<h2>Start relevant conversations with your customers, using WooCommerce and Help Scout.</h2>
<p>Using Help Scout Integration for WooCommerce, connect your WooCommerce-powered online store to a Help Scout mailbox, helping your customers to request assistance with orders and to receive their answers as quickly as possible.</p>
<p>By using Help Scout with your WooCommerce store, you can expect to see the following:</p>
<ul class="wccom-tick-list-primary">
<li><strong>A significant increase in customer satisfaction</strong> – 73% of eCommerce customers prefer a chat option over traditional methods such as email, phones and social media.</li>
<li><strong>Increased revenue</strong> – As customers gain more trust in your store due to its awesome support, they are significantly more likely to place an order.</li>
<li><strong>Improved organisation of support queries and tickets</strong> – Thanks to Help Scout’s great performance and well-designed UI, managing customer queries is now easier than ever for store owners.</li>
</ul>
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<p>In addition to this plugin, you must subscribe to a Helpscout monthly plan. Please visit <a href="https://helpscout.partnerlinks.io/wn5tn9zj3hi6" target="_blank" rel="noopener noreferrer">Helpscout.net</a>.</p>
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<p><img class=" wp-image-4984333 aligncenter" src="https://woocommerce.com/wp-content/uploads/2014/05/help-scout-form-1.jpg?w=600" alt="Help Scout WooCommerce form" width="434" height="388" /></p>
<h3>Add a help scout form to any part of your WooCommerce website:</h3>
<p>Adding Help Scout to your website is now easier than ever, thanks to the plugin’s shortcode support. Add a Help Scout form to any part of your website using the shortcode [wc_help_scout_form]. These forms are easily customizable using CSS and other tools.</p>
<h3><img class=" wp-image-4980498 aligncenter" src="https://woocommerce.com/wp-content/uploads/2014/05/report-an-issue.jpg?w=600" alt="" width="442" height="395" /></h3>
<h3>Quickly start a new conversation related to an order:</h3>
<p>When viewing an order within WooCommerce, you may need to quickly contact the customer. Help Scout for WooCommerce adds an intuitive form to each order description within WooCommerce. This form allows you to contact the customer directly through Help Scout.</p>
<p><img class="size-medium wp-image-4980507 aligncenter" src="https://woocommerce.com/wp-content/uploads/2014/05/customer-my-account.jpg?w=620" alt="" width="620" height="313" /></p>
<h3>Customers can view conversations from “My Account” page.</h3>
<p>Let your customers keep track of their support tickets in one easy place. Help Scout Integration for WooCommerce adds a new field to the My Account page which lets customers view and reply to conversations.</p>
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<p><img class="size-medium wp-image-4983403 aligncenter" src="https://woocommerce.com/wp-content/uploads/2014/05/help-scout-blog-conversation-1.jpg?w=620" alt="Start a conversation from WordPress blog comments" width="620" height="314" /></p>
<h3>Start a conversation from a blog comment.</h3>
<p>Sometimes, a customer may have an issue or query and may not know how to contact your helpdesk. This may result in the customer commenting about their issue on a related (or unrelated) blog post. With Help Scout Integration for WooCommerce, you can easily reply to these comments and turn them into a ticket within Help Scout.</p>
<h3><img class="size-medium wp-image-4984283 aligncenter" src="https://woocommerce.com/wp-content/uploads/2014/05/help-scout-ui.jpg?w=620" alt="" width="620" height="376" /></h3>
<h3>Manage all of your customer queries via Help Scout</h3>
<p>After setting up Help Scout Integration for WooCommerce, you can view all of your tickets, queries and customer feedback in one place. Help Scout’s great UI and effective tools allow you to easily manage, reply to and update conversations. The end result is a smooth customer service experience for the customer and the store owner.</p>
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<h3></h3>
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<p><b>Note:</b> <span style="font-weight: 400">As of August 2020, you can configure only one mailbox ID for Help Scout, and once set, you should not change it to another. Else, it will give an error as the other account won’t recognize the customers associated with the first account. We are currently working on this and will update you soon about it.</span></p>
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<h3>A full Help Scout solution</h3>
<p>Help Scout has a singular purpose of helping you to manage relevant conversations with your customers. Help Scout Integration for WooCommerce integrates seamlessly with this ethos of Help Scout’s, helping you and your customers to easily start relevant conversations with one another and to ensure your customers are as happy as possible with each order they place through your online store.</p>
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Help Scout Integration

