<h2>Start relevant conversations with your customers, using WooCommerce and Help Scout.</h2>
<p>Using Help Scout Integration for WooCommerce, connect your WooCommerce-powered online store to a Help Scout mailbox, helping your customers to request assistance with orders and to receive their answers as quickly as possible.</p>
<p>By using Help Scout with your WooCommerce store, you can expect to see the following:</p>
<ul class="wccom-tick-list-primary">
<li><strong>A significant increase in customer satisfaction</strong> – 73% of eCommerce customers prefer a chat option over traditional methods such as email, phones and social media.</li>
<li><strong>Increased revenue</strong> – As customers gain more trust in your store due to its awesome support, they are significantly more likely to place an order.</li>
<li><strong>Improved organisation of support queries and tickets</strong> – Thanks to Help Scout’s great performance and well-designed UI, managing customer queries is now easier than ever for store owners.</li>
</ul>
<div class="woo-sc-box normal  info ">
<p>In addition to this plugin, you must subscribe to a Helpscout monthly plan. Please visit <a href="https://helpscout.partnerlinks.io/wn5tn9zj3hi6" target="_blank" rel="noopener noreferrer">Helpscout.net</a>.</p>
</div>
<div class="twocol-one">
<p><img class=" wp-image-4984333 aligncenter" src="https://woocommerce.com/wp-content/uploads/2014/05/help-scout-form-1.jpg?w=600" alt="Help Scout WooCommerce form" width="434" height="388" /></p>
<h3>Add a help scout form to any part of your WooCommerce website:</h3>
<p>Adding Help Scout to your website is now easier than ever, thanks to the plugin’s shortcode support. Add a Help Scout form to any part of your website using the shortcode [wc_help_scout_form]. These forms are easily customizable using CSS and other tools.</p>
<h3><img class=" wp-image-4980498 aligncenter" src="https://woocommerce.com/wp-content/uploads/2014/05/report-an-issue.jpg?w=600" alt="" width="442" height="395" /></h3>
<h3>Quickly start a new conversation related to an order:</h3>
<p>When viewing an order within WooCommerce, you may need to quickly contact the customer. Help Scout for WooCommerce adds an intuitive form to each order description within WooCommerce. This form allows you to contact the customer directly through Help Scout.</p>
<p><img class="size-medium wp-image-4980507 aligncenter" src="https://woocommerce.com/wp-content/uploads/2014/05/customer-my-account.jpg?w=620" alt="" width="620" height="313" /></p>
<h3>Customers can view conversations from “My Account” page.</h3>
<p>Let your customers keep track of their support tickets in one easy place. Help Scout Integration for WooCommerce adds a new field to the My Account page which lets customers view and reply to conversations.</p>
</div>
<div class="twocol-one last">
<p><img class="size-medium wp-image-4983403 aligncenter" src="https://woocommerce.com/wp-content/uploads/2014/05/help-scout-blog-conversation-1.jpg?w=620" alt="Start a conversation from WordPress blog comments" width="620" height="314" /></p>
<h3>Start a conversation from a blog comment.</h3>
<p>Sometimes, a customer may have an issue or query and may not know how to contact your helpdesk. This may result in the customer commenting about their issue on a related (or unrelated) blog post. With Help Scout Integration for WooCommerce, you can easily reply to these comments and turn them into a ticket within Help Scout.</p>
<h3><img class="size-medium wp-image-4984283 aligncenter" src="https://woocommerce.com/wp-content/uploads/2014/05/help-scout-ui.jpg?w=620" alt="" width="620" height="376" /></h3>
<h3>Manage all of your customer queries via Help Scout</h3>
<p>After setting up Help Scout Integration for WooCommerce, you can view all of your tickets, queries and customer feedback in one place. Help Scout’s great UI and effective tools allow you to easily manage, reply to and update conversations. The end result is a smooth customer service experience for the customer and the store owner.</p>
</div>
<h3></h3>
<div class="woo-sc-box normal  info ">
<p><b>Note:</b> <span style="font-weight: 400">As of August 2020, you can configure only one mailbox ID for Help Scout, and once set, you should not change it to another. Else, it will give an error as the other account won’t recognize the customers associated with the first account. We are currently working on this and will update you soon about it.</span></p>
</div>
<h3>A full Help Scout solution</h3>
<p>Help Scout has a singular purpose of helping you to manage relevant conversations with your customers. Help Scout Integration for WooCommerce integrates seamlessly with this ethos of Help Scout’s, helping you and your customers to easily start relevant conversations with one another and to ensure your customers are as happy as possible with each order they place through your online store.</p>
