<h2 style="color: #f5247d">Help your customers quicker, using WooCommerce and Freshdesk.</h2>
<p>Using Freshdesk Integration for WooCommerce, connect your WooCommerce-powered online store to your Freshdesk help desk account, helping your customers to request assistance with orders and to receive their answers as quickly as possible.</p>
<figure id="attachment_395307" aria-describedby="caption-attachment-395307" style="width: 620px" class="wp-caption alignnone"><a href="https://woocommerce.com/wp-content/uploads/2014/05/wc-freshdesk-my-tickets.png"><img class="size-medium wp-image-395307" src="https://woocommerce.com/wp-content/uploads/2014/05/wc-freshdesk-my-tickets-620x252.png" alt="View a list of active Freshdesk tickets within WooCommerce" width="620" height="252" /></a><figcaption id="caption-attachment-395307" class="wp-caption-text">View a list of active Freshdesk tickets within WooCommerce</figcaption></figure>
<h3>Key Features: Customer</h3>
<ul>
<li>Quickly create a new ticket related to an order</li>
<li>View a list of active tickets, directly on your “My Account” screen</li>
</ul>
<figure id="attachment_395308" aria-describedby="caption-attachment-395308" style="width: 620px" class="wp-caption alignnone"><a href="https://woocommerce.com/wp-content/uploads/2014/05/wc-freshdesk-product-metabox.png"><img class="size-medium wp-image-395308" src="https://woocommerce.com/wp-content/uploads/2014/05/wc-freshdesk-product-metabox-620x231.png" alt="Create forum and solution centre categories for each of your WooCommerce products" width="620" height="231" /></a><figcaption id="caption-attachment-395308" class="wp-caption-text">Create forum and solution centre categories for each of your WooCommerce products</figcaption></figure>
<h3>Key Features: Store Owner</h3>
<ul>
<li>Create a new ticket when viewing an order in the WordPress admin</li>
<li>Create a new ticket from a blog post comment, directly from the WordPress admin</li>
<li>Connect, and synchronise, a product with a forum category and solution category within your Freshdesk helpdesk</li>
</ul>
<h3>A full Freshdesk solution</h3>
<p>Freshdesk contains many moving parts including a ticketing system, discussion forum and solutions centre (knowledgebase). Freshdesk Integration for WooCommerce integrates seamlessly with each section of Freshdesk, ensuring the seamless creation of forum and solution centre categories, as well as helping your customers to create tickets without having to leave your store.</p>
<p>Made and supported by the team at:<br />
<img src="https://static.kestrelwp.com/kestrel-logo.png?s=64de46387b025c9ae94e229e421c4f5ac233fd66" alt="Kestrel logo" width="200" height="45" /></p>

Freshdesk Integration

<p>Connect WooCommerce with Freshdesk to give customers fast, seamless support. Shoppers can open and track tickets from their account page, while you manage requests right inside WordPress.</p>

<p>Subscription Cancellation Period for WooCommerce enables you to control when your customers can cancel their active subscriptions. You can choose to disable the subscription “cancel” button based on time period and user roles.</p>
<p>Along with the cancellation, you can also choose to apply the same restrictions to the suspend and switch buttons to take complete control of subscriptions in your store.</p>
<p>The extension will automatically show/hide the cancel button based on your set conditions. You can choose to display a timer to notify customers about the cancellation availability time period.</p>
<h2>Features list:</h2>
<ul>
<li>Define different cancellation periods for different subscriptions</li>
<li>Specify the cancellation period in minutes, hours, days, weeks or months</li>
<li>Add start, end, and interval time for the cancellation period</li>
<li>Option to add a cooling period before applying cancellation rule</li>
<li>Apply cancellation rule after each or specific renewal cycles only</li>
<li>Apply cancellation rules to all customers or specific user roles</li>
<li>Choose to apply the same restrictions to the<em> Switch</em> and <em>Suspend</em> button</li>
<li>Add custom cancellation messages to keep your customers informed</li>
<li>Option to show a countdown timer for cancellation availability</li>
<li>Choose to apply the cancellation rule to existing subscriptions</li>
<li>Three attractive timer layouts with extensive customization options</li>
</ul>
<p><img class="alignnone size-full wp-image-18734004609657" src="https://woocommerce.com/wp-content/uploads/2024/12/Subscription-timer-frontend.png" alt="" width="980" height="570" /></p>
<h2>Control Subscription Cancel Button:</h2>
<p>Using the <em>Subscription Cancellation Rules</em> extension, you can easily control when customers can unsubscribe from your store subscriptions.</p>
<p><strong>Rule types:<br />
</strong>You can choose from 2 different rule types,</p>
<ul>
<li>Enable cancellation button: Subscribers will only be able to cancel subscriptions during the specified time duration.</li>
<li>Disable cancellation button: Subscribers will not be able to cancel subscriptions during the specified time duration.</li>
</ul>
<p><strong>Time frame:<br />
</strong>Add start time, end time and choose a time interval during which the rule should apply. You can add periods in minutes, hours, days, weeks, and months.</p>
<p><strong>Cooling period:<br />
</strong>You can enable a cooling period before the cancellation period starts so that customers can try out the subscription and cancel if they wish to. This period will give them the opportunity to explore the various features of your subscription plan, and if they aren’t satisfied, they can conveniently unsubscribe.</p>
<p><img class="alignnone size-full wp-image-18734004609658" src="https://woocommerce.com/wp-content/uploads/2024/12/Control-Cancellation-period.png" alt="" width="980" height="869" /></p>
<h2>Billing cycle and user restriction:</h2>
<p>You can choose to apply a subscription rule to the first or multiple billing cycles. For instance, selecting 3 will result in the cancellation rule being applied after each billing cycle until the customer reaches his 4th billing cycle. Additionally, you can apply cancellation rules to all customers or restrict it to specific user roles only.</p>
<p><img class="alignnone size-full wp-image-18734004609659" src="https://woocommerce.com/wp-content/uploads/2024/12/User-role-and-cycles-restrictions.png" alt="" width="980" height="668" /></p>
<h2>Control Switch and Suspend buttons:</h2>
<p>While applying the cancellation rule, you can choose to replicate the same conditions to limit the ability to switch or suspend subscriptions.</p>
<p><img class="alignnone size-full wp-image-18734004609662" src="https://woocommerce.com/wp-content/uploads/2024/12/Suspend-button.png" alt="" width="980" height="396" /></p>
<h2>Customizable countdown timer:</h2>
<p>You can choose from 3 template options to showcase an intuitive countdown timer for subscriptions. The timer can be shown for the subscription enabled or disabled periods. The timer heading, colors, and contents can be customized. Additionally, you can choose to display specific time units i.e. years, months, days, hours, minutes and seconds in the timer according to business needs.</p>
<p><img class="alignnone size-full wp-image-18734004609656" src="https://woocommerce.com/wp-content/uploads/2024/12/Timer-Layout-and-customization.png" alt="" width="980" height="1579" /></p>
<h2>Show custom messages:</h2>
<p>Show custom messages to keep customers informed about the availability of the cancellation button as per the store policy.</p>
<p><img class="alignnone size-full wp-image-18734004609800" src="https://woocommerce.com/wp-content/uploads/2024/12/Subscription-Custom-messages-and-headings.png" alt="" width="980" height="655" /></p>

Subscriptions Cancellation Period

<p>Take control of subscription cancellation! Restrict customers from canceling their active subscription based on time period and user roles. Works with the official WooCommerce Subscription extension.</p>

Freshdesk Integration vs Subscriptions Cancellation Period