<h2 style="color: #f5247d">Help your customers quicker, using WooCommerce and Freshdesk.</h2>
<p>Using Freshdesk Integration for WooCommerce, connect your WooCommerce-powered online store to your Freshdesk help desk account, helping your customers to request assistance with orders and to receive their answers as quickly as possible.</p>
<figure id="attachment_395307" aria-describedby="caption-attachment-395307" style="width: 620px" class="wp-caption alignnone"><a href="https://woocommerce.com/wp-content/uploads/2014/05/wc-freshdesk-my-tickets.png"><img class="size-medium wp-image-395307" src="https://woocommerce.com/wp-content/uploads/2014/05/wc-freshdesk-my-tickets-620x252.png" alt="View a list of active Freshdesk tickets within WooCommerce" width="620" height="252" /></a><figcaption id="caption-attachment-395307" class="wp-caption-text">View a list of active Freshdesk tickets within WooCommerce</figcaption></figure>
<h3>Key Features: Customer</h3>
<ul>
<li>Quickly create a new ticket related to an order</li>
<li>View a list of active tickets, directly on your “My Account” screen</li>
</ul>
<figure id="attachment_395308" aria-describedby="caption-attachment-395308" style="width: 620px" class="wp-caption alignnone"><a href="https://woocommerce.com/wp-content/uploads/2014/05/wc-freshdesk-product-metabox.png"><img class="size-medium wp-image-395308" src="https://woocommerce.com/wp-content/uploads/2014/05/wc-freshdesk-product-metabox-620x231.png" alt="Create forum and solution centre categories for each of your WooCommerce products" width="620" height="231" /></a><figcaption id="caption-attachment-395308" class="wp-caption-text">Create forum and solution centre categories for each of your WooCommerce products</figcaption></figure>
<h3>Key Features: Store Owner</h3>
<ul>
<li>Create a new ticket when viewing an order in the WordPress admin</li>
<li>Create a new ticket from a blog post comment, directly from the WordPress admin</li>
<li>Connect, and synchronise, a product with a forum category and solution category within your Freshdesk helpdesk</li>
</ul>
<h3>A full Freshdesk solution</h3>
<p>Freshdesk contains many moving parts including a ticketing system, discussion forum and solutions centre (knowledgebase). Freshdesk Integration for WooCommerce integrates seamlessly with each section of Freshdesk, ensuring the seamless creation of forum and solution centre categories, as well as helping your customers to create tickets without having to leave your store.</p>
<p>Made and supported by the team at:<br />
<img src="https://static.kestrelwp.com/kestrel-logo.png?s=64de46387b025c9ae94e229e421c4f5ac233fd66" alt="Kestrel logo" width="200" height="45" /></p>

Freshdesk Integration

<p>Connect WooCommerce with Freshdesk to give customers fast, seamless support. Shoppers can open and track tickets from their account page, while you manage requests right inside WordPress.</p>

<ul class="wccom-tick-list-primary">
<li>Manage all RMA, warranty, and return requests from a single view in the store administration.</li>
<li>Define warranty terms for products – set expiration periods for limited warranties.</li>
<li>Manage automated email communications during each change in return status.</li>
<li>Maintain free or paid extended warranties for products and variations.</li>
<li>Create your own warranty statuses, and manage the statuses for all return requests.</li>
<li>Customize your RMA code length and format.</li>
<li>Request product images, and track returns to/from your customers, all within the user’s account.</li>
</ul>
<hr />
<h2>RMA Management — Manage, Sell, Facilitate Easy Returns and Warranties</h2>
<p>Manage the Return Merchandise Authorization (RMA) process, add warranty terms to your products, and allow your customers to request and manage returns and exchanges directly from their user accounts.</p>
<p>When setting up your products, warranties can be assigned to the product or variation directly from the edit product screens. Define warranty or return time periods, give it a price, and update/save your product. Warranties are tied directly to the product themselves – when the warranty expires, so does the ability for the user to request a warranty, return, or exchange.</p>
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				<a href='https://woocommerce.com/wp-content/uploads/2013/07/warranty_request.png'><img width="896" height="335" src="https://woocommerce.com/wp-content/uploads/2013/07/warranty_request.png?w=896" class="attachment-medium size-medium" alt="" loading="lazy" /></a>
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				<a href='https://woocommerce.com/wp-content/uploads/2013/07/warranty_product.png'><img width="896" height="667" src="https://woocommerce.com/wp-content/uploads/2013/07/warranty_product.png?w=896" class="attachment-medium size-medium" alt="" loading="lazy" /></a>
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				<a href='https://woocommerce.com/wp-content/uploads/2013/07/warranty_product_settings.png'><img width="793" height="401" src="https://woocommerce.com/wp-content/uploads/2013/07/warranty_product_settings.png?w=793" class="attachment-medium size-medium" alt="Product data settings showing Warranty options" loading="lazy" /></a>
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				<a href='https://woocommerce.com/wp-content/uploads/2013/07/warranty_product_settings_as_add_on.png'><img width="896" height="467" src="https://woocommerce.com/wp-content/uploads/2013/07/warranty_product_settings_as_add_on.png?w=896" class="attachment-medium size-medium" alt="Product data settings allowing offering Warranty as an Add-On" aria-describedby="gallery-4-6765014" loading="lazy" /></a>
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				Set warranties with durations and fees
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		</div>

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<h2>Documentation</h2>
<p>Need guidance? Check out the comprehensive documentation to learn everything about you need to know about Returns and Warranty Requests.</p>
<h4><a href="https://woocommerce.com/document/warranty-and-returns/" target="_blank" rel="noopener">View documentation</a></h4>
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<h2>Questions and Support</h2>
<p>If you have pre-sale questions or need help, <span class="link-annotation-unknown-block-id--992406005">get in touch</span> with our friendly Happiness Engineers.</p>
<h4><a href="https://woocommerce.com/my-account/create-a-ticket/" target="_blank" rel="noopener">Get support</a></h4>
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Returns and Warranty Requests

<p>Manage the RMA process, add warranties to products, and let customers request and manage returns/exchanges from their account.</p>

Freshdesk Integration vs Returns and Warranty Requests