS Mobile API Order Notifications

Connect your WooCommerce store to your mobile and send SMS or WhatsApp updates instantly.

Freshdesk Integration vs SMS Mobile API Order Notifications