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Help Scout Integration

<p>Start relevant conversations with your customers, using WooCommerce and Help Scout.</p>

<p><span style="font-weight: 400">This WooCommerce Registration Fields extension lets you collect extra information from your customers by adding custom fields to your registration form. Supports dropdowns, multi-select options, checkboxes, file uploads, dates, 12 other field types. </span></p>
<p>Add dependable fields to keep your registration form clean and display fields only when the relevant field is selected. <span style="font-weight: 400">Display fields on “My Account” page, and make them either required or optional.</span></p>
<p><span style="font-weight: 400">You can also add a “user roles” dropdown menu to registration forms to let the customers select an appropriate role during registration — you can choose to display all or just specific user roles in the dropdown. Auto-approve new user registrations, or do it manually, which is particularly handy if you need to validate B2B customers before allowing them to log in and place orders. </span><span style="font-weight: 400">Tag fields with specific user roles and show them only when a customer selects a specific role from dropdown.</span></p>
<div class="woo-sc-box normal">Custom User Registration Fields is also available in our <a href="https://woocommerce.com/products/b2b-for-woocommerce/">B2B extension for WooCommerce</a> – an ultimate wholesale solution.</div>
<p> </p>
<h2>Key features of WooCommerce Registration Extension</h2>
<ul>
<li>Add unlimited extra fields to your WooCommerce registration form</li>
<li>Show field data on a user’s “My Account” page and in registration emails</li>
<li>Choose from 17 field types</li>
<li>Show specific or all custom fields in admin order detail page and order email</li>
<li>Choose whether to display a “user roles” dropdown menu on your registration form</li>
<li>Display all or specific user roles in the dropdown</li>
<li>Auto or manually approve all user or specific users based on their selected user roles</li>
<li>Send automated email notifications to admins and customers</li>
<li>Compatible with all third-party user role extensions</li>
<li>Add fields dependable to user roles</li>
<li>Enable default registration fields</li>
<li>Option to hide field from customer view and use it as admin information field in wp-admin user detail page.</li>
<li>Allow customers to update their user role from my account page</li>
<li>Enable admin notification when customer edit their fields data from my account page.</li>
<li>Add dependable registration fields (<strong>New</strong>)</li>
</ul>
<div class="woo-sc-box normal">Want to add dependable fields and show them on checkout as well? Try our  <a href="https://woocommerce.com/products/custom-fields-for-woocommerce/">Custom Fields for WooCommerce</a> extension.</div>
<p> </p>
<h2><b>Add multiple custom registration fields</b></h2>
<p><span style="font-weight: 400">You can add multiple fields and position them anywhere on your user signup form. If WooCommerce is active on your site, the fields will be displayed on WooCommerce registration form; if WooCommerce is inactive, the same fields will display on the WordPress registration form.</span></p>
<p><img class="alignnone wp-image-4971223 size-full" src="https://woocommerce.com/wp-content/uploads/2019/10/WooCommerce-Custom-Checkout-Fields.png" alt="WooCommerce Custom Checkout Fields" width="832" height="1017" /></p>
<p>When creating a new field, you can <span style="font-weight: 400">add custom labels, placeholders, and descriptions for each one, and specify whether the is field required or optional. You can also make the field read-only, so customers can’t change the data they enter after registration.</span></p>
<p><img class="alignnone size-full wp-image-5000664" src="https://woocommerce.com/wp-content/uploads/2019/10/05_Wordpress-Registration-fields-1-1.png" alt="" width="980" height="679" /></p>
<h2>Add dependable fields:</h2>
<p>Add dependable registration fields to keep your registration form clean. Show additional field only when specific proceeding field values are selected.</p>
<p><img class="alignnone size-full wp-image-18734002809786" src="https://woocommerce.com/wp-content/uploads/2019/10/Dependable-registration-fields.gif" alt="" width="728" height="510" /></p>
<h2>B2B registrations:</h2>
<p>This WooCommerce Registration Extension can act as a full-fledged B2B registration solution that allows you to register both general and B2B customers using default WooCommerce registration form. You can add fields dependable to user roles. For example, If you have created “Company”, “Retailer” and Wholesale user roles, you can create different types of fields for all of these user roles. You can show company name and VAT number when a user selects “company” role from the dropdown and show business name and address when a user selects “retailer” role from the dropdown during registration.</p>
