<h2>Start relevant conversations with your customers, using WooCommerce and Help Scout.</h2>
<p>Using Help Scout Integration for WooCommerce, connect your WooCommerce-powered online store to a Help Scout mailbox, helping your customers to request assistance with orders and to receive their answers as quickly as possible.</p>
<p>By using Help Scout with your WooCommerce store, you can expect to see the following:</p>
<ul class="wccom-tick-list-primary">
<li><strong>A significant increase in customer satisfaction</strong> – 73% of eCommerce customers prefer a chat option over traditional methods such as email, phones and social media.</li>
<li><strong>Increased revenue</strong> – As customers gain more trust in your store due to its awesome support, they are significantly more likely to place an order.</li>
<li><strong>Improved organisation of support queries and tickets</strong> – Thanks to Help Scout’s great performance and well-designed UI, managing customer queries is now easier than ever for store owners.</li>
</ul>
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<p>In addition to this plugin, you must subscribe to a Helpscout monthly plan. Please visit <a href="https://helpscout.partnerlinks.io/wn5tn9zj3hi6" target="_blank" rel="noopener noreferrer">Helpscout.net</a>.</p>
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<p><img class=" wp-image-4984333 aligncenter" src="https://woocommerce.com/wp-content/uploads/2014/05/help-scout-form-1.jpg?w=600" alt="Help Scout WooCommerce form" width="434" height="388" /></p>
<h3>Add a help scout form to any part of your WooCommerce website:</h3>
<p>Adding Help Scout to your website is now easier than ever, thanks to the plugin’s shortcode support. Add a Help Scout form to any part of your website using the shortcode [wc_help_scout_form]. These forms are easily customizable using CSS and other tools.</p>
<h3><img class=" wp-image-4980498 aligncenter" src="https://woocommerce.com/wp-content/uploads/2014/05/report-an-issue.jpg?w=600" alt="" width="442" height="395" /></h3>
<h3>Quickly start a new conversation related to an order:</h3>
<p>When viewing an order within WooCommerce, you may need to quickly contact the customer. Help Scout for WooCommerce adds an intuitive form to each order description within WooCommerce. This form allows you to contact the customer directly through Help Scout.</p>
<p><img class="size-medium wp-image-4980507 aligncenter" src="https://woocommerce.com/wp-content/uploads/2014/05/customer-my-account.jpg?w=620" alt="" width="620" height="313" /></p>
<h3>Customers can view conversations from “My Account” page.</h3>
<p>Let your customers keep track of their support tickets in one easy place. Help Scout Integration for WooCommerce adds a new field to the My Account page which lets customers view and reply to conversations.</p>
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<p><img class="size-medium wp-image-4983403 aligncenter" src="https://woocommerce.com/wp-content/uploads/2014/05/help-scout-blog-conversation-1.jpg?w=620" alt="Start a conversation from WordPress blog comments" width="620" height="314" /></p>
<h3>Start a conversation from a blog comment.</h3>
<p>Sometimes, a customer may have an issue or query and may not know how to contact your helpdesk. This may result in the customer commenting about their issue on a related (or unrelated) blog post. With Help Scout Integration for WooCommerce, you can easily reply to these comments and turn them into a ticket within Help Scout.</p>
<h3><img class="size-medium wp-image-4984283 aligncenter" src="https://woocommerce.com/wp-content/uploads/2014/05/help-scout-ui.jpg?w=620" alt="" width="620" height="376" /></h3>
<h3>Manage all of your customer queries via Help Scout</h3>
<p>After setting up Help Scout Integration for WooCommerce, you can view all of your tickets, queries and customer feedback in one place. Help Scout’s great UI and effective tools allow you to easily manage, reply to and update conversations. The end result is a smooth customer service experience for the customer and the store owner.</p>
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<p><b>Note:</b> <span style="font-weight: 400">As of August 2020, you can configure only one mailbox ID for Help Scout, and once set, you should not change it to another. Else, it will give an error as the other account won’t recognize the customers associated with the first account. We are currently working on this and will update you soon about it.</span></p>
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<h3>A full Help Scout solution</h3>
<p>Help Scout has a singular purpose of helping you to manage relevant conversations with your customers. Help Scout Integration for WooCommerce integrates seamlessly with this ethos of Help Scout’s, helping you and your customers to easily start relevant conversations with one another and to ensure your customers are as happy as possible with each order they place through your online store.</p>
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Help Scout Integration

<p>Start relevant conversations with your customers, using WooCommerce and Help Scout.</p>