<p>Start relevant conversations with your customers, using WooCommerce and Help Scout.</p>

<h2>Features</h2>
<ul class="wccom-tick-list-primary">
<li>Deliver instant replies and smarter support with AI Chabot</li>
<li>Customers can find the needed products with link via AI Chabot</li>
<li>Create product images instantly with AI</li>
<li>Generate seo-friendly descriptions automatically</li>
<li>Reply to reviews fast with AI</li>
<li>View AI chats to keep an eye on communications</li>
<li>Enable AI Chabot on home, shop, product, or any landing page</li>
<li>Provide store name and details using shortcode</li>
<li>Write custom messages for email request, reply, & bot error</li>
<li>Modify Chabot by name, header text & background color</li>
<li>Choose and configure your preferred OpenAI model</li>
</ul>
<h3>Add AI chatbot for instant support</h3>
<p>Assist your customers with fast and reliable support by incorporating an AI enabled chat system to your WooCommerce store. Help them get quick replies, guidance, and a better shopping experience.</p>
<p><img class="aligncenter size-full wp-image-18734005675375" src="https://woocommerce.com/wp-content/uploads/2025/08/chat.png" alt="" width="980" height="808" /></p>
<h3>Boost sales with smart product recommendations</h3>
<p>The AI chatbot takes into account all the user requirements and recommends the most relevant items from your store. It suffices customers’ needs and increases conversion without human-efforts.</p>
<p><img class="aligncenter size-full wp-image-18734005675381" src="https://woocommerce.com/wp-content/uploads/2025/08/recommend-product.png" alt="" width="980" height="668" /></p>
<h3>Access chats for better insights</h3>
<p>Store admin can access chats to monitor quality of customer support. It helps you keep an eye on customers’ requirements and understand their shopping behavior.</p>
<p><img class="aligncenter size-full wp-image-18734005675391" src="https://woocommerce.com/wp-content/uploads/2025/08/view-chats.png" alt="" width="980" height="796" /></p>
<h3>Save time by generating product images</h3>
<p>Who else is going for a product photo-shoot that is followed by multiple edits when a prompt can generate them in a go? With the AI Addons extension for WooCommerce, you can instantly produce images.</p>
<p><img class="aligncenter size-full wp-image-18734005675393" src="https://woocommerce.com/wp-content/uploads/2025/08/Generate-Image.png" alt="" width="980" height="435" /></p>
<h3>Auto compose and enhance product descriptions</h3>
<p>Let AI be your store’s copywriter. Provide a product name and features to generate engaging and user-friendly descriptions. You can create both a short and extended description, with the option to enhance it further with AI.</p>
<p><img class="aligncenter size-full wp-image-18734005675395" src="https://woocommerce.com/wp-content/uploads/2025/08/generate-content.png" alt="" width="980" height="523" /></p>
<p><img class="aligncenter size-full wp-image-18734005675400" src="https://woocommerce.com/wp-content/uploads/2025/08/CONTENT-generated.png" alt="" width="980" height="633" /></p>
<h3>Build trust with AI review replies</h3>
<p>AI replies to the customers’ reviews to build trust and customer loyalty. Let the customers feel their words matter to your store.</p>
<p><img class="aligncenter size-full wp-image-18734005675403" src="https://woocommerce.com/wp-content/uploads/2025/08/replied_4a01d6.png" alt="" width="980" height="334" /></p>
<h2>Advantages</h2>
<ul class="wccom-tick-list-secondary">
<li>Fast and reliable customer support results in higher customer satisfaction</li>
<li>Generating product images and descriptions saves tons of your time and effort</li>
<li>Keeps the customers engaged with AI review replies</li>
<li>Offering personalized product recommendations in chat yields higher conversions</li>
<li>Enables store admin to know customer needs and behavior with chat history</li>
</ul>

AI Addons

<p>Integrate artificial intelligence (AI) with your store for instant support, auto-generated product images, descriptions, and review replies.</p>

Help Scout Integration vs AI Addons