<div class="woo-sc-box normal">If you want to create separate registration forms for different user roles. Try our <a href="https://woocommerce.com/products/custom-registration-forms-builder/">Custom Registration Forms Builder</a>.</div>
<p><img class="alignnone size-full wp-image-5220999" src="https://woocommerce.com/wp-content/uploads/2019/10/Fields-Dependable-to-Roles.gif" alt="Fields Dependable to Roles" width="834" height="731" /></p>
<h2><b>Supported custom field types</b></h2>
<p><span style="font-weight: 400">WooCommerce Custom Registration Fields extension provides 14 field types, so you can collect any type of information from customers. </span></p>
<ol>
<li style="font-weight: 400"><span style="font-weight: 400">Text</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">TextArea</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Email</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Selectbox</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Multi-selectbox</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Checkbox</span></li>
<li>Multi-Checkbox</li>
<li style="font-weight: 400"><span style="font-weight: 400">Radio Button</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Number</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Password (Accept secret input)</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">File Upload (Limit file types and size)</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Color Picker</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Date Picker (Calendar)</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Time Picker</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Google reCaptcha</span></li>
<li>Heading Field</li>
<li>Description (Message display only)</li>
</ol>
<h2><strong>Enable default registration & billing fields</strong></h2>
<p><span style="font-weight: 400">WooCommerce offers 10 different billing fields that you can choose to display on your registration form. With this extension, you can enable these fields in a few clicks – no code required. The default fields include,</span></p>
<ul>
<li style="font-weight: 400"><span style="font-weight: 400">First Name</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Last Name</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Company</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Country</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Street Address</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Address 2</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">State/County</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Town/City</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Postcode/Zipcode</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Phone</span></li>
</ul>
<p><span style="font-weight: 400">Once enabled, if a customer has already filled these fields on the registration page, the extension will automatically fill the fields data in the billing section on checkout page. While enabling any of the above fields, our extension allows you to customize the following details,</span></p>
<ul>
<li style="font-weight: 400"><span style="font-weight: 400">Field Label</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Placeholder</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Field Description/Message</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Optional or Required</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Sort Order</span></li>
<li style="font-weight: 400"><span style="font-weight: 400">Field Width</span></li>
</ul>
<p><img class="alignnone size-full wp-image-5683263" src="https://woocommerce.com/wp-content/uploads/2019/10/Default-Registration-Fields.png" alt="" width="694" height="1118" /></p>
<h2><strong>Show fields on checkout under account section:</strong></h2>
<p><span style="font-weight: 400">If you have enabled registrations during the checkout, the same registration fields will be displayed under the account creation section on the checkout page. However, there are some technical limitations. Please see the <a href="https://woocommerce.com/document/custom-user-registration-fields/">documentation</a> for more details.</span></p>
<p><img class="alignnone size-full wp-image-5683264" src="https://woocommerce.com/wp-content/uploads/2019/10/Fields-on-checkout-page.png" alt="" width="877" height="719" /></p>
<h2><b>Show User Roles dropdown on registration form</b></h2>
<p><span style="font-weight: 400">WooCommerce Registration extension also enables you to display a “user roles” dropdown on your registration form. Your customers can select the most suitable role for themselves during registration. Display all or specific user roles in the dropdown, and choose manual and auto-approval for each user role.</span></p>