<p>Send automatic WhatsApp messages for every stage of the order lifecycle — new orders, status updates, abandoned carts, unpaid orders, review requests and back-in-stock alerts. Built directly on the WhatsApp Cloud API, with no intermediaries. You pay only Meta’s standard API rates — no extra charges from third-party platforms.</p>
<hr class="wccom-product-heading__hr" style="margin-top: 30px" />
<div style="width: 980px" class="wp-video"><video class="wp-video-shortcode" id="video-0-4" width="980" height="551" preload="metadata" controls="controls"><a href="https://woocommerce.com/wp-content/uploads/2024/02/how-it-works-notifications-with-whatsapp.mp4">https://woocommerce.com/wp-content/uploads/2024/02/how-it-works-notifications-with-whatsapp.mp4</a></video></div>
<hr class="wccom-product-heading__hr" />
<h2>Instant notifications for buyers and sellers</h2>
<p>Efficiently enhance order management and customer communication with the <strong>Notifications with WhatsApp</strong> extension. Utilize the WhatsApp Cloud API integration to automatically send purchase data to buyers and sellers upon order completion.</p>
<h2></h2>
<h2><strong>Features</strong></h2>
<ul class="wccom-tick-list-secondary">
<li>New order notifications for sellers</li>
<li>New order notifications for customers</li>
<li>Update order status notifications for customers</li>
<li>Abandoned cart recovery notifications (recover lost sales automatically)</li>
<li>Unpaid order reminders (reduce payment drop-offs)</li>
<li>Customizable template messages</li>
<li>Personalized messages using dynamic variables, extracting information directly from order and customer details</li>
<li>Generate tokens with Meta Business</li>
<li>Direct integration with WhatsApp Cloud API</li>
<li>View Received Messages</li>
<li>Reply to Received Messages</li>
<li>Auto-reply to Received Messages</li>
<li>Send discount coupons via WhatsApp (drive repeat purchases)</li>
<li style="color: #674399">Back in stock alerts for interested customers (bring shoppers back and recover missed sales)<span style="font-size: 10px;position: relative;top: -2px;border: 2px solid #674399;padding: 3px;border-radius: 3px;font-weight: bold;color: #674399;left: 5px">NEW</span></li>
<li style="color: #674399">Product review requests (collect more reviews and boost trust)<span style="font-size: 10px;position: relative;top: -2px;border: 2px solid #674399;padding: 3px;border-radius: 3px;font-weight: bold;color: #674399;left: 5px">NEW</span></li>
<li>Customizable template messages</li>
</ul>
<h2><strong>Benefits</strong></h2>
<ul class="wccom-tick-list-secondary">
<li>Receive and complete orders directly within the world’s most popular messaging app</li>
<li>Automate messaging without intermediaries</li>
<li>No middleman fees. Connect directly to the WhatsApp Cloud API and pay only Meta’s standard rates</li>
<li>No extra charges for message delivery</li>
<li>Gain greater control and enjoy cost savings</li>
<li>Ongoing support from our team to help you:
<ul>
<li>Seamlessly integrate the extension</li>
<li>Optimize settings on both platforms</li>
</ul>
</li>
</ul>
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<h2>See how all message templates work</h2>
<div style="width: 980px" class="wp-video"><video class="wp-video-shortcode" id="video-0-5" width="980" height="551" preload="metadata" controls="controls"><a href="https://woocommerce.com/wp-content/uploads/2024/02/see-how-all-message-templates-work-notifications-with-whatsapp.mp4">https://woocommerce.com/wp-content/uploads/2024/02/see-how-all-message-templates-work-notifications-with-whatsapp.mp4</a></video></div>
<p> </p>
<h2>See how to connect your WhatsApp number to Meta and activate the plugin</h2>
<div style="width: 980px" class="wp-video"><video class="wp-video-shortcode" id="video-0-6" width="980" height="551" preload="metadata" controls="controls"><a href="https://woocommerce.com/wp-content/uploads/2024/02/configure-whatsapp-meta-with-notifications-with-whatsapp.mp4">https://woocommerce.com/wp-content/uploads/2024/02/configure-whatsapp-meta-with-notifications-with-whatsapp.mp4</a></video></div>
<h3></h3>
<p></p>
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<p><small>This extension is not developed or endorsed by Meta.</small></p>

Notifications with WhatsApp

<p>Automate WhatsApp order notifications, abandoned cart recovery, and customer messaging, directly via WhatsApp Cloud API, with no middleman fees.</p>

Help Scout Integration vs Notifications with WhatsApp