<p><img class="alignnone size-full wp-image-4971224" src="https://woocommerce.com/wp-content/uploads/2019/10/User-Role-Dropdown.png" alt="User Role Dropdown" width="863" height="691" /></p>
<h2><b>Validate new users registrations</b></h2>
<p><span style="font-weight: 400">Manually approval for new user registrations is a handy feature that facilitates B2B commerce. If applied to all user roles, no customer will be able to log in until you validate them.</span></p>
<p><img class="alignnone size-full wp-image-4971222" src="https://woocommerce.com/wp-content/uploads/2019/10/Manual-Account-Approval.png" alt="" width="849" height="641" /></p>
<h3><b>Showing field data in “My Account”</b></h3>
<p><span style="font-weight: 400">The field data is also included in on customers’ “My Account” pages for future reference. The store admin can keep fields editable, or make them read-only to stop customers from making any changes.</span></p>
<p><img class="alignnone size-full wp-image-4971225" src="https://woocommerce.com/wp-content/uploads/2019/10/WooCommerce-Custom-Fields-in-My-Account.png" alt="WooCommerce Custom Fields in My Account" width="832" height="869" /></p>
<h3>Showing fields in admin panel:</h3>
<p>Store admin can view the field data from the admin dashboard under the user detail page. The fields displayed together under the heading “Custom Fields”. The admin can edit and change field data if needed.</p>
<p><img class="alignnone size-full wp-image-5777938" src="https://woocommerce.com/wp-content/uploads/2019/10/Custom-Fields-in-Admin-Panel.png" alt="Custom Fields in Admin Panel" width="861" height="806" /></p>
<p><strong>Fields data in order detail page:</strong></p>
<p>You can show custom fields data in the admin order detail page and order emails.</p>
<p><img class="alignnone size-full wp-image-6018672" src="https://woocommerce.com/wp-content/uploads/2019/10/Fields-in-admin-order-detail-page.png" alt="Fields in admin order detail page" width="970" height="604" /></p>
<h3><b>Email notifications for admins and customers</b></h3>
<p><span style="font-weight: 400">WooCommerce Registration Fields extension automatically sends email notifications to both admin and customers to keep them up-to-date about their registration and their account approval status. There are three customizable notifications and email alerts:</span></p>
<ul>
<li style="list-style-type: none">
<ul>
<li>Post-registration</li>
</ul>
</li>
</ul>
<ul>
<li>When a user attempts to log in and the registration is still awaiting manual validation</li>
<li>When an account is created and manual approval is required</li>
<li>When an account is approved or denied</li>
</ul>
<h2>FAQs</h2>
<p><strong>Can I show fields on billing, shipping & payment section?</strong></p>
<p>No, it’s a registration fields plugin that shows field only on default WooCommerce user registration form. If you have enabled user registration during checkout, these fields will be displayed on the checkout page under “account creation” section only. You cannot show these fields anywhere else on your checkout page.</p>
<p><strong>Can I show fields every time during the checkout processing to get order related information?</strong></p>
<p>No, these fields are displayed only once, if the customer has already filled these fields before and now he/she making a new order as a registered customer, these fields will not be displayed again.</p>
<p><strong>Can we add fields to admin order detail page and order email?</strong></p>
<p>Yes, you can choose to display specific or all custom fields in admin order detail page and order emails sent to admin and customer.</p>
<p><strong>Does the plugin save fields on my account page?</strong></p>
<p>Yes, your customer can find these finds in “My Account” page</p>
<p><strong>Can I create multiple registration forms using this plugin?</strong></p>
<p>No, this plugin only adds fields to the default WooCommerce registration form. If you want to create multiple registration forms for different user roles, buy our <a href="https://woocommerce.com/products/custom-registration-forms-builder/">Custom Registration Forms Builder</a>.</p>
<p><strong>Can I add registration form anywhere using a shortcode or hook?</strong></p>
<p>No, this plugin provides no shortcode to add form. The fields are automatically embedded within the default user registration form.</p>
<p><strong>Where can I find the additional fields data once filled by the customer?</strong></p>
<p>Admin can see the additional fields data from the backend in the user detail page.</p>
<p><strong>Can we add confirm password field?</strong></p>
<p>Unfortunately, it’s not possible to add confirm password field.</p>

Custom User Registration Fields

<p>Add custom registration fields to collect additional information from your customers. Display user roles dropdown and validate new user registrations. Supports 19 fields types.</p>

Help Scout Integration vs Custom User Registration